Saw came in used and damaged. Had sawdust and scratches all over a brand new saw. Exterior of shipping box has very minor damage so I know they didn't do it. Do not buy from Acme Tools. read more

See all

Ordered a Hudson backpack sprayer despite the reviews of shipping late/canceling orders as they had a very good price. However after several weeks of delay and one backorder notification they cancelled my order. Will not use them in the future. read more

A cautionary tale. In late December I ordered a Milwaukee Packout item from ACME Tool and like most I took advantage of the "free shipping". If your not already aware that free shipping DOES NOT require a signature for delivery. So depending on your area and the level of "porch piracy" and or how dimwitted your delivery driver is (in my case FedEx) you are NOT covered if the package goes missing. This stated I contacted ACME Tool and was simply told to contact my local Police Department. I had already called them as was told that it would be very unlikely to recover my item. I also called FedEx and filed a complaint about how the delivery was handled. Driver left package on my front porch right in front of the door. In the wide open for any and all that pass by to see. FedEx gave me a reference number and told me to contact ACME Tool and instruct them to file a claim, the item would be covered. So I called ACME Tool about a week ago and gave them the required information. Fast forward to today, I called them to check up on the matter and was told they did not and will not contact FedEx. That I need to take up the matter with the local police. So please be aware that if you have trouble with your delivery you'll get little to no assistance from ACME Tool. read more

Acme Tools - Hardware Stores Near Me - Duluth, Minnesota

I honestly do not know why Acme gets a bad rap. I have ordered things in the past that were on back-order, and it took a while because they were not available to anyone, yet. Some things can take a little longer to ship depending on how they are stocked and sales but most things have shipped for me within 24-hours. Recently, I ordered a router table kit (table, top, and fence) at a great price. The table box had come open during shipping and about half the hardware was missing. Everything else was pristine. I was worried I would have to ship back the top and fence, which I had already partially assembled. This would have been a mess! I called support and spoke with an English Speaking American. I was able to easily communicate that everything was fine, but I was missing hardware. The representative said he would keep me posted, contact the manufacturer, and see what they could do. Normally, I do not like being left in the cold and trusting representatives to pull through. Not 3 hours later, I had a follow-up. The representative had contacted the manufacturer and replacements would be shipped the following day, and the replacements did, in fact, ship the following day. It has been about a week, and I received another follow-up from Acme to make sure the replacements arrived and everything was okay. I had received the replacements and finished assembly, last night. This could have gone bad in many ways, but instead, everything ended up perfect with minimal effort on my part. Things can go wrong with manufacturers, suppliers, and shippers, but it comes down to how a company handles these problems. Maybe, I lucked out and called the right rep, but I think Acme is doing something right. read more

Buyer Beware - Acme Tool blatantly lies on their website! I have a dust collector that is down. Figured let's upgrade at the same time. After a lot of research, I selected this machine. Then I shopped on the web. While everyone's price was exactly the same, Acme advertised that this item was in stock and shipped by Acme. It says it would ship the same day and it gave me a delivery date of 9 days from the date of my order. SOLD. A few days have gone by... still waiting to ship. I called Acme and spoke with customer service supervisor Kelly who was very nice... but explained that they do not have these in stock. They never have these in stock. They ship from the manufacturer. It can take them 3-5 days to prepare to ship. No tracking or eta is available until it ships and they provide Acme with an update. I explained my dissatisfaction with this transaction. She explained that "this is how they want us to list this on the website." It's nothing short of false advertising. I explained my frustration and the importance of a short delivery. I asked if she could expedite the shipping. She said that was not possible. I asked if she could get an update from Laguna. She said she would do so when she got a chance... (what does that mean?) and would get back to me when she heard something... She said Laguna is not very responsive and it takes a long time for them to get back to them. I asked if she could adjust the price or adjust the shipping fee. She said that was not possible. I asked her to please follow up and confirm she had the correct contact information for me. She said she would when she could and would get back to me, but no idea when. I am very disappointed in this company and their way of doing business. They did not make a mistake. They purposely advertise themselves as having items in stock that they ship themselves. This is not true. When I expressed my concerns, the support was less than adequate. It's not like I just purchased a set of drill bits for $20. I just spent over $4,000. You would think they would want to help me achieve a positive result. The lackadaisical response certainly didn't make me feel like my business was valued nor was my issue important. Although I've purchased several smaller items from them over the years, this will be my last from Acme. There are several other "Family Owned & Operated" companies working hard to provide quality products, fair pricing, and customer support. Acme is simply not. read more

I ordered an item from Acme instead of Home Depot because they listed it for the same price, but Acme offer free delivery. The item never arrived by the time they said it would so I called and they said it was on back order and I'd have to wait another month. A month goes by and the cancel my order. I call and they said Milwaukee stopped making my item so they couldn't sell it to me. I was very polite both times that I called, but they were completely unapologetic. I will never order from Acme again. read more

Terrible service. Ordered a product off of Amazon from them and the product came damaged. I clicked the wrong button for return and that's been held over my head. Acme wants me to pay for the return which is $250! More than the $189.99 product. Would not be doing business with them again. read more

I tried to buy a $3,600 lathe but the order was canceled because they claimed they couldn't verify me. However they suggested that I use PayPa!!!! This sets off all sorts of alarms!! I suggest you read and learn from some of the other experiences with these guys and on Trust Pilot. I will be taking my business elsewhere. Do not waste your time!! Date of experience: May 23, 2024 read more

Not a reliable company with shipping on or even close to on time regardless of what shipping option is chosen. They also do not respond to emails like a company should. I ordered something I needed in 2.5 weeks and paid for 3 day and after 5 days waiting for shipping confirmation I emailed them asking status because of urgency and mentioned if they can't ship soon I need to get it elsewhere. No response...they just canceled it without notification. Ordered from a competitor and it shipped the same day. I WONT BUY FROM THIS COMPANY AGAIN OR ATTEMPT TO! read more

Do not order from this company they will lie about how fast there shipping is.I order with the 3 day air shipping needing the product quickly and they took over 3 days to make a label and changed my shipping too ground. I tried too cancel the order and they quickly made a label and said that they could not cancel because it's in the "shipping process" read more

The worst store ever, this store be careful when you pay with a gift card from this store, and then for some reason you return the product, you will never receive the refund of the gift card, these are thieves. that's why I love Amazon store read more

We ordered a Kawasaki engine on Sept 9th with the expected delivery date of Sept 12th-Sept 14th. The Engine was delayed at a local Fed Ex Facility for 15 days. Multiple calls were made and a investigation was done with the end result of the package being lost. A Replacement engine was sent out Sept 30th with a delivery date of October 4th. The Engine once again is lost at the same Fed Ex Facility. We called Acme on October 9th, after being placed on hold for a bit Acme states they have issued a refund since the issue has happened twice at that Fed Ex Facility. While I understand Fed ex's ineptitude is not Acmes fault, a better resolution should have been provided. Such as using a different shipping company for this order if Fed Ex is unable to keep track of packages. Basically we spent 32 days waiting on a badly needed engine only to be forcefully refunded. The Customer Support team are respectful and I appreciate their attempted help but this has been truely the worst customer experience I have had in 15 years of owning a business. read more

See all

don't order anything from this shady company. You will get an email that your order has been placed and your account will be charged after that you'll never see the item and the won't respond to emails. read more

Horrible customer service. Ordered over a month ago with no updates. I have to continue to reach out to get information. Now Acme is telling me another 3 to 4 months!! I purchased with a dewalt sale through Acme vs buying local. Now the discount is not available and I have to go buy locally for full price. Complete bait and switch. I don't think Acme had any intentions of actually fulfilling this order. I have purchased many items in the past with no issues. Clearly, they have changed their customer service and are into deception and tricking the customer. read more

After my first and what will be my last experience with Acme Tools, I question how they stay in business. My Dec 1 order still hasn't shipped and according to Acme, "it may ship near the end of December, or early January." Their customer service people are robotic. They respond but only give me this vague time window and tell me they value my business. They clearly don't care about their customers and their concerns. BTW, the one thing they do quickly is take your money. I paid on Dec 1 for an expensive item that I MAY get by mid January. I say MAY because I have read reviews from Acme customers who say their items were never delivered. read more

I ordered an item that said available to order with an estimated delivery no more than two weeks away. Two weeks come, no notice of shipping. Online it doesn't even say preparing order. I inquire what is going on and receive the info that "available to order" doesn't mean it is available for me to order... Instead it means it is available for ACME to order from the manufacturer... This was the most misleading information. they do not do any compensation for this which stinks, and i wish i had known at the time of ordering that I wouldn't get this for at least TWO months. If that was on their site I would've ordered from Rockler instead, of which, at the time this item was in stock. I am now two months since I ordered, no update on when this will ship and I am very tempted to cancel my order and pay the extra at this point to buy from Rockler of which says this item is in stock. This has to be one of the most ridiculous and misleading buying experiences I've ever had and after this I will never buy from here again and I will spread the word to any other in need of tools not to go through ACME either. read more

Great deals, nice employees, and has everything in stock. Found exactly what we are looking for.

I placed an order a few weeks ago and had some issues with my order not being complete. After contacting they did not reply about where is the rest of my order they shipped out the remaining without telling me. after receiving my product I was so excited to open it and use it and see that one of the items had been damaged it happens. but when I reached out to Acme they made m ego through hell and back from pictures and other proofs to prove the item was indeed damaged. so when all was approved I said you know I have a bad feeling about this company and I want to return everything, but when I said that they said sure it would be a fee for every item to return even though all the items are for the same tools. I am so frustrated and took so much of my time I was trying to save a little and tried to buy from them and will never go to a company I don't know anymore and never heard of. honestly, it's sometimes better to pay a little more and have it hassle-free and have the guarantee in case anything does go wrong. just sharing my experience. read more

This is the email I just sent to ACME Tools. I placed an order on November 19th for some Dewalt lithium ion batteries and a "Free" jigsaw tool 20 V X-RAY Max. I paid $200 and received the batteries. NO JIGSAW AS ADVERTISED. I received emails from your company on 11/27/21, 12/4/21, 12/9/21, 1/1/22, 1/16/22 and 1/30/22 stating that I should expect delays. I checked your website on January 16 and you had the jigsaw in stock. Your company replied that this was a promotional jigsaw and you could not use your stock to fulfill my order from your company. That was ridiculous at the time and still is. Don't sell what you don't have! Take care of your customers and don't take their money if you can't provide them with the product. AGAIN, you had this item in stock. It has been TWO months since I have received any email updates from you and FOUR MONTHS SINCE YOU TOOK MY MONEY FOR A PRODUCT YOU SOLD AND DIDN'T DELIVER. I AM FINISHED WAITING. Tomorrow I am contacting the Better Business Bureau and writing as many reviews as I can on the problem I have had with your company. I would prefer to just get the tool. read more

Bait and switch. They changed the product web page and will not honor the original order. I pre-ordered the new EGO electric blower kit, which contains the blower, a 5ah battery, 550W fast charger, and a shoulder strap. The one I received does not include the shoulder strap, and the charger is a slow one. The order confirmation email shows the shoulder strap and fast charger. The delivery email shows the shoulder strap and fast charger too, but the webpage that the emails link to has been changed, and the strap and fast charger are gone, replaced with the slow charger. I contacted customer service and they just told me I received what I was promised. This is BS. The difference is worth less than $50 but this is not right. If they just told me in advance that they made a mistake about the webpage, I would have been fine. Instead, they just changed the product webpage without saying a word and send me the lesser kit, expecting me to swallow it because I wouldn't want to pay the return shipping of the big box. I spend thousands of dollars in the past at acmetools.com and I will not give them my business again. read more

Tried to place an order and was denied, not due to anything on my part. The customer service supervisor said it was their security system and there was nothing they could do about it. Now after reading all the horrible reviews it may have been a blessing!!!!! read more

Extremely disappointed with the company. Put in a big order, including some items I really needed. All was in stock when ordered. Got a shipment of one minor item in a few days. Contacted CS to figure out where the remaining items were and they said they'd ship the next day. a week later, now several items are out of stock, still hasn't shipped. Several unhelpful CS interactions that are boilerplate. will never order tools from them again. zero stars. read more

Beware, I regret using Acme tools. Stick to larger chains like Home Depot or Lowe's. It's not always true, " you get what you pay for" because I paid an extra $20 dollars to receive my order within 3days via FEDX and didn't get it! The order was placed online the evening of the 19th. I just received the order, the 26th. Let's give them the 19th. give them the weekend...count 23,24 25....26th. I count 4days and FEDX runs everyday, Even on weekends, they do they not process & deliver as promised. When I tried to dispute this facts I get nothing but automated responses which is always a horrible business practice. read more

Just another big company that won't honor prices. Uses "Deceptive Pricing" to lead you in and not honor their online price. That goes against DTPA which could lead to a lawsuit. I can't even get an email back from them. This place is a joke. read more

Received the wrong stuff twice this week.....wtf are they doing???? Customer service said they were going to send me the correct item......never did....stay away from them read more

was looking for a milwaukee quick lock hedge trimmer online Acme tool advertised it on sale for $129 and when on their website price in cart comes up 179. contacted customer service and was told sorry they would not honor that sale read more

Acme Tools - Sale price 129 - Hardware Stores Near Me - Duluth, Minnesota

See all

I ordered a band saw which represented as back ordered 3-5 weeks. After ordering it became 9-10 weeks. Appears as if they need balance sheet orders. Canceling the order was met with no response. Item is now updated to unavailable, as most likely always was. A claim thru payment had to be made to retrieve my funds as they made irrational statements of processes. Selective customer neglect is common in our society, what runs their minds for the process or is it random disconnect. read more

They are the worst online retailers. The first purchase was made several months back when I ordered a couple of tools, which their site said was "In Stock" for both tools. I placed the order, then got a receipt that says one of the tools was NOT in stock. So I called to cancelled. Then on Labor day weekend sales, they had a 10% off coupon (comes out to $65 off vs my local hardware store of $25) for an Ego mower I wanted that was "In Stock will ship in 1 business day". Since COVID, I'm more at home now so I cancelled my lawn service and wanted to cut the lawn myself, I placed my order. I got the receipt that says "In Stock. Will ship in 1 business day". Two business days later I still haven't gotten a shipping notification. I called but waited too long. So I emailed them but got no response for a couple of days. Then I went on their site to log into my account and email them there. Two days later a sales rep replied saying they "oversold" their stock and wouldn't be able to ship until 2 months later. REALLY!! IT TOOK YOU ABOUT A WEEK TO LET ME KNOW YOU'RE OUT OF STOCK?!? YOUR SITE LIED!!!! So my lawn can't wait 2 months, I had to make a local purchase. By this time the $25 local coupon had expired. Because they failed to keep their inventory in check, I'm out $25 of savings. I would NEVER attempt to make a purchase through them again. I didn't say "buy" because both purchase attempts didn't go through...so in retrospect it's good that I didn't spend a penny on them. But because of their incompetence they did cause me to lose that $25 coupon...which I doubt they would honor. read more

I ordered a birthday present for my husband that was over $500.---Hard saved for money for me. They sent a ship notice with Fedex tracking. Item never arrived the day specified and I couldn't get info from Fedex despite trying daily. I finally emailed Acme just to let them know that there was no tracking update info. I was told that IF my order did not arrive in 3 days I should "take it up with Paypal"!!! (I used paypal to pay). I was gobsmacked. So, they figured that my not receiving what I ordered and paid for was not their problem??? I just never had any reputable company do this to me before. I knew then that I could not trust them, and I called Paypal immediately and read them the email from Acme. They too thought it was pretty bad. They were great, and said that IF I did not receive my order within 3 more days they would personally file a claim for me, and not to worry. Acme is completely UNPROFESSIONAL, with horrible 'customer service'. I was finally able to get some news from Fedex and SUPPOSEDLY my order is to be delivered today. Despite this, this company could care less, and took my money and then washed their hands of any responsibility for making sure I received what was ordered. I do NOT recommend them and I will never order/buy from them again. read more

Buy from someone else. I placed an order that required a charger to charge the batteries of the tool I ordered. I ordered it at the same time. My box comes I get the tool two batteries but the charger I ordered is MIA. (Was supposed to be in the box). So I contact customer service and they say they have to have their warehouse conduct a count before they can send me the charger I paid for and it will be three more days after they ship it before it gets here. Here's a novel idea. You made an error then ship it overnight So the customer has what they paid for!! read more

I have ordered from acme many times and spent loads of time looking over the selection of tools. Get the flyers all the time loaded with great deals. Dewalt actually recommends using acme tools as a certified dealer of their tools. It's always fast service and shipping. I will continue to purchase tools from acme tools and always recommend using them to everyone who asks me about tools. You can't beat the selection and availability. Keep up the great work everyone. You got a lifetime customer in me. read more

Everything from drill bits to trailers. Sells every major brand of power tools with a great selection. Prices seem on the average to higher end. However, I cannot say if they have any sales or timely deals. If you are looking for a QUALITY tool, this is the place in the Northland. read more

Acme Tools - Hardware Stores Near Me - Duluth, Minnesota

See all

I ordered a MAC5200 compressor on Dec 1 for their sale. I received an email the order was processed, item in stock and available to ship. 4 days later I receive an email the order cancelled due to security reasons. The compressor was a gift for the 6th. I called they said they don't know why it got canceled but the product wouldn't have shipped anyway because it was on backorder for 15 weeks. How are you selling an in stock and available item that's on backorder for weeks? Then they said I would be refunded within 2-3 business days. Wait a minute, my order was canceled, why hasn't it already been refunded? Terrible fraudulent sales practices. read more

Had the worst customer experience of my life here. I ordered a tool that hasn't come for 2 months and may not even come. They also have a dumb system where they charge your card numerous times at $1 to validate it. Bad company. Just don't worry about saving 10 dollars for months of headache. read more

Worst experience ever. The website said they had the tool in stock and it would arrive before my job started . I am lucky I checked my status every day because my order was giving me an error and I decided to call customer support. I wasn't going to get my order for 5 weeks. They never called or emailed me to let me know. I had to call them and they seemed stunned that I was mad and I had to yell cancel my order to get it across to them! I'll never shop there again. read more

I purchased a Ricon bandsaw from them. It said item was in stock on the website. I received items that I ordered afterwards without even being notified of a delivery time for the bandsaw. After a week I called Acme. They said that the item is shipped from the manufacturer, which means it is not in stock. They supposedly contacted the manufacturer while I was on the phone. When the returned I was told that I would be hearing from the supplier/shipper within the next couple of days. Five days later and I still have had no notice of the status of the delivery so I call Acme back. They again call the manufacturer and tell me it will be shipped tomorrow. When I asked what the delay was, I was told the manufacturer had a paperwork problem. I wasn't satisfied with that answer, so I called the manufacturer. They told me that they had never received the order, but promised that it would be shipped the next day. Acme says Rikon is at fault, Rikon says Acme is at fault. How convenient. read more

I ordered an item 2 days ago. The website stated "Not In Stock" and "Expected delivery to be 2 weeks into the future." Not ideal, but I ordered it anyway, being that it's almost Christmas and this item was priced at about $20.00 cheaper here than anywhere else. Also, I ordered it 6 days before Christmas, so I wasn't expecting miracles. However, I was pleasantly surprised to find that ONLY 2 days later, it was on my doorstep! At first, I was confused that they charged a separate fee of $1.00, when they stated on my final receipt $59.00. One dollar or not, you have to tell me you're charging me extra and what for. Honestly, I probably would have been irritated and made it a point to say something about it, had they not come through like a boss and shipped me my purchase in no time. So to sum it up.. not bad at all. Thank you! read more

Very helpful and friendly staff. Store has a lot to choose from for just about any project you have. Even though they didn't have what I was looking for, still highly recommend. read more

Placed online order 11/28/20. I never received email confirmation or order update, their website offered nothing in the way of updates. Tried to contact via email on 12/2, no response. Called customer service line, spent 20 + minutes holding, left call back #, no call back. I finally got through to customer service on 12/3/20 after a 25 minute hold. Was told order shipped on 11/30. Asked for tracking # and was told it would be emailed, email was never received. I then checked website again, Mysteriously, shipping information is now available and surprise! order has not shipped as of 12/3, but a shipping label has been created. Why not communicate and be honest? Why act like you're being inconvenienced for inquiring due to lack of communication. First and last time. read more

Bait and switch tactics for online orders. They send you a nice new customer 10% coupon. However if you place an order and the manufacturer is offering free batteries or a case they take it off the order for using the 10% coupon!!!...what good is it then?? Update: Customer service contacted me and fixed the issue. Some coupons you can stack others you cant. Updating review to 4 stars. read more