These people literally saved us from a horrible new build. It had leaks from the moment they…read moreinstalled it. We just considered it a loss. 1 1/2 years of dealing with Dominion Pool Group, and beyond frustrated we looked elsewhere for help. Backyard Paradise was amazing! The level of knowledge, craftsmanship, communication, response time was incredible! Our Superintendent was here multiple times daily. Smooth operation. Crews actually showed up and worked everyday and followed a schedule! This remodel was done in 20 days...and they followed up with everything they said promised. Shout out to Collin, what a professional!

Wow.... just wow!! From the initial contact with Backyard Paradise Pools, we had nothing but the…read morebest experiences. They designed a beautiful layout that fit our unique backyard and our desires. Picking out the stones, colors, materials etc. was effortless, and they had perfect recommendations based on our environment and design ideas. The two people that we dealt with primarily were Sam (the project manager) and Tami (the coordinator). They were both absolutely wonderful, updated us and contacted us frequently, and were always readily available for any questions that popped up. The construction took place on a surprisingly fast timeline. We were lucky to have good weather the entire time but even with the contractors all being busy, they followed their original timeline almost exactly. The quality of the work all the way through exemplified professionalism. And as far as the final results... Every morning now I step out and I am thrilled how my ugly backyard has been transformed into my true backyard paradise. Our family uses the pool constantly and I know with the quality of the work done, it will be a hassle-free experience enjoying this oasis. I am so happy we used this company, they made the process from loan origination suggestions to final "pool school" and maintenance plans so easy.... A totally professional group!!

Very unreliable vendor. Shows little regard for the interests of pool owners, putting personal gain…read moreahead of customer needs. Disappointing experience with clear lack of accountability and service integrity.

Highly recommended. Quality work. Mike was great to work with. Pool was aging and needed a lot…read moreof repairs including some major concrete deck work. Mike and his team handled everything with skill. Pool looks great!

The pool build went amazingly well. Rick was very professional during the whole process. Every…read morelittle detail of small things we didn't even think of were handled. I would have Island Blue build me another pool any day of the week. My expectations were exceeded!

Island Blue Pools built a pool for me in 2016 and we really enjoyed working with them and have…read moregotten so much use out of our pool. They were on time, budget conscious and helpful with all questions. Would definitely build with them again. Give them a call and build your next backyard dream with them!

Pools by Tom, is one of the best Pool Builder Companies in North Houston, Conroe, Woodlands,…read moreMagnolia, Porter and Willis. Tom travels not only in North Houston, but also in the greater Houston Metropolitan Area. I have personally worked with Tom, and he is one of the nicest, most sincere, professional, and honest people I have had the honor to work with. He acts with honesty and integrity and provides exceptional services to all of his clients and customers. His pricing is one of the most competitive in the region and he is willing to work within your needs, budget and time frame. He is hands-on, he is on-site everyday, and he manages his team with grace, and delivers an exceptional quality product, because he has been in the business for years. His Experience and Knowledge is what sets him apart from the competition. I highly recommend Tom Pilgrim with Pools by Tom, to work on your next project! Thank you Tom for all you do for us and future clients! JR Jonker | DR Horton | Sales Manager

From the owner: Tom Pilgrim founder and owner of Pools By Tom has been building pools for 14 years. His personal…read morecare and special commitment to each client as well as providing excellent service with superior craftsmanship is why Tom has built the great reputation he has today. Pools By Tom Mission and Values Providing the Ultimate Pool Building Experience Un-Wavering Dedication Complete Personalized Service Following Through on All Promises Tom is Personally on All Job Sites Throughout Every Phase Quality, Integrity and Superior Workmanship All Designs are Hand Drawn, Not Computer Generated Solid and Reliable Team of Plumbers and Electricians All Homes Respected and Treated as if it was Our Own Never Leaving an Unwanted Mess Homeowners will Always Know who is Coming to Their Home and When Affordable Prices Difficult to Beat Dedicated to Exceeding All Customers Expectations Passionate about Building Long Lasting Relationships Average Build Time is 3 Weeks from the Time we Start Until We Put Water in the Pool

it looked good when finished but when you step out of pool it is VERY slippery. I would be careful…read moregetting the shiny finish. it doesn't make sense on a surface near water.

We had travertine pavers installed 2 years ago on our back patio. The original installer apparently…read moredidn't seal them. Green and pink algae started forming so about a year ago I had another tile company come out and clean/seal it. It looked good for a while, but they apparently didn't use the correct sealer as the algae returned with a vengeance. After a lot of research on the internet, I contacted Tim at Paver Makeover. He came out and removed all the algae, re-sanded the grout lines and resealed the Travertine. He went above and beyond by persevering on a lot of stains that were exclusive from the algae; rust, stains from potted plants, etc. with many requiring removal by hand. It looks brand new! We highly recommend Tim and Paver Makeover. If you want the job done "right the first time" give Tim a call. Check out the before and after photos we posted and check out his website showing how he will remedy your paver/tile issues.

Was losing water in the pool. Asked for leak detection service on the pool plumbing. The boss came…read moreout, saw a leak at the skimmer and suggested fixing that rather than running all the system tests for half the quoted price. Will (and did) call them out again months later when the waterfall pipes were leaking.

These men are amazing and found my pool leak that many could not find they are so good and kind…read moreand they did the repair I can't say enough about how happy I am with this fabulous Company JC's Leak Detection

A small amount of background... My wife and I have been…read moremarried 45 years. This is the tenth home we have owned together. We have engaged in numerous renovation/construction projects in that time, many of which we were able to complete ourselves with no assistance from outside contractors. When we do require professional assistance, we read reviews, place value in references and receive a minimum of three bids for a project before signing a contract. This pool, our first, we contacted and were working with four designers/pool builders. Dominion rather easily won our respect and the job. Marc (designer) was great to work with from the very beginning. We very quickly established an easy working relationship. He was receptive to our questions and changes as we developed the design of our dream pool. He was responsive to phone calls, emails and texts, sometimes late into the evening. We signed the contract May 17th, after several weeks of visits, changes and decision making. As I said, this was our first pool and we didn't want to rush into it. It took three more weeks before excavation started due to other projects being completed. Once the excavation started, there were several issues that affected the job. An inch and a half of rain on excavation day set the tone for the rest of the project. We endured issues with heavy rainfall, wall collapse, extreme heat as well as Hurricane Beryl. We were informed at the time that we signed the contract to expect 8-10 weeks of construction, start to finish. We know that this was just an estimate, but the job finished (more or less) on day 147. The rating for Dominion is based on our interactions with the builder alone. The individual subcontractors were all wonderful to work with. To be fair, I would like to individually rate the varied aspects of the job. Design - Marc was great to work with. He gave us what we wanted before we knew what we wanted. Five stars for design. He has since left the company. Subcontractors - Terrific group of people from start to finish. There was always someone onsite that was easy to communicate with, and all were very professional. Five stars for the contractors for their execution from plan to finished product. Dominion - Without a doubt the worst experience we have ever had with a construction project. Communication with the Project Manager Matthew was sporadic at best. Because of a perceived issue with our sun ledge that I didn't fully understand and was never explained to me (almost 8 weeks into the job), there was an extended period of time that Matthew would not return our calls or texts (numerous) and Debbie (owner) outright refused to speak with me. (Franco, the tile contractor, resolved the issue very elegantly to our satisfaction. That may have been the plan all along, but there was NO communication from Dominion after several attempts). This was just the beginning of what turned out to be several stalls in the job progress, all of which included a variety of excuses as well as periods of no communication on Dominion's part. Again, to be clear, this was our first pool. We were very upfront with all at Dominion about that. We were very clear that we would be asking a lot of questions and, most importantly, that communication was very important to us. In a rare instance of communication, Debbie informed my wife that every season they had one job where nothing seemed to go according to plan. Whether or not this is accurate, we were that customer. I can go in to great detail on the progress of the job start to finish if requested, but the bottom line is that the negatives outweigh the positive aspects of our choice of working with Dominion. If you are someone who can remain uninvolved in a project like this and the finished product is your only concern, I feel that you will be very happy with this company. To be fair, this review is not coming from someone that is capable of that. When all is said and done, Dominion built a beautiful pool for us using quality materials and contractors. I do understand that Dominion experienced some cost overruns on our build. Some were their own doing and some were unexpected and unfortunate, but the way that they have chosen to handle those issues as well as us as customers has been a major disappointment to me. I expected more from them considering the financial cost of this job. I very much resent being made to feel like the 'bad guy' here when all we wanted was for the agreed upon project to be finished in a timely manner according to our contract. Because of this, I would be reluctant to recommend their services to anyone.

Please do not make the same mistake I did and hire these scammers. Debbie is an absolute horrible…read morehuman being - she will lie straight to your face and not care how terrible of a job they do. They do not respond to repeated complaints and numerous phone calls. We tried to have a rational discussion about how bad their subcontractors are but they did not care. We feel that we severely over-paid for what we got as the value and quality of the build was sub-optimal. We had to pay someone else to fix their job. It was a disaster.

I do not recommend the pool man. They are currently building our pool and it has been one issue…read moreafter the other. They tried to secure the underground plumbing for the pool with duct tape. I brought this to their attention and had no response, so I had to direct the crew to correct it and remove the duct tape and apply silicone. They broke our gas line and we had to call 911, the work crew continued working despite an active gas leak, which is dangerous for everyone. There were many other communication issues on top of tbis I won't dive into. But when I build my next pool at my new property I would not use the Pool Man again. If you decide to go with them, you will need to watch all the work like a hawk and be prepared to be assertive with issues until they are resolved correctly. The process won't be "smooth." I sincerely regret using the pool man and do not recommend them to anyone based on my personal experience.

Great communication and total quality work, materials and customer service! They totally remodeled…read moreour pool and patio and Laurie Berry was AMAZING! Great material knowledge and variety. Honest and efficient work and care! Daniel also did a great job making sure every plumbing detail was done correctly! This company is the best out there!

Kurt, Jeff, and the whole team at MCP are fantastic. My new pool design and installation project…read morehas gone beautifully. They helped me to make great use of my small back yard. Their 3D design was amazing, and getting to see it in Virtual Reality before we started building was such a cool experience. The pool and spa are completed, now we're just finishing up landscaping and our patio. I'll attach a photo of the pool and spa, with the render, so you can see they truly brought our vision to reality. Thank you Kurt, Jeff, and Magnolia Custom Pools!

Kurt and the rest of the team at Magnolia Custom Pools are simply the best in the business. I've…read moreheard horror stories from friends about sloppy excavation, messed up concrete work, etc. Magnolia gave me the best value out of all of the designs I got, they showed up on time (every time), and they even threw in some free upgrades. From start to finish, look no further -- thanks Kurt!

J. Bradley Custom Pools built our pool ahead of schedule, while delivering high quality and value…read more The pool was swimmable 8 weeks into the project. Handful of items that needed to be adjusted were done promptly and efficiently with single text request. Most importantly each and every item was delivered within the budget. I would highly recommend this excellent business to anyone planning to build a pool.

I'm giving J.Bradley a "5" star review, because the patio that they built for my husband and I…read morecame out absolutely amazing! The "5" stars actually belong to the guys that came out and did the actual work. With that said, if I had to give a 'star' rating on communication between our salesperson, my husband or myself, I would only be able to give "3" stars. When we started the whole process, it was going to be a pool and a patio build. In the end, we chose the patio to be Part 1, with the pool coming in 2022. But the lack of communication from the salesman was quite aggravating. I know this has been a busy year for people putting in pools, but that's not my problem!.....As the customer, I think that a left phone message, or text should be returned in a timely manner - and for the most part - they weren't.... JoanneJ