Fast, friendly service! I had snow tires installed with an appointment lasting less than 30 minutes…read morein and out!

Had a punctured tire 41 miles away, out in Castle Danger. Drove back on my spare the next day…read more Called at 8am and had an online appointment at 12pm scheduled. Ed said over the phone if I showed up, they'd help us do everything. Appointment wasn't officially scheduled until 2:28 for that 12 appointment which makes 0 sense unless you're a time traveler. They put a new tire on and disposed of the old one for $107. I had to do everything else out front on my own, in the snow/sleet. They helped get the lug nuts to torque spec for free at least, when I pulled around. But, I feel I should've been deducted the labor charge after all of that and only paid for the tire itself. I get that you're busy, but it seems painfully obvious that you're prioritizing higher paying clients and not an emergency who needs to drive another 180 miles to get home. Thanks, but no thanks.

I have been using Thatcher's for general auto maintenance for while but a recent incident confirmed…read moremy impressions of the service that you receive at Thatcher's. Thatcher's is not the cheapest auto repair dealer but your going to get top notch service both to your vehicle and to you the customer. Recently my vehicle broke down while I was on the road and out of town. To make a long story short, the auto repair dealer that I had to use to make the emergency repairs to my vehicle used inappropriate and the wrong size bolts while making the repairs. It was obvious that something was wrong and I tried twice to get the dealer, Junction Tire Service in Carlton, MN, to look at and fix the problem. They just insisted that it was nothing they done. I took my vehicle into Thatcher's and had them look at the vehicle. It did not take them very long to find and fix the problem and I was good to go. Because the bolts held the bottom of the brake calipers and were starting to back out, I and my family could have been is a serous accident. Thanks Thatcher's. I have had new tires, oil changes, tune ups, brakes and more and have always like the work I have received from Thatcher's. I also like the waiting area that Thatcher's provides it's customers. First off and most important the waiting area and the bathrooms are very clean. They not only provide hot coffee but there is a large screen TV and good magazines to read. You will get good service at Thatcher's, I recommend them highly.

Went in for a steering alignment, and they ended up breaking my door handle, which is beyond me on…read morehow they did it and didn't even offer to replace it

Had a flat when it was -30, swooped up a new tire and went in asking them to mount it. Figured…read morewould be awhile, they got me in and out before I could drink a soda in their waiting room. Was nice and cheap too

I am from Duluth Mn. Do not buy tires from this company if you want a warranty on them. I bought…read moretires from them and noticed the tread was wearing out faster than expected so i went to them and asked them to warranty them. They said they did not write the mileage on the receipt so could not warranty them. I explained that it is not my fault and they said they just started to put mileage on receipts last year. I said this is not right, how many warranties have ya dishonored because of this suspicious practice. All they would say is we can't help you.

What a pleasure to find mechanics as honest, friendly, and knowledgeable as these guys. I'm from…read moreArizona, visiting Duluth. I'd like to take Perfect Timing back with me! DJ Parry

My boyfriend and I were traveling in Duluth. Almost four hours away from home and our car broke…read moredown. We called so many places and perfect timing was the only place that said they could get us in right away. They used their personal car to drive us to a car rental. I can honestly say I have never met a nicer group of people. They did an amazing amazing job on his car and helped us save so much money. Truly an amazing place with amazing people.

I ordered new tires on May 16th and was told I'll get a call when they come in on May 24th and I…read morewould get a call. I thought great! The 24th came and no call, so I decided, why not, they forgot. My tires weren't in but he was hoping to get them in by Wednesday or Thursday. I was disappointed but thought OK. I called Wednesday, nope, Thursday, nope. But the guy on Thursday did say the tires would be on May 31st. HUGE BUMMER and again I was told they will call me when my tires are in. Tuesday comes, I wait until around 3ish and call since I hadn't received any calls as promised. They are in! Well look at that!!! I secured a ride home and brought my car there so they could work on it at their leisure and I would pick it up when it's done. When I got there, he said what's your last name? I spelled it and he said it will be done tomorrow. I asked if I could get a call because I didn't get the call they were in. He said we'll call twice. OK . Next morning I get a call they are ready so I paid with the guy on the phone, hoping i could get 2 people to get my car so I didn't have to drive up town again. No luck. I run in as it's getting closer to 5 and I said I'm here for my key! The guy by the door didn't look at me and said, receipt and key are in the car and you're paid. Bye. I left and I didn't hear the notification I usually get when I open the door and it will alert me a key was left in. I shrugged it off thinking that they must have turned off a notification. I drove home and went through my car and my keys were there. I was pretty upset. I thought I was done with this company. I called at 7:30 this morning and asked if my key was there. I was told they were in my car and I couldn't find them. The guy said, oh they are here hanging on a hook! Well Looky that!!! I asked a friend to get them so I didn't have to drive all the way up town again. I will never use this company services ever again. I also will post on any social platform how crappy customer service they have. I paid 1k for my tires and I was told misinformation, treated like I was stupid and bothersome. I support small businesses 100% Not this one. I should have went to a corporation who could have ordered my tires, got them within a few days and would have been friendly.

Broke down without a lot of options. Donnell helped find a tow truck, got the parts and fixed the…read morecar in time for me to still get home. All with great service and a great price. i know I wasn't on the schedule for the day, but they went above and beyond to make sure my truck was fixed. I really appreciate their care and attention.

From the owner: Perfect Timing Auto Repair proudly serves the local Duluth, MN area. We understand that getting…read moreyour car fixed or buying new tires can be overwhelming. Our goal is to provide every customer with excellent service while keeping their vehicles road safe and providing you with an honest and professional service. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands, such as Michelin®, BFGoodrich®, Uniroyal®, and more. We pride ourselves on being your number one choice for any auto repair.