Was looking for a high horsepower to wage a war against huge pikes of snow. Their 13-15 horsepower…read moremodels really do a great job

They know everything about everything! Plus, they are close by. They fit quite a wide range of…read moreproducts in the store. I have always found what I need for my projects.

Greatest store in the area. Customer service is beyond out…read moreof this world. Staff knowledge beyond belief. Able to figure out what you need even when you use terms such as "Doohickey" and "Thingamabob".

We love L& M Supply! I enjoy just was browsing & seeing what's available. Today I needed a phone…read morecharging wire with Type c on both ends. Yup, they of course they had just what I needed. We also needed some LaCroix water and they had a very good selection. As Arnold said, 'I'll be back!'

I will never step foot in this store again after what I witnessed during a recent visit. While…read morestanding near the customer service desk--a high-traffic area between the main entrance and the registers--I overheard multiple employees openly mocking a customer who was upset. One employee loudly and clearly laughed and said, 'She's probably mad cuz she's black.' I was so disgusted by this blatant racism that I immediately confronted the employees involved. Management needs to take a serious look at who they are hiring and how their staff conducts themselves in front of customers. Disgraceful behavior.

I visited this location on black Friday and all of the employees were diligent in keeping the store…read moretidy and helping customers. The layout was easy to understand and I did not have a long wait to check out 5/5.

We walked into Menards at about 7 PM to buy decking materials. When we picked up all of our decking…read morematerials in the outdoor pick up area, 2 employee stand out is going the extra mile and going above and beyond. Their names are John and Matt. John spent about 1.5 hrs with us and matt assisted as well. They stayed will be on closing time to help us with forklifts, lifting, and loading. Incredible service ! Erin & Endre govrik Sept 19, 2023

This hardware store is such a fun and easy place to shop! Best employee ever! Definitely would…read morerecommend!

1. There is always knowledgeable help on the sales floor, and in the garden dept too!…read more 2. The store is easy to shop, because it isn't cluttered and overloaded.

Went to the store at 9 am on a Sunday. Employee at the customer service desk looked at us, then…read morelooked away. No hello, nothing. Walked through paint, plumbing, flooring and electrical. Saw no employees anywhere. I guess they all take breaks at the same time. Left buying nothing.

They carry Smithy skillets and pans! I'm so excited to be able to purchase these locally and…read moresupport a local business! Also, I was very impressed to see that they had a notice about the tariffs making everything so expensive. I was just really impressed with everyone that helped us today! We will be back!

I am writing to formally escalate a highly frustrating experience regarding my recent saw order…read more Not only did the item arrive as a clearly opened/returned box, but it was also shipped with the incorrect bar and chain combination. Because I had a time-sensitive job scheduled for the weekend, I had to personally purchase the correct chain just to make the tool usable. I initially emailed your support team on Saturday, one hour after delivery. Having received no response by Tuesday, I called your customer service line and waited on hold for nearly an hour. When I finally reached a representative, I offered a highly reasonable resolution: I am willing to keep the open-box item and the incorrect bar, and I will return the unused chain if you will simply send me the correct chain. Instead of resolving this straightforward issue, I was told the matter requires an internal "investigation" and that I must wait another 3 to 5 business days for a response. This is entirely unacceptable customer service. Frontline representatives should be empowered to resolve clear shipping errors immediately rather than hiding behind multi-day escalation processes. As a professional, I cannot afford to do business with a company that delays my operations due to its own fulfillment mistakes. I expected a prompt response and a direct resolution to this issue today. This cannot be resolved immediately, I will take my future business exclusively to competitors like Ace Hardware and Home Depot. Sincerely, A first time buyer here. By far, this is the worst experience I have ever had in my life ordering from a tool store. I will stick with Ace Hardware and Home Depot forever now. The customer service representative seemed like he couldn't do anything other than escalate the issue. What are they even there for? How are you guys even in business treating you're customers like this??

My husband and I have dealt with Menards for decades and most of the time everything has been good…read more I became a widow courtesy of Agent Orange about 10 years ago. Because it cost us our life savings fighting government before they would admit it, I now live in the basement of one of my kids' homes. I needed to replace a small sink in the tiny bathroom in the basement. I'm on a very limited income (the government gives me $1600 a month to live on) I bought a $72 sink at Menards. I paid $100 to get it installed. I noticed it was starting to bubble on the surface and had some other defects which were not immediately detectable when I bought the sink. Menards told me they would exchange it but I told them I would have to pay $100 to uninstall it and then another $100 to reinstall it. The manager offered me $10. So I took it to Menards corporation, asking for even $20 (gift card). they wouldn't do anything. They referred it to the sink manufacturer who told me the same thing. I would have to pay $200 and they would exchange the sink. I asked anyone involved if they could give me any kind of a gift card to help with some of this expense. $200 is a huge deal to me. I never heard back from them. That was months ago and they don't care. I'm nothing to them. If my husband were alive perhaps they would listen to him. It's just been very frustrating. And the buck ultimately stops with Menards since that's where I paid my money.

Best Menards I've ever been to in my life, and I am a Midwest boy who is no stranger to Menards. My…read morefamily bleeds Menards blue. My sister was a dedicated team member, and so I have the utmost respect for those who wear the blue. Josiah Payne is the embodiment of hard work, customer service, and the American dream. Whether you're remodeling your bathroom, starting a garden, finding yourself through the self expression that is only found in interior design, Josiah Payne is your man.

This is the worst Ace that I've been to as a contractor. They have decent product, it's decently…read moreorganized and it's a decent store overall. But you cannot grab any of the product to purchase it. Every single item has a magnetic tag keeping you from grabbing it. So when you're a contractor and you need to grab a ton of different tools and items and fasteners, it's a huge, huge huge bummer to have it all locked behind some dumbass magnet lock. Don't go there.

This place has great people and great vibes. Excellent work on fixing broken windows. Really…read moreappreciate these folks.