Great store! Treated well, and very helpful staff! We come from Cloquet to your store as it is…read moreour favorite!

My husband and I have dealt with Menards for decades and most of the time everything has been good…read more I became a widow courtesy of Agent Orange about 10 years ago. Because it cost us our life savings fighting government before they would admit it, I now live in the basement of one of my kids' homes. I needed to replace a small sink in the tiny bathroom in the basement. I'm on a very limited income (the government gives me $1600 a month to live on) I bought a $72 sink at Menards. I paid $100 to get it installed. I noticed it was starting to bubble on the surface and had some other defects which were not immediately detectable when I bought the sink. Menards told me they would exchange it but I told them I would have to pay $100 to uninstall it and then another $100 to reinstall it. The manager offered me $10. So I took it to Menards corporation, asking for even $20 (gift card). they wouldn't do anything. They referred it to the sink manufacturer who told me the same thing. I would have to pay $200 and they would exchange the sink. I asked anyone involved if they could give me any kind of a gift card to help with some of this expense. $200 is a huge deal to me. I never heard back from them. That was months ago and they don't care. I'm nothing to them. If my husband were alive perhaps they would listen to him. It's just been very frustrating. And the buck ultimately stops with Menards since that's where I paid my money.

Was looking for a high horsepower to wage a war against huge pikes of snow. Their 13-15 horsepower…read moremodels really do a great job

They know everything about everything! Plus, they are close by. They fit quite a wide range of…read moreproducts in the store. I have always found what I need for my projects.

Greatest store in the area. Customer service is beyond out…read moreof this world. Staff knowledge beyond belief. Able to figure out what you need even when you use terms such as "Doohickey" and "Thingamabob".

I visited this location on black Friday and all of the employees were diligent in keeping the store…read moretidy and helping customers. The layout was easy to understand and I did not have a long wait to check out 5/5.

We walked into Menards at about 7 PM to buy decking materials. When we picked up all of our decking…read morematerials in the outdoor pick up area, 2 employee stand out is going the extra mile and going above and beyond. Their names are John and Matt. John spent about 1.5 hrs with us and matt assisted as well. They stayed will be on closing time to help us with forklifts, lifting, and loading. Incredible service ! Erin & Endre govrik Sept 19, 2023

Let The buyer beware!! I was in need of 2 extra keys for…read moredifferent objects. I went to Burggraf's Ace Hardware to have them made. One of the keys they made worked, the other did not. I used the other original key just before leaving home with no problem. The lock opened (as I expected it would). When I returned home I tried the new key and it would NOT open the lock. To my surprise neither would the original! Returning to the store a different employee said the original key looked bent and he tried to straighten it. He informed me he would speak to the store manager and the owner and that perhaps I would have to go to Minnesota Locksmith. I said in order to save a "house call" I would bring the item to the locksmith. The following day, before going to Minnesota Locksmith, I phoned Burggraf's Ace Hardware and was told the manager and owner declined to help me with this matter. I don't hold the young man that made the keys responsible. Mistakes happen. All I know is the key worked when I brought it to the store and now I'm left without the ability to open the lock! Thank goodness for the owner of Minnesota Locksmith. He did everything in his power to help resolve my dilemma - even reaching out to someone else. Thanks to Burggraf's Ace Hardware the lock is inoperable. So, when you need a key made go to a reputable merchant like Minnesota Locksmith. You'll be glad you did! Patty A.

Very friendly, very helpful, and always carrys high-quality items. Very happy with all of my…read morepurchases here.

While on vacation our dog shredded our screen door so we needed to get new screen. We stopped at…read morethis store. It was clean inside and it had what we needed. The sales person was helpful. We aren't from the area so I can't say we'll be back but I was pleased with getting what we needed.

Had to seek out someone to help me with a door order. Jake did not bother to get up from his chair,…read morewas rude and arrogant and clearly did not care whether I spent my money there or not. Walked out and going elsewhere.

We called L&M in Cloquet and they said they allow dogs on a leash. The sign on the door states dogs…read moreon a leash are allowed. We were told in the store we had to leave because our dog wasn't a service dog. When I mentioned we called first and the sign on the door I was then told my dog could stay if she was in a cart. I'm going to stuff my 60+ pound Shepard in a cart ??? We go to a lot of dog friendly stores but have never had one tell me to put my dog in a shopping cart. We left. Not dog friendly-

Always have had a great experience shopping here. Today my battery got shot so I went and asked for…read moremy cars battery and I was given the wrong battery so I went to return the battery at the till and the cashier Raymond was very hostile. i was trying to explain my situation while the manager came up to assist and he made me feel very stupid and started rolling his eyes at me. Very sad to see L&M start to go downhill.

Went to the store at 9 am on a Sunday. Employee at the customer service desk looked at us, then…read morelooked away. No hello, nothing. Walked through paint, plumbing, flooring and electrical. Saw no employees anywhere. I guess they all take breaks at the same time. Left buying nothing.

We recently contacted Home Depot to provide an estimate for kitchen cabinet fronts. We were…read moreredirected to the Home Improvement Store as apparently, Home Deport subs out the work. Made an in-home appointment for a review and estimate. The individual showed up, took a look, did not take pictures or measurements and said he had it all "in his head". He left and we have not heard from him/the company since. No estimate let alone a call or email. That was 4 weeks ago. I've tried contacting Home Depot to provide them with this information as it appears that we are not alone in our criticism. This reflects very poorly for Home Depot but with all of the comments and issues, they apparently do not care. The Home Improvement Co. also advertises for window replacement and all other home repair projects. Their ads are all over the TV - DO NOT USE THIS COMPANY

The brand new Whirlpool washer I purchased was installed by the Prime Appliance team. Within a few…read moremonths it stopped functioning correctly. I had purchased a five year warranty with Prime Appliance that is basically worthless. Their only service provider blamed the install crew for the functionality of the washer and the washer itself for being a "piece of junk". I use it correctly but it makes a grinding noise. The service provider for repairs is unavailable, probably not skilled at equipment failure, and unwilling to repair. He also was unprofessional on the phone.

Home Depot had a much better deal and was more friendly. There was a guy working in the store…read moreyelling in front of my kids.