They did everything they said they would. Washer, Dryer, & upright Freezer all work fine. Minor…read moretroubles with installation, otherwise would give five stars.

Was sent to Johnson Repair Service in Superior to repair our Liebherr refrigerator, purchased at…read moreJohnson-Mertz. Superior repair service has been a nightmare! Paid for the service call, told part would be ordered. That was 6 weeks ago. I have called numerous times, even stopped at Johnson Mertz and asked for help. Was told they would try and call me back. No help, no call back. I will not consider another appliance purchase from Johnson-Mertz without any 'after sale' service. We buy high end appliances and will look to Minneapolis for our next purchase. Too bad, so sad.

Went to the store at 9 am on a Sunday. Employee at the customer service desk looked at us, then…read morelooked away. No hello, nothing. Walked through paint, plumbing, flooring and electrical. Saw no employees anywhere. I guess they all take breaks at the same time. Left buying nothing.

We recently contacted Home Depot to provide an estimate for kitchen cabinet fronts. We were…read moreredirected to the Home Improvement Store as apparently, Home Deport subs out the work. Made an in-home appointment for a review and estimate. The individual showed up, took a look, did not take pictures or measurements and said he had it all "in his head". He left and we have not heard from him/the company since. No estimate let alone a call or email. That was 4 weeks ago. I've tried contacting Home Depot to provide them with this information as it appears that we are not alone in our criticism. This reflects very poorly for Home Depot but with all of the comments and issues, they apparently do not care. The Home Improvement Co. also advertises for window replacement and all other home repair projects. Their ads are all over the TV - DO NOT USE THIS COMPANY

Great service in selecting our tv and the additional components. Quick, knowledgeable and friendly…read moreservice.

Hire people in the cell phone area that are trained in cell phones. They entered information wrong…read moreand my cell phone was not hooked up completely. I had to go to Verizon and have them enter transfer pins correctly and enter zip codes correctly. It was about a 6 hour process and it's still not completed. Don't buy a phone at Best Buy!

The manager and owner acknowledge their repairman is arrogant and rude. They also have full…read moreknowledge the repairman misdiagnosed my washer, recommending me to purchase a new washer due to $600+ repair. I replaced the common part that caused my issue in 30 minutes for less than $15. No refund of diagnostic charges or apologies. just excuses. The known poor customer service definitely fits this compan.

It's really time for them to close up shop. After giving the repairman $84.95 and told our…read moreLiebherr refrigerator needed a new sensor for the freezer and that would cost $495.00, I never heard back. I called every single day after a couple of weeks and was told they were waiting for tracking on the part. I gave up after 5 weeks, called Liebherr's "after sales service" and was guided thru fixing my freezer, using my cell phone as a camera, amazing! It did not need a sensor. This appliance service is where Johnson Mertz in Duluth sends you. Shame on them!

We purchased a washer/dryer set online from lgwasherdryer.com, which is a web store run by FJS…read moreDistributors. The customer service provided was great. We needed a photo of the dryer plug for our electrician, and the VP of the company emailed the image to us right away. Unfortunately, the dryer was delivered damaged (FedEx's fault), but FJS was willing to work with us and made sure we were compensated for accepting damaged goods and installing the new part ourselves. I would recommend FJS for their excellent customer service. And we love the washer and dryer, too.

They had all 3 Craftsman belts in stock for my riding lawnmower. Quick and friendly check-out.read more

The customer service was very poor. From the beginning, our salesman kept telling us he had to…read moreleave to get to a class on time. Delivery drivers were professional and nice. Quality and craftsmanship was very poor. Material was poor quality. It was a bad situation.

We were looking for a couch. Within a couple minutes of walking in, Virginia asked us if we had…read moreany questions. She was very personable and easy to talk with. Great customer service Virginia!