I went to this shop because it was closest to me and because a friend of mine is friend's with the…read moreowners brother, I knew nothing of the business or their practices. My car is currently still in their shop, it's been there for two weeks. I figured this was reasonable because my car had quite a few unexpected issues, most recently involving a steering column replacement (the final issue I have been waiting on them to fix). I have been very understanding about the timeframe it's taking them to finish my car because they were nice enough to search for a used steering column for my car, and the shipping is of course hard to guarantee by a certain day. However, the steering column arrived yesterday. I wouldn't have known this if I didn't call them and ask for an update because they rarely have reached out to me about updates with my car (is this normal for all shops? I'm not experienced enough to know, I have only received one call from them from the first diagnosis a day after I dropped my car off. Everything else has been me reaching out to them, which they never seem happy about-- in fact I have been told NOT to call because they will call me. I waited a week throughout this process without hearing anything before I started ignoring that advice). I just got off the phone with Brad. I asked for an update on my car, knowing the used steering column might not work as they said they wouldn't be able to tell until they went in and installed it. On the phone call I just had with Brad he told me they didn't have time to work on my car today because they "were still working on yesterday's cars." This is immensely frustrating to me as a full time student that lives off campus and also needs to work. I do not understand why cars that came in yesterday have priority over my car that's been there for two weeks. I almost said exactly this to Brad over the phone but knew I wouldn't be able to manage a polite tone and instead just said thanks and hung up. I never leave reviews anywhere but the lack of priority for my car that I am spending thousands of dollars for them to fix doesn't make sense to me and is really making my day to day life difficult. I am lucky to have so many people willing to give me rides but some days I have had no way to get where I need to go. The most recent update was my breaking point with this place, likely will not be returning. UPDATE: I brought the rating up because I finally got my car back (on wednesday 2/5, initially brought in 1/20) and they were really nice!! Only charged for one alignment when two had to be done. Mentioned the long wait too. I hope they're able to implement a better priority system for cars that require more than the initial fix they come in for, that would have changed my review. Other than the communication difficulties I am happy with the work done on my car and please to have had a used steering column offered to me that was a LOT cheaper than a new part. I wish no harm to this business or the owners, I simply didn't have a stellar waiting/communication experience-- on the other hand I doubt they enjoyed doing so much unexpected work on my little kia soul lol. Might find myself here in the future in an emergency since it's closest to my current home in Rice Lake.

Had Brad's Auto Clinic do some work for me on a vehicle in the Spring of 2023, there was a small…read moreissue (at least small in my mind), but we got past it or so I thought. Even to the point of my giving Brad the benefit of the doubt and giving them another chance to work on a second vehicle of mine several months later. I set a time to stop in with my second vehicle on June 28, 2023. After arriving I told one of the technicians that the work that he had done several months earlier was working very well and that I appreciated it. That same technician was going to do some research on what I needed to have done now and get back to me wiith an idea of price and further details. I was all set to leave and Brad (the owner) came out and stated very loudly and abruptly that he wanted to "step into this conversation" as he put it. He then started to verbally accuse me of things that were incorrect. I repeatedly attempted to put the issue to rest and asked him if we could just move forward but he did not want to do so. Brad wanting to belabor the issue told me in the end that he does not want to do any more work for me and he sent me on my way. keeping in mind that I personally felt Brad was in the wrong three months earlier but willing to give him a second chance, I left feeling very poorly treated as a customer. Extremely unprofessional at best. I would not recommend Brad's Auto Clinic for fear that someone else may experience Brad on a bad day.

I have been taking my vehicles here for several years. They are so honest, knowledgeable,…read morereasonably priced, easy to work with and trustworthy. As a woman, I have never felt intimidated or taken advantage of. I won't use anyone else.

Even though I'm a mechanic by trade, even I know when a problem is to much for me to handle. I…read moreneeded transmission work done and I couldn't do it myself. Though they're a tad on the pricey side, they're knowledge and skill is well worth it. I was taught that there's to much legit work out there to rip people off and these guys take that idea to heart. When it comes down to brass tacks, these are the guys I trust, and I refuse to go elsewhere for any transmission work.

Brian was incredibly helpful. He worked hard at getting us the best service for our transmission…read more Took our warranty and we are as good as new. We were 7 hours away from home and continued working with us to get fixed and then get back to pick up our suburban. Would recommend over and over.

I want to give a huge THANK YOU and shout out to Brian and his awesome team at Hermantown…read moreTransmission & Exhaust. Today I stopped in spur of the moment because my Subaru Forester was making a racket due to a loose pipe that would not stay on it's bracket. In less than 20 minutes, they had fabricated a permanent fix for my problem and didn't even charge me. Last year, they replaced a heat shield at substantial savings after explaining my options. (Over $500 in savings). They did an outstanding job and had the work completed in less than a day. I trust Brian and his incredible team to do an excellent job as they have consistently demonstrated integrity, honesty, and going extra mile for me. I highly recommend them to anyone looking for great service!

I love Scott and Jamie. They never try to do more then you need and they were great last night for…read moreme my car decided to run funny and check engine light was on. It was after 5 and another person was waiting and Scott could have told me to come back tomorrow but he came out to my car with computer and looked at the code and with the way it was running he told me to leave it there. I was very appreciative that he did that for me.

Had my S-10 pickup in for a complete tuneup. Great place for automotive…read moreservices. Fast, friendly, knowledgeable, small, clean, affordable, and no tricks. I'll go back for sure. They will be moving to Hermantown sometime in the near future.

Super nice brothers...They explained everything to me and didn't charge me much! Would highly…read morerecommend.

FANTASTIC! came in an emergency on Friday late afternoon and the staff was super kind and helpful…read more finished fixing an electrical issue on our van in about 15 minutes. I Highly recommend Prosoirce for any auto mechanical needs. so grateful! mikr

very honest and truly great service!! I was 100 miles from…read morehome and it was end of day. Mike and Jenny took such great care of the issue and got me on my way. Mike was patient, informative, and eager to do the right thing. I will always use Apex!

Came to APEX with a transmission problem and they did all the leg work. Ashley kept me informed of…read morewhat was going on and if there was any concerns let me know right away. I feel they are committed to their workmanship as they ordered a transmission for my Cadillac and it was not working to their specification so ordered another. It took a little longer but it was worth the wait. As they could of just thrown it in and said "see yah". While they were working on it found something else that needed to be looked into and replaced. I appreciate an automotive shop that is committed to their service and is honest and professional.

These guys do good work, are friendly, helpful, and trustworthy, and charge a fair rate.read more

Has great customer service but went in for a inspection and a transmission fluid change and was…read moretold nothing was wrong but an oil cooler leak. I guess they didn't notice that the rear differential was leaking on the driver side from the axle area.

They are amazing. They dealt with the insurance company after someone else rear-ended me and ruined…read moremy car. My car was discontinued in 2011 and they found parts for it. They did an amazing job repairing it and they made it look gorgeous. Totally detailed inside and out. And they were super friendly and wonderful. I would totally recommend going to them for any type of auto bodywork you could think of.

extremedy helpful with quick service on my jeep grill repair! They were able to get it done within…read morejust a few days of estimate, all the staff was very polite and courteous. when I picked up my jeep they had also cleaned the floor mats and surfaces inside as well as a wash on the outside too, it came back cleaner than I left it! I would highly recommend them to anyone! This, unfortunately, was not my first experience with this company and I have never been disappointed!!!