After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

I would give them zero if that was an option. They didn't even ask us for our final payment it was…read moreso bad.

We contracted with River Rock late 2016. During our entire pool build we had issues. Crews with…read moreshotty workmanship, workers drinking on the job and leaving beer cans all over our property, multiple visits to fix bad grout job or loose rock over the waterfall because they didn't get it right on the first try and the WORST was the constant set appointments that were no call no show. We have been trying to get Chuck and Mike at River Rock to fix the issues we still have for months. Finally filed with the BBB and will have to seek legal action if they do not fix our broken lights (been 4 months outside the pool water with live current), all our loose flagstone that will cause a major accident if someone steps on it, our remote, which was not cheap, hasn't been working in the longest time and the deck color was either put on incorrectly or the product is defective because it is all pulling up. I suggest anyone look at all their reviews before electing to use this company.

Nelson Pools is amazing. They built my pool With my vision…read moreand it turned out great. Shawn, the owner is fantastic to work with. I highly recommend this company. You will not regret it.

Having had a great experience with Nelson Pools in the past, I was confident in their ability to…read moredeliver a quality service. However, this time, my experience was quite different. Here's a detailed account of the issues I encountered. * I asked Shawn Nelson (owner) to work with an audio/visual company I hired to install speakers around the pool. Shawn told me his trenching team would save me money by making (a few) trenches for the audio cable. o The trenches were never dug. The audio/visual contractor laid the lines, regardless. During Nelson's electrical hook-up of the pool, several of the audio lines were cut. One large bolt of wire is missing, and the audio company had to add multiple hours of labor to triage the damage. o After multiple calls and failure to show up on more than one occasion, the excavator finally showed up (late) well after the pool was filled with water. * We ordered bullnose tile to go around the pool for safety; my dog got injured on the flagstone they used in the first pool Nelson built for us; a freak accident (but I'd rather be safe for a small upcharge). The bullnose tile is an upgrade of about $1500. o They put down the wrong tile. o I was refunded the money and told Shawn Nelson we would live with it; we did NOT want the edge ground off by hand (an option Shawn offered). o Several weeks later, during another phase of construction, one of the laborers ground down part of the edge (about a 2-foot section). I was home to stop him, but he didn't speak English. The grinding stopped after Shawn Nelson called the work crew. The pool (now filled with water) had sharp rocks and dust piled up on the bottom (that I had to clean). The area that was ground down is obviously thinner and looks out of place. * We ordered deck lighting to be installed in the concrete patio around the pool, which is another upcharge. o They did not put the lighting in. Shawn's excuse was, "oops, we missed that" * When it was time to fill the pool and have the chemicals added and cycled by the pumps, we discovered the electrical system was never installed. Nelson Pools didn't know that the electrical work was not complete. * The pool lights did not work o Their electrician did not wire them to the correct amperage. * I ordered a pool pump-powered vacuum to be included with the pool package. Nelson Pools delivered the wrong one. I did not want an electrical wire from our home to the pool. We have a young child at home. o It took weeks to get the vacuum after multiple unanswered calls and text messages. * Nelson Pools gives their customers a professional pool technician to service the pool for a month; after the 4th week the pool was still green with algae. * Nelson Pools installed a gas-powered firepit next to the pool. I can't use it because a key for the firepit was not ordered, it was on backorder, or for another reason. * Swimming pools have plumbing that leads away from the pool in case of overfilling. The pipe for the drain is shown on the pool schematic leading to the street. o Nelson Pools did not extend that pipe to the street. Instead, they laid the pipe about 20 feet from the pool against my fence and neighbor's yard. I don't know what will happen when we get bad Texas-sized rain. * I have been asking for my HOA's virtual mock-up of the pool. Shawn Nelson did not have access to it; only his son (Trey) works on the computer. His son has a terrible time returning calls or text messages. I still don't have it. Shawn is a nice guy but not well-organized. This pool cost me nearly 100k, and I was a return customer. I expected the same service we had the first time; that did not happen.

Outstanding service overall ! He was easy to reach and we had no issues in any of the process.read more

David is a truly humble and trustworthy gentleman. He goes above and beyond to make sure you not…read moreonly ARE taken care of, but also that you FEEL taken care of. He's great at what he does, and he sets a standard all companies should climb to.

Brandon has been taking care of our pool since its inception. Wouldn't want anyone else doing it…read more He's very easy to speak with and is always available to talk if you have questions or special requests. We love Emerald Blue Pool and Spa!!

I called him when we were moving in. He cleaned the pool, played with my dogs and made sure that I…read morecontact him if I needed to know anything about my pool. I have never had a problem with someone not doing their job. He definitely provides a service that I don't have to go behind him!!! Highly recommend!!!

So thankful for their knowledge & always being here when they say they will! Pool is always…read moresparkling clean, they have taught me so much about running my pool more efficiently, anytime I need a replacement of any pool piece they let me know they can bring and install it for me next time! Honestly just a very well tan company!

Lakeshore Pool service came out today and did a fantastic job. He came on time, very knowledgeable,…read morecommunication was excellent, and even helped me locate and fix a leak in my skimmer my old pool guy never said anything about. He spent a little time to help troubleshoot my lighting system, answer a few questions, and finished by servicing my pool. A+ pool service!

Always responsive, helpful, and reliable. Luke's serviced our pool for two years and we never had a…read moreproblem. Always a sparkling clean pool and great communication. Recommended!

Horrendous service and very very disrespectful. I notified Luke almost a dozen times of how his…read moreemployees left our gates open letting our dogs out, left our water hose on, left our hot tub lid open, and left our pool a mess. Literally the absolute worst pool company we've used so far. This "company" has no clue how to run a proper business and treat customers. If you have questions, I would love to show you the text and emails between us to show how horrible his service is. I have picture after picture showing a horrible job literally minutes after his employees left.

Drive to Lowe's instead. Came in for something simple that you can get like 20 different versions…read moreof on Amazon simply popped in and asked if they had something like it and they basically laughed at me like I was an idiot. Didn't really try to help just were rude about it.

Nice neighborhood store. Nicely stocked. My wife and I are DIY folks since buying a home in Crosby…read morelast year. We go to Lowe's about once a week. We would prefer stopping here since it's so close with convenient parking. However rarely have I seen service vary so much at one establishment. If you get one of younger folks they're not very helpfully or knowledgeable. In fact they make you feel like your presence is a distraction. However if you get one of older folks they know what products they have, where to find them in store and if necessary takes you to the spot. Since you don't know who you going to get we normally bypass the place unless we're pushed for time or know exactly what we're looking for and where it's located.