I would not recommend this company to anybody. We had a saltwater pebble tech pool which we had…read moreconverted to an Ozone & UV filter, and we asked them to have the boulders repainted and sealed, and the pebble tech power washed. They are just contractors so they hired other companies to come out here and take care of each of those components. they were too remove the current calcium line first from the rock outline (from my understanding that can bead blasted or another assortment of ways) and then re-stain and seal. But they did not do that they just re-stained it so where the calcium line was before the paint is not sticking. It apparently has a two-year warranty but I have called several times trying to get in touch with somebody and on one occasion I got Letty to answer the phone and she advised me that the company they used for the Boulder stain only speak Spanish so she would call and talk to them for me. But I have not heard back I have been following up for over a year with this issue. There's absolutely no customer service they will not call you back or email you back if there's a problem. So your warranty is basically null & void because you cannot get in contact with anybody. We had them servicing our pool once a week but literally the guy they would send would come out check the chemicals empty the skimmer baskets and occasionally vacuum the bottom of the pool. But he never brushed or kept up with that calcium ring where the waterline is so that ring has just grown out of control again. And I had to remind him when it was time to clean the filters because they had not clean the filters either. So we canceled our weekly service because we just felt $170 was not worth the lack of care for our pool.

Chris has been a pleasure to work with! We initially reached out about a year ago and he has been…read morevery generous with his time as well as authentic every time we've met. He's been flexible with our timing, had a very well thought out pool and construction design (our house is mostly geometrical so we scratched the initial design I brought to him and went with his geometrical design as well as went with his suggestion to have a retaining wall built so that the structural integrity of our pool is not compromised). When you meet Chris you'll notice that he is very knowledgeable about what it takes to build a quality pool. There are many small things that Chris has pointed out that I'm sure any other pool builders would have missed (like pouring the gunite first entrance step one inch lower to compensate for coping, pouring the second step wider so that the overlapping coping doesn't shorten its width and makes it shorter than the other steps etc). We are very happy of our current build (still in the plumbing phase) - I will update this review with pictures of the finished project once it's done! Have already started recommending him to family members who will be building a pool soon and recommend you give Chris a shot too.

Blue Cube Pools is a very trustworthy company. I have used their services for nearly two years…read morenow, and found them very helpful. Particularly, I have worked with the owner, Erik. Erik helped me out and solved many pool issues, including black algae. He is a very nice and helpful person. Very knowledgeable as well. Beyond all, you can trust him. He doesn't oversell or overcharge like some other pool guys I worked with do. I highly recommend Erik !!

We found Blue Cube by requesting information from several vendors on Yelp. They were one of the…read morefirst to respond and their quote was lower than all the rest. That might have been the end of the review but they have proven to be an outstanding provider. Eric (one of the proprietors), is very responsive and overall, just a great guy. Recently, I noticed a small leak in our Rollo injector that was squirting onto the grass. The leak was pure chorine and there was a significant dead patch of grass. I sent Eric a text (I believe it was on a weekend) to which he immediately responded, he came out the very next day which was also on the weekend. He found the leak and sent one of his guys out to fix it. Now that would be amazing in and of itself but there's more. He sent a man out from a landscape company to dig out the contaminated soil and re-sod the area where the dead grass was. This level of customer service blows me away. Blue Cube is the real deal, there was no begging and cajoling to do the right thing. They just did it and it was their idea. As for the price, I am amazed they can be so competitive. They are careful about what they take on because they want to be able to provide the best customer service so they have chosen grow their their business responsibly, while some pool services just take on as many pools as they get calls for, Blue Cube limits the clientele to a number that they can manage. I waited to do this review because I wanted to be sure they were the real deal. We are coming up on one year and I am very pleased. If you need pool service, get your name on their waiting list and say your prayers. If you are lucky, you will be pleasantly surprised.

Pentair parts, water testing, expert advice and some fun toys are among the reasons I go to Texsun…read more They are a little more of a drive but it's worth it if your pool is going haywire. As a first time pool owner I occasionally find my pool isn't behaving according to my understanding of the rules. Maybe that's why I switched my major from Chem E to Mech E in '78? So spoke with the guy at Texsun, followed his instructions; and next test: perfect pool!

2 Stars only because at one point, this was a well run store with helpful employees. I just…read morefinished my last visit to this store. Here is why: For about 3 years I've come here for my pool. Every visit, I buy everything they say I need. Each visit usually comes to $50 to $150 and I never complain or question them. In that time I've also made larger purchases around $1000 for additional equipment like a new Polaris, a new motor for one of my pumps, new housings/fittings/etc. All together is probably safe to say I've spent between $5k and $10k dollars there. So today I replaced the 5th piece that's failed on my Polaris I bought from them. I'm a little annoyed by that b/c it cost $1000 and I feel like being 2 years old, that's just a bit ridiculous. I've also had parts sold to me at a discount because "they were opened by accident" only to find that parts where missing and I was denied a refund... but in general, I was just a little annoyed about the Polaris failures. I went into the store to get my water checked just now. The one manager (female, young, didn't catch her name) was helping some other people and a young guy took my water. I casually mentioned how I've just replaced the 4th or 5th piece on that (I think i said $1400, but it's actually $1000... no matter) Polaris, and how crazy that seems. I didn't say it aggressively. I just sorta mentioned it while the guy was testing my water. Anyway, the girl was not having it. She was sure I only paid $800 (as if that makes it somehow ok) and insisted on trying to argue about it in front of the whole store, even going so far as to stop helping customers and go print my old receipt. Okay, so it ended up being $1000 and not $1400. Still... my point was that it's not a great product if I have to spend $300 over the next 2 years repairing it (and thats just parts. if i paid labor for someone else to do it, who knows how much it would be). As I left, she came storming out of the store and began to berate me and my wife for our unacceptable behavior. I remained totally calm. Her voice shook and her eyes became bloodshot as her blood pressure elevated and she assured me of how she was an excellent manager and she just wasn't having that in her store. I calmly told her that I would have no problem apologizing if I made her feel disrespected, and I even did apologize. I then told her that perhaps a better manager might approach a long time customer with a different tact and the benefit of the doubt before talking down to us like we are children. None the less, she assured me she wasn't going to put up with my behavior (i guess of expecting value out of a product and just idly mentioning it calmly in conversation) before exclaiming "That's just the way it is!" and walking off. I'm now looking for somewhere else. Go here if you want, I wouldn't.

A Pool Experience That Stands the Test of Time…read more Selecting a pool company can be daunting, but choosing Pulliam Pools Houston was one of the best decisions we've made. Their long-standing history--founded in 1918--and their friendly, knowledgeable staff gave us the confidence we needed. Construction on our pool began on July 30, 2019, and just 30 days later, it was fully completed, including the deck. We've been enjoying it ever since! The quality and craftsmanship were outstanding from day one. Even more impressive is their ongoing support. Over the past six years, Pulliam has consistently provided excellent service, whether for rare warranty issues or minor post-warranty repairs. They've always responded quickly and professionally. Everyone we've worked with has been wonderful, but we'd like to give a special shoutout to Robert and Sean--thank you for making the experience smooth and enjoyable. We are so glad we chose Pulliam Pools! The Smith's, Richmond, TX

Pulliam Pools is a top-notch company. I had put off installing a pool for almost 10 years because…read moreof the horror stories I had heard. Pulliam presented me with a design that completely displayed the backyard oasis I had been imagining. From design, to permitting with my HOA, building on an extended patio with a wet bar and vaulted tongue and groove ceiling, the dig, the gunite, plaster, filter, heater/chiller, adding lights and ceiling fans, tile, coping, water features, decking, updating the existing patio, outdoor kitchen, swapping out existing windows in my house with French doors and even last minute changes that just happen when a woman is involved....Ha ha! The communication was impeccable. Even with weather delays they finished earlier than I expected and almost to the day of the quoted lead time. The craftsmanship and quality execution by their crews is fantastic. Robert basically held my hand every step of the way. Shawn, the owner, made it very clear that my satisfaction was paramount. The entire team went above and beyond to make the process as seamless as possible. I am so glad that I selected Pulliam Pools. I would do it all over again with this team.

After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

I usually go to Leslie's for my pool needs. Even though there may be ways to save on your chems and…read morestuff, there's no beating the professional advice and service I get from Leslie's. Ryan at this Mason Rd location is an excellent example of what I mean. Whenever I come into this location I run into this guy. He's helpful, friendly and people enjoy talking to him. I also enjoy Leslie's app and the large warehouse of supplies they have available for Home delivery from the app

I need testing and repairs on my Polaris pool cleaner and they came back with a price as much as a…read morenew one. Then gave me back my cleaner in a bag full of pieces. Plenty of other locations or pool supply stores.

If you have used this Pinch a Penny location - it is not the same ownership…read more The new owners know absolutely nothing about customer service or standing behind repairs. We have had nothing but the run around and frustration dealing with a repair they made that has caused new issues. They will not stand behind the work that was done by the previous owners. They have no idea how to look up your information. Avoid, avoid and avoid again!

My husband and I just moved to a home with a pool and were lost on basically everything pool…read morerelated. After a few frustrating encounters at the other pool chain, we decided to stop by Pinch a Penny. I'm SO glad we did! The owner spent a long time talking about pool upkeep in general, and made us both feel a lot more comfortable about mastering our pool- we left feeling relief knowing we were in good hands. He also told us about "pool school", which was was worth every penny and then some. Nick came by our house and walked us through every little part of our pool pump and pool, taught us best practices, gave us an overview of the chemistry behind pool maintenance, and taught us how to keep our pool well maintained. He made his lesson interesting and entertaining; as newbie pool owners, pool school should be mandatory. Nick's worth his weight in gold!

This place has become my default pool supply store, but is very unreliable. Several times I have…read moregone during hours it is supposed to be open, it is just randomly closed. This is especially problematic on weekends. I will likely have to move to another business that honors the hours they post as being open, as I plan accordingly.

To begin my relationship with this company, I was compelled by a competitor whose pool water test I…read morehad suspected was not accurate. When you compare this business with an owner that is a chemical engineer against the competition which employs teens, the difference is substantial. I was impressed with the professionalism of their efforts to give people the tools at a reasonable price to maintain their pool with expertise to solve problems with effective processes. I am now a believer in liquid chlorine and my pool has never looked better and runs much more economical. Thank you Pinch A Penny!

Back in May I wrote a negative review on Nextdoor about Anthony and Sylvan Pools (A&S), screenshot…read moreattached. Two things came out of it: 1) apparently they monitor social media and have access to Nextdoor (Hi, Mr Owen!), so if you have any greavance to share - Go ahead and post it everywhere! And second, almost the same day almost exactly the same negative review was posted on here Yelp, screenshot attached too. A&S even thought it was written by our daughter (who is 13), so we are definitely not the only ones in absolutely same sad situation with A&S. So we entered into negotiations about settling this matter. Half an year has passed since then. A&S sent us an agreement according to which for $3200 we take down the negative review and waive ALL and ANY claims against A&S "from the beginning of time". We had our lawyers review and amend the document, A&S agreed, we signed from our side, next day the lights in the pool die (three months into operation), we withdraw our consent. All this time I haven't said anything on social media. Now they send us again the OLD version of the agreement claiming it is the one we agreed on. Do you think we are idiots, Mr Owen S? Next time A&S tells you they have only 5* reviews - they have paid off all negative reviews to be taken down, doesn't look like it will be our case. Take your business elsewhere, so many better companies out there!

Please take your business elsewhere, this company is an absolute joke. We bought our pool nine…read moremonths ago, and our yard has been torn up for 5. Let's hope they finish it sometime this year.   They never show up, and have failed nearly EVERY inspection, sometimes twice. Every failure results in weeks of delay. Failed cause 5 minutes of work needs to be? That'll be a two week delay, at least. I've had neighbors buy and finish their pools within the time it took A&S to complete a single phase. Entire houses have been built in our neighborhood the time it's taken them to build PART of a pool. They constantly send out schedules that are basically imaginary. Their project managers show up once a month at most. Their schedulers apparently can't schedule a thing beyond whatever the next step is.  At this point I don't even want a pool. I just want Anthony and Sylvan out of my life. Update: My pool is nearing completion. During the winter storm, they never tried to prepare the equipment. Unknown to me, despite having an empty pool, the equipment was full of water. So now I'm waiting for months on a new heater, and more repairs. Update 2: Its been a 15 months, and my pool has not passed final inspection. My project manager even had the nerve to ask me to change a review/survey so he could get paid more! Very unprofessional!

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.