Johnson Mertz

1.1 mi

I want to give a shout out to Sarah Moore, an employee of Dey distributing. I needed to replace my…read morebbq grill burner and , as usual, purchased the wrong one. Through a phone conversation with Sarah, she helped me through the process of returning the wrong one, and on the same call set me up with the right burner. My Broilmaster is over 20 years old so the part number listed in my owners manual no longer exists. Sarah did the work to locate the right part number and so and I am happily back to grilling here in Houston, Tx. Shortly thereafter I received my refund for the original. I really appreciate you Sarah, and hope Dey does also. Thank you.

From the owner: We specialize in parts and accessories for major appliances, HVAC ( Heating, Venting & Air…read moreConditioining) aand Hearth products. We have over 400,000 skus in our system from more than 400 vendors. We also have a knowledgeable sales team and our purchasing department places orders with the factories every morning before 7:00 a.m. If we don't have the part in our system, we will get it for you

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The Home Depot

1. There is always knowledgeable help on the sales floor, and in the garden dept too!…read more 2. The store is easy to shop, because it isn't cluttered and overloaded.

Went to the store at 9 am on a Sunday. Employee at the customer service desk looked at us, then…read morelooked away. No hello, nothing. Walked through paint, plumbing, flooring and electrical. Saw no employees anywhere. I guess they all take breaks at the same time. Left buying nothing.

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Best Buy

2.5

(28 reviews)

0.7 mi

I have been a loyal customer of this Duluth Best Buy since the day it opened on Burning Tree Road…read morein 1990, purchasing almost all of my technology here for 36 years. This store has a long-standing history of deceptive behavior. A while back, I bought a $1,500 phone here. I explicitly told them I wanted my reward points and did NOT want the extended interest-free plan. The employee clicked the wrong option anyway, cheating me out of all my points. The proof is right in my payment history--I paid the bill in full the second it arrived, proving I didn't want their plan. Yet, the manager refused to fix it and just said 'it's too late now.' Most recently, I fell victim to credit card fraud, causing my automated membership renewal to fail. Corporate explicitly sent me an email promising that if I renewed my membership, all of my existing devices would be fully reinstated. The phone agents took my money, processed the charge, and the second the payment cleared, they completely went back on their word and refused to reinstate my devices. This is a classic, deceptive bait-and-switch. On top of everything else, their public page falsely claims they offer a military discount. I have asked multiple times and been denied every single time. They lied to a lifelong customer and a veteran just to lock in a fee, and they do NOT honor or support our military here. I am disputing the charge with my bank for services not rendered, and I will never set foot in a Best Buy ever again. Take your business to Costco or directly to the manufacturers where loyalty and military service are actually respected.

Do not try getting your iPhone repaired at Geek Squad / Best Buy in Duluth. They don't actually do…read moresame-day repairs and don't honor the appointments you schedule online. They cancelled my appt minutes before my scheduled time. Then they told me they couldn't do a same-day iPhone battery exchange because they need 3-5 hours. They also wouldn't honor their commitment to even having my phone ready the following day by noon if I left it overnight (and 3+ hours before their closing time). I was told "We have 12 computers ahead of you." So making an appt really is pointless. They also couldn't commit to the price listed on their website. I even have the Best Buy Total Plan ($199/year) and they gave me no greater customer service than anyone else. They even had the audacity to offer scheduling me another appt on another day (but couldn't guarantee they could honor the appt when the time came.) What a waste of time and money! I'll go to BatteriesPlus like I have in the past.

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Johnson Appliance Service

1.1

(11 reviews)

0.8 mi

The manager and owner acknowledge their repairman is arrogant and rude. They also have full…read moreknowledge the repairman misdiagnosed my washer, recommending me to purchase a new washer due to $600+ repair. I replaced the common part that caused my issue in 30 minutes for less than $15. No refund of diagnostic charges or apologies. just excuses. The known poor customer service definitely fits this compan.

It's really time for them to close up shop. After giving the repairman $84.95 and told our…read moreLiebherr refrigerator needed a new sensor for the freezer and that would cost $495.00, I never heard back. I called every single day after a couple of weeks and was told they were waiting for tracking on the part. I gave up after 5 weeks, called Liebherr's "after sales service" and was guided thru fixing my freezer, using my cell phone as a camera, amazing! It did not need a sensor. This appliance service is where Johnson Mertz in Duluth sends you. Shame on them!

FJS Distributors

4.7 mi

We purchased a washer/dryer set online from lgwasherdryer.com, which is a web store run by FJS…read moreDistributors. The customer service provided was great. We needed a photo of the dryer plug for our electrician, and the VP of the company emailed the image to us right away. Unfortunately, the dryer was delivered damaged (FedEx's fault), but FJS was willing to work with us and made sure we were compensated for accepting damaged goods and installing the new part ourselves. I would recommend FJS for their excellent customer service. And we love the washer and dryer, too.

Sears Hometown Store

9.0 mi

They had all 3 Craftsman belts in stock for my riding lawnmower. Quick and friendly check-out.read more

HOM Furniture

The customer service was very poor. From the beginning, our salesman kept telling us he had to…read moreleave to get to a class on time. Delivery drivers were professional and nice. Quality and craftsmanship was very poor. Material was poor quality. It was a bad situation.

We were looking for a couch. Within a couple minutes of walking in, Virginia asked us if we had…read moreany questions. She was very personable and easy to talk with. Great customer service Virginia!

Underneath chair, ripped and stapled.

These are pictures of the chair we purchased. This chair retailed between $600-$700. Poor job of upholstery, staples used everywhere.

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Chair and chair leg.

Zenith Bookstore

Seriously one of the cutest bookstores I have ever been to. Outside they painted it to look like…read morebooks on a shelf. Indoors is small but long with lots of books. They might not have as many books as a Barnes and nobles but they have staff that can help you order books you want. The display were very cute and in their selections I found j book I never heard of but definitely will be reading. Actually I started it then stopped because I am reading another book on my kindle and listening to another on my audibles. They also have several small trinkets. I could spend a long time in here . The books aren't going to have that massive sales price but seriously these small bookstores are gems. We would be supporting them because they feel more like a cozy shop than a huge corporation.

The outside does not do this great store justice. Great variety. Lots to see and buy! Highly…read morerecommend!!

Outside

Zenith Bookstore

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Minnesota Surplus & Outfitters

I always have a great experience, in these unique shops, a little higher priced but I always find a…read morelittle something.

Great service and merchandise! Locally owned so be sure to support! I get all my work clothing here…read moreincluding shoes and boots!

Great old building!

Great service!

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Northwest Outlet

Good place to purchase discounted hiking shoes. Even with factoring in the 5.5% sales tax, prices…read moreare better at Northwest Outlet then comparable stores in Duluth without sales tax. The young women working the shoe area were very helpful to my husband who was waffling back and forth over size. We needed a rugged pair for MN hiking; our AZ trail runners were not making the grade. Thank you Northwest outlet for selling a brand name for $55 a pair.

This is one of my favorite outdoor/camping stores. Definitely more camping gear options then Dicks…read moreor Scheels. They are real pros in terms of having good options for all my adventures and they do it within a small footprint with expert service. Also, their end-of-season sales are fantastic. Also, also, they stock a full line of Carhardt and cold weather gear.

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Bookstore At Fitger's

The staff was so helpful--they had a great selection. I am always on the lookout for diverse…read moreauthors, and I was not disappointed. Plus, I'm a sucker for quirky, historic buildings.

One of my favorite bookstores - thoughtfully curated, in a nice space. I always get a few to…read moreseveral books when we come up north, and some of my favorites in the past few years have been from here.

Better pic...but he's nice.

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Middle aged stoner at the register. Seems legit!

Johnson Mertz - appliances - Updated August 2026

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Knowledgeable team that can provides quality armory related services and they present a wide range…read moreof products at good prices. I enjoy browsing their wide product selection and discussing shooting sports, product trends with the team and customers. If they do not have 'it', you can count on them to help you get the right 'tool' for the job. I go out of my way to shop here - good people, good value.

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