I ordered new tires on May 16th and was told I'll get a call when they come in on May 24th and I would get a call. I thought great! The 24th came and no call, so I decided, why not, they forgot. My tires weren't in but he was hoping to get them in by Wednesday or Thursday. I was disappointed but thought OK. I called Wednesday, nope, Thursday, nope. But the guy on Thursday did say the tires would be on May 31st. HUGE BUMMER and again I was told they will call me when my tires are in. Tuesday comes, I wait until around 3ish and call since I hadn't received any calls as promised. They are in! Well look at that!!! I secured a ride home and brought my car there so they could work on it at their leisure and I would pick it up when it's done. When I got there, he said what's your last name? I spelled it and he said it will be done tomorrow. I asked if I could get a call because I didn't get the call they were in. He said we'll call twice. OK . Next morning I get a call they are ready so I paid with the guy on the phone, hoping i could get 2 people to get my car so I didn't have to drive up town again. No luck. I run in as it's getting closer to 5 and I said I'm here for my key! The guy by the door didn't look at me and said, receipt and key are in the car and you're paid. Bye. I left and I didn't hear the notification I usually get when I open the door and it will alert me a key was left in. I shrugged it off thinking that they must have turned off a notification. I drove home and went through my car and my keys were there. I was pretty upset. I thought I was done with this company. I called at 7:30 this morning and asked if my key was there. I was told they were in my car and I couldn't find them. The guy said, oh they are here hanging on a hook! Well Looky that!!! I asked a friend to get them so I didn't have to drive all the way up town again.
I will never use this company services ever again. I also will post on any social platform how crappy customer service they have. I paid 1k for my tires and I was told misinformation, treated like I was stupid and bothersome. I support small businesses 100% Not this one. I should have went to a corporation who could have ordered my tires, got them within a few days and would have been friendly. read more