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North Shore Volkswagen

2.3 (4 reviews)

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Herb Chambers Chevrolet of Danvers

Herb Chambers Chevrolet of Danvers

(84 reviews)

This was my first time bringing my car for service to this dealership and I am so happy! My…read moreappointment was at 9 for an oil change and a couple of recalls that came out on my car. I made the appointment online and requested a rental for the day. I arrived at 8:30 and Kristin was more than helpful even though I was early. Because it was my first visit my oil change and tire rotation were free. And I sat in the waiting area for about 5 minutes and enterprise was there to pick me up and bring me to my rental. Simple I know, but I had a Hyundai previously and they gave me a hard time about a rental even if I paid out of pocket?? So they had me wait like 3 hours and 3 hours on your only day off is a lot of time lost. Really hate Hyundai village I brought it in for a coil misfire a part that cost $16 I had the diagnostic from a local gas station but they wanted to charge me $150 for their diagnostic and he said he would waive it and just charge me labor. They wanted to charge $500 for labor so I told them to pack up my car and he tried to charge my the $150 he said to waive. Hate them. Thanks Chevy for making my day easy!

In 2023, I bought a 2019 Chevrolet Trax at the Herb Chambers Danver location with 19,000 miles and…read morehas been nothing, but a mistake! The vinyl molding on top of the car doesn't stay in place. Was replaced twice by Herb Chambers Chevrolet in 2024 after the Salesperson helped me out. Still flutters in the wind driving at 50 - 60 mph. Now at 41,022 miles, the AC stopped working. Are you kidding me. All of this is out of warranty with only 41,022 miles. This car was likely a used "piece of crap" and probably had issues from day 1. A lesson learned.

Michaud Mitsubishi

Michaud Mitsubishi

(113 reviews)

We recently purchased a car with our 20 year old daughter, Michaud Mitsubishi was recommended…read morehighly by a co-worker. We initially wanted to look at the Mirage sedan model but ended up getting a Outlander Sport, Ralliart. Our salesman Jacob Lopez was very accommodating and enthusiastic, his energy was contagious. He showed us many models and completed 3 test drives. He was very thorough explaining the different models and their features, not pushy at all toward a certain one. We really appreciated his approach to auto sales, very bright guy. The deal we got was facilitated by the Manager Brian who was tremendously professional and warm. They negotiated with us and worked with us at the same time, very satisfied with the process. Bill the finance guy is a gentle giant of a man, really personable, not pushy or aggressive. He fought to get the car registered that day, it made my daughter so happy. We went in on Saturday morning and by that afternoon my daughter was in her new car, full tank of gas and fully detailed!! The folks here seem genuinely interested in providing a good experience. We have not owned a Mitsubishi previously, the 10-year 100,000 mile warranty is what drew us but the experience at Michaud was a memorable one. Highly recommend!

Bought a used car. They said they put it through a safety inspection. It had problems. They…read moreattempted to fix it six times. Agreed that it met the definition of a Lemon Law buy back, but refused to buy it back and said to go ahead and file a lemon claim as they have "lots of experience" with lemon law claims. Seven months later, when I brought it in for service, another dealership advised me to get out of the car as soon as possible. Issues include (again, they said they put it through a safety inspection): oil pan leak, separating struts, corroded brakes, seized calipers, corroded subframe, compromised serpentine belt, water pump pulley, side marker lenses not working, engine ground strap frayed and separating, suspension coils corroded, bumper held on by zip ties, corroded clutch slave cylinder. I informed Michaud of these findings. They asked to see the report. I sent it to them. They did not respond. I pinged them days later for their thoughts. Still no response. Today, I received a handwritten letter from the dealership saying that they have a customer who really, really wants to buy my car. Yeah, that car is in a junk yard at a $9,000 loss to me. Nice sales people. If you ever have an after-sale customer service need, be aware that the sales manager appears to have learned his customer service skills while in an apprenticeship to the mob.

North Shore Volkswagen - car_dealers - Updated May 2026

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