Everest Pools did a decent job resurfacing my pool. The problem is the pool is losing water and it…read morewasn't losing it before the did the job. They came back and ran a leak test for an extra $450.00. the pool is still losing water. They told me that I will be on the list and they will be back to recheck it free of charge. And that's has been over a year ago. Well by now I will have to hire another company to find why the pool is losing water. The pool lights also was not hook back up. I should paid attention to the reviews on Angies list.

We had a pool remodel by Everest Pools completed Aug, 2017. We noticed right away that there were…read morestreaks in the stonescape plaster. We were told to brush the pool daily & keep checking the chemicals to correct the streaks. Leo tried to say that the streaks were not going away because the chemicals were off & we were not brushing enough. I had the water tested weekly & everything was correct. No matter how much we brushed the pool the streaks did not disappear. We also paid for weekly pool maintenance for a month at Leo's recommendation. We realized a few weeks later that we were having to add at least 2 inches water to the pool everyday leading us to believe that there was a leak. Leo told us that we had old pipes around the pool & that was probably the cause of the leak thus being our fault. Leo knew before the remodel was started the age of the pool, pipes & all pool equipment & never said there were any issues when the plumbing was uncovered. He told us to call American Leak Detection to have them come out to check for leaks at our cost. We had to have Leak Detection come out twice to find the exact location of the leak to learn that it was not due to old pipes but caused by Everest Pools. Leo cut holes in the deck to get to the cracked pipe & repair it. He had to use some of our tools since he did not have what he needed & did not know the correct way to prep & repair PVC. We then had 2 holes in the new deck which were patched & repainted. The deck later cracked where both patches were so the cracks had to be repaired & the section repainted again. The pool is about 20 years old & part of the patio close to 40 years old. We had never had any cracks in it before this. All this time we were still dealing with the streaks in the stonescape. Leo tried several different things to correct it to no avail. He told us that the only option was to drain the pool & acid wash it but did not want to do that until he dealt with the leak. By then we were dealing with weather issues. They finally acid washed the pool Feb, 2018. In April, 2018 we noticed several cracks in the deck where it had been repaired after the leak. They came out a couple of weeks later to make the repairs & repaint with the touchup paint we had. The touchup paint did not match. When I sent pictures for them to see the difference they offered to repaint the whole deck so it would match. Since they were repainting the whole deck we asked if we could pick a new color. Leo agreed to a new color. The deck was painted on May 18. On May 23 I contacted Everest Pools to ask for more touch up paint since they had only left about a cup & we already had several areas to touch up. We agreed to purchase a gallon of paint for $40. On May 29 I sent several pictures showing how the paint was coming off just from the rain. In July offered to have someone come out to repaint the whole deck for $1 a square foot or just do touch up. We agreed to the touch up. Leo said he would get 2 gallons of paint for us from his deck crew. We waited all day for them to show up with the paint. Finally at about 5 pm someone showed up with a 5 gallon bucket only about a ¼ full that was all moldy, not the 2 gallons he was purchasing. He did not paint. In mid-Sept we confirmed the paint name for the touch up. Since then we have called or texted with Leo but no one has been here to do any work & the pint continued to peel off. In Nov he said he would put us on the schedule. I contacted him in Jan but have not heard from him since. Since last May there have been multiple times that Leo has told me that someone would be out or he would put us on the schedule or he would contact me the next week. If I had not continued to contact him there would have been no contact at all. The only time he said he was sending someone out to paint with 1 gallon of paint he only gave us an hour notice but we were not at home. He has never come out personally or sent anyone to look at how the paint was peeling.

Absolutely love these guys!!! They know what they're doing…read more They were on it fast and courteous taking care of my Polaris when it was running slow and getting stuck on the stairs. Colin and his father run a fantastic business!! Don't hesitate to call!!

I've been a client so long I really don't know how long - early on…read more PPS just gets it done. Quick, proactive, thoughtful service. I have big trees around my pool, grateful that my pool always looks great. Big fan.

I was initially impressed by Patten. They are knowledgable and timely with their service calls…read more The last one did me in though. I had their tech (Jake) out to repair a leak. He said he fixed it, gave an invoice, asked me to call him if it continues to leak. All good so far, right? It started to leak at the same spot the next day. I had them back out again. In the middle of the visit, I go out to talk with them to find out what's up. He said he must of tightened something too tightly and caused a seal to break, and now it needs to be replaced. Not my fault, right? No, it's my fault. I had to buy a new part. Things happen, fine. I'm a little upset but I'll live. Now the pressure in my pool is high, and Jake advises a cleaning. I agree. He asks to use my chemical, the last of my Muriatic acid. I didn't like this at all, but he didn't give me a choice. Now I have to take time out of my day to go buy new chemical. During the filter cleaning, Jake and his help (Kevin) were constantly arguing back and forth. These remarks persisted through the entire visit, and was very unprofessional. They seemed like they were genuinely pissed off at one another. Here I am, now with invoices paid for both visits, and I don't feel good about it at all. There's too many pool repair companies for me to have to deal with the lack of professionalism during the call and additional charges for labor for things they admitted breaking. I guess I'll just have to deal with it, because Patten wouldn't offer to help me on the resulting bill at all. PS. I take that back, there's a .01 (penny) adjustment on my invoice. Seriously.

We DO NOT recommend Patten Pools or his new owner, Bill England. We hired them to replaster and fix…read moreour pool shortly after we bought our house in Grogan's Mill. I forwarded Bill the pool inspection report, and he emailed us a proposal stating what needed to be done, the job duration (7-10 days), and the cost ($6,348). We paid a 1/3 deposit. We told him we had never owned a pool before, and that we were not living in the house yet and would move to The Woodlands (from the East Coast) mid- to end-June. Patten's work was not good. Besides, despite our repeated requests, Bill was not always good at communicating and did not always show up when he said he would (once we paid someone to be at our property to give Bill access to the property, but Bill did not show up or call; after one hour of waiting we called and emailed Bill and he said he had a last minute emergency - but did not have the courtesy to call!). May and June rains delayed Bill's work. He called to ask if it was ok to start the work a couple of weeks later. We said ok (since we would move in mid-June). What he did not say was that the rains could ruin our pool and that we should get someone to take care of it until he could get to it. On June 11, we found a deep-green pool, and a pump with a huge leak problem at our new home. I called and emailed Paten; they sent someone who told us we would have to sandblast the flagstone. We got stuck paying an extra $1,500 to clean the now green-gunky flagstone - the same flagstone that two and a half weeks before had looked just fine, and that the rains and Patten's inattention and carelessness had contributed to turn green. (Bill could deny any wrongdoing by pointing out that it was OUR pool and our responsibility, and that we had only hired him to replaster it and repair it, and not to clean it, right? I ask, as a business owner, is it not appropriate to alert your customers of the risk that the rains may pose to their pool and the surrounding flagstone? Particularly to customers who have told you they have never owned a pool before and who are still on the East Coast?) A few days later, on June 24, his crew replastered our pool. They left a mess in our backyard. Two days later, I showed Bill the mess; he said someone would come clean it up. It took him a week and two reminders to clean it up - and not entirely. To this day, we have remains of plaster in our backyard. "The pump needs to run continuously for 72 hours", Bill wrote in his email instructions to us after he started the pool. But the pump suddenly stopped working the day after. We called him to tell him the pool pump had shut off, even though we had not come near it. He showed up at our house a few hours later, turned the pump on again, and explained that he had left the timer on because he was not wearing his prescription glasses the day before, and could not see well. His unapologetic tone was insulting. Patten's proposal included initial daily brushing of the pool, after replastering. Most pool experts recommend brushing once or twice a day for the first 14 days (we did not know this until a couple of weeks ago). We do not recall Patten's staff coming daily to brush our newly plastered pool; they may have come every other day or every three days, and only for a few days. Patten's proposal also included changing the GFCI, pool light bulbs and gaskets. That, in response to a problem identified in the pool inspection report we had given Bill. To this date, water condensation around the lights cause the GFCI to trip shortly after we turn them on. Patten did not address this problem - or perhaps the gaskets were improperly placed, who knows. We will have to pay another contractor to solve this problem. Bill's email instructions warned us "no swimming for one week". However, 3 weeks and $7,937.03 later, we still could not swim in our pool; and we were being charged extra for work that we understood was part of what we paid for. Also, Bill's email instructed us to "not put the cleaner in the pool for 2 weeks"; most pool experts (we later learned) warn against using wheeled devices within 28 days after replastering a pool because doing so sooner could cause wheel tracks to show on the pool finish. Someone from Patten put our Polaris cleaner in our pool on July 13, exactly 19 days from the date they started replastering our pool. On July 14, I went to Bill's office and left him a $6,026.03 check and a note saying we were less than satisfied with how the work was handled and the lack of communication. The next day I emailed him asking to not put salt in our pool (he said he would do so by July 17th, contradicting his own email instructions that said "no salt for 4 weeks"!). All we got was an email from him asking if we were switching to chlorine. No words from him since. One star b/c we texted him on 4 of July asking him what to do about the mosquito larvae and tadpoles breeding in our waterfall and he promptly replied (Clorox!).

We hired Chris Whitlock of Sundance Pools 18-years ago to build a large pool and spa for us. We…read moreworked closely with Chris to finalize design plans and make final selections of tile, decking, equipment, etc. Chris not only made it easy, but also fun. Chris upheld every aspect and detail of his commitments to us and went out of his way to make sure we were happy with every detail. He delivered the finished pool and spa an entire week ahead of schedule, but here's the best part. One hundred percent of the work and materials were installed perfectly the first time. The quality of work that Chris provided was perfect. We did not have a single warranty issue. Moreover, during the past 18-years, we have not had one issue or regret about Sundance Pools. In short, Sundance Pools and Chris Whitlock get a perfect score 10 out of 10, and I would definitely use him again. Thanks. Dan Springer.

Our pool is finised and beautiful! It turned out better than expected. Chris the owner of…read moreSundance pools is dependable and real easy to work with. His rock guy is an artist. We would for sure recommend him to build your pool.

Totally incompetent pool builder who made numerous mistakes which have cost thousands of dollars to…read morerepair and correct. Due to no supervision, during the construction of a round spa, we ended up with horseshoe ??. It was a major defect and I won't even begin to address the plumbing.

I have to share my experience and tell you how disappointed I am in KC Arnold's unkept promises…read more He came to us with his bid and design for a pool in our new house's backyard in June of 2020 and promised the world. I suppose hearing his stories of the "big guys" and how you're just a number to them and how they sign you up only to quit working at the earliest forecast of rain, etc. worked on me. I believed him when he told us that we would be swimming before the summer ends. I believed him when he told us that he would be done within 5 weeks of starting our pool. I will give him this--he is a great salesman. He regaled us with tales of all of his previous pool work and showed us pictures of his happy customers. From the first time we met with him I responded to his energy--even when he had bad news about the schedule and summer began to slip away, we still believed in his enthusiasm for the pool. Unfortunately, he came up with excuse after excuse to put off the construction of our pool. Please understand that we were willing to cut him plenty of slack for the toll that COVID took on his sub-contractors' crews over the summer. But the only time KC ever took action is when we threatened to stop paying him. He told us that we were next in line for gunite for over 3 months. Amazingly, when we told him on a Friday that we were going to select another contractor, the load of gunite appeared the following Monday! He began digging the pool in early September, finally applying the gunite to create the inside of the pool in October. In late October my wife and KC discussed how small the deck area around the pool looked as compared to the design we had seen (in the bid, he promised 1,024 sq. ft. of concrete deck, but it was significantly less than that when he prepped the area around the pool). My wife told him, "If you can forward me the email that you sent regarding our final plans, and this is something we glanced over, then we will pay for half of the cost for additional concrete." Unfortunately, he never emailed us the "final design;" it was sent for the first time to us that night. We called and told him this, and he replied that he would pay for his mistake (!), but (speaking over us to his wife), "I'm not giving them a warranty or a spray deck...nothing! I'm done!" Then, he hung up the phone on us! He apologized the next week for his actions, and finally "finished" the pool on November 1 (which still wasn't totally finished, btw). He told me that if he didn't get his final payment the next day, then "you'll see me blow a gasket, and you don't want that." However, there were significant issues pointed out to me by more than one of the pool cleaning companies we interviewed that made me embarrassed to admit how much we paid for our pool from KC. For instance, he added a second pump for the water features which, I have since been told, was redundant for a smaller 16K gallon pool. (The single pump is enough to work for a pool twice our size, water features included). But because it pulls the dirty water from the bigger pump, it will require cleaning every 1-1 1/2 months instead of the normal 4-6 months that filters require to avoid mold. And it pads the bid for the pool contractor. Since getting a pool is such a significant investment (for us, anyway LOL), we don't like hearing other pool contractors making bids here in our neighborhood telling us that we should have paid significantly less than we did for what we got. KC charged us at least 20% more than other companies we have since seen. I know, I know, we signed the contract at the price we paid and can't change that now. But I can tell you that it shouldn't happen again to you now that you know what has happened to us. If I could go back in time, I would not have believed all of KC's promises...and likely saved some money, too.

Great service! Built with Honesty and Integrity! Best pool company I've ever come across they're…read morethe best of the best! You can tell they've been in the business for so long! Really high standards and top notch service throughout entire process and very responsive and professional communication.

I honestly have nothing but great things to say about Town and Country pools, they were phenomenal…read more I went into the pool build process nervous due to the horror stories you read about with other pool builders. You will find no one better than T&C. I was immediately sold on Town and Country from day 1 and it is purely because of Emil Hermis, our builder. I filled out a request for information and within an hour Emil came to our home and began designing. Emil immediately struck me as a man of integrity, dedication, and very knowledgeable. My first impression was not wrong, Emil is a master of his craft and every single detail mentioned was delivered upon with perfection. I cannot begin to describe how grateful and thankful to Emil we are. The contractors used by T&C are top notch. There wasn't a single crew that worked on our pool that wasn't simply amazing. All were incredibly friendly, respectful, diligent, and hard working. The quality and skill every single crew brought to the build cannot be understated.. and they did it in 100 degree Southeast Texas heat. I cannot stress enough to a potential pool buyer, take care of your crews working on your pool. It is boiling hot outside and these guys do not take breaks, get them Gatorade or water. It doesn't take much to take care for the people giving you their all in our weather. We love our new pool and could not recommend Town and Country enough. We will absolutely be repeat customers if the next home we buy needs a pool built. Thank you Emil, thank you Town and Country!

This company came out to do a warranty job. They told the warranty company $1,100 in damages. The…read morewarranty company denied the claim and I ended up fighting with the warranty company over this and eventually gave up. Once the claim was denied, they offered to do the work anyway. I decided to get a second estimate on the work and it turns out it was just a small part and a lid, not the entire motor which they claimed was bad. $900 difference in cost....glad I walked away from this company....dishonest...scam artists

If you wanna reliable company, don't use these people. I've been trying to get them come out for…read moreover a week. We had a schedule Wednesday morning appointment by 12 o'clock no-show. Oh well we're busy. We're backed up. Will call you by 5 o'clock. Oh well we'll see you tomorrow morning Thursday. Call Thursday morning. Find out where they are when there will be there. Oh I'm sorry we're at a graduation we're too busy. I'll come see you Saturday. Guess what love and behold Saturday oh we thought you had somebody come out on Thursdays. We're booked. I don't know who runs a company like this or how they stay in business, but be wary

Great experience with this company. Rob was quick to respond and diagnose my problem (my pool pump)…read moreand even recommended replacing my filter. The filter wasn't planned, but it was well over 10 years old with problems. Rob offered me a good deal on it. Rick did a great job with the installation. He was very courteous and professional. This was my first experience seeking help with my pool equipment and I'm very pleased with how the entire process went. I would definitely recommend this company for your pool equipment needs.

Wow! I can't believe how great my 15 year old pool looks after Raymond from Pool Maintenace Pros…read moredid a bead blast and acid wash. The before and after is like night and day. I don't think my plaster was this white when it was brand new. I'm very impressed and extremely happy. Thank you Pool Maintenance Pros!