Honest and easy to deal with--great service and prices…read more People u can negotiate with and listen to the customer I've bought two Subarus from them

I bought a Subaru from them and the tires leaked air from the beginning. Brought it back in twice…read morefor service and they couldn't find an issue. Tires continued leaking. I had to bring it to the Wakefield Subaru dealership and they could find tell right away that all the stems needed replacement. Seems like North Reading service department is incompetent and weren't willing to fix an issue that they had to cover costs for. Unfortunately, I was charged in Wakefield for something North Reading should have fixed for free. Very disappointing and will never use North Reading Subaru again.

1-Star Review for RT28 Motors - 137 Main St, North Reading, MA…read more I bought a used 2017 RAM 2500 from RT28 Motors, and the experience has been extremely disappointing and costly. Within days, the truck failed the Massachusetts state safety inspection for major issues including: * Bad ball joints and tie rods * Broken side mirrors * Steering concerns * Suspension and emissions failures These weren't cosmetic issues -- they were safety violations that made the truck illegal to drive. Before the inspection, I had already raised concerns about the steering. I was told it was "just a wheel balance" and brushed off with "Are you a mechanic?". I was also promised in writing that repairs would be handled once the bank funded the deal. After they got paid, they delayed registration for nearly a month, preventing me from getting it inspected within the state's Lemon Law window. That's not just frustrating -- it's deceptive. By the time I could inspect it, I had to pay over $2,500 out of pocket for parts, labor, and a wheel alignment -- just to make the truck safe and legal. Now, after providing receipts, the failed inspection report, and documented communication, I've been ignored. Since posting about my experience, I've received multiple statements from other customers who say they also received vehicles with incorrect or unsafe parts installed. That's a pattern -- not a one-off. I'm not someone looking for a handout. I'm self-employed, sober 7 years, and a father of four -- including a newborn. I did what I had to do to keep my family safe. I've filed a Chapter 93A demand and will pursue legal action if needed. If you're considering buying here, think twice and get everything in writing -- including a full third-party inspection before you sign anything.

The salesman who I believe might be, the owner is friendly when he thinks he might get a sale,…read morewhich is all well and good. However, he becomes indignant and overly aggressive if the buyer needs time to think over their potential car purchase. I would not go back or recommend for a car purchase for this reason alone.

I am writing this review to let people know that Liberty Chevrolet in Wakefield is awesome and…read morehighly recommend them. I bought a 10 year old 2016 Chevy Sonic from them and discovered the A/C had an issue. The A/C was working but was leaking freon around the A/C compressor which unfortunately was not covered under the 90 day warranty. I reached out to Liberty "after" the sale where I had to pay to replace the A/C compressor and while Liberty really had no obligation to cover they offered me compensation to make right which I really appreciated. Again they stand behind their sales even after the fact so you will be in good hands if you choose Liberty!

Liberty Chevrolet service department is the best. trust me…read moreyou can feel confident bringing your vehicle to liberty Chevrolet their technicians Hands-down are the best in the state of Massachusetts. i've been going there for years and they've always done great work on my vehicle. thank you liberty

The finance thug attitude was terrible and tried to hard sell the car service plan to us. When we…read moresaid we don't need it, he became very rude and questioned us why we don't buy the service plan and said something like you may die...

Extremely disappointed with Liberty Mazda…read more Negotiated online with Jim and agreed the selling price for a 2015 Toyota Tacoma Truck. The Truck displayed a sticker stating (and according to salesman Pete) the Truck had been serviced by their own Service department. After spending 5 hours of my day and $112.00 having a pre-purchase inspection done at Woburn Toyota, I was given a report listing $4514.00 of service work that was needed. Woburn Toyota service department take a video of the inspection for their customers to see. The video showed that the cabin filter was covered with leaves and dirt, the air filter also filthy, the axle boots split/leaking and a possible leak in the cooling system, the coolant reservoir was below the minimum level. The two most expensive items were the steering rack and axle needed to be replaced. Salesman Pete promised me he would get back to me about them having the repairs done, but never did, he also stated that the owners will most likely sell the truck at auction rather than do the repairs. Buyers Beware!

Run as fast as you can from this business! DO NOT DO BUSINESS WITH THESE PEOPLE!!…read moreIllegally sold me a salvage/reconstructed titled minivan. Did not disclose that the minivan had a salvage/reconstructed title at all. When I returned to get my money back after realizing what they had sold me and doing the CARFAX history (which revealed that the car was deemed severely damaged at auction on 10/25/2017) on the car they attempted to lie and trick me into thinking I had to keep the vehicle. They were unaware I had been in contact with a lawyer. They continued to lie but eventually realized they had to give me my money back. When the man that actually sold us the car arrived he yelled at me and said that I should have looked into the vehicle more before buying it. When I explained what he did was illegal he yelled at me again and loudly stomped off. I ended up putting a stop on the check so I did get my money back despite their attempts to keep it. I attempted to leave a review on their FB page but they blocked me and deleted my review.

Buyer beware! This company ripped my boyfriend off. He traded in a perfectly good car: Blue Honda…read moreCivic 2009 for an early 2000's Lincoln Aviatar. After a month and a half, the car was gone. We were told by our mechanic that the engine was dead. This car is now sitting in my parking lot; my boyfriend still owes payments on it. His mother tried calling this company, but they gave her the runaround. Please do not go here. We made a complaint to the BBB.

Rilos Auto Repair is My Ride-or-Die Shop!…read more From my first days behind the wheel in Wakefield, Rilos in North Reading became my go-to (and only) mechanic. Honest, lightning-fast, and flawless every time. Transmission rebuilds, brake jobs, you name it! They squeeze me in and send me out smiling. Nobody touches my cars but them. Absolute legends!

If you're having any car trouble at all or just need someone reliable and honest to take a look at…read moreyour car this is the place for you. These guys are kind, efficient, and professional. Im so much happier when I leave their shop knowing my car was in good hands. Depending on the service I'm receiving; big or small I'm typically in and out in a few hours.

I recently bought a set of all season tires and was looking for an installer around my area…read more Tirerack referred me to this place. After reading all the negative reviews, I wasn't sure if I should come here or not but it was a 2 minute drive down the street from my place. Walked in on a Tuesday morning at 730 and it was pretty busy, about 3-4 people were sitting in the waiting area. I told them that I needed 4 new tires to be mounted only. Took my keys and I sat there waited in the waiting area. They took my car in after waiting for about 10 mins. Got all 4 tires mounted and balanced. Total time that took them to finished was probably 30mins or so. Customer service was great. Friendly and outgoing staffs. Didn't try to up sell me anything as it was mention in the previous reviews. Overall experience, I will come back for future business.

Firestone Danvers Review…read more Original Date of Service: April 2023 for new breaks 2nd Date of Service: November 02, 2023 Service Requested: Inspection of front right wheel after hitting pothole, rear brakes screech when in reverse, vehicle shaking when travelling 60mph and when breaking. Findings and suggested repairs: - Screeching cause: Rear brake pads and rotors were worn down badly. They were replaced under warranty. Notice: They were new as of April 2023. - Vibration cause: Front calipers were "sheared", the brake pads and rotors were severely worn needing replacement, realignment needed. Notice: All breaks and rotors were replaced in April 2023 at this same location. November 3rd the manager (Gordy) called to confirm findings and quoted $638 to fix the front wheels He advised the calipers aren't covered under warranty because they weren't replaced in April. The rear pads and rotors were replaced under warranty from April 2023. I asked how both calipers were "sheared" and to describe what he meant but Gordy couldn't provide an answer, he said he had no idea how they were "sheared" and the calipers were in such bad shape they need to be replaced "immediately" for our safety. We agreed to wait on the repairs until I call back. November 4th, I called Gordy to let him know the cost of the front wheels will be covered by my insurance. He immediately stated "Well then, we also have to replace both front control arms" which were never discussed before, making the final cost $3k+. The Second Opinion: Location: Smaller local repair shop in Salem. (Not a national chain) Estimate requested for: Front / rear brakes along with all components for possible replacement if needed, the vibration and the screeching of the back wheels. The results: Vehicle's brakes passed inspection. - Front brakes, calipers, rotors, and control arms were found to be in good condition considering the age of the vehicle. The brakes were estimated at 6 - 8 months old and had good life left. - The rear brakes were also 6 - 8 months old and still had plenty of life left too. After his inspection and the owner of the shop took the time to show me physically each piece and what it would look like if it were at the end of its life and how absurd Gordy's quote was for services not needed. The Insurance Adjustor's findings: November 4th my insurance claims adjustor called to discuss what the Damage Adjustor found: - No damage to the control arms - No damage to front wheel calipers - Rotors and pads did not need to be replaced Ultimately, the insurance company denied the claim siting the lack of damage. After hearing this I shared my finding with the adjustor. My adjustor was shocked that Firestone tried to make money off of this situation. Although there are no legal actions to take, I can only warn those reading this to use caution when considering bringing your vehicle to any Firestone. Summary: After my experience at Firestone with Gordy, Sean and Mike I requested to speak with the District Manager. Gordy told me he can only take my information and pass it on to him. He assured me that the DM would reach out within two business days which never happened. Could it be that the Firestone in Danvers is following the instructions of their senior management to take advantage of their customers and find ways to make money??

I called to ask about cost of OEM glass repair and camera calibration-- to my surprise they spoke…read morewith the tech and advised I should first try making sure the windshield is fully defrosted/defogged as that is the most common issue for my car/model! A no-cost solution as first recommendation? 5 stars for integrity.

Fantastic, prompt service and very professional - would absolutely recommend to anyone needing auto…read moreglass services.