Cannot Recommend Them…read more Had a hot tub installed by Accent Outdoors earlier this year. In July, I contacted our Rep. regarding one of the lights in the hot tub already rusting. Was told that they would get someone out at earliest to fix it. Here we are in November, and still nothing. Have sent multiple requests. Also, during design phase, we decided to have pop up fountains installed, that function every time the pump is running. Wasn't told that because they pop up every time the pump runs, that we could not get a cover for the tub. And also, with any big wind events, the water is blown from the fountains out onto the ground., thus draining the tub. Again asked out Rep a month ago, if we could just cap the fountains off, because they are not worth the trouble. Was informed that they did not know if they could be capped, but would "check and get back to us". Nearly a month later, still no response. When you have work done, such as installing a hot tub / pool, I expect some level of customer service to follow / continue after completion. We cannot recommend using Accent Outdoors

Accent Outdoors had serviced our spa in the past, when we decided to move it to our 5 acre property…read morein Magnolia and have a deck built they came out and looked at the area available to put it and came up with a plan for the deck (and drawings) and an acceptable bid. We have been enjoying the spa & deck for 9 months and love it! So do our Airbnb guests. Great service.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

These people suck. They do not glue the piping together and then argue and say it's not their…read morefault. My pool sucks. And now it will not drain. Terrible terrible terrible

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

This is a great Franchise store. Basically it is a family owned small business ran exactly like a…read moresmall family owned business. Personal- Honest- Fair - Accommodating- Pleasant. Jay and his wife are the owners and daily operators. I support them because of the above and- I need to know someone who will help me in that moment of need. Try em. JLane 80'

I have used TexSun for years, then they became Leslie's. The price to repair my Polaris was $200…read moreless at Pinch a Penny plus they let me use a demo to determine if I wanted to buy one if mine was beyond repair. Leslie's put me on hold for weeks, gave me a broken loaner and overcharged me. Jay was amazing! You cannot go wrong by giving them a try. You won't be disappointed!

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

We met with many local pool builders and decided to work with Jose. He was always very attentive to…read moreour needs, his quote was very detailed and his pricing was very competitive. He is always willing to go above and beyond for his customers and makes sure that his team gives out a great product. He was always available for a quick phone call or text when we had questions, no matter the time or day. Not to mention dig to fill in only 21 days!! We highly recommend him for your pool build!

From the owner: We started Maya Outdoor Living with the goal of providing families with unique…read moreOutdoor Living spaces they can enjoy. Our goal is to provide a place in your backyard where you can step out into your very own private oasis to relax and enjoy yourself with family and friends. We work hard to deliver an exceptional product that our customers will enjoy for many years to come. Our focus is to deliver a great experience, paying attention to the minor details and treating every project as if building for our own families. We strive to make every project as easy and seamless as possible for our customers. We thank you for the opportunity to show you why Maya Outdoor Living is the right choice for your project.

We had an outstanding experience with Aloha Swimming Pools! Brian and his crew completely…read moretransformed our pool in less than a week. They replaced the pool tile, shot blasted the rock to remove years of calcium buildup, sealed the stone, and redid the mastic around the flagstone. The attention to detail was impressive, and everything was completed on schedule. The crew was professional, hardworking, and respectful of our property. Brian was great to work with, knowledgeable, and clearly takes pride in delivering quality work. Our pool looks brand new, and we couldn't be happier with the results. If you're looking for a company that does high-quality work, shows up when they say they will, and finishes the job efficiently, Aloha is your team! They are doing our weekly pool maintenance too!

Although they were unable to help with weekly cleaning due to our distant location, Brian was very…read moreprofessional and educated us on the overall operation of pool ownership. He was able to respond to our location although quite far,and direct us on what issues need immediate attention. I highly recommend Aloha Pools for any Pool fixes, remodel, or any issues involving pool function.

Been using this service for over a year now for my Airbnb's. And with the quick turnaround time I…read moreneed on a timely basis there response time is quick, easy, simple which you can't put a dollar amount on perfection.....I would highly recommend for a bi-weekly service!

The storefront folks were genuine, courteous and knowledgeable…read more The owner made an appointment to check out the location where product would be placed. Very courteous and most revealing, he communicated his arrival time and was on time. Very nice experience.

Technician Repairs: The verdict is still out. Our jacuzzi is malfunctioning. It allegedly began…read morewith the actuator and they came out several times, but they were supposed to return today to Determine why all the water drains out of our jacuzzi every afternoon. They are also claiming initial setup should have been different. Question: Are they trying to put us off until warranty expires? They were supposed To return today to rectify the problem 10/14/24. The day is almost over and they are not Returning the phone calls. Question: We weren't treated like this when we were spending our money!!!!! We have had to cancel several functions and still no solution. Couldn't even enjoy our jacuzzi for the holiday today.

I'm happy to say Richard's Total Backyard Solutions did the right thing. Mr. Richard and I came to…read morean agreement to address my problem. This is the customer service I and anyone else who uses Richard's Total Back Yard Solution deserve. They did the right thing. With that said, I will use and recommend Richard Total Backyard Solutions to everyone and for future projects only because Mr. Richard is a man of his word. This is all I wanted to feel like a valued customer. Thank you, Mr. Richard.