I've had the pleasure of doing business with Cambridge Honda since 2019 including the purchase of…read moremy last two vehicles and NEVER LOOKED BACK!! This dealership is an exemplar of customer service from sales, to service, to the body shop! This outstanding team not only possesses the winning combination of friendliness and professionalism but they go out of their way to work within my budget no matter what the service. This includes everything from the purchase of my vehicles to the body work they recently completed as the finished product left my vehicles looking as good as it did when I had purchased it from their showroom floor two years ago! If you are wise enough to to business here ask for Joe in the service department, Jorge in the bodyshop, and Rubin who sold me my vehicles. They are totally top notch! This is one dealership that totally puts its money where their mouth is when they claim we are "family!

Terrible service. We purchased a brand new 2025 Honda HRV from this place, shelled out extra for an…read moreincreased warranty, and our car has had to have *two* repairs in the first six months of ownership. The first time, our engine wouldn't turn on and it was because rats had chewed through the wires. Apparently this is a known issue with Honda cars because they use soy-based plastic wiring. They quoted us over $6k to do the repair. Our insurance said that dealerships always overprice their repairs and they won't cover any repairs by dealerships for that reason. We went with a different auto repair shop, which quoted us over a thousand dollars less to do the repair. The second time, our rear windshield shattered for no reason. This is also a known issue with Honda HRV cars, but the dealership refused to cover it under warranty because they are only doing it for 2023 and 2024 cars. However, it's definitely a known issue because it's the same car and earlier models had the same issue. We have a six month old baby, which is why we bought the car. So thankful our baby was not in the car when the rear windshield shattered. We will never buy a Honda again.

The owner of the shop, Peter Sarris and his wife, Mr. and Mrs. Sarris are decent people. I had a…read moreprobelm with my AC along with some other issues with my car a 2016 Range Rover Sport. Other automobile shops sent me an estimated invoice of over $5,000 for the AC alone and could not promise the problem to be fixed. WIth Sarris, less than half of the budget and all the problems fixed beautifully. Mr. And Mr. Sarris are genuine people who actually care about others. From several in person visits, I built a personal friendship with them. The guys that work there, Johnson and Andy are also genuine and bright people. They truly give you this feeling that you are welcomed and accepted there and they always find solution for you. I wasted thousands of dollars on my car until I met Sarris. Take this as a good suggestion, bring your car to Sarris if you need any help!

Sarris has been servicing my car for a couple of years…read more Here "your Mercedes is out of warranty" is not as scary as in the TV commercials. They are super fair, reliable and have not forced any unnecessary services onto me. They even sent me to Herb Chambers (which I really dislike) when a catalytic converter was broken. They told me that Mercedes extended the warranty on many of them, but of course won't tell their customers until they bring in the car. So unless Peter (the boss I think) had told me, I would not have known and probably paid for a new catalytic converter my self into their pocket. WOW - A trustworthy car repair shop.

We had a really nice time! We could explore without feeling pressured by sales reps. Elkin Pereanez…read morewas fantastic--so helpful in finding the car we wanted. After the sale, he was great at keeping us in the loop and making sure we were completely satisfied. I'd definitely suggest talking to Elkin if you're thinking about buying a car at Toyota of Watertown. Fantastic experience.

I moved up here from out of state a few years back and had fine experiences with this location for…read morecar service during my first 2 years in the area. The last 3 years have been a different story. Every time I bring my car in, prices are unreasonable, with added expenses we didn't discuss before service. I have to negotiate literally every time I bring my car in, and I leave feeling swindled consistently. To say this place has become a scam is an understatement. The prices are arbitrary, and they can never tell me what work was actually done on the car. I most recently dealt with Michael for car service. I dropped my car off at 9am and then reached out to Toyota to check in at 3:30pm because I hadn't heard anything. I got a receptionist, who said Michael had a line of customers at his desk and that he'd get back to me. I immediately received an automated text message to approve or deny a list of services (that were not the reason I needed service on that particular day), and they never even addressed my issue. I waited until 4pm to call back, nearing the end of the work day because I needed to pick up my car by close and I was nervous they now wouldn't have time to address my issue. They'd had the car already for 7 hours without actually addressing the issue, only for Michael to call me around 4:30pm to say they can't help me. More accurately, I was given two options, 1) Toyota cannot help me because I had work done with "aftermarket parts" (these parts were installed by Toyota when I purchased my car, mind you), so I'd have to bring my car elsewhere, or 2) They would charge me an indiscriminate amount to remove all the fully-functioning "aftermarket" parts because "maybe" it would get them one step closer to addressing my issue - no guarantee it would solve anything but I'd be charged a great deal more money, have functioning parts removed to potentially also cause more issues without necessarily solving the original issue. I asked if a third option was available, one that could have been a fairly simple fix - and one that was recommended by another Toyota Service Center as the first step in solving the problem, and he said he'd never heard of such a thing. I explained that I'd contacted this other Toyota, and they said to start with this third option. Michael said, "If that was an option, the service technician would've given it to [him]." I asked if he could check in with the technician, and he refused several times. When I brought this up upon collecting my unserviced vehicle, he claimed that "he's not racist, but the technician is Chinese and doesn't speak English," so it wouldn't have helped anyone even if he had asked about the third option as I requested. Michael then went on to charge me $149 for labor (not the full $199 he "should've" charged me, as he pointed out for me to be grateful), despite nothing being addressed or accurately diagnosed on my vehicle. When asked how long the vehicle was looked at and what exactly I was being charged for, Michael couldn't answer. After years of feeling disrespected at this location, this was my final straw. I would strongly advise anyone to look elsewhere.

Most people know that unless they "take someone with them" to buy a car, you're going to get kinda…read morescrewed. Scott The Car Guy IS that someone! A friend I trust was raving about Scott's services, so I contacted Scott when I tried to sell my existing car and get a new car. My situation was challenging due to high miles, however, he exhausted all possibilities for ways to sell and/or trade my existing car, plus worked with me on finding a new car based on my interests, needs, timeline, and finances. From the first time I contacted Scott about selling my used car, till the time I actually drove my new car off the lot, it was less than a week. He moves fast, handles all the research, negotiating, calls and paperwork, and makes everything painless and more than convenient than you can possiblly imagine. Definitely check into Scott if you are hoping to sell a car and/or buy a new/used car, he's friendly, knowledgeable of both cars and dealers, and his rates are super-reasonable.

This is a long overdue review of Scott. My wife and I have used Scott twice to replace her cars,…read moreand both times he delivered and surpassed our expectations. We were introduced to Scott by a colleague of mine who also used him and was happy with him. And we remain grateful for that introduction. Looking back, I can see that we continued using Scott for 4 primary reasons: 1- We trust him 2- We value his expertise 3- We enjoy working with him 4- We don't have time to handle getting new cars ourselves. We first used Scott in 2021. After reviewing what my wife wanted in her X5, he rightly advised that we go with a custom build. Scott handled everything from the negotiation of the deal to placing the order to finalizing the documents which we simply DocuSigned before the car was delivered to our home. Throughout the process, Scott tracked the progress of the car build and kept us updated, and my wife was extremely happy with the car she ended up with. Despite the car being a custom build, Scott was able to get it at 9K below MSRP at a time when car prices were already starting to get somewhat crazy. Scott's involvement didn't stop with the car delivery. The car had some tree sap on one of the mirrors, and he ensured the dealer took care of that as well. The second time we used Scott was toward the end of 2023. The last few months of 2023 were trying for us as a family with the loss of my father, then a close uncle, then our dog, and then my wife's stepfather. Those losses combined with our jobs made it difficult for us to work with Scott with much lead time. We ended up asking him to find my wife a 2024 X5 matching a specific build and he literally had days right before Christmas to do it. And he DID it. This time, the new car was again 8-9K below MSRP. And Scott again took care of handling everything from finding the car which he did in a weekend, to negotiating the deal, to finalizing the documents for us to DocuSign, and finally ensuring the car was delivered again to our home. With everything we had going on in our lives and our jobs, I can say without the shadow of a doubt that if it weren't for Scott, my wife would not have been able to get a new car by end of 2023. We highly recommend Scott, much like he was highly recommended to us. And we are grateful for his good nature and calm dealing with our constraints in 2023 because we know that couldn't have been easy for him. In a world where everything is inflated, Scott is one of the few exceptions where the value you receive far outweighs the fee you pay.

Amel was amazing! Very knowledgeable about all types of Mercedes, he took the time to explain every…read morefeature available, and was helpful throughout the entire process.

A Five-Star Experience at Mercedes-Benz of Boston, MA…read more After visiting several MB dealerships in the Boston area Mercedes-Benz of Boston was definitely a five-star experience. The moment I arrived at MB of Boston, Andy Espinosa/Sales & Leasing Consultant at MBB greeted me with professionalism and warmth. Throughout the buying/leasing process Andy demonstrated his commitment to excellence in customer, appreciation and satisfaction. The staff went above and beyond to ensure my experience was seamless and enjoyable. Whether it was the attentiveness of Andy as the Sales focal, the transparency from the Business team throughout the process, or the meticulous care from the Service department, every interaction from the entire team reflected their dedication to customer satisfaction. When I arrive to actually pick up the car, a beautiful and huge red bow adorn the hood as I took a first glimpse of my new S580 sedan! Special thanks to Andy Espinosa and the standout staff, who exemplified what it means to deliver world class service. Their collective knowledge, patience and clear communication made me feel confident and valued throughout the entire experience. The dealership itself is immaculate, well-organized and welcoming. it's rare to find a car dealership team that truly treats you like family while maintaining such high standards of professionalism. I wholeheartedly recommend Andy Espinosa at Mercedes-Benz of Boston to anyone seeking not just a luxury vehicle, but a luxury experience. Andy earned my trust and my loyalty as a returning customer.

George is super friendly and great with explaining the services provided. I haven't gone anywhere…read moreelse for my car services but haven't felt the need to. They were kind enough to install my plates for free with my state inspection and I've only had to wait an hour for my oil change and car inspection (36). There was a cash price available if you have cash. Call to make appointments! They're always very busy and did have to turn away a walk in.

We've trusted this shop with both our commercial and personal vehicles for the past three years,…read moreand they have been excellent every time. They are professional, honest, and genuinely trustworthy -- which is exactly what you want in an automotive shop. I really appreciate that they explain what needs to be fixed, how urgent it is, and what can reasonably wait, without ever making you feel pressured. Their pricing is fair, their work is reliable, and their reputation speaks for itself. There's a reason the lot is always full!

This was my second car purchase with Colonial VW. From the moment I walked in the door the…read moreexperience was incredibly pleasant and just plain easy. I worked with Josh to get me a new Golf R! He was honest from the get go, had great communication and ultimately got me exactly the deal I needed. I will continue to go back again and again. Thank you!

The sale people were nice. The finance people were surprisingly rude and unhelpful, throughout the…read moreloan process and beyond. The service center is also not great and I started going to Boston VW in Watertown for service instead.

Just had my latest service on our 2025 Honda. We have been buying…read more And servicing our Hondas at this dealer for years and they have always been completely helpful, friendly and competent in our experience. Much thanks today to our service advisor ,Matt, who handled our service and our concerns today. He was great as usual.

I used to come here regularly for repairs, as I trusted the dealership I purchased from. As time…read morewent on, service has gotten worse and more expensive. The last repair is the nail in the coffin. They messed up a side view window repair (it just fell out 50 miles later when the door was closed), and then wouldn't give a refund for their incompetent $300 repair or any kind of discount since their original quote was 3x less than the actual quote ($900!). In the clown show, the person was like oh, it's easy to pop back, after which the mirror immediately fell out and shattered. During later discussion, he then said we came in with a shattered mirror.