Garen, the owner, is an incredibly nice guy who is also clearly very experienced and knowledgeable…read moreabout cars. He took the time to guide me through everything when I was at his dealership and was super patient. I really like his taste in cars too.

Purchased the Ford Explorer Platinum, after a test drive, and overview of this SUV. The vehicle was…read moreclean inside and out, and drove flawlessly. The dealer completed all the paperwork, applications, New plates, Registrations, insurance and inspection. This saved me a ton of time. I'm an HVAC technician, and I didn't have any time to run a round during this cold week. I was more than satisfied purchasing this SUV from Garen, at Northeast Auto Gallery. I already drove 500 miles on this SUV, the weekend after I purchased it, and couldn't be happier. I picked the right dealer and the right SUV. I recommend you to check out Northeast Auto Gallery, Wakefield, Ma. Professional service from start to finish.

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I've been car hunting for months with mixed results and about to give up and then called Steven at…read moreDesi's. In our conversation I felt more comfortable than any other "cold call" to a car dealer and checked out Desi's Dealership. He had the car I was looking for at a great price. Even though he's 45 minutes from the house it was well worth the trip. When I test drove the car I had two minor issues that he addressed (brakes + loose feeling steering.) When I took delivery everything felt right. I'm happy with my vehicle and the way he handled things. He went above and beyond through the whole transaction. I would highly recommend Desi's (Steven) to anyone shopping for a used car in the greater Boston area.

My car buying experience from Saugus Auto Mall was excellent! The customer service we received with…read morethe person we interacted with, Ali, was particularly agreeable. We went to test drive the cars on a rainy day, and the ever-so-positive Ali provided us umbrellas and went out of his way to ensure we didn't get rained on while checking out the different cars. Also, he was very attentive & patient with all of our questions before and during the car-buying process. Lastly, once we had our mind set on the right car for us, the financing process went quickly and smoothly, with Ali keeping us updated at every step. Highly recommend!

Very accommodating, very reasonable, very responsive. First time I'd purchased a used car…read morelong-distance, so I had my concerns. They quickly provided an over-the-phone video walk-around of the car. I hired a mobile mechanic to check it out. They had no objections to that. He found a couple of concerns, not super-serious but worth mentioning. They were quickly addressed. The delivery, online exchange of payments and documents: It all went without a hitch. I would possibly shave off half-a-star because the price for the car was higher than similar vehicles online, but when I saw how clean and sharp the interior and engine were, I felt it was worth it.

First off it took a while almost 2 hours to appraise my 2011 Chevy Cruze. But I am satisfied as…read morethey honored my online offer and once they looked it over (it was busy today) I was able to sign off on everything, they made it super easy to do. Thank you Nieko A for your assistance!

I just arrived home after a smooth, fairly quick visit (with my parents) to sell one of their cars…read more I was skeptical even though I had heard good reports from friends. I filled information out a day in advance and was given an online quote that was emailed to me. I booked a time to go today and the whole process took between 30-45 minutes and we left with a check for the amount I had received in the email the day before. I wouldn't hesitate to go to CarMax in Peabody, MA again. We worked with Roland and he was terrific to me and my parents and explained everything.

October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

can not recommend Kelly Jeep Chrysler enough. we've been going through Hell with one of the…read moredefective 4xe Jeep Wranglers. Jeep corporate was no help. Stelantis was no help. it was the dealer - who had no legal obligation - that actually helped us the most. this went on for over four months and the people at Kelly Jeep Chrysler were super supporting. Brian Kelly hired the right staff. From general manager Andrew on down to service manager Dave. They really care about their customers. We've been loyal Kelly customers for decades and over this past 4-5 months we learned that the loyalty goes both ways. They've earned all our future business as well

The photo I attached is the perfect representation of the customer service at Kelly Jeep. Two…read moreoversized computer screens completely block Trevor from view, making it nearly impossible to have a normal, face-to-face interaction. That setup mirrors the overall experience here -- impersonal, unengaged, and lacking basic customer care. Unlike Joseph A.'s 1-star review from about a month ago, I CAN believe I'm writing this. Kelly Jeep has some of the most disappointing customer service I've experienced. Based on the number of negative reviews here on Yelp, it genuinely feels like customer concerns are treated with complete disregard.. Two weeks ago, I brought my car in for a full diagnosis and paid a $100 deductible to have my screen and windshield gear replaced. I was told the parts needed to be ordered and that I would be notified when they arrived. After a week and a half with no update, I had to call them only to find out the screen had arrived, but the wrong part had been ordered. Not only was this frustrating, but the fact that I had to chase down this information myself speaks volumes about their lack of communication. I was told I'd be contacted when the correct part came in. Days passed -- nothing. I called again and was met with vague answers and no real clarity. I requested a callback from Reese, and I was told he'd reach out, but he never did. After waiting even longer, I went in person. When I spoke to Reese and explained the situation, his response was dismissive and unprofessional. He asked, "What's your issue? All the parts are in stock," in a tone that felt condescending and completely disconnected from everything I had just explained. I ended up scheduling an appointment for the following week--the earliest availability they had. Two days later, I returned for a separate appointment to replace my front tires. I asked Trevor if they could install the screen and windshield gear during that visit so I wouldn't have to come back again. Trevor was unable to provide even basic clarity on the status of my vehicle. He told me the radio wasn't in stock--directly contradicting prior information--and could not answer straightforward questions without deflecting responsibility. Repeatedly saying that Reese "might" know more is not acceptable. At a minimum, staff should be equipped to provide accurate, consistent information or take ownership of finding it. Equally frustrating was the front desk experience. The reception staff came across as disengaged and unhelpful, showing little interest in understanding or resolving the issue. Instead of facilitating communication, I was repeatedly redirected to other departments often without answers creating an unnecessarily difficult and inefficient process. Additionally, when I asked Reese for the cost of my tires, he initially quoted me the wrong price. When I asked him to double-check, he appeared irritated, only to later realize he was off by $40. He must think money grows on trees. That level of inaccuracy when discussing pricing is unacceptable. To make matters worse, I was later told that the radio had actually arrived but was sent back after sitting there for nearly two weeks--without anyone ever notifying me. This is not just poor communication; it reflects a complete breakdown in internal processes. At its core, the issue here is a severe lack of coordination between departments. There appears to be no reliable system for sharing information or keeping customers informed, resulting in confusion, wasted time, and an extremely frustrating experience. To Brian from Kelly Jeep: if you see this, please don't respond with a generic, automated reply. This situation requires accountability, not a template response. If necessary, I am fully prepared to take this experience to other platforms like TikTok and tell people about the unacceptable level of service at this location. This isn't the first issue i've experienced with you guys.

Reynolds Auto is a great place to go if your looking for a clean, quality upscale vehicle. Jeff…read morefinds the best cars! We had our last car from Jeff over 12 years - a Lexus RX350 and it is still going strong! We just purchased another one gently used and good as new for much less than a brand new one. If you like a nice ride and you appreciate the value of buying a used car check out Reynolds Auto in Wakefield. Jeff is professional, responsive, and finds beautiful, clean cars. We highly recommend!

This dealer was the most positive experience I have ever had with a potential car purchase. Jeff…read morewas very responsive, informative, personable and trustworthy. It's a smaller operation than the big dealerships, but he seems to have a quality and well selected lot of cars and the service is definitely more personal and straightforward. No games and pressure like you can feel at many other places. I would strongly endorse this business.

Great place to buy., haven't needed their service yet hopefully I won't…read more Nice sales staff

I left my vehicle for a service, for the day, never completed the service…read more When I received my vehicle back, I was missing a Lulu Lemon order, and a pair of Mau Jim sunglasses were missing from my console. They were rude and hung up on me when I called about the incident and the invoice for over $300 for an oil change. Stay out of this place, terrible service from sales through service.

Been coming to this gas station nearly weekly since I moved to Peabody about 7 years ago. Bit short…read moreon cash after just starting a new job and haven't had time to do Instacarting. I come here on the morning of 6/9 and ask for $10 dollars worth of gas on my card. Something I've done plenty of times. Guy who I've never scene before claims their minimum is $15 so I didn't get any gas. If you don't want my money, I'll spend it elsewhere I guess

Don't have your car fixed at this place or your putting yourself as well as anyone driving with…read moreyou in danger and anyone else on the road. If you go back to complain after getting your car fixed inproperly they will assault you! Maybe even rip your cellphone out of your hand and throw it in the street like they did to me when I said I was recording my assault. I would not let these people put air in my tire they are rude and combative

I had a great experience with Dan Fava at smart car center in Lynnfield!…read moreHe took time to explain the merits of both used and new models. clearly explained and help draft options to meet my particular needs. I would highly recommend working with him for purchase of a smart car

Cant imagine a salesman more helpful than Dan Fava at Smart Center of Lynnfield. I had tried a…read moreSmart 2016. Drove like a Mac truck. But poised to find an all electric I put Smart back on my list with Chevy Bolt and BMW i3. After reading a bad review, I test drove prepared not to like it so I really put the car through it's paces. With Dan we took out a Cabrio and drove with the top back, back and down, bars on and off, windscreen up and down and windows up and down with each variation up to 65-70. Dan put up with my demanding ways with total aplomb. And we had fun chatting about the safety features of the Smart that so many people are not aware of. In addition to it's great ratings (eg. Maximum stars in Euro NCSP tests - check out their video at 64 mph) I personally think that because it is so tall and visible and because it is so small (3 can fit into one parallel parking space), it is less likely to be hit in the first place. And, my gosh, the car knocked my socks off: super acceleration when needed, fantastic tracking (unlike the Bolt and i3), no uncomfortable deceleration (unlike Bolt and i3 even in non-eco mode), and unfathomably wind-free with top-down (only electric convertible on the market). Some reviewers out there just have a chip on their shoulders about small cars I'm convinced. I am sold on the Smart 2017 and on Dan. Best car buying experience ever (and I'm pushing 70).