I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

This is 2nd pool and David needs to retire. Service, Quality and all around communication and…read moredelivery terrible. Too many issues, but here are a few. 1) Painted decking 2 different colors, 2)When raining, the overflow drain in pool actually is a funnel to send gutter water back into pool, 3) Pool lights not secure and floating around. Overall Terrible.

This team has it together. The communication is fantastic…read moreand that is very important to me. They came highly recommended and I can see why. Very impressed so far - for pool and yard services !

Nothing but great things to say about Regal Pools! They totally built our vision and more…read more Mendez started coming weekly to tend to our pool and he's super nice. Our pools looks fabulous.

Regal Pools was amazing to work with. Super easy, super fast, and the pricing was honestly better…read morethan I expected. They knocked everything out quicker than anyone else I talked to, and the quality came out way better than I imagined. They really went above and beyond -- can't recommend them enough.

We attended a Hot Tub Show by Primo Hot Tubs and although we were just looking and not really…read moreplanning to buy - we were so impressed by the knowledgeable staff and product offerings we ended up buying a very nice hot tub. Vince the Owner gave us a detailed product overview, it's so nice to buy a product from someone who really knows their business. That's why we didn't just buy a tub from Costco. And then you wait while it's being manufactured (the hardest part). Finally the day comes when Kelsea calls and says it's time to have a site inspection visit and to schedule delivery! Yea.... The delivery went off without a hitch. I'm not saying it was and easy job - my husband took out a piece of wrought iron fence and they managed to maneuver it through flawlessly. The 2 installers did a fabulous job, including giving my husband detailed instructions on how to get the hot tub ready for use. We couldn't be happier with our purchase and experience with Primo Hot Tub. It's so pretty, the waterfalls, the led colored lights and backlit jets. Wow. Signed, Happy Customers Kathy & Rick Magers

Lovely lovely store! But spas are really high priced. Salesmen turnover within months. The one we…read moretalked to today was a delivery guy, didn't know warranty info and don't have his pants buttoned...

I needed a filter basket for my Jandy filter pump. The store representative wasn't sure what I…read moreneeded. He called for the owner Bill for his help. He ask me what type of filter pump I had and he picked up the basket I needed and he gave a brief explanation of its operation. I ask what the cost was and he picked up a tag for $39.99. Bill could sense I wasn't going to spend that much. He lectured me on how he had $100 dollars of employees and how I was an online shopper. He then turned and walked away continuing to verbalize his displeasure with my not purchasing a filter basket at that high of a price. Two of his employee's witnessed this interaction with a customer. I will never shop at this pool store again. I will contact Pinch A Penny franchise compliance and file a complaint with them.

WILL NOT HONOR WEBSITE PRICES! Business Ethics--NON-EXISTENT…read moreWent to pick up 3 - 2.5 gals of Chlorine shock liquid. The store would not honor the $9.99 price posted on the store website. They charged me 15% higher. I personally showed the manager the store website price on my phone. And he STILL refused to honor it. I argued with him for 10 minutes. UNBELIEVABLE! Does this manager know the term "Ethical Business Practices" They might have got me for $5 but that ordeal will cost the store $100's of dollars in my future sales. I will never step foot in the store again. Another quick "money grab" encounter, so predominate in the world we live in today! Thankfully it was not a large purchase.

NIC and his crew are top notch! Pool service at it's best. Nic is as honest and thorough as they…read morecome! He isn't trying to get rich, he just has a passion for pools!

Nic and his team are great and always comes on the day he is scheduled we are never left wondering…read moreif they will come or not.