I went to this shop because it was closest to me and because a friend of mine is friend's with the…read moreowners brother, I knew nothing of the business or their practices. My car is currently still in their shop, it's been there for two weeks. I figured this was reasonable because my car had quite a few unexpected issues, most recently involving a steering column replacement (the final issue I have been waiting on them to fix). I have been very understanding about the timeframe it's taking them to finish my car because they were nice enough to search for a used steering column for my car, and the shipping is of course hard to guarantee by a certain day. However, the steering column arrived yesterday. I wouldn't have known this if I didn't call them and ask for an update because they rarely have reached out to me about updates with my car (is this normal for all shops? I'm not experienced enough to know, I have only received one call from them from the first diagnosis a day after I dropped my car off. Everything else has been me reaching out to them, which they never seem happy about-- in fact I have been told NOT to call because they will call me. I waited a week throughout this process without hearing anything before I started ignoring that advice). I just got off the phone with Brad. I asked for an update on my car, knowing the used steering column might not work as they said they wouldn't be able to tell until they went in and installed it. On the phone call I just had with Brad he told me they didn't have time to work on my car today because they "were still working on yesterday's cars." This is immensely frustrating to me as a full time student that lives off campus and also needs to work. I do not understand why cars that came in yesterday have priority over my car that's been there for two weeks. I almost said exactly this to Brad over the phone but knew I wouldn't be able to manage a polite tone and instead just said thanks and hung up. I never leave reviews anywhere but the lack of priority for my car that I am spending thousands of dollars for them to fix doesn't make sense to me and is really making my day to day life difficult. I am lucky to have so many people willing to give me rides but some days I have had no way to get where I need to go. The most recent update was my breaking point with this place, likely will not be returning. UPDATE: I brought the rating up because I finally got my car back (on wednesday 2/5, initially brought in 1/20) and they were really nice!! Only charged for one alignment when two had to be done. Mentioned the long wait too. I hope they're able to implement a better priority system for cars that require more than the initial fix they come in for, that would have changed my review. Other than the communication difficulties I am happy with the work done on my car and please to have had a used steering column offered to me that was a LOT cheaper than a new part. I wish no harm to this business or the owners, I simply didn't have a stellar waiting/communication experience-- on the other hand I doubt they enjoyed doing so much unexpected work on my little kia soul lol. Might find myself here in the future in an emergency since it's closest to my current home in Rice Lake.

Had Brad's Auto Clinic do some work for me on a vehicle in the Spring of 2023, there was a small…read moreissue (at least small in my mind), but we got past it or so I thought. Even to the point of my giving Brad the benefit of the doubt and giving them another chance to work on a second vehicle of mine several months later. I set a time to stop in with my second vehicle on June 28, 2023. After arriving I told one of the technicians that the work that he had done several months earlier was working very well and that I appreciated it. That same technician was going to do some research on what I needed to have done now and get back to me wiith an idea of price and further details. I was all set to leave and Brad (the owner) came out and stated very loudly and abruptly that he wanted to "step into this conversation" as he put it. He then started to verbally accuse me of things that were incorrect. I repeatedly attempted to put the issue to rest and asked him if we could just move forward but he did not want to do so. Brad wanting to belabor the issue told me in the end that he does not want to do any more work for me and he sent me on my way. keeping in mind that I personally felt Brad was in the wrong three months earlier but willing to give him a second chance, I left feeling very poorly treated as a customer. Extremely unprofessional at best. I would not recommend Brad's Auto Clinic for fear that someone else may experience Brad on a bad day.

They are amazing. They dealt with the insurance company after someone else rear-ended me and ruined…read moremy car. My car was discontinued in 2011 and they found parts for it. They did an amazing job repairing it and they made it look gorgeous. Totally detailed inside and out. And they were super friendly and wonderful. I would totally recommend going to them for any type of auto bodywork you could think of.

extremedy helpful with quick service on my jeep grill repair! They were able to get it done within…read morejust a few days of estimate, all the staff was very polite and courteous. when I picked up my jeep they had also cleaned the floor mats and surfaces inside as well as a wash on the outside too, it came back cleaner than I left it! I would highly recommend them to anyone! This, unfortunately, was not my first experience with this company and I have never been disappointed!!!

Brian was incredibly helpful. He worked hard at getting us the best service for our transmission…read more Took our warranty and we are as good as new. We were 7 hours away from home and continued working with us to get fixed and then get back to pick up our suburban. Would recommend over and over.

I want to give a huge THANK YOU and shout out to Brian and his awesome team at Hermantown…read moreTransmission & Exhaust. Today I stopped in spur of the moment because my Subaru Forester was making a racket due to a loose pipe that would not stay on it's bracket. In less than 20 minutes, they had fabricated a permanent fix for my problem and didn't even charge me. Last year, they replaced a heat shield at substantial savings after explaining my options. (Over $500 in savings). They did an outstanding job and had the work completed in less than a day. I trust Brian and his incredible team to do an excellent job as they have consistently demonstrated integrity, honesty, and going extra mile for me. I highly recommend them to anyone looking for great service!

Even though I'm a mechanic by trade, even I know when a problem is to much for me to handle. I…read moreneeded transmission work done and I couldn't do it myself. Though they're a tad on the pricey side, they're knowledge and skill is well worth it. I was taught that there's to much legit work out there to rip people off and these guys take that idea to heart. When it comes down to brass tacks, these are the guys I trust, and I refuse to go elsewhere for any transmission work.

I have been taking my vehicles here for several years. They are so honest, knowledgeable,…read morereasonably priced, easy to work with and trustworthy. As a woman, I have never felt intimidated or taken advantage of. I won't use anyone else.

Had family visiting from out of town and were scheduled to drive a long distance the following day…read morewhen the water pump went out on their Prius. They made the time to fix the vehicle in the same day. We had called many places in the area and the time lines were not doable.

These guys are great. Replaced the muffler on my 2019 Hyundai Santa Fe and charged me a fraction…read moreof what the dealership wanted to charge me. Jeff is great to deal with.

Has great customer service but went in for a inspection and a transmission fluid change and was…read moretold nothing was wrong but an oil cooler leak. I guess they didn't notice that the rear differential was leaking on the driver side from the axle area.

This is the worse shop I have ever been to. Very poor problem solving skills and theyre liars. i…read morebrought my vehicle in for a fuel pump. i brought my own part which they replaced which is great! except i was asked if i want the fuel pump tested and i said yes. that did not get done because they were not able to do it. they didnt let me know that and went forward anyways. didnt fix the problem. they found corrosion in the electrical wiring which they fixed and then were able to start the vehicle. i took my car back and it stalled on me within an hour of driving it. i brought it back in and they coded it and it coded for a crankshaft position sensor. im not sure why they didnt code it before givin it back to me? they then called and told me its 300$ +labor. i looked on line and the part was about 100$ and an easy job. i took my car back home at that point and did it myself. runs fine now. These people have no assessment skills and theyre liars! i will never come back. everytime I go anywhere i get screwed. i will be doing my own work from now on. i dont trust people well enough these days. ESPECIALLY TROYS!

My husband's truck wouldn't start after having it next door at Ace's for oil. The employees at…read moreAce's were so nice and they had to push truck out. Then the girl next door at Kenwood Muffler, was notified. She was so nice. Came out and ran a diagnostic on the truck,right away. She diagnosed it as the starter gone bad. She stated they had a starter in stock, but wasn't sure when they could actually work on the truck. Could be at least a week. Well we cannot thank her or the mechanics enough!! It was a 91+ degree day and high humidity. These people were awesome! They got the truck in at the end of the day, and fixed it! This was amazing and unexpected great delivery of service!! Thank you so much for your quick, kind, professional and caring service. We highly recommend Kenwood Muffler and Brakes.

This place was amazing! I showed up at 12, got a new battery, my brakes fixed, and a new spark plug…read morewithin 2 hours. They did this all for a great price and was well worth it!The staff was super friendly and the mechanic explained everything to me and was super helpful! I would recommend this place to everyone! Thank you guys!

very honest and truly great service!! I was 100 miles from…read morehome and it was end of day. Mike and Jenny took such great care of the issue and got me on my way. Mike was patient, informative, and eager to do the right thing. I will always use Apex!

Came to APEX with a transmission problem and they did all the leg work. Ashley kept me informed of…read morewhat was going on and if there was any concerns let me know right away. I feel they are committed to their workmanship as they ordered a transmission for my Cadillac and it was not working to their specification so ordered another. It took a little longer but it was worth the wait. As they could of just thrown it in and said "see yah". While they were working on it found something else that needed to be looked into and replaced. I appreciate an automotive shop that is committed to their service and is honest and professional.