Platinum Pools has exceeded all our expectations! Nick was the absolute best!! He stuck with us for over a year while we worked out all the obstacles with our HOA and other issues. Every hurdle we came across Nick was there to walk us through it. Nick listened to us on how we needed the pool design to be and gave us exactly what we were looking for. When changes were needed or required he was quick to take care of it and get it back to us. Anthony and his crew then jumped in and got our pool build completed in record time. We couldn't more pleased! read more

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We LOVE our new Platinum pool - our oasis. After reviewing 4 or 5 quotes and pool designs from other pool companies, we came across Platinum and decided to get one more because we just weren't 100% there with anyone else. In comes Nick, from Platinum, (our sales guy) who nailed the design that was perfect for us. He worked closely with us to finalize the price and the contract. He was friendly, and very knowledgeable, always professional and patient. Next we met Anthony, our project manager. Anthony has been awesome - again professional, friendly and always easy to get a hold of. He has been great about paying attention to details and making sure we get the pool we signed up for. Finally, we met Blake and Joseph - it was time for Pool School. These guys did a great job explaining everything. Walking us through the system, how to operate it and keep it running well and keep the pool beautiful for years to come. Overall, we are super pleased with the service we received and the quality of the pool we have to create our perfect backyard oasis! read more

Platinum Pools - Cropped out the surround as we don't have the landscaping in yet but here is the pool and the spa - Swimming Pools Near Me - Houston, Texas

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We had six companies come out to give us estimates to renovate our pool. While Kelly Gott, the design/sales rep from Platinum Pools, was friendly and professional when setting the appointment, that professionalism didn't carry through to the actual estimate process. After we explained we were looking to do a full renovation--new plaster, lights, all new equipment, tile, coping, and retexturing/painting the cool deck--he immediately asked our budget. I told him I was still gathering estimates and would make decisions once I had comparable quotes. He threw out a high number and asked how that made me feel. When I said it seemed high, he abruptly cut the number in half and told me he couldn't possibly do it for that--something I never expected him to do, which made the exchange feel patronizing and dismissive. He then asked what other companies were quoting. I shared a few numbers, and he said he could put together some rough figures and have them to me by that night. I made it clear I needed a detailed estimate to fairly compare the bids. Five days passed with no follow-up, so I emailed him--no response. The next day, I called, and he told me he'd get it to me later that afternoon. No apology. No explanation. The estimate never came. If he wasn't interested in the job, a simple and professional decline would have been appreciated. Instead, I was left waiting on something that never materialized. Based on this experience alone, I wouldn't trust this company to manage a full renovation. Of all six companies we interacted with, Platinum Pools was the worst in terms of communication, follow-through, and professionalism. I'm someone who makes purchase decisions based heavily on reviews. I read both positive and negative feedback before reaching out to Platinum Pools, hoping their size and experience would ensure a good result. Unfortunately, that was not the case. I'm writing this to save you the time--look elsewhere. read more

The only reason I have given Platinum Pools a 5-star rating is because of one man...Buddy Harrott. Buddy is the type of person that would make any company he works for great. Buddy was respectful, responsive, courteous, knowledgeable, and went above and beyond the call of duty to make sure that my wife was happy with everything. His design made my wife's dream pool come true. About Platinum Pools in general, I felt that their pricing was in line with other pool companies from my research, and the quality in construction and materials is excellent. I will say that the construction process was sub-par. The project manager that we had seemed to not know the answer to questions that we had or, if he gave us an answer, it would turn out to not be true. We did not have much faith in him, so we would rely on Buddy to give us confidence throughout the process. Whether it was because of COVID and/or shortage of labor/supplies, the project was completed several months late. Aside from that, responsiveness was lacking and frustration for different reasons was a common feeling throughout the project. Platinum Pools did make sure to come out and fix any issues that came up after our pool was done. The lack of responsiveness improved at the end when changes in staff occurred. Once again, the only reason I'm giving this review 5-stars is because of Buddy. He had no business helping us with our frustrations on the lack of responsiveness on the construction side of things, but when we were not getting the service that we deemed standard, Buddy came through time and time again. One example of many includes him going out to Home Depot to buy a part, come to our house, and make a repair himself because we we had been waiting forever for it to be done. It was not his job but he happily did it anyway. That man is a gem. We need more people like him in our society. Ultimately, we are extremely happy with the finished product but I would only recommend Platinum Pools if Buddy is your pool designer & sale rep. read more

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We love our pool designed by Sean S and Chris was our PM. Any issue we had was addressed immediately and the finished product is amazing. read more

Platinum Pools - a pool in a backyard at sunset - Swimming Pools Near Me - Houston, Texas

We paid cash up front for our pool build. We are now 3 months past contracted completion date. Keep in mind, we've had ZERO weather delays. It's just excuse after excuse after excuse. If I could post pics of the hole in the ground, I would. Buyer beware on this company. read more

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Our experience with Platinum Pools was amazing! After hearing horror stories from other pool owners we were really nervous, but the entire process went smooth. From our sales person, Kyle M, the construction supervisor, David B, and the support of Lynsie S and Meghann A in the office we had our every question and concern handled swiftly. David's crews were professional and highly skilled. There were small hiccups with scheduling here and there that could not be avoided (weather, illness, holidays), but those are to be expected with any project of this size. Now that the pool is done we couldn't be happier, and have already enjoyed a few polar plunges!! Excuse the mess in the pics, still working on landscaping. read more

Platinum Pools - Swimming Pools Near Me - Houston, Texas

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We hired Platinum Pools in March 2023 to do a remodel of our pool and patio area (completed in August 2023) . From the get-go, it was an utter disaster. Here are some bullet points of issues that we had. - Cost: After signing the contract, and work already beginning, I got a call from Mike Markam (the original salesman) who said he messed up on the dimensions and is in the hole $13K and was hoping we would pay for the mistake. In good faith, we split the cost and hoped that it would be smooth sailing from there. Spoiler alert, this was only the beginning. - Sub-Contractors: The original tile and coping sub-contractor had no idea what they were doing and had to be fired and redone with a better sub; the coping had to be redone multiple times and still wasn't done very well (scratches, not polished, poorly rounded edges). - Sub-Contractors: The chipping away of the plaster took multiple efforts (I believe they had to fire the original crew and get another) which delayed getting plaster put in; Also, they didn't plug the filter properly which caused debris to get into our system and blow out our pump at startup (more to come on this). - Start-Up Fail: Once the project was done we were so excited for start up day. A platinum pool tech came out to start up our pool. When he turned the motors on they immediately blew and stopped working, this was after the tech had already dumped a bunch of chemicals into the pool that needed to be turned on to circulate so the chemicals didn't destroy the new plaster. Platinum didn't take responsibility in trying to find a solution to fix the motors. Instead, and thankfully, I have a great pool guy who was able to have someone come out and inspect and install new motors. He found that during construction, Platinum didn't plug the piping so debris got into the pipes and when the cement/rocks came through the system they blew a hole through the straining baskets, hitting the motor, and breaking it. Something so simple that could have been prevented but Platinum was so inexperienced it wasn't a surprise at this point in time. Side note, Platinum did pay for the repair and new motor given it was 100% their fault and thankfully our plaster was OK, or at least it hasn't shown any issues thus far.... - Outdoor Shower Fail: One of our #1 requirements for our renovation was to have a fully functional outdoor shower; the subcontractor they used was a subpar plumber who had no idea how to install a shower; not only that, Platinum backed off supporting this part of the project because they didn't want to have to spend anymore money to make it right. We did end up with a shower but aesthetically it doesn't look right and just wasn't done to our standards. - Decking Issues Within 1st Year: The decking subcontractor that Platinum used seemed competent and good, however, the direction that Platinum gave them was completely incorrect on a few aspects. o We are absolutely not happy with end product. The decking is only 8 months old, we've got cracks everywhere and the mastic looks horrendous (see pictures). o We had to be on top of Platinum and the sub to ensure we had proper drainage. Platinum clearly wanted to cut corners to save costs but we had to constantly ensure and work with the sub to make sure the drains were installed in the right locations and properly. o Platinum put in drainage caps that didn't match the color of the decking that we told them we wanted and told us that painting them was the solution. Anyone who has a brain knows that painting a piece of plastic that will be used outdoors will not last long...Sure enough, our drainage caps are already chipping not even a year later. - Timing: Per the contract, project was to be completed within 60 days (2 months), it took almost 5 months (started in March 2023; ended August 2023). By the end of the project everyone to the top at Platinum was aware of the issues that we had. Clay and Josh offered to fix our patio but we weren't willing to go through 2+ weeks more construction. By this point we were over it. I requested Mike Church to pay a visit to see his work but was told he was aware and was sorry for everything. Overall, we do have a really nice pool, it's the surrounding patio and shower areas that look terrible. A few things I would have wished we done differently: 1. Asked for a more experienced project manager at the beginning 2. Ripped out all old decking despite cost and started over rather than using some original sections (it would have reduced the amount of ugly joints now) 3. Pushed back on Platinum to use a proper shower sub contractor and not just a plumber or have them remove the cost and me find a company to do it 4. Signaled issues to higher ups earlier rather than towards the end of the project read more

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If I could give them zero stars I would. Buyer beware on this company. Communication is non existent, office staff is snarky. No attempt at all to rectify a situation. read more

13 years later and $60K on a pool once again we have 5 cracks, a deck that is falling behind the spa, no working pool lights for over 10 years and another summer with a deep unusable hole in the ground. Don't use Platinum, run as fast as you can away!! Additional bonus, the lights that have been shorted out 10+ years and we were originally charged 1635.00 for them to get them fixed is now over $5K. Also owner Scott Waldo has never reached out, what a coward. I will give them this, at least the warranty department has been attempting to fix this pool for 13 years, but really ask yourself is this what you want in a pool is to be calling a warranty dept every year or two to fix a pool? read more

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Platinum Pools are top notch all around. We received multiple quotes to build our pool. We chose Platinum for many reasons. First and foremost timely communication and transparency. It started with Kelly Gott our sales person. He created the perfect design and we edited it many times to get it just right. He revised the plans so quickly, we were under contract before we knew it. The project itself was supposed to take 70 days. It took 82 only due to weather issues, no delays on their part. Excellent sub contractors with high quality work, very professional, and great clean up of site. Kelly was in contact the entire time and still checks in 6 month later. He even came out to take pictures of the final product! Like any large project, there will be a punch list and possible warranty claims. No worries. Any issues were addressed right away and corrected to high standards. It is not about their profit, it is is about their customers and the finished product. Our pool result is exactly how we imagined and extremely happy with the result. Thank you Kelly and Lyndsie. I highly recommend Platinum Pools for your dream backyard Oasis! read more

Our pool was installed in 2007 and I'm still finding new things wrong with the construction. The sales person seemed very knowledgeable. And I had a simple pool design in mind: A Rectangle. Yep. I didn't want a tropical scene. We went with a 40x15 with a deep end and a 7x7 spa, flush with the pool deck. So, simple. The only feature we decided to add were "pencil jet fountains". The primary issue was a lack of oversite. Our supervisor only showed up to collect checks. He was not overseeing the construction. And the workers? Sub-contractors. In fact, some of the sub-contractors subbed the work out to sub-sub-contractors. Digging went OK, except the construction equipment destroyed the neighborhood sidewalk. If an 8x4 piece of plywood had been placed over the sidewalk, it would have been fine. Nope. Piping, Rebar and concrete seemed to go OK. And then, the pool cracked. Yep, it cracked about dead center at the 20 foot mark. At first they said everything was OK, just let the plaster fill it in. I forced them to inject repair epoxy into the crack. It was from the top of one side down to the bottom, over to the other side and up. No idea what could cause this. On to installation of the tile and coping. Some of the tile was installed upside down. The contractor was chatting with my wife in Spanish and said "Do you think they owners will notice?" Yeah. Nice. It was fixed. Then after installation of the tile and coping, I noticed "hollow" sounds tapping on the tile and coping. Let me stop here and first state that when they say "Flag Stone", they mean Sandstone. Yep Sandstone that continues to flake and dissolve 13 years later. I had them redo the tile and the coping to fix the voids behind them. But looking at the coping, it was HORRIBLE. All the pieces were mismatched. Instead of a smooth ring around the pool, all of these thick and thin pieces were mismatched around. And everything had machine marks from the cutting. On the mismatch? Oh, that is natural rock. Too bad. On the machine marks? I personally spent days with heavy duty sanders to remove the marks. I had to take time off from work. Then came the pouring of the pool deck. I looked at the square box pencil-jets and noticed they were not straight. I called our supervisor, no response. I called our sales guy, no response. I put up a sign to not pour the deck until we had these fixed. It was ignored and the deck poured with all 6 of the jets turned and twisted in various directions. They-looked-horrible! Finally, with ALL of these problems, the owner (who lives in the neighborhood!) finally came over and also could not believe all of the things that went wrong with the pool. He offered to jackhammer the deck and fix the pencil jets. That would have taken weeks, and we were already getting to summer! I agreed to covers to hide the poor installation. I should have let him fix it properly. Equipment worked OK and we got it started up. Hot tub didn't work, broken automatic valves. Then a month later, the primary pump failed. It was 1/2 hp. I did not realize they replaced it with a full 1 hp pump. My "boost pump" was only 3/4 hp...Over the years, that 1 hp pump cost me thousands of dollars in electricity costs. And I've found out that several items my sales guy pushed to include in my equipment are garbage. The only thing the Pool Frog did was give me enough space in my piping to install a Salt Water Chlorine Generator (this year). And don't get me started on the "ozone generator". Worthless junk! And the "mineral cartridges" are actually detrimental to the pool! Never add metals to your water, unless you like stains! Again, the coping has flaked and disintegrated and dropped sand and flakes into the pool. For years. And still is doing this to this day. What else is wrong? The pool light niches were not straight (screw should be right at the TOP!). The main drain is not straight. Come on, man! That should be the simplest thing to do. Well, the pencil jets were not straight either, so what should I expect... And this year? 13 years later, I was draining and refilling the pool (CYA Stabilizer block from the STUPID trichlor tablets). As I filled the pool, I noticed the flat block leading into the skimmer at one of the pool was higher than the other. They should be EXACTLY the same height. The top of the block should match with the bottom of the tile. It does at one end. At the other, they made the bottom flush with the tile. Again, a lot of this was fixed, sometimes after repeated attempts. And the pool has generally held up. Normal equipment repairs. What went well? Quartzite (Diamond Brite) plaster. Still looks good after 13 years. And the Sundek coating (Bullion Coatings) has done very well. Oh, and I have great stories to tell people about the adventure, like the crazy girlfriend/boyfriend stories we all have. Please consider any other "builder". They are not a builder. They are a design and contract out shop. And not a good one. read more

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Gunite day!!!! Hasn't been perfect but what has been in 2020!!! Excited about swimming in early 2021 read more

Platinum Pools - Gunite day!!! YAY - Swimming Pools Near Me - Houston, Texas

Within the first 2 years the concrete has cracked coping cracked and broke, main pump broke, they won't return calls, or repair any of it under warranty. Very unfortunate after sale support when the sales team and pool building experience was so good. read more

Very disappointing! We went through this company to build our pool originally 10 years ago so we went back to them thinking they would handle the refurbishment of our old pool with the same precision and respect as the original. We were wrong. The sales person told us everything we wanted to hear, but didn't put any detail in the contract. There was delay after delay (I am not referring to weather delays) due to scheduling and unprepared employees. Mistakes like ordering wrong parts and quantities of supplies were also a problem. There was no communication between the sales team and the people who coordinated everything and in turn none with us. We were extremely disappointed with the service, scheduling and quality of work. I would highly suggest finding another service given this one is expensive to begin with. There is no way to get a hold of anybody beyond your immediate contact to help follow through with assurances given to us. Mike, the sales person,refused to answer text messages, cell phone calls or emails. He got our signature and then disappeared! We are completely unhappy and dissatisfied with this company. They do not keep their word, do not follow through and have not demonstrated any interest in making things right. read more

Save your money,do NOT do business with Platinum Pools. Mark the designer is great but that's where the story ends for anything positive. After paying Platinum Pools $300k for this pool build the experience has been anything but positive. The pool was completed in March of 2021 and the issues have been ongoing ever since. As of the time of this review we have been waiting 3 months for a plumber to resolve an ongoing issue with a pump that is supposed to remove water from the sitting areas. When it rains these fill up and get what you see below. The water even damaged the flooring and had to be replaced as well.When the next pump is replaced it will be the THIRD pump! The fact that a pool company has one plumber on staff is ridiculous. Again,save your money and find a pool company that follows through on delivering a good product. read more

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Platinum Pools installed a lovely pool for us! The system they installed is very easy to use and keeps our pool clean and working with minimal effort from us. No vacuuming! They also had a very detailed follow up appointment where they came out and showed us how to operate the pool. read more

Mark's design was incredible so I chose Platinum even though they were more expensive than the other bidders. I signed the contract almost 7 months ago and the pool is still not finished. Delays and excuses the whole way. Had a problem at start up and it will take them a week to fix it. Poor communication and customer service. read more

I can't say enough good things about platinum pools. Ian our designer was absolutely amazing! He really made our dream come to life! He even checked in throughout the process. We had a minor error with tile being installed but platinum came out and fixed it ASAP. Malik our project manager was the BEST! He was always ahead of schedule and made sure all the guys cleaned up and the tasks were done correctly. He still will come out sometimes to help us with chemicals and such. We read a lot of reviews before choosing a pool builder and so glad that we chose platinum pools. Very professional and we're in love with our backyard! read more

Platinum Pools - Pool and deck - Swimming Pools Near Me - Houston, Texas

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Horrible experience. One thing wrong after another. The construction aspect to things were great (Raul was amazing to work with, and always helpful and responsive, timely, etc). That's about it. I've reached out to my designer (Mark Wyner) with my concerns, and it's obvious that he doesn't care. He just says "sorry to hear that." I felt extremely taken advantage of for being nice throughout all of the mistakes. He made it sounds like the process would be smoother and everything would be pretty easy. Some of the issues in short- huge delay in starting construction that could have easily been resolved by asking me to get electric lines buried. Instead we waited months while I had no clue I could have fixed this in one day. This again became an issue later one, and we waited another whole month with no responses. This is all something that I could have gotten taken care of in one day. I noticed the day of tiling that the wrong tile was being placed. I had picked it out The tile so long ago, and has no clue when it would be done and was told I could change it at anytime. Well, randomly saw the guys placing the wrong one. Called to get it stopped, but they finished. I ended up having to pay for it to be taken down and replaced. It could have easily been confirmed before being done. Especially since the day I looked at tiles was months before it being placed. I don't feel like this was an expense I should have encountered. We're a month out since plaster, and I still haven't had pool school (48 hours after water fill?) and clueless with how these machines work and keeping the water balanced. I had asked before hand what maintenance was like, and if I'd be needing to shock the pool and was told no. After the water turned green, I had to shock it a few day's ago, still don't know how to operate the equipment. I'm hoping I don't ruin the plaster. After all of this, I wish that I would have gone with another company, and couldn't say that I'd recommend to anyone else. read more

So, I saw my neighbors across from me were building a pool and so I took the name of the flyer they placed outside and called them. Finally after a week I got a call back from Mark who then set up an appointment and came by the house. He was nice got some measurements took some pictures of my yard and said he will send me some design plans to help us decide on which one to go with. i did tell him that I wanted a pool to swim mostly as though I do enjoy swimming and have huge back yard so my main goal was a large pool for swimming. after mark left I never heard back. he sent me a nice little card at home which i appreciate saying thank you for the meeting and that he will send me the designs. I did text him multiple times asking for designs and still nothing. We then went ahead and contacted FNC Pools and let me tell you. These guys are no joke. They are amazing, quick, reliable and within three days I not only got the designs, quote and everything, we are moving with the permits and HOA approval so we can start on the building. I am sure maybe Mark from Platinum Pools will contact me by the time the pool is finished and maybe he can then come take a look at what type of pool I wanted in first place. Avoid the torture with Platinum Pools. Contact FNC pools. Greg Cervantes and Alfonso with FCN are amazing. They will do the design from scratch and they will make the pool custom designed just for you. read more

We hired Platinum Pools to do our remodel and after less than 2 weeks in to this project, we have yet to see a Platinum Pool project manager or employee at our property. They send contractors they have hired to do demolition and now tile. Those guys speak no English and it's pretty clear they aren't sure what they have come to do. We hired Platinum to manage every aspect of this project. This is very frustrating and at this rate, this remodel will take much longer than expected because mistakes are being made and have to be redone. Despite almost daily calls to Platinum and promises from them to get someone that can manage this job, they have yet to follow through. IF this project gets turned around, I will post a good review after all is said and done, but my husband and I have lost a lot of faith in Platinum's ability to manage and complete this project given the way things are going. read more

Platinum pools was a nightmare to work with. Two years later, and they have still not completed our pool when we paid in full. The designer was amazing, but our construction manager had poor communication, was rude, made many mistakes, was never here and overall the company does not value their customers. They are asking for more money to finish, and it is a total scam. read more

Larry Schwing from Platinum Pools provided an amazing 3D video to the HOA Architectural Committee that left no questions unanswered. He is a knowledgeable person and a pleasure to work with. I would recommend his expertise to anyone looking to install a new swimming pool. read more

I gave them 2 stars a while back but I'm lowering it to one - because there is no zero stars to give them. Years after they put in the pool, my back yard started to be constantly wet and when I dug it up, I found the leak - it was at the connection between 2 PVC pipes they didn't bother to glue together!!! Over time it gradually worked itself apart to the point where it leaked bad enough to make puddles in the grass. read more

Poor Service Quality. Our HOA worked with Platinum Pools for over six weeks designing our pool remodel and on the day we were going to sign meet with the very nice Service Manager, he informed us that the Upper Management was refusing all remodel work for 6 months. This despite we were signing the contract on that day. This put our remodel behind as we had to find another pool company to complete the work. This reflects a total lack of professionalism and service quality on the part of the management of Platinum Pools. read more

I would not do business with Platinum Pools if they paid me. They are incapable of making a plan to do work and executing the work they commit to do. I finally abandoned Platinum Pools and went to Leslie Pool Supply to repair freeze damage from last Feb. platinum had a non-ending list of excuses why they could not schedule nor complete the work. Leslie finished the work in less than a month from the initial contact. read more

Destroyed our property and built the worst pool ever built. This company had to come out and rebuild our pool three times the last time the job was completed in January 2018 now the pool is still breaking down and they refused to come out and service it by honoring the warranty They ask us for money every single time when we were supposed to be getting a new pool! Please don't use this pool company they are a scam artist and very dishonest Dont waste your money. read more

Don't waste your time or money. I built my pool with them 2 years ago. The pool is falling apart (The structure is falling, equipment doesn't work, and the main design was wrong from the beginning) When you contact the warranty department they don't reply. Today I start with my attorney all the legal steps to sue them.I will post later all the photos and invoices. read more

We had a excellent experience with Platinum. Under budget. Construction was complete right on time. Buddy's expertise and thoughtfulness in the pool design was so exemplary. Malik, our construction manager, was easy to work with and responsive. I highly recommend Platinum! read more

Buyer beware. Very dissatisfied. Poor customer service. Poor results. They will build a subpar product then try to charge you additional money. read more

My son is a disabled veteran. After five long years in the hospital, he was discharged and we were finally able to bring him home to a fully handicap accessible home that we had built, our main goal being to make his life as comfortable as possible. When we made the decision to install a pool for his water therapy and for a place for his kids to enjoy, we consulted with multiple pool companies. Platinum Pools stood out from the rest. Danny Colicci patiently walked us through the design process and helped us choose the right pool for our situation, addressing all of our concerns and helping us to feel comfortable in the transaction. The price he gave us blew the competition out of the water (pun intended). The owner, Scott Waldo, personally came to our home to ensure that we were getting the best service and even suggested some very thoughtful modifications to our design (that we are so happy we implemented!). The best part? Our pool is gorgeous. Friends, family and neighbors have all complimented the latest addition to our yard. My son loves his new pool and his kids can't wait to spend the summer swimming! A big thank you to Platinum Pools and all of the contractors that helped make this dream a reality for our family. 10/10 would recommend to others. read more

We have a gorgeous pool, thanks to Platinum. When we've had issues, Shelley and Malik were very responsive and accommodating

The over promise, way under deliver company. We are 7 months in, and our pool is still not finished. Very simple rectangle pool. Mistakes, delays, and excuses and poor management the entire 7 months. I assure you they ran to the bank the day each draw was due but could never give us accurate times for their portion of the contract. Our yard was a virtual dump for 7 months (see photo) they do not clean up the construction as they go along. Now if WE scrub it twice a day, it 'should' look really great. Irregularities in the gunite, poor quality lighting so only half of the pool is illuminated, and still waiting for the fire feature and decking to be completed. I would never recommend this pool company. Buyer beware. read more

Ah! The wonderful process of building a pool. We had read all the nightmares that many people have had with several different pool construction companies. We took our time and interviewed several before choosing Platinum Pools to build our dream oasis in the Heights. And just like everyone says, the honeymoon period is always in the beginning with the salesman and design team. Mark Whyner was an excellent designer and account manager. He stayed with us from first meet to the very end. Also the ladies in the office were very responsive and we're always on the field guys to get things done. In between we of course had some bumps, with the project manager quitting in the middle of construction, and having several delays and equipment issues. However, the overall project and quality was outstanding. The only reason we have not given it five stars is because of the several delays we had and time spent chasing the new project manager to finalize certain pieces of the pool. In the end, the pool is exactly as designed and ordered. Everything working from my smartphone is awesome and extremely convenient. I highly recommend platinum pools as a pool construction contractor, you will have bumps along the way, that is to be expected. We found the best way to steer through these issues was constant communication, even applying pressure when needed. Please see my attached video and pictures. They don't do the pool justice. read more

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I am aware that in a service industry, positive feedback can be more rare than complaints. I want to take a moment to let all know that my experience with Platinum Pools has been an overwhelming positive one. Shaun, David and Belinda all worked their hardest to meet our desires for our pool as well as completing it as quickly as possible. They were overly responsive and kept me informed at all times. Not to say that everything went perfectly, I had several issues with the layout of the pool as well as some issues with the drain lines and overflow lines. However, this is new construction! Issues arise. The issues were handled quickly, efficiently and to my satisfaction. In addition, Shaun referred me to River of Life for my landscaping needs. Kevin was outstanding!!!! Keep referring him to your clients!!! All I can say is: "GREAT JOB ALL!!!!!". Thank you for a beautiful back yard (oasis), read more

We had a wonderful experience with Platinum pools in Houston three years ago. Shaun our sales representative was very patient and worked hard to make sure we got exactly what we wanted, Clint our construction manager was available at all times for questions, changes and kept our project moving. They also worked well with our other contractor simultaneously so we could have our entire project done quickly. Three years later we still love our pool. The warranty and maintenance department have been great for the few issues we have had, they respond quickly and help resolve warranty issues so we aren't out of pocket. read more

I have waited over a year before reviewing this company as I did not want my experience to cloud my judgement of this company. Being a realtor with over 15 years experience in the Houston market and having seen 100s of homes with pools, I took my time before deciding to hire Platinum. Scott Waldo was a delight to work with but underneath him, I often found incompetency in many of the others I dealt with. While appearance wise my pool does look stunning and is highlighted throughout their website in many places, it is the quality of the equipment they use and the misdirected guidance we received at the get go when we were dealing with their sales team. A total project of $260,000, which is a lot of money for anyone to spend, appearances aside, we were surprised with how deficient they were in the eqipument used on the pool. Selling promises but not being able to deliver on them seemed to be the mantra. Since construction fire features have given constant problem, vanishing edge often fails to work, equipment that has had to be repaired multiple times. All in all, just not the best experience for anyone to deal with. Guests have never seen everything functioning on my pool since it was put in. Eventually they pushed me onto Miller Pools to handle the weekly maintenance and service issues {which I was told wouldnt be necessary because of all the energy efficient /cleaning features put in} and no it did not miraculously fix their equipment issues, they simply passed on the buck to another company who now deals with their issues instead. Miller pools I give 5 stars for taking care of another company's mistakes. read more

Buyer beware! I sent this to management and never received a response. Mark, You did a wonderful job on the design but I don't think I can recommend Platinum Pools. We are still waiting for the pergola to be finished and we started this project in January. There's been one mistake or problem after another regarding the pergola. At first, they did not build the pergola according to the plans submitted to the city or the video. Jared was very rude when I told him about the discrepancy which caused me to hire an attorney to get it resolved. After the letter was sent by my attorney, the crew came back to add more wood to make it look like the plans. However, when they built the pergola they only put a 1/2 inch slope to drain over 20 ft which caused water to pond when it rained. The water came gushing through when it was raining because it wasn't built with the appropriate slope ( I sent a video to Wanda). That wasn't the only issue with the pergola. Also, they built the pergola draining towards the pool instead of the backyard. The top of the pergola had to be completely redone to add a greater slope and they changed the drainage from the pool to the backyard. Jared never came to the project while they were building it, so he never gave Justin any guidance. Justin didn't know it couldn't be built to slope/drain towards the pool and called it a "learning experience." For the amount of money we are paying Platinum, I don't want our pergola to be a learning experience for anyone. The crew was very unprofessional that built the pergola. They were chain smoking the entire time and damaged one of my chairs. We are still waiting for the electrical and stucco to be done and we started this in May. There's a huge lack of communication when someone is off the job. When Jared was let go, we weren't notified until we reached out again after 3 weeks of silence and the same thing happened when Mike was in the hospital. Someone in the office should have sent an email notifying us of their absence. Please forward this email to the owner. We are very frustrated at the process and performance of the contractors. We would like a discount for all of the mistakes that were done while building the pergola. It should have been built right the first time. The awards in the showroom do not reflect the service we have received. Regards, Lucie read more

Buyers beware! Disappointing. If you are looking for clear communication about your pool after purchase this would not be the best choice. It started out great and has went downhill week by week. Almost done with the process but would not recommend. Stressful and always something new coming up. Never received clear steps on what to expect next. So the so called quality they promised is a joke. I definitely do not recommend them. Yesterday they showed up unannounced to replaster my pool due to foot prints in the original plaster. They have no communication and I have yet to have anyone even care that it has been such a horrible experience. Buyers beware. read more