very friendly staff - good communication and everything was explained to me - all my questions were…read moreanswered - reasonable pricing - clean facility - appointment time was pretty close - I will take my car back to them - very satisfied

This place should be avoided! we brought our truck in for a set of new tires and a tire balance…read more within a month my wife used our truck to haul horses on a camping trip. The result was a complete failure of one of the tires from over tightening of the lug nuts which caused the lug bolts to sheer off while she was driving which almost caused her to wreck with a trailer in tow. she was stuck on the side of the freeway in Chicago for five hours waiting for a tow truck. After spending nearly $3,000 dollars on repairs and tow bill I called the owner of complete auto in Moose Lake MN to see if he would be willing to reimburse us, which he said he would. Since then he has never returned a single phone call or accepted one from me. Complete Auto still has not reimbursed us for the error that was made that could have injured my wife and child. Hopefully this will help a person avoid a similar situation we are dealing with.

My car had engine issues and was chugging and losing power. I called around to lots of different…read moreplaces and everyone was two weeks out. Called this place and they said that if I could limp my car there right now they could squeeze me in, and take a look at my car. They looked at it, and were able to get it repaired and ready for pick up the next day in time for me to go to work. They also gave me an accurate quote so I wasn't surprised with the bill. All in all, I highly recommend if you have car troubles.

Bought one car there, all good. Heard recently they want $500 to look for a vehicle. I always…read morethought it was how a sales person earned their commission? Has good service come to that?

Came to APEX with a transmission problem and they did all the leg work. Ashley kept me informed of…read morewhat was going on and if there was any concerns let me know right away. I feel they are committed to their workmanship as they ordered a transmission for my Cadillac and it was not working to their specification so ordered another. It took a little longer but it was worth the wait. As they could of just thrown it in and said "see yah". While they were working on it found something else that needed to be looked into and replaced. I appreciate an automotive shop that is committed to their service and is honest and professional.

very honest and truly great service!! I was 100 miles from…read morehome and it was end of day. Mike and Jenny took such great care of the issue and got me on my way. Mike was patient, informative, and eager to do the right thing. I will always use Apex!

This place was amazing! I showed up at 12, got a new battery, my brakes fixed, and a new spark plug…read morewithin 2 hours. They did this all for a great price and was well worth it!The staff was super friendly and the mechanic explained everything to me and was super helpful! I would recommend this place to everyone! Thank you guys!

Of all the places I've had auto repair done, Kenwood Muffler & Brake is by far the best. The…read moreservice, professionally, and prices are top notch, and best of all, it is that way every time I go there. Recently my breaks were grinding so I stopped on 4th st because it was close. I was told one thing that evening, and something totally different the next morning. I left there and drove up the hill to Kenwood Muffler & Brake. They quoted me at $100 less, and 2 hours later when I paid the bill, it was less than the original quote! Save yourself the BS, and go here first.

I went to this shop because it was closest to me and because a friend of mine is friend's with the…read moreowners brother, I knew nothing of the business or their practices. My car is currently still in their shop, it's been there for two weeks. I figured this was reasonable because my car had quite a few unexpected issues, most recently involving a steering column replacement (the final issue I have been waiting on them to fix). I have been very understanding about the timeframe it's taking them to finish my car because they were nice enough to search for a used steering column for my car, and the shipping is of course hard to guarantee by a certain day. However, the steering column arrived yesterday. I wouldn't have known this if I didn't call them and ask for an update because they rarely have reached out to me about updates with my car (is this normal for all shops? I'm not experienced enough to know, I have only received one call from them from the first diagnosis a day after I dropped my car off. Everything else has been me reaching out to them, which they never seem happy about-- in fact I have been told NOT to call because they will call me. I waited a week throughout this process without hearing anything before I started ignoring that advice). I just got off the phone with Brad. I asked for an update on my car, knowing the used steering column might not work as they said they wouldn't be able to tell until they went in and installed it. On the phone call I just had with Brad he told me they didn't have time to work on my car today because they "were still working on yesterday's cars." This is immensely frustrating to me as a full time student that lives off campus and also needs to work. I do not understand why cars that came in yesterday have priority over my car that's been there for two weeks. I almost said exactly this to Brad over the phone but knew I wouldn't be able to manage a polite tone and instead just said thanks and hung up. I never leave reviews anywhere but the lack of priority for my car that I am spending thousands of dollars for them to fix doesn't make sense to me and is really making my day to day life difficult. I am lucky to have so many people willing to give me rides but some days I have had no way to get where I need to go. The most recent update was my breaking point with this place, likely will not be returning. UPDATE: I brought the rating up because I finally got my car back (on wednesday 2/5, initially brought in 1/20) and they were really nice!! Only charged for one alignment when two had to be done. Mentioned the long wait too. I hope they're able to implement a better priority system for cars that require more than the initial fix they come in for, that would have changed my review. Other than the communication difficulties I am happy with the work done on my car and please to have had a used steering column offered to me that was a LOT cheaper than a new part. I wish no harm to this business or the owners, I simply didn't have a stellar waiting/communication experience-- on the other hand I doubt they enjoyed doing so much unexpected work on my little kia soul lol. Might find myself here in the future in an emergency since it's closest to my current home in Rice Lake.

Had Brad's Auto Clinic do some work for me on a vehicle in the Spring of 2023, there was a small…read moreissue (at least small in my mind), but we got past it or so I thought. Even to the point of my giving Brad the benefit of the doubt and giving them another chance to work on a second vehicle of mine several months later. I set a time to stop in with my second vehicle on June 28, 2023. After arriving I told one of the technicians that the work that he had done several months earlier was working very well and that I appreciated it. That same technician was going to do some research on what I needed to have done now and get back to me wiith an idea of price and further details. I was all set to leave and Brad (the owner) came out and stated very loudly and abruptly that he wanted to "step into this conversation" as he put it. He then started to verbally accuse me of things that were incorrect. I repeatedly attempted to put the issue to rest and asked him if we could just move forward but he did not want to do so. Brad wanting to belabor the issue told me in the end that he does not want to do any more work for me and he sent me on my way. keeping in mind that I personally felt Brad was in the wrong three months earlier but willing to give him a second chance, I left feeling very poorly treated as a customer. Extremely unprofessional at best. I would not recommend Brad's Auto Clinic for fear that someone else may experience Brad on a bad day.

Best customer service I have experienced in auto repair in years. Brought my elderly mom's car in…read moreafter a dealership insisted it needed new brakes. Tom (the owner) not only took the time to do a thorough inspection but turned down our money when he discovered the brakes were still "like new". Honesty when we were fully prepared to give him money is so rare these days. I will go out of my way to have Tom work on my car in the future.

Even though I'm a mechanic by trade, even I know when a problem is to much for me to handle. I…read moreneeded transmission work done and I couldn't do it myself. Though they're a tad on the pricey side, they're knowledge and skill is well worth it. I was taught that there's to much legit work out there to rip people off and these guys take that idea to heart. When it comes down to brass tacks, these are the guys I trust, and I refuse to go elsewhere for any transmission work.

I have been taking my vehicles here for several years. They are so honest, knowledgeable,…read morereasonably priced, easy to work with and trustworthy. As a woman, I have never felt intimidated or taken advantage of. I won't use anyone else.

Had family visiting from out of town and were scheduled to drive a long distance the following day…read morewhen the water pump went out on their Prius. They made the time to fix the vehicle in the same day. We had called many places in the area and the time lines were not doable.

These guys are great. Replaced the muffler on my 2019 Hyundai Santa Fe and charged me a fraction…read moreof what the dealership wanted to charge me. Jeff is great to deal with.