HARASSMENT & UNPROFESSIONALISM WARNING: This company & Jacob are NO longer welcome on my property…read more Authorities have been notified and will be as necessary. I wasn't planning on writing a review when the mistakes and harassment occurred. I wanted to give Jacob several chances to say "sorry"; however, the apology did NOT happen before, during, or after he admitted he was wrong and saw me crying. All I wanted was an apology for the harassment in my home on 9/11/24. The refund was not necessary. Jacob thought he could disrespect me because I am an Asian woman without my husband at home. Please see below for the harassment in detail.
I recently had the unfortunate experience with Jacob at All Pest Solutions on 9/11/2024. Jacob's harassment at my house was unacceptable. The condescending and gaslighting way he handled his mistakes was unprofessional. Instead of apologizing for his mistakes which were discovered by ANOTHER expert from a DIFFERENT company and myself, Jacob became defensive and belittled my concerns (I am an already paid in full and respectful customer who tipped him + his partner $40 for the initial inspection in July). As Jacob stomped into my house, he demanded I come up to the attic with him and my other expert, I refused. I kept raising concerns about his careless inspections which he stated there were no rat activities (which was false and documented by the other expert). He kept arguing and wanted to be right. When my other expert showed evidence of what he missed, only then he admitted, "Yes, I missed that spot outside " - still WITHOUT an apology. He went on another lecture about rats that felt more like a power move. He persistently patronized me by saying "calm down" when I was in obvious distressed CRYING thinking there were intruders upstairs due to the rat noises. He kept dismissing my concerns, making me feel as if I were overreacting when there were issues that were carelessly overlooked by him. What made it worse, he made this all about himself - telling me he has a daughter. Jacob made me feel horrible and scared. He said him and his dad didn't have time for my situation and reviews? I was grateful the OTHER expert from a respectable company called Safe Pro Pest Control, Ryan, was there as a witness. Ryan apologized for Jacob's NASTY behavior. Fortunately, I have cameras and the expert detailing this entire interaction.
Background: In July 2024, Jacob checked my lower attic, he insisted there was not any rat activities (false again). He said and it's a direct quote, "It was clean as a whistle". Never heard of that expression until him. When he came back the next week, I insisted he check the upper 2nd attic. Initially, he stated and here's a direct quote," Since the lower attic didn't have activity, no need to check the upper second". But I pushed him to check and said, "Please humor me and check the second attic". I documented this in my journal and have camera footages. When he finally agreed, he admitted, " Well I take that back, there's activity in the upper attic". I was respectful to him and his partner by tipping $40 when they sealed the roof and garage; however, as he kept lecturing me on rats, he came off arrogant, a "know it all" since his family owns the business. It was so off-putting, but I remained respectful on our interactions. He did not know how to read a room when I simply wanted him to check the house NOT to lecture me on rats. I hired him in desperation since it's my first home. According to the other expert, Jacob sealed only my garage and roof well. However, he was careless since he missed key spots which led to rats coming into my house.
Now, I am with a different company setting traps in 2 attics, resealing outside, and installing cameras in attics. Jacob needs to work on his condescending demeanor, coupled with an arrogant refusal to acknowledge my concerns, made me feel undervalued as a respectful paid customer and person. Just admit when you're wrong and apologize. I would strongly advise anyone looking for pest control services to steer clear of this company.
