Supreme, after recommendation from a Neighbor, constructed a beautiful pool for us. It is now 18 years old and going strong! It's a delight to come out in the afternoons and just watch if I'm not if I can't get in because it may be too cold. Highly recommend Supreme without any reservations. read more

We use Supreme to build our pool last year. Supreme is a local business that has its own crews-they only sub out if necessary, like for PebbleTec. Supreme did a FANTASTIC job on our pool, and the build went quickly without any big issues. Tyler, Will, Nick and Stacie were awesome to work with, and let us choose what we wanted without a lot of pressure. If you are looking to build, please consider giving these guys your business. You will not be disappointed-we couldn't be happier! read more

Supreme Pools & Spas - Pool, deck, spa. Nice flagstone. - General Contractors Near Me - Spring, Texas

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Mike, you have not been out here once. I have kept a detailed record of every time someone has been here. I have cameras in my backyard, I know every time someone is in my backyard. In order to have "A bad work environment" there would have to be work but there is no work being done here. No one is ever here. If you have built 42 pools in the time you were working on ours that shows you have been neglecting our pool. I would like to know what exactly is "unrealistic" about our expectations? I am accepting crooked tiles, I am accepting coping that has waves when it supposed to be flat, I'm accepting concrete that was poured that has cracks in it already, I am accepting decking that has a discoloration to it in spots, I am accepting that you forgot to put my 6 umbrella holes in the decking when I reminded your guys in an email twice before the crew got here. Is it unrealistic to want concrete coping that is all the same color and grout that is the same color, is it unrealistic to want there to not be gaps in the grout? You said this is "the first time in company history someone has given a negative review before we have finished the job" you might wanna check your reviews again, because it's not. Honestly I don't think you will ever get my pool done. You have been out of contract for awhile now and we have been extremely patient. There is no good excuse that you couldn't get it done by now other then neglect. The reason we picked Supreme pools is because we thought to go with a company that has been in business a long time but that has turned out to be a huge regret. You admitted to Heather you hate coming to work everyday and that you took on too many pools and that you have sacrificed quality over quantity because of it. If you would get out here and get it done CORRECTLY instead of responding back insulting comments to us we would have never come to this point. Again, I encourage anyone that wants to come look at their work to contact me. read more

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Incredibly rude front desk staff. Asked for a call back from owner about persistent issues. Front desk lady refused. We spent over 100k with this company. read more

Patriot Contracting, LLC hired Supreme Pools & Spas to build a pool for a multimillion dollar home we were constructing in Tanglewood, Houston, Texas. Supreme Pools did a terrible job on building this pool. They ran a one and one half inch supply line when the specifications required a two inch line. in the SPA area they paced the drains too close together and placed the owner's small children in danger of drowning. Supreme then invoiced for work they did not perform and filed a lien for work not performed. Supreme then had the gall to give Patriot Contracing, LLC and its owner a bad review. WE RECOMMEND THAT YOU STAY AWAY FROM SUPREME POOLS & SPAS. Patriot Contracting, LLC read more

I couldn't even get a consultation. I understand demand, but telling a customer they have to wait 4 weeks before they even talk to you is unacceptable. read more

They built my pool over 7 years ago. The pool was built in about 4 weeks or less, which concerned me at first, but it has been the most maintenance free pool I've ever had. I didn't try to tell them how to do their job or design the pool. I gave them some parameters and a budget and they met all my expectations. My pump went out in year 3 and they were here within 4 hours to replace it. Since then I have called about minor maintenance things and Mike has been so helpful over the phone telling me how to fix them. If we ever move again and build another pool, we will definitely call them. *updated Now going on 10 years. Still a great pool. read more

From contract to completion Supreme Pools and Spas has been a pleasure to work with! The staff, from sales to completion services have been very responsive, customer oriented and on schedule. But most important, we are enjoying our new pool with out any hassles. Definitely recommend Supreme! read more

You said you would look at the leak before we left town but you forgot about us as your employee admitted. Today I took a picture before and after running the waterfall for 1 hr. It was dry before and the wall is wet after 1 hr. We've filled in the hole where it would have been a puddle but it certainly shows up on the wall. It is the lowest part of our yard but why is it dry and then only wet after the waterfall is run. Has nothing to do with rain and ground water. We are going to have to hire a leak detection company then we'll know. I tried to put a picture so reviewers know yes it is still wet and leaking somewhere but it won't post. read more

Our pool was built approximately 18 months ago. We have had several problems with the flagstone and concrete decking. In some places, we are on the 4-5th repair attempt. Most recent resulted in additional damage to adjacent flagstone due to sloppy use if power tools, wrong color grout and that grout was cracked and deteriorating with 48 hours. Pebbled concrete patched with pebble-less patch that disintegrated almost instantly then was replaced with another concrete patch that was wrong color (brown instead of gray). To top it off, there technicians were rinsing their sponges and buckets in my pool...the same one used to mix and apply grout and concrete patches!! Pool looked amazing when we moved in.... read more

I wanted to enjoy this experience! I was very excited to have our dream pool done and all the fun that comes with it, but I have mixed feelings about our experience with Supreme Pools so far. I will update this as things progress, but these are my current views. First, let me say they came highly recommended and do have tons of positive recommendations and references out there. They give you pages and pages of them, but to be quite frank, at the end, the only opinion that matters is the one that comes from your own experience. Their reputation is clearly a competitive advantage and one they defend ferociously. On the positive side, their sales staff is very good and responsive to your design considerations. Negative side, I find that they are very elusive with their build schedule and operations are dragged way out to the convenience. A little empathy for the customer would go along way here!! We began planning our pool with Supreme at the end of April with their designer and by May 14th we executed our contract with Supreme. At that time we were then informed of the paper work that was going to be needed to begin, which included HOA approval. This took a ridiculous amount of time (over four weeks) and we quickly found ourselves trying to build a pool during the peak season, something I was definitely trying to avoid and a fact that the company later used to explain long periods of non-work time. It was about June 19th that we expected the dig to start based on Supreme's estimate. Then we were told due to rain and all the other jobs ahead of us we were delayed a week. April 22-June 19 to prepare! They completed the dig June 29th. Today is Aug 6th. It would have been nice to have been informed of potential for this in April when the design was done to keep things moving. After all they are a pool building general contractor. You are paying them for design, scheduling and management of the project, but mostly for their experience in these matters. The majority of the work done to build the pool is sub-contracted out to others. This is a common problem for non-integrated companies. They wind up suffering from the accumulation of inefficiencies of all of the sub-contractors. They tell you that they will complete the pool in four to six weeks, but the don't tell you that it will be done in many short work periods with a lot of down time in between. This is done so that they can maximize their builds and minimize their costs. What it translates to the customer is a huge mess in the back yard for 4-6wks. In reality the building of a pool is a relatively short duration exercise and can be done quickly barring set time for Gunite, PebbleTec and decking. Everything else can be done fairly quickly and consecutively. These last two weeks have been the worst. We are currently at the end of the 6th week of the build and I'd say that 90% of the work is done. But we are still suffering for many little jobs that have yet to be completed. The stone work wasn't done right so the weepers don't fill with water properly, the rock guys haven't been back yet to fix the fire bowls, the spa still empties when it should be blowing. Some of the valve work isn't done because the guy who came out two days ago was missing the four install screws. He hasn't be back yet. The grade of the yard is way off because they took much of the dirt with them so when the clean up crew was here they had no dirt to use to grade the yard. Understand that! They take a ton of YOUR dirt away and then don't typically bring it back to grade with. Only after a stern discussion with their operations guy did he agree to bring some of it back to correct the grade. The pile still awaits disbursement around the yard and the guys haven't shown up to do that yet. One thing I want to make sure you are aware of is that they don't take any of their trash with them until almost the end of the job. So you wind up with a large pile of trash in the yard for 4-6wks. I don't mean just construction trash, I mean coke bottles, cigarette butts and cartons, plastic food wrappers, etc. So the workers seem to show up at the end of the day after coming from other sites and seem exhausted so one has to wonder about the quality of the work being completed. One of the things that I have to say I am shocked by is this. Since the end of the dig I haven't seen anyone from Supreme pools out here. I understand trusting your sub-contractors, but the business I am in you trust but verify their work. This hasn't happened to my knowledge yet. So I sit here now with a near complete pool and await the arrival of what I guess is three or four different crews to come and do some minor work to finish up. It will be 6wks Sat and today is Thursday. They still have a considerable amount of work to do to complete the job. read more

Supreme Pools are awesome. They really do more than just build a great pool and cash your check. They follow up with great service long after the completion. That's rare these days. Thanks for being so attentive to the small things that make all the difference. Excellent experience. read more

Ben and he his company did a great job of working with us to build our pool. We were on a budget and they worked with us to get us into our new pool. We came into this knowing nothing about having a pool built. They helped us along all the way. Thanks so much for the great experience! read more

This review is long overdue. I've had my pool over a year now. The selling process was a very insightful, learning experience. Supreme helped me with the many choices and our pool is wonderful. Equally impressive is their service after the sale. Mike is extremely responsive and takes care of any issue no matter how big or small. I highly recommend Supreme Poos & Spas to anyone that is considering a pool or spa. read more

I honestly never give negative reviews because I understand a lot of businesses struggle especially now, but this one pushed me to my limit. Please run, the other way!! Apart from poor customer service which I completely agree with previous reviewer, the disorganization and none communication is completely off, except when the payment are being taken out. If I knew what I know now, I wouldn't use them at all!!! read more

You cannot beat Supreme Pools!! We are over the moon happy with our beautiful pool and spa. We have 5 kids and they live in there. BJ was fantastic to work with. Super knowledgable and he was able to turn around our design over night. Very fast construction as well. Great service. We couldn't be more pleased! read more

There were some mistakes made during the building of our pool that the owners refused to take any responsibility for. They were condescending and their communication was terrible. We understand that mistakes happen and wish their attitudes would have been different when we brought things to their attention. During construction trash and debris was left all over. In fact, there were boards strewn all over with huge nails sticking out of them! What if my dogs or kids would have been hurt? read more

BJ and his entire staff are the consummate professionals when building the pool, helping me pick tiles and making the many decisions prior to start. Sales contracts were clear and a million questions were answered before starting the pool. They made sure all permits, drainage issues were addressed and design approval were taken care of prior to start. BJ would come by every morning to check progress and answer any questions. It couldn't have been a better experience. I will use them again and always refer them to anyone interested in a pool. read more

We used Supreme pools at the end of last summer for our pool, spa. And cabana. We could not be more pleased!! Our sales person/ designer, was wonderful And "got" our vision After one meeting. We also had several other companies out Boone got our vision or just wanted to draw what they usually build. Anyway, I have recommended supreme pools to anyone that has asked. And sllybwurstions read more

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Completely agree with these excellent reviews. These guys do a great job and really care about customer service. We had our pool built by Supreme 7 years ago. They did a great job. Completed the pool ahead of schedule and was built perfectly to spec. They have consistently supported us for over 7 years. A number of our friends used Supreme based on our recommendation and they all have been completely satisfied. I HIGHLY recommend Supreme Pools. read more

These guys are awesome. They built me a beautiful pool. 5 years and still running strong.

Had a pool and spa installed by Supreme about a year ago. Beautiful job and other than weather and city of Katy inspection delays, was on schedule and well done. A few of the finer details of the pool weren't perfect but all in all, the pool and spa turned out great. What I am most impressed with is the warranty service. We had a pump issue and some grout work that was missed in an inconspicuous spot near the skimmer basket. Mike had the pump manufacturer and his people out within 24 hours. Took a couple days to finalize to no fault of Supreme. Very impressed with their responsiveness. Great company to deal with. read more

This is a fantastic pool builder! The attention to detail and customer service was second to none. This is my second pool with supreme pools & spas and would highly recommend! read more

We have had our pool for about 2 years and they have been very responsive to questions and concerns that we have had as pool owners. They have dispatched service technicians when request and have always been very responsive even after installation of pool. Our experience has been outstanding and I would personally recommend them. read more

I would like to give less than one star for the service we received from Supreme Pools. After BJ and the design process were finished, we had NO customer service at all. There was no superintendent on our job. Any issue we ever brought up to the owners was not taken seriously and our concerns were never addressed. They took every cheap short cut they could. They could have cared less that we were unhappy. They got their money and that is apparently all they cared about. There are too many good pool companies out there. Don't settle for the poor work and poor service from this company. read more

Chose supreme pools because we got a good vibe from BJ their sales person. He could answer all technical question that most other companies had to refer back to contract manager. BJ was professional and very helpful. During construction our yard was a mess but they let you know upfront what they will and won't repair. Jeff was our contact person during construction and answered all concerns promptly. The contract workers they used were very nice and worked extremely hard. Basically they give you a window 4-6 weeks and you should just close yours blinds and let it happen. I didn't believe at some points we would finish on time but we did. Guys came and did clean up yard looks way better. Yes they leave debris, yes they turn up whenever, and yes they did get it completed with in time frame. I would definitely recommend them. read more

Supreme Pools was recommended by our builder. BJ designed our pool/spa, outdoor kitchen and was excellent! He listened and did exactly what we wanted. Our pool started on Oct 24th and in 3 weeks everything was done except for the pebble tec, which was delayed due to weather. Everything was done in a 5 week time frame. A check list is provided, so you know exactly what will happen next. Stacy in the front office was professional, friendly and got all of our answers to questions in a prompt manner. We also worked with Mike on all follow up questions. He was great! I would definitely recommend Supreme Pools & Spas! read more

Our experience with Supreme has been horrible. They could never provide us with a schedule, so workers showed up randomly in the yard. They made a huge mess in both my front and back yards, dumping trash and soil on perfectly good lawn adjacent to the pool resulting in new lawn required in almost the entire backyard. The pool cleaner robot they put in is faulty, does not work, the backflow valve for the spa is missing, and the seal between the coping and deck is missing. They also broke the front lawn sprinkers, even lifted the sidewalk on our neighbor's side, and refuse to fix, pushing the responsibility to the water company that were out to fix the water mains they probably broke. Neighbors has filed complaints. They put fine clauses in their contract that any damage to yard, lawn, sprinklers, sidewalk are not their responsibility. For the amount of money you are going to invest in a pool, please find a better pool company. read more

i would highly recommend supreme pools and spas if you are in the market for a swimming pool....mike and jeff are the best in this industry ! mike has always given us the best service and recommendations for our needs....i would recommend supreme pools and spas to all my neighbors,friends, and family.....supreme pools and spas know what they are doing and i trust them like family....b.j. did and awesome job in designing the pool....another professional at his finest...thank you mike for building us a superior pool for our home !!! read more