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    Frost River

    3.5 (26 reviews)
    Closed 10:00 am - 6:00 pm

    Frost River Photos

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    Jim B.

    We had just had ice cream next door and decided to pop by Frost River as there was an open doorway between the two places. I didn't find what I was looking for but the staffer their did aid me as best he could. He was also quite knowledgeable about the store, their products and more. Had they had what I needed, I would have happily bought there. Most everything they sell is not only made in Duluth it's made in-the-store. Great super-local place to shop.

    April P.

    Has a large selection of well made bags and rucksacks made with treated canvas and leather. Also carries some shirts, hats and hoodies. Nice little shop with friendly people. Great place to check out.

    Packing for a weekend trip.
    Scott P.

    These guys make some great stuff. I have ordered a couple bags and other odds & ends and everything has been top notch. The canvas and leather bags are hand made and absolutely amazing. On the three trips I have taken with my new duffle, I have had positive comments with several comments on one trip and people asking where they could get one. I travel often and no one has ever said anything about my bags before... Unlike Jason B, my customer service experience has been great with everything being packed nicely in the box (wrapped in brown paper with a Frost River sticker, like at the butchers) and all three orders have been shipped the day ordered. Also, my single return was non eventful. Highly recommended!

    This is how your bag gets shipped by the folks over at Frost River.

    Frost River has some handsome bags, but their customer service was an abomination. Trying to return a bag for an exchange led to "Mark" firing off several snarky emails to me. I find that the sign of a poor organization, and for that reason they've lost my business. I suggest that you take caution with this company.

    How my bag arrived

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    1 month ago

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    12 years ago

    not impressed with shipping method arrived in a plastic bag, quality so-so, not as good as duluth pack

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    11 years ago

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    Review Highlights - Frost River

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    Coach

    Coach

    (2 reviews)

    The staff here are second to none. As soon as I walked in I was greeted by a warm welcome. Before I…read morehad a plan the staff made me feel like I should buy something just by being friendly. I found unique items and also cutting-edge items that I would find in New York City. Unbelievable visit for sure. I don't believe you'll have a disappointing visit. The location is placed in a great spot in a quality mall. The hiring manager needs a raise along with staff they've hired. Quality across the board if you haven't understood my earlier sentiments. The location is fairly new, but I have a feeling it will be a regional leader in no time.

    I want to start off by saying that there is nothing wrong with the product I purchased, the wallet…read moreis of excellent quality; it is the customer service that I'm extremely dissatisfied with. When I first walked into the store I was greeted very cheerfully by the manager, a good first impression. I told her I was looking for a new wallet, and told her exactly what I was looking for as I already found the one I wanted online. The look on her face suggested she was surprised I was able to afford a Coach wallet. She showed me the one I had picked out, and I was ready to make the purchase; however, she wanted to try to sell me something more expensive that I didn't want. She was pretty pushy in trying to get me to buy the more expensive one, I refused. I told her the one I picked out online was more than suitable for me, so she sent another employee to the back to grab it for me. After she had finished checking me out, I still didn't have my wallet. I was waiting around for probably 5-10 minutes for the other employee to grab the wallet from the back. While I was waiting she proceeded to help other customers, no big deal. She seemed to be much more conversational with them, and friendlier because they seemed to fit the "Coach profile" more than I did. When I finally got my wallet I said thank you to the woman who packed it up for me, and proceeded to leave the store. It wasn't until I was right at the door that I was told to have a nice day, this seemed like an afterthought on their part to me. I put the contents of my old wallet in the Coach wallet as soon as I got to my car. After using the wallet for about a day I realized I didn't really like the style. I figured no big deal, I'll just return it when I have time. I waited until the very end of the 30 day return window to make the return, this shouldn't be a big deal. I walked into the store and was once again greeted by the manager. I told her I would like to return the wallet and the first thing she said was that they were unable to return the item because it was used. I had used it for less than a day, I told her this but she still refused to make the return, and directed me towards the sale wallets to try to "accommodate" me. It shouldn't matter if I used it for less than a day, or the whole 30 days. The point of a return or exchange is to ensure the customer is satisfied with the product they purchased. After experimenting with it for a day I decided I was dissatisfied, and didn't think it was a big deal to return it. Apparently Coach doesn't want their customers to be satisfied with the products they purchased, and aren't willing to accommodate them if they purchased something they didn't like. I would NOT recommend buying a product from Coach unless you are 100% sure you will be satisfied with it, or until they change their return policy to something more reasonable. In summary, 1) the product is of excellent quality, just not exactly what I was looking for. 2) The manager I dealt with came across as rude, and snippy to me even though I was very polite to her. 3) Coach's return policy is ridiculous and prevents customers from being satisfied if they made a purchase they didn't like. This is definitely a purchase I regret. Coach's return policy in my words: You touched it? Sorry, we can't take it back.

    Frost River - outdoorgear - Updated May 2026

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