I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

This is a great Franchise store. Basically it is a family owned small business ran exactly like a…read moresmall family owned business. Personal- Honest- Fair - Accommodating- Pleasant. Jay and his wife are the owners and daily operators. I support them because of the above and- I need to know someone who will help me in that moment of need. Try em. JLane 80'

I have used TexSun for years, then they became Leslie's. The price to repair my Polaris was $200…read moreless at Pinch a Penny plus they let me use a demo to determine if I wanted to buy one if mine was beyond repair. Leslie's put me on hold for weeks, gave me a broken loaner and overcharged me. Jay was amazing! You cannot go wrong by giving them a try. You won't be disappointed!

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

After a long review of pool service companies in the Spring area I called Aloha Swimming pools and…read moreso glad I did. Talked to Chris and later got a call from Brian ( owner ) who came over to my house immediately. Super nice guy and hands on for my issue. I have always performed almost all my pool service and maintenance but, was stumped on this issue. Thank you Aloha !!!!! A+++++++

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Technician Repairs: The verdict is still out. Our jacuzzi is malfunctioning. It allegedly began…read morewith the actuator and they came out several times, but they were supposed to return today to Determine why all the water drains out of our jacuzzi every afternoon. They are also claiming initial setup should have been different. Question: Are they trying to put us off until warranty expires? They were supposed To return today to rectify the problem 10/14/24. The day is almost over and they are not Returning the phone calls. Question: We weren't treated like this when we were spending our money!!!!! We have had to cancel several functions and still no solution. Couldn't even enjoy our jacuzzi for the holiday today.

I'm happy to say Richard's Total Backyard Solutions did the right thing. Mr. Richard and I came to…read morean agreement to address my problem. This is the customer service I and anyone else who uses Richard's Total Back Yard Solution deserve. They did the right thing. With that said, I will use and recommend Richard Total Backyard Solutions to everyone and for future projects only because Mr. Richard is a man of his word. This is all I wanted to feel like a valued customer. Thank you, Mr. Richard.