The pool build went amazingly well. Rick was very professional during the whole process. Every little detail of small things we didn't even think of were handled. I would have Island Blue build me another pool any day of the week. My expectations were exceeded! read more

Island Blue Custom Pools - Pool & Hot Tub Service Near Me - Montgomery, Texas

Island Blue Pools built a pool for me in 2016 and we really enjoyed working with them and have gotten so much use out of our pool. They were on time, budget conscious and helpful with all questions. Would definitely build with them again. Give them a call and build your next backyard dream with them! read more

Great experience from start to finish. Rick came up with a great design and helped up tweak it from there. Digging started 12/20/23. The pool was finished, filled and running on 2/5/24. It would have been even faster except for a cold winter storm and some heavy days of rain. The end result is more beautiful than we could have imagined. Rick's customer service was great! He was good about explaining what each step entailed. He worked with us and answered all of our questions. I highly recommend Island Blue Pools! read more

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I love love love my new covered patio and pool. Great pricing and fantastic customer service. All of the people that came out to do work were respectful, reliable, courteous and cared for my property. It is a dirty process building a pool but step by step Rick was communicating with me about what was next. I am over the moon with the custom design that we had done. I would recommend Island Blue Pools to anyone who is interested in building a new pool and or patio. read more

Island Blue Custom Pools - Covered patio, deck and pool - Pool & Hot Tub Service Near Me - Montgomery, Texas

Island Blue Piols and Ricky Freeman was a great experience to work with and the end result is Amazing. My wife, kids and our friends are awe struck of how well it turned out. Despite all the weather we had with nearly 12 straight days of rain, Ricky kept us informed and the crews on track. I highly recommend Island Blue Pools and Ricky Freeman for your backyard paradise! read more

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From pre construction to final punch list; Rick was extremely helpful and always willing to stop by and help us out. From start to finish, our build took an amazing 7 weeks. No material issues, everything turned out great. Can't wait to enjoy our new pool this summer. Thanks again for everything Rick! read more

Island Blue Custom Pools - Our new pool; landscaping is underway! - Pool & Hot Tub Service Near Me - Montgomery, Texas

Ricky helped design and made some great recommendations to make a small patio fit everything I wanted and it turned out amazing! Crews were nice, clean and fast. I work in construction so I'm detail oriented, the quality of work was impeccable. read more

Island Blue Custom Pools - Pool & Hot Tub Service Near Me - Montgomery, Texas

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When I sit down to write this review, it ends up being multiple pages long as there was so much that went wrong over the 7 mos from the time we signed the contract until our pool was usable so I'm just going to have to briefly hit everything and feel free to message me for more detail. Signed the contract on 9/30/2020 and told start date would be end of Nov. Nov came and went without a word from Rick Freeman. Told new start date sometime in Dec after we contacted him. Then told we were the 1st house he would start on in Jan. Then told 1/16/2021. He sends someone out to mark utilities a few days before and of course electric lines running through our yard that had to moved to the tune of $2950 and pushed start date back again to 1/28. They come out on 1/28 to stake out the pool the day they are going to dig, and we find out that because of the elevation in our yard, he needs to put in a raised beam. Had he staked out the yard prior to this we would have known before the day of the dig and maybe been able to come up with an alternative design rather than just being told this is it and it's going to cost you $1750 extra. By 2/10/2021, all of the gunite and tile was completed. No work at all done on the pool from 2/10 - 3/29 but during that time period he told us 5 different times that the plumbers would be out, they wouldn't show, and we would have to contact Rick to let him know no one had shown up. On 4/10, we called him out there with questions because we didn't see where the autofill was. It hadn't been installed and he had no idea it hadn't been installed so he had to call the plumber back out to drill through the gunite to get that done. 4/24/2021 was the first day we were able to use our pool. On 4/30, after a rainstorm, something had leaked rust from underneath the travertine decking, and we had a huge rust stain on 4 decking tiles. Last we heard from him on 5/24 was that his tile guys were wrapping up a job and would be by to fix it...as of today, 6/25, haven't heard another word from him about this, no one has come out and we've pretty much gotten the stains out by ourselves at our own expense rather than trying to stay on top of Rick about it. We had a gas leak in the main gas line at the regulator and you could smell gas every time it was on, so we always had to turn the main gas line off. We sent him video of soap/water bubbling up where the leak was. He sent his plumbers out and they said no leak. We called in our own plumber, they took video and fixed it correctly. Sent Rick the bill for him to reimburse us. One of the documents you sign says you will get weekly updates - not true...only updates we got where when we text him, usually multiple times. The contract says he provides a release of lien with each payment - not true...we asked for each release in text, email, on the phone and he said he was getting his subs to sign them, but never produced them and only gave us one lien release at the end, not even notarized. If proactive communication and a pool builder that is on top of the entire process is what you are looking for, over our 7-month experience, Rick Freeman and Island Blue Pools falls unbelievably short of expectation and what he promises in his bid. read more

Wow!!! I definitely have picked the right company to make our backyard dream come true. I was a little apprehensive to pull the trigger. It seemed overwhelming and I wanted it to be perfect. Rick has made this process pretty painless. He came over, i told him kind of what we had in mind, and BAM! A 3d rendering was in my email shortly after. It's so cool to watch the process of this thing come to life. Their communication is awesome, I know what's happening every step of the way. I'm so glad we decided to go for it, this is gonna be amazing! read more

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A neighbor referred us to Island Blue Pools in the fall of 2019. My wife and I researched his work in the Houston area and we gave him a call in December. Rick came out to our house to talk over design ideas that fit our backyard and had a custom design for us in about a week (not bad for the busy holiday season). His work came in at budget and we are excited to have a space where we can entertain our family and friends. The quality of the build looks great! read more

Island Blue Custom Pools - Custom pool with sun shelf, travertine tile, stone paver patio, and attached spillover spa. - Pool & Hot Tub Service Near Me - Montgomery, Texas

Rick and his guys built us a great pool, hot tub and a gas fire pit. He took our ideas and made a custom pool with the features we wanted: a waterfall, water wall, LED color lights, beautiful travertine decking and coping, and the ability to control the pool and hot tub with our phone. His price was very reasonable, it's been 18 months and everything is working great. If you're looking for a great pool, definitely call Rick. read more

Island Blue Custom Pools - Pool & Hot Tub Service Near Me - Montgomery, Texas

We are very happy with the experience we had with IBP. Rick and his team did a great job of walking us through the design and construction process. I'd highly recommend them. read more

Island Blue Custom Pools - Pool & Hot Tub Service Near Me - Montgomery, Texas

If you want good communication with your pool builder, from start to finish, Island Blue Custom Pools is not the pool company for you. We signed the contract on May 11, 2016 and until this day, Aug. 19, 2016, our pool is not done! Almost weekly my husband or I are the ones reaching out to Rick. He takes forever to return most texts. When purchasing a pool you're not only buying the pool you should also be receiving great customer service and satisfaction. This company fails to provide that. read more

Just had pool completed by Rick Freeman and Island Blue. The construction was cleaner and quicker than I had imagined. The end result was much greater than our expectations. It was handled very professionally! We now have a beautiful pool to complete our backyard and we look forward to the many memories we will create. Thanks again Rick, we would definitely recommend you to anyone looking to install a pool!! read more

Enjoyed working with Ricky and Island Blue Pools. All the crews did a great job. We were given a price and a construction time and it all worked out as planned. We love the pool and have recommended Island Blue Pools to several people. read more

I contacted Rick to come by my house to see if putting in a pool was even a possibility since I have a large restriction along the end of the property line. He came by, listened to what I would like to have done, told me by limits and promised me he'd send a few pool designs. The design pictures were great, and he provided us great service. We probably will not be getting a pool (which is really sad since we'd love one) only because the pool would have to be really small because of those restrictions. But thanks Rick. We appreciate your time and effort. read more

We were wanting to have a pool built and had spoken to several pool companies. I visited a friend who had just gotten a new pool and they loved working with Rick and said he listened to their wants. We visited with him and he gave us some wonderful proposals based on out wants. When someone listens it makes the world of difference! Our yard is on a difficult slope but the process was fast and as painless as could be. We LOVE our pool and the customer service given by Rick and all of his subcontractors that work with! Thank you for giving is our amazing pool with hot tub & fountains and fire pit! We love being outside in summer and winter! read more

Island Blue Custom Pools - Our bit of paradise! - Pool & Hot Tub Service Near Me - Montgomery, Texas

In the fall of 2013, I contacted Rick Freeman to come to my home, look at my backyard & give me an estimate for putting in a pool/spa. Within a week, I had an estimate and an email containing beautiful pictures of our future pool & spa. Soon the process began of transforming my backyard. Everything rolled along efficiently. Even with the coldest winter in recent years, Rick kept the process moving along. He kept us informed of the progress & was always just a call or text away when we had questions or concerns. Our backyard has truly been transformed. We've had many family members & friends say our pool is the nicest they have ever seen. My husband & I completely agree. We highly recommend Rick Freeman & Island Blue Pools!!! Cindy & Mike Stephens Auburn Trails at Oakhurst read more

Rick sells a custom pool at a competitive price. He installed our pool in October 2014 and we have been very impressed with the overall quality of the pool and the accessories, including the raised hot tub, tiled columns, sun shelf, and fire pit. Our backyard is relatively small and has limited side-access, but we now have a beautiful 15,000 gallon pool with travertine tile and pebble finish. His crew was able to dig the pool and install all the equipment with no damage to our neighbor's or our house. He was also able to integrate the new and existing patio seamlessly. Everything feels upgraded. We have a remote that controls everything from inside the house....and it does not require batteries. We are very happy with Island Blue Pools. read more

We used the construction side of this business owned by Rick Freeman to convert a walk-in attic space to an additional bedroom. Rick listened to what we wanted and gave us a good price. The construction went well except for the finish work which was terrible (bad sheetrocking, crooked shelving, poor painting). We had to have them come back three times to get it right and it seemed that they just didn't care about getting it right, just getting it done. In the end we were satisfied with the construction (only because we insisted on them doing it right) except that it took three times longer to complete as he said it would. The big problem came a few months later when we noticed a rust stain coming from the soffit (under the overhang of the roof). After looking at it closer it appeared to be the A/C drain that used to be there was not extended out of the construction and was now draining on the soffit area and down the inside of the siding. Naturally we were concerned with moisture turning into mold and contacted Rick by phone and email to ask him to take a look. We received no response and after two weeks we started calling again and he finally answered, he said he was busy but he would come out in two days to take a look. He never showed or called even after leaving him a reminder. We continued to call asking for a response and a week later he finally answered his phone again. This time he was agitated and asked what we wanted. We said that we just wanted this small item fixed and that we thought it would take a short time to fix it. He finally said he would make a couple of phone calls and get back to me. After two days later and still no response and after more messages we gave up on him. We hired another contractor to fix the problem which he said there was a large amount of water and that he was surprised we hadn't seen it in the house yet. We are hoping not to have mold and he will come back to inspect this week to find out. We have filed a BBB complaint and we urge those that are thinking of using this contractor to think twice about it. There are plenty of good pool and construction contractors out there. It seems like this is not one, but if you do use him please supervise the work and make sure they are doing it right. read more

This company built me an awesome pool. I actually got 3 bids before I contacted Rick & he gave me much more than the other companies offered me. I love the raised wall of our pool & the 2 lights that change so many colors really illuminate our pool so bright & its truly amazing the effect it has had on our backyard. You really ought to at least make Rick/ Island Blue Custom Pools one of your bids because when you combine Owner/designer/saleman in one package it ultimately equals cost savings...Contact Rick you'll be glad you did! read more