Best service. Austin was a pleasure to work with. He explained everything in layman's terms. Did…read morenot try to upsell me and wanted to help me save money. He spent the time necessary to train me on programming my pool settings on the phone app. He also explained the best speeds and time to run the pumps. His goal is to help you get the most out of your pool by maintaining everything in good working order. I look forward to working with them in the future when we need to resurface.

The technicians are reliable and very well trained. Always…read moregets me up and running quickly. I highly recommend them for any of your pool projects.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

Allways friendly prices They have fixed my Polaris pool cleaner many times and sometimes it just…read moreneeded a righting of screwes ect and did not charge me . Great products aswell.

I've been using Leslie's for a couple years now and I have become disillusioned with their…read morenon-chemical products. Specifically I bought a combo Leaf vacuum in May and the draw string degraded to the point that it broke. I took the bag in and the manager told me there was nothing she could do. This is the 2nd piece of maintenance equipment I purchased from leslies that didn't even last 1 season. Might as well buy off Amazon if they are not going to stand by their in house brands

Technician Repairs: The verdict is still out. Our jacuzzi is malfunctioning. It allegedly began…read morewith the actuator and they came out several times, but they were supposed to return today to Determine why all the water drains out of our jacuzzi every afternoon. They are also claiming initial setup should have been different. Question: Are they trying to put us off until warranty expires? They were supposed To return today to rectify the problem 10/14/24. The day is almost over and they are not Returning the phone calls. Question: We weren't treated like this when we were spending our money!!!!! We have had to cancel several functions and still no solution. Couldn't even enjoy our jacuzzi for the holiday today.

I'm happy to say Richard's Total Backyard Solutions did the right thing. Mr. Richard and I came to…read morean agreement to address my problem. This is the customer service I and anyone else who uses Richard's Total Back Yard Solution deserve. They did the right thing. With that said, I will use and recommend Richard Total Backyard Solutions to everyone and for future projects only because Mr. Richard is a man of his word. This is all I wanted to feel like a valued customer. Thank you, Mr. Richard.

**Beware of long review on why not to hirer Backyard Innovation**…read moreOn 12/20/2020 I signed a pool construction contract with Backyard Innovation Pool Company owned by Kris and Christy Macri. What I thought would be exciting 2-3 month constructions project became an expensive year long nightmare. During the first week in March they had the gas, internet and electric companies come out to survey my backyard and mark the location of lines. Excavation commenced on April 3, 2021 but was halted same day because Kris and Christy failed to properly locate the electrical line prior to excavation and a line was almost damaged by the digging. This was red flag number one. Excavation was completed on April 20, 2021 after having line re-routed. Then for the next 8 months there were multiple delays, excuses and request for more money above the contract price. Red flag number two came during the months of late April through August 2021. During May we possibly had above seasonal rain fall which delayed progress but my problem with Kris and Christy was how they prepared and managed for it. They did not properly cover the site nor continually pump out the water to keep the area dry. It led to a cave-in where the electric line was re-routed and left the re-routed line exposed. They didn't actually come out until I sent a video of frogs using my cave-in mud pond as their singing grounds throughout the night. Afterwards they came out to evaluate the dig site and pump out the water. Not much happen after this point except mid-June I met with the Kris and Christy to discuss the lack of progress and my concern for the integrity of my pool. At this point they stated it would cost me additional $12,000 to fix the cave-in but they were willing to pay half. I agreed to this because I just wanted my electric line protected, the contract did not address this explicitly and I wanted to expedite this process. They boarded up the side wall of the pool about a week later, but minimal work was done on my pool for the next month in half. I sent multiple text to Kris and Christy about the lack of work on the steel frame and plumbing. I got multiple excuses on why no crew was working on my project. Also complained that the recently fixed cave-in seemed to be worsening again along with what little steel and plumbing work that was done was now floating in water from rain. Again excuses. I was told things would move more smoothly once the gunite was poured. Red flag number three occurred on August 20, 2021 when they started pouring the gunite. What should have been an one day task turn into a 12 day project. It led to gunite on my patio roof and the end protect was poorly done with uneven walls (see pic). Red flag number four, during the September and October not much progress occurred but got multiple excuses. Though they requested more money, stating the cost of the tile and decking material had gone up due to COVID. Also they inform me, my pool equipment/pumps were still on backordered. At this time, I asked why my material and equipment hadn't already been ordered at the time I signed my contract and selected my material back in December 2020 and January 2021 which should have locked in the prices. You guess correctly more excuses and blame placed on COVID. Like an idiot, I agreed to the price increase in material because I just wanted this to be over. Mid November they started tiling my pool. I was told they would complete tiling, the plumbing (without the equipment) and electrical portion over the next week. Of course, this did not happen. Final red flag, it took 2 weeks to complete the tile. The plumbing was completed a couple days before Christmas which left by backyard and front yard a mess and the electric portion was never completed. I sent a text to Chris and Christy stating how my front and backyard was left. For a couple days I received no replies but then receive a text on December 17 from Kris that all of his crews are off till the 2nd week in January and he would have the cleanup done in the 2nd week in January. I replied it wasn't acceptable but never received a reply. I decided not to let this ruin my first Christmas with my family since the COVID pandemic and will deal with it after Christmas. The next time I got reply from Kris and Christy wasn't until January 12, 2022 after sending two text for updates after the New Year. Surprise, again they asked for more money to complete my pool. It would have been a 32.9% mark up from the contract stated price. I would like to point out the fact that on my same street another house had started building a pool in earlier November 2021 and completed it by Christmas. At this time, I reach my endpoint. I decided to fire them and involve a lawyer. A little late I know. It took me a while to find a company willing to take over the project for liability reasons. Luckily a pool renovation company was willing to take over my pool project and started work mid-March 2022. Since then, they have found

**Buyer Beware** Kris Macri and his team at Backyard Innovations built a swimming pool at my house…read morein Richmond, Texas. The project started in late 2020 and completed memorial day weekend. I never had any issues contacting Kris during the building process. Once the pool was completed, we noticed that the pool deck was cracking and there was a large discrepancy in the plaster color/shading (within 1 day of pouring plaster). We notified Kris and he said he would take care of it in the "off" season when we weren't using the pool as often to swim. He told me he would drain the pool, acid wash the plaster and then re-fill the pool in hopes this would correct the discoloration in the plaster. He was also supposed to send his crew back out to repair the areas where the deck was cracking. I have been trying to schedule a follow up with Kris since the beginning of October and he has only replied once (10/18) telling me was going to check with the plaster crew. I have followed up with calls and text messages weekly since then and never got any reply since October 18th. Per his contract the plaster and decking are covered under his warranty so the fact that he is not communicating with me is very frustrating.