Scott, the main sales associate was gruff, direct and simply horrible customer service skills. I wouldn't have purchased a product t but I had to based upon my employer's request. Not pleased because of this one single employee. read more

Gave one star, because I couldn't leave none! I tried to order a home stand by generator for our home,and had my worst online buying experience ever. After purchase,NT applied an authorization charge to our card,which is fine. I understand that that is done, and why it's done. After 10 days, a second auth. hold was placed on our card, basically rendering it useless. This is our only card ( by choice),so if we needed that card for an emergency, it was junk. After many many hours on the phone with what seemed like a good portion of NT employees, nobody would help, and nobody would transfer me to a general manager. Out of total frustration, I cancelled order. Whem I did, NT applied a third auth. hold on our card. Now there's almost 13000 dollars worth of holds on a card that doesn't even have that high of a credit limit! I get it. Things happen. But I've never been treated with such an " We dont give a dam" attitude. Customer service agents were polite, but once past them, I just felt like I was bugging them. I will never shop NT again, and certainly don't recommend. Especially for a major purchase. BE CAREFUL!!!!! read more

This is the second time I've TRIED to give this store my business. Both times I've waited 15 plus minutes for someone to help me, both times no has even attempted. Today I waited for the only salesman to get off the phone, while a actual customer (me) was standing in front of him, he was so preoccupied with the phone call I knew my chances of getting help were zero, so I purchased the item I needed at a different store. I should add that it's the middle of the day and the store is not busy at all. I'll take my business elsewhere, this chain is awful. read more

Customer service is terrible. The managers are the worst and clearly don't care if customers ever return to their store. Purchased a snow blower and it didn't even last one year. Repairs take forever and they don't give a time table on when anything will be finished. I'll never shop here again. read more

Large selection of hand tools to choose from. They had most of what I was looking for. My only issue is that there was no customer service. Nobody on the floor. Only 1 person at a register. Ive been in there once more and got help with what I was look for. They seem to have a little of everything including work wear and safety shoes. read more