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    Backyard Paradise Pools

    3.0 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    9 months ago

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    1 year ago

    New owners are amazing people and very responsive. Love the changes they have made to the business.

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    2 years ago

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    Glendy's Water Babies - Lifesaving skills!!

    Glendy's Water Babies

    (9 reviews)

    The level of professionalism and schedule conflicts that have risen from Glendy in trying to get my…read moredaughter swimming lessons has been abysmal. I began to try to schedule lessons in June 2021. When we got lessons lined up for July, she canceled due to her getting COVID. After months of uncertainty of when rescheduling would be possible (due to her health) we sadly decided to cancel lessons and try again in 2022. I set up lessons in February/March 2022 for July 2022. Everything was set. I received an email confirmation and text with lesson details (which were very demanding) about a month ahead of lessons, and then a few days ahead. Today, on the first date of our scheduled lessons I received a phone call from Glendy saying she did not have me on her schedule for my time slot and if I can take a slot 2 hours later. As we live in Houston and Glendy is 45 minutes away, I told her I would have to speak to my husband about the change as we both work. I spoke to my husband, and we rearranged both of our work schedules for the entire week. Glendy then calls me back and says we do have a slot that she was just looking at the wrong schedule. I informed her that we just moved our entire weeks around and she apologized for the first time at this time. She then said she would try to move some things around. I got a text saying she will "make it work". I got another call and she said for us to come anyway and she'll "figure it out". What does that mean? I told her I didn't want my daughter to have to share a session with anyone and she raised her voice with me, told me she wouldn't do that, and hung up on me. I sent Glendy a text saying I didn't appreciate her hanging up on me especially after we have been accommodating on all the changes. I got another call from her saying she figured out a solution by asking another family to move their session and we would get a session today later in the evening close to the rescheduled time which I accepted. Now out of the blue, this afternoon she called me to cancel our lessons indefinitely and that we can find someone else to give our daughter lessons. This woman is unprofessional and unorganized. I do not recommend her services.

    terrible customer service. verbally and slightly physically abusive to the kids and it was awful to…read morewatch as a parent. please don't bring your children here, this place sucks and is a danger to the children.

    Platinum Pools - Cropped out the surround as we don't have the landscaping in yet but here is the pool and the spa

    Platinum Pools

    (71 reviews)

    Fairbanks/Northwest Crossing

    Platinum Pools has exceeded all our expectations!…read more Nick was the absolute best!! He stuck with us for over a year while we worked out all the obstacles with our HOA and other issues. Every hurdle we came across Nick was there to walk us through it. Nick listened to us on how we needed the pool design to be and gave us exactly what we were looking for. When changes were needed or required he was quick to take care of it and get it back to us. Anthony and his crew then jumped in and got our pool build completed in record time. We couldn't more pleased!

    We LOVE our new Platinum pool - our oasis. After reviewing 4 or 5 quotes and pool designs from…read moreother pool companies, we came across Platinum and decided to get one more because we just weren't 100% there with anyone else. In comes Nick, from Platinum, (our sales guy) who nailed the design that was perfect for us. He worked closely with us to finalize the price and the contract. He was friendly, and very knowledgeable, always professional and patient. Next we met Anthony, our project manager. Anthony has been awesome - again professional, friendly and always easy to get a hold of. He has been great about paying attention to details and making sure we get the pool we signed up for. Finally, we met Blake and Joseph - it was time for Pool School. These guys did a great job explaining everything. Walking us through the system, how to operate it and keep it running well and keep the pool beautiful for years to come. Overall, we are super pleased with the service we received and the quality of the pool we have to create our perfect backyard oasis!

    Backyard Paradise Pools - swimmingpools - Updated May 2026

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