Tom at Better Service is very good at what he does and has competitive pricing. He is punctual and…read moreprompt. Couldn't ask for a better service man.

Tom was Prompt, Competent and Friendly We called at 9:00 AM…read more Prompt callback. Arrived here in Lake County within 2 hours. Purged, recharged and finally injected a sealer in the freezer which is back maintaining the desired -4º temperature. The price was competitive.

I want to give a shout out to Sarah Moore, an employee of Dey distributing. I needed to replace my…read morebbq grill burner and , as usual, purchased the wrong one. Through a phone conversation with Sarah, she helped me through the process of returning the wrong one, and on the same call set me up with the right burner. My Broilmaster is over 20 years old so the part number listed in my owners manual no longer exists. Sarah did the work to locate the right part number and so and I am happily back to grilling here in Houston, Tx. Shortly thereafter I received my refund for the original. I really appreciate you Sarah, and hope Dey does also. Thank you.

From the owner: We specialize in parts and accessories for major appliances, HVAC ( Heating, Venting & Air…read moreConditioining) aand Hearth products. We have over 400,000 skus in our system from more than 400 vendors. We also have a knowledgeable sales team and our purchasing department places orders with the factories every morning before 7:00 a.m. If we don't have the part in our system, we will get it for you

A honest review, the crabby repair man walked into our home, told my husband to put on a mask,…read morespent 10 seconds diagnosing our dryer, told my husband to buy a new washer & charged us $90. He spent more time writing down the credit card number than providing any customer service, any help. I'm guessing that is how they make their money these days, without young employees & parts back ordered. He wasn't wrong, we did need a new washer. I have used Johnson's Appliance Service in the past, but I will never use their service again.

I called 4 months ago and they still have not returned to fix it or called. Now they won't answer…read morethe phone. This was under warranty so I feel like they are scamming companies. Taking the money and doing 0 work. I reported the o the better business bureau.

We purchased a washer/dryer set online from lgwasherdryer.com, which is a web store run by FJS…read moreDistributors. The customer service provided was great. We needed a photo of the dryer plug for our electrician, and the VP of the company emailed the image to us right away. Unfortunately, the dryer was delivered damaged (FedEx's fault), but FJS was willing to work with us and made sure we were compensated for accepting damaged goods and installing the new part ourselves. I would recommend FJS for their excellent customer service. And we love the washer and dryer, too.

They did everything they said they would. Washer, Dryer, & upright Freezer all work fine. Minor…read moretroubles with installation, otherwise would give five stars.

I rarely write negative reviews, but I feel the need to warn future buyers…read more My father purchased a full kitchen package from Johnson Mertz in October 2021 and also purchased the extended warranty. We relied on the salesperson's expertise to recommend a reliable appliance package. Unfortunately, three of the four GE appliances have required warranty service. The warranty ended up being of little value because Johnson Mertz does not perform repairs and instead refers customers to a third-party warranty company. That company was unable to find anyone willing to repair the appliances (yet I was able to find several local repair people myself) so they declared them unrepairable and offered only partial gift cards toward replacements. To make matters worse, GE will not deliver replacement appliances to northern Minnesota, meaning we would have to travel to Minneapolis to pick them up ourselves. I've now been without a refrigerator for 45 days, lost hundreds of dollars in spoiled food, and spent countless hours trying to resolve this. I am awaiting help from JM but have lost confidence they care. A shame, as my father purchased from them believing we'd be in good hands. Appliances can fail. What matters is how a retailer stands behind its customers when they do. Based on my experience, I cannot recommend Johnson Mertz. If I were purchasing appliances today, I would choose Best Buy or Daughtery Appliance instead.

Could swear we were told we only needed an installer for our stove because it's gas. If we took…read moredown the microwave and took out the dishwasher they'd hook them up. They dropped off our new suite of appliances and nope, they don't do that.... Oh boy.

Unacceptable customer support. I called for service on my oven and received an appointment for…read moreeight days later and was told to call that morning for an appointment time. I called the morning of the appointment and was told they had to reschedule and offered a date another eight days later. They offered no other options. I'm going to find another company that will actually provide customer service.

winter hours are 7:30 am open not 7:00 am I don't know why yelp hasn't updated that yet. Greta…read morecompany and always has what I'm looking for!

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson Waterworks delivers quality products and innovative solutions across the water, sanitary sewer and stormwater management industries. As one of the nation's largest waterworks supply companies, Ferguson puts your needs first. Everyday, public and private water sewer authorities, utility contractors, public works/line contractors and heavy highway contractors count on Ferguson because of our world-class service. Visit your local Ferguson Waterworks in Superior, WI.

Do NOT use Daugherty Appliance. They do not honor warranty work. Technician told me the ice maker…read morethey installed was under warranty. He ordered new ice maker and installed. Because he installed the new ice maker after warranty expired they would not honor the warranty. Will never use them again!!!!!!!!!! Bill R

Dish washer repair. Found the problem quickly. (loose door switch wire) Showed up on time. Was…read morecourteous and professional. Came back to adjust the spinner. (after a leak) resolved the problem. Thanks Justin