1. There is always knowledgeable help on the sales floor, and in the garden dept too!…read more 2. The store is easy to shop, because it isn't cluttered and overloaded.

Went to the store at 9 am on a Sunday. Employee at the customer service desk looked at us, then…read morelooked away. No hello, nothing. Walked through paint, plumbing, flooring and electrical. Saw no employees anywhere. I guess they all take breaks at the same time. Left buying nothing.

I have been a loyal customer of this Duluth Best Buy since the day it opened on Burning Tree Road…read morein 1990, purchasing almost all of my technology here for 36 years. This store has a long-standing history of deceptive behavior. A while back, I bought a $1,500 phone here. I explicitly told them I wanted my reward points and did NOT want the extended interest-free plan. The employee clicked the wrong option anyway, cheating me out of all my points. The proof is right in my payment history--I paid the bill in full the second it arrived, proving I didn't want their plan. Yet, the manager refused to fix it and just said 'it's too late now.' Most recently, I fell victim to credit card fraud, causing my automated membership renewal to fail. Corporate explicitly sent me an email promising that if I renewed my membership, all of my existing devices would be fully reinstated. The phone agents took my money, processed the charge, and the second the payment cleared, they completely went back on their word and refused to reinstate my devices. This is a classic, deceptive bait-and-switch. On top of everything else, their public page falsely claims they offer a military discount. I have asked multiple times and been denied every single time. They lied to a lifelong customer and a veteran just to lock in a fee, and they do NOT honor or support our military here. I am disputing the charge with my bank for services not rendered, and I will never set foot in a Best Buy ever again. Take your business to Costco or directly to the manufacturers where loyalty and military service are actually respected.

Do not try getting your iPhone repaired at Geek Squad / Best Buy in Duluth. They don't actually do…read moresame-day repairs and don't honor the appointments you schedule online. They cancelled my appt minutes before my scheduled time. Then they told me they couldn't do a same-day iPhone battery exchange because they need 3-5 hours. They also wouldn't honor their commitment to even having my phone ready the following day by noon if I left it overnight (and 3+ hours before their closing time). I was told "We have 12 computers ahead of you." So making an appt really is pointless. They also couldn't commit to the price listed on their website. I even have the Best Buy Total Plan ($199/year) and they gave me no greater customer service than anyone else. They even had the audacity to offer scheduling me another appt on another day (but couldn't guarantee they could honor the appt when the time came.) What a waste of time and money! I'll go to BatteriesPlus like I have in the past.

The manager and owner acknowledge their repairman is arrogant and rude. They also have full…read moreknowledge the repairman misdiagnosed my washer, recommending me to purchase a new washer due to $600+ repair. I replaced the common part that caused my issue in 30 minutes for less than $15. No refund of diagnostic charges or apologies. just excuses. The known poor customer service definitely fits this compan.

It's really time for them to close up shop. After giving the repairman $84.95 and told our…read moreLiebherr refrigerator needed a new sensor for the freezer and that would cost $495.00, I never heard back. I called every single day after a couple of weeks and was told they were waiting for tracking on the part. I gave up after 5 weeks, called Liebherr's "after sales service" and was guided thru fixing my freezer, using my cell phone as a camera, amazing! It did not need a sensor. This appliance service is where Johnson Mertz in Duluth sends you. Shame on them!

We purchased a washer/dryer set online from lgwasherdryer.com, which is a web store run by FJS…read moreDistributors. The customer service provided was great. We needed a photo of the dryer plug for our electrician, and the VP of the company emailed the image to us right away. Unfortunately, the dryer was delivered damaged (FedEx's fault), but FJS was willing to work with us and made sure we were compensated for accepting damaged goods and installing the new part ourselves. I would recommend FJS for their excellent customer service. And we love the washer and dryer, too.

They had all 3 Craftsman belts in stock for my riding lawnmower. Quick and friendly check-out.read more