Kian sales agent is great. No pressure sales. Good inventory of vehicles. I will go back.read more

The photo I attached is the perfect representation of the customer service at Kelly Jeep. Two…read moreoversized computer screens completely block Trevor from view, making it nearly impossible to have a normal, face-to-face interaction. That setup mirrors the overall experience here -- impersonal, unengaged, and lacking basic customer care. Unlike Joseph A.'s 1-star review from about a month ago, I CAN believe I'm writing this. Kelly Jeep has some of the most disappointing customer service I've experienced. Based on the number of negative reviews here on Yelp, it genuinely feels like customer concerns are treated with complete disregard.. Two weeks ago, I brought my car in for a full diagnosis and paid a $100 deductible to have my screen and windshield gear replaced. I was told the parts needed to be ordered and that I would be notified when they arrived. After a week and a half with no update, I had to call them only to find out the screen had arrived, but the wrong part had been ordered. Not only was this frustrating, but the fact that I had to chase down this information myself speaks volumes about their lack of communication. I was told I'd be contacted when the correct part came in. Days passed -- nothing. I called again and was met with vague answers and no real clarity. I requested a callback from Reese, and I was told he'd reach out, but he never did. After waiting even longer, I went in person. When I spoke to Reese and explained the situation, his response was dismissive and unprofessional. He asked, "What's your issue? All the parts are in stock," in a tone that felt condescending and completely disconnected from everything I had just explained. I ended up scheduling an appointment for the following week--the earliest availability they had. Two days later, I returned for a separate appointment to replace my front tires. I asked Trevor if they could install the screen and windshield gear during that visit so I wouldn't have to come back again. Trevor was unable to provide even basic clarity on the status of my vehicle. He told me the radio wasn't in stock--directly contradicting prior information--and could not answer straightforward questions without deflecting responsibility. Repeatedly saying that Reese "might" know more is not acceptable. At a minimum, staff should be equipped to provide accurate, consistent information or take ownership of finding it. Equally frustrating was the front desk experience. The reception staff came across as disengaged and unhelpful, showing little interest in understanding or resolving the issue. Instead of facilitating communication, I was repeatedly redirected to other departments often without answers creating an unnecessarily difficult and inefficient process. Additionally, when I asked Reese for the cost of my tires, he initially quoted me the wrong price. When I asked him to double-check, he appeared irritated, only to later realize he was off by $40. He must think money grows on trees. That level of inaccuracy when discussing pricing is unacceptable. To make matters worse, I was later told that the radio had actually arrived but was sent back after sitting there for nearly two weeks--without anyone ever notifying me. This is not just poor communication; it reflects a complete breakdown in internal processes. At its core, the issue here is a severe lack of coordination between departments. There appears to be no reliable system for sharing information or keeping customers informed, resulting in confusion, wasted time, and an extremely frustrating experience. To Brian from Kelly Jeep: if you see this, please don't respond with a generic, automated reply. This situation requires accountability, not a template response. If necessary, I am fully prepared to take this experience to other platforms like TikTok and tell people about the unacceptable level of service at this location. This isn't the first issue i've experienced with you guys.

I had a great experience working with Lemuel, who helped me get into my very first Mercedes-Benz!…read moreHe was helpful throughout the entire process, and his communication was excellent, which I especially appreciated when making such a significant purchase. Funny enough, I ended up purchasing the very first car I test-drove. Overall, I'm pleased with my experience and grateful to Lemuel for helping make it happen.

I came from out of state to look at a car because it had the features/options I was searching for…read moreand closest one to me but it was a 7hr drive. After test drive I went in to do the financing. All during the process I kept telling the dealer that I have loan approval with my companies credit union and that the rate was really good. I told them the rate they said they were very competitive and could probably beat that rate. I did a credit app and was handed over to the finance guy who would ultimately become the deal breaker for me. Right away this guy has me down at astronomical loan rate I asked what did my credit come back as this is extremely, way higher than the rate I told them I already had with my company's credit union. He said we shouldn't use that because they can't hold the car and that it could be sold at anytime while we wait for the check. Then he said just refinance. This is the part that pissed me off. He said you can just refinance right away, but it would help me if you waited 6 months first; but you could do whatever you want. Irritating. Also trying to sell all these warranties I could care less for. I had to walk away from this guy; I told the original salesman that I was going to back out. The salesman, finance guy, and manager had a huddle meeting. Came back to me trying to persuade me to use their lien holder. The finance guy and salesguy were upset with eachother. The salesguy told me that this guy has had problems in the past with other customers, this wasn't the first time. So far very unprofessional stuff happening to me at this dealership. I stood my ground I just wanted to use my company's credit union because the loan came with benefits for me and they couldn't match the rate. Finally we decided we'd go with my lienholder and a purchase agreement was drafted and sent to my company's credit union. I got in my car and prepared for my long trip home, the finance guy called me and made one last attempt offering me a rate lower than the rates he said he couldn't go lower than before. This is all smoke and mirrors just constantly lying to me like its ok and common for people to be deceitful. I said its too late at this point, the rate wasn't lower than the rate I had anyway and that I had to start driving I was behind schedule. He sat silent for like 30secs then said ok bye. The next morning I am home now and got the most predictable text message in the world that somebody came and bought the car last night and thanks/nice to meet you/blah blah. These guys are deceitful. They just want to cash in on the financing of the car they sell to you so if you have good credit avoid this place they don't want customers like you. Financing guys name is Benjamin - Enjoy. Oh and when we first pulled up someone from the service shop, an older gentlemen with grey hair was smoking weed right in front of the service garage entrance. My son kept asking what the smell was.

I did not buy a car from the dealership. I was trying to buy a car that just came in on a trade…read more Well the dealership figured out if they were going to keep it or not. Kristen was in contact with me over the time during the discussion of keeping the car. She was very helpful and kept in touch. Thank you

The harassment from them is unreal. The amount of text, calls and fake bookings I get is not…read morenormal. I spoke with someone once to get some information and after that the text and calls don't stop even after I asked them to stop. I've had multiple appointments booked without my permission on days and times I've never agreed on. The only reason this gets a 2 star is because Ben in the Service department is amazing!

I highly recommend Desi's Used Cars and its venerable owner Desi, a/k/a Steven D. I'm lovin' my…read more"new" ride that I bought on 6/8/15. It's a 2001 Ford F150 - built Ford-tough! It's14 years old, but it rides almost like new. It was a low-mileage, one-owner trade-in from a local dealership, and Desi snagged it. Buying a used vehicle is a major purchase and risky proposition. Who doesn't approach it with some trepidation? Take heart, Desi is not your stereotypical used-car dealer/shark. There was absolutely no pressure. He was helpful and considerate. I can't tell you the price he charged me. Other dealers would stone him. He could have reaped a much higher profit, I'm sure, as internet inquiries came in while I scrambled to raise cash. But Desi didn't back-out of the deal. He kept his word. Full disclosure: this review is completely independent, and no compensation was received except a sweetheart-deal on a 2001 Ford F150 XLT, extended cab, 4.6L V8, automatic, 4X4, off-road, tow pkg, 17" alloy wheels, full power, kold AC, lux upholstery, privacy glass, sleek two-tone black and silver. I got mine - from Desi! Buy Low, Sell Low: Desi lends new meaning to the term "low rider."

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I am giving a very positive review for this business even though I did not actually do business…read morewith them. I lost my breaks traveling down Rt 1 last week and Owen's was the first safe place I could get off the highway. They generously stored my car until I could get it moved and fixed even though they were not making any business or money off of me Class act and generous helpful human being THANK YOU!!!

I took a car from Owens to have my mechanic look at it. He found a few things wrong and suggested I…read morenot buy it. Jeff at Owens responded that he wouldn't want my mechanic to look at anything else because he's going to find something wrong. Says a lot about the cars at Owens. I won't be going back.

My car buying experience from Saugus Auto Mall was excellent! The customer service we received with…read morethe person we interacted with, Ali, was particularly agreeable. We went to test drive the cars on a rainy day, and the ever-so-positive Ali provided us umbrellas and went out of his way to ensure we didn't get rained on while checking out the different cars. Also, he was very attentive & patient with all of our questions before and during the car-buying process. Lastly, once we had our mind set on the right car for us, the financing process went quickly and smoothly, with Ali keeping us updated at every step. Highly recommend!

Very accommodating, very reasonable, very responsive. First time I'd purchased a used car…read morelong-distance, so I had my concerns. They quickly provided an over-the-phone video walk-around of the car. I hired a mobile mechanic to check it out. They had no objections to that. He found a couple of concerns, not super-serious but worth mentioning. They were quickly addressed. The delivery, online exchange of payments and documents: It all went without a hitch. I would possibly shave off half-a-star because the price for the car was higher than similar vehicles online, but when I saw how clean and sharp the interior and engine were, I felt it was worth it.

Great place to buy., haven't needed their service yet hopefully I won't…read more Nice sales staff

I left my vehicle for a service, for the day, never completed the service…read more When I received my vehicle back, I was missing a Lulu Lemon order, and a pair of Mau Jim sunglasses were missing from my console. They were rude and hung up on me when I called about the incident and the invoice for over $300 for an oil change. Stay out of this place, terrible service from sales through service.

While there were some communication difficulties, at the end of the day my car was delivered as…read morepromised and in excellent condition! Would definitely use again!

I am posting here because I wish somebody had posted the truth for me about this firm. I'm not sure…read morewhere their Google reviews are coming from, but something there isn't right. They are nothing more than a brokerage call center. You have zero transparency into who is actually transporting your car. It's just sheer luck if you get somebody good or not. Leaving my second largest investment in the hands of a random coin flip is not something I would have consciously chosen to do.

I have worked with Cole at Highline on multiple occasions. Every time he took personal care to make…read moresure everything went great. I have also sent maybe ten other people here and they have all had nothing but good things to say. It is refreshing to find a used car dealership with great cars, customer service and amazing financing options. If your are reading this and looking for a car make sure you shop at Highline first!

From the owner: With years of experience serving the Wakefield, MA area, our dealership is dedicated to offering…read morehigh-quality, pre-owned vehicles to our customers.

Just bought an F-250 here and couldn't be happier with how everything went. The team was very…read moreaccommodating, thorough, and professional throughout the whole sale. Everyone was easy to deal with, the atmosphere was great, and the process was handled really well from beginning to end. I was also on a tight deadline, and they really came through on short notice with a quick turnaround from the time I first called about the truck to the time I drove it off the lot. Their mechanics also do a very thorough job going over the vehicles before they leave, which I really appreciated. They also handle all of the paperwork on site, take your information and insurance details, and issue the plate right there, which makes the whole experience easy and seamless. Very happy with my truck. Highly recommend.

Great experience dealing with brian and derek. They both helped me get my dream truck so hats off…read moreto them! I ended up buying the extended warranty but passed on tire protection, took a few days to get it but it was worth the wa