Great response and quick service! Got couch cushioned refilled and the back part repaired due to be…read morechewed up by a puppy. The back ends of both cushions look great and I love that I have my couch "back". So much better and cheaper than buying a new couch. Great service!

What a great store. The staff was great this has the most amazing products. The team was super…read morenice and even gave my dog a treat. They take great pride in the items the male family tradition and long lasting products

Great outdoorsy store in the main shopping/store area of downtown Duluth. Lots of high quality…read morebrand items for the outdoorsy person in you. Shoes, camping, outdoor, etc...they have everything! Check it out.

I initially had a frustrating experience related to a missing waist belt and lack of clarity on the…read moreproduct listing. I want to update that after working directly with the team at Frost River. They followed through and made it right. The waist belt arrived as promised, and it's exactly what I expected. I also received clear clarification that the belt is intended more for stability than true load-bearing, which helped set appropriate expectations for how this pack is designed to perform. More importantly, I want to acknowledge how this was handled. Richard and the team took the feedback seriously, made meaningful updates to their product page to prevent future confusion, and went above and beyond with thoughtful extras and a handwritten note. That level of accountability goes a long way. The pack itself is outstanding--top-tier craftsmanship, materials, and build quality. In the end, they stood behind both their product and their customer, and I'm glad to be keeping it.

This is a pretty cool store, really gives you the rustic outdoorsy feels as you walk in and look…read morearound. Quality made products that also have some serious appeal to them as well, very nice looking and feeling. An easy store to get lost in, not lost as in cannot find your way but lost in the enjoyment of browsing and shopping. Some items are a tad on the speedy side BUT, you get what you pay for here.

Back Alley is one of the best local coffee finds. They use beans from Underwood Coffee, a local…read moreroaster, and the quality really shows in every drink. The cortado was one of the best I've had in a long time, and their house-made syrups are all super flavorful and unique. The space is fantastic, comfy seating, a great patio setup, and surf store with local products for sale. It's the kind of place you can hang out for hours. Jared is incredibly friendly and knowledgeable, which makes every visit even better. A true neighborhood gem. Parking is literally in the back alley and there are lots of spots.

Excellent coffee and chai with a smooth, robust flavor. The cozy atmosphere makes it an ideal…read moreplace to connect with others or get some work done!

The staff here are second to none. As soon as I walked in I was greeted by a warm welcome. Before I…read morehad a plan the staff made me feel like I should buy something just by being friendly. I found unique items and also cutting-edge items that I would find in New York City. Unbelievable visit for sure. I don't believe you'll have a disappointing visit. The location is placed in a great spot in a quality mall. The hiring manager needs a raise along with staff they've hired. Quality across the board if you haven't understood my earlier sentiments. The location is fairly new, but I have a feeling it will be a regional leader in no time.

I want to start off by saying that there is nothing wrong with the product I purchased, the wallet…read moreis of excellent quality; it is the customer service that I'm extremely dissatisfied with. When I first walked into the store I was greeted very cheerfully by the manager, a good first impression. I told her I was looking for a new wallet, and told her exactly what I was looking for as I already found the one I wanted online. The look on her face suggested she was surprised I was able to afford a Coach wallet. She showed me the one I had picked out, and I was ready to make the purchase; however, she wanted to try to sell me something more expensive that I didn't want. She was pretty pushy in trying to get me to buy the more expensive one, I refused. I told her the one I picked out online was more than suitable for me, so she sent another employee to the back to grab it for me. After she had finished checking me out, I still didn't have my wallet. I was waiting around for probably 5-10 minutes for the other employee to grab the wallet from the back. While I was waiting she proceeded to help other customers, no big deal. She seemed to be much more conversational with them, and friendlier because they seemed to fit the "Coach profile" more than I did. When I finally got my wallet I said thank you to the woman who packed it up for me, and proceeded to leave the store. It wasn't until I was right at the door that I was told to have a nice day, this seemed like an afterthought on their part to me. I put the contents of my old wallet in the Coach wallet as soon as I got to my car. After using the wallet for about a day I realized I didn't really like the style. I figured no big deal, I'll just return it when I have time. I waited until the very end of the 30 day return window to make the return, this shouldn't be a big deal. I walked into the store and was once again greeted by the manager. I told her I would like to return the wallet and the first thing she said was that they were unable to return the item because it was used. I had used it for less than a day, I told her this but she still refused to make the return, and directed me towards the sale wallets to try to "accommodate" me. It shouldn't matter if I used it for less than a day, or the whole 30 days. The point of a return or exchange is to ensure the customer is satisfied with the product they purchased. After experimenting with it for a day I decided I was dissatisfied, and didn't think it was a big deal to return it. Apparently Coach doesn't want their customers to be satisfied with the products they purchased, and aren't willing to accommodate them if they purchased something they didn't like. I would NOT recommend buying a product from Coach unless you are 100% sure you will be satisfied with it, or until they change their return policy to something more reasonable. In summary, 1) the product is of excellent quality, just not exactly what I was looking for. 2) The manager I dealt with came across as rude, and snippy to me even though I was very polite to her. 3) Coach's return policy is ridiculous and prevents customers from being satisfied if they made a purchase they didn't like. This is definitely a purchase I regret. Coach's return policy in my words: You touched it? Sorry, we can't take it back.

This TJ Maxx is a lot of what you would expect visiting any TJ Maxx, some fantastic deals on brand…read morename merchandise and clothes with some chaotic and sometimes disheveled store setup. The staff does seem to be on top of keeping the displays and merchandise looking as tidy as possible, but it can be difficult when some customers will really dig for their deals! Like any TJ Maxx, this place can be hit or miss when it comes to the selection and the inventory, but when it hits, you can come away with some great stuff at great prices! It's worth a look! Cheers!

Two cashiers working with a line that wrapped around the store. At least two other workers were…read morewandering around the store. No one else came to help check customers out. I put my items back and left after ten minutes in a line that had moved ten feet.

i am really hard on shoes. i had bought hoka tennis shoes and developed an issue with some of the…read moretread becoming unglued and flapping, so when i saw they did shoe repair, i asked if they could fix it and they did! fantastic job. later the problem reappeared, and they fixed it for free. these were expensive shoes, so i was relieved to have the use of them again. super guys! always friendly and they spoil me. i use a walker and live in the country, with our property being very sandy, and they always help me with the door. really appreciate these guys.

They're great to work with will help you in any way they can. I was unable to get boots I needed…read morefor work in my town. I called them , despite being states away they shipped boots to me no questions asked.

I purchased an STS Rifleman leather jacket on line from Beyond The Barn…read more Prior to my purchase, I called to find out if this medium size was truly medium. The staff was very helpful, explaining that this jacket was a "conceal/carry" and would not be a tight fit for a medium. Upon receiving the jacket, I was impressed with the care taken in the packaging. Loosely folded with ample padding in a very sturdy box, the jacket showed no signs of creasing or wrinkles. Very well done. At Beyond The Barn, the only thing better than the quality of the merchandise is the quality of their people.

From the owner: Beyond the Barn is a fun, friendly, and family-owned western wear and tack store that carries…read moreboots, cowboy hats, apparel, and more from brands you love like Ariat, Stetson, and Wrangler. We also carry products for your horse and offer services like leather repair and custom embroidery.

A bit overpriced but good selection and quality of clothing. Staff was very nice. The place seemed…read moreto have a good following. A number of people in the store were obviously returning customers. Only two dressing rooms so the wait to try on clothes was a bit long.

I have been in several times and it has different fabulous items each time. I thought the items…read morewere priced appropriately and found a ton of cute things each time. I brought my VERY choosy daughters with and they also found cute and fun items of clothing, shoes and jewelry for a special trip to Italy. The owner of this shop is awesome and gives honest opinions which were VERY helpful. Stephanie J.