October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

We had a wonderful experience purchasing our new Audi. Jason was patient and explained all the…read morefeatures with great detail. Technology can be intimidating however Jason answered all our questions and our new ride is very user friendly. He is an asset to the company and we highly recommend him-very knowledgeable Thank you and we will not hesitate reaching out to him if necessary- Right from the start with our warm greeting to finalizing the paperwork was a very positive encounter Sincerely Joe and Eileen Flibotte

I have purchased from Audi Peabody, BMW Peabody, Volvo Danvers in last 5 years. Audi is by far the…read morebest of the dealerships. They really value your time. No games, no gimmicks. I'd highly recommend the associate I used, Karl, who went above and beyond my expectations. He was attentive and not pushy. Very knowledgable and followed up after my purchase. When something was missing, he made sure that he made it right and did so in a way that was convenient to me. He was great and very helpful.

Got a 2015 BMW 328xi from these guys and Ben Dorne was great. Very good people, reasonably priced…read morewarranty to go with my purchase, and their price on this model was more competitive than any of the others around. I'd recommend anyone to check out Auto Mall for their next used vehicle. Thanks again!! Craig

Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving…read moreform dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again.

My car was dropped off at a shop for repairs and I was told it was totaled. car shopped for a few…read moredays and saw a Acura MDX online at this place. called and spoke to Alvin and he informed me that the car was sold but they have plenty suvs and crossovers on the lot. I drove up and when I say they had a great selection! I chose a Lincoln MKX Reserve and it was the best decision I could've made. Alvin and Mike were amazing from the beginning of my sale all the way to the end. Even offered to reimburse me for my rental fees while they put brand new brakes on my new car. I highly recommend this place!

Any review rated over 1 star is a lie or from someone that knows them personally , with a company…read morelike this you should be able to rate 0 stars. All the reviews stating issues from the very start and the car they purchased not have been fully gone through and checked like it states on the website for this place, "every car we sell is inspected by our AAA certified mechanic", is a total lie. They do not have their cars serviced by any certified mechanic, they also flat out refuse to give any paperwork for any repairs that they do to whatever you buy from them, every time you ask for anything showing what repair was actually done, they will give you excuses and promise to give it to you. I had brakes, muffler, tires, a totally rotted out front frame (that the owner, Eddie told me he knew about and forgot to tell me before I purchased the car, and several other repairs done and never once would be given any form of paperwork showing the repair. I was told Eddie misplaced the paperwork, the mechanic still had it, its around here somewhere and we'll look around for it and most recently, the wonderful phony typical used car dealer, Mike Doucette told me and also Eddie himself, "I pay for the repair, I get the paperwork, not you"! Obviously if they really had a AAA cert mechanic, they would have no problem, giving the paper work for any and all repairs they do, no matter who pays for it. Not one repair done by them was done properly or fully completed. The fact they Eddie and Mike admitted to me that they both knew about the through rotted frame and let me drive it like that until the muffler had issues and a "real" mechanic looked under the car, and noticed the rotted frame, speaks volumes of the way these guys care about what they sell and to who and the standards and morals they both have. They buy the cars they sell dirt cheap at the auctions and pass them off to innocent people just to make the sale. They will tell you "we literally just got the car in today and haven't had time to have our mechanic go through it yet, but it will be fully gone through and any issues found will be fully fixed" I was told that for 2 cars I looked at and both had been listed on their site for sale, one was on for 3 months and the other had been listed on their site for 5 months. When you call them out on any issues, with me they were all very dangerous issues where the car should never have been sold to anyone, Eddie will blame Mike Doucette (Mikey D) for smoking crack and steeling from him and Mike Doucette will blame Eddie for being in a rehab for drugs. Both of these "men: are the bottom of the barrel when it comes to being used car salesmen, guys like them are what have given any car dealer, salesman a bad reputation. This "dealership" needs to be looked into and closed down. It honestly comes across as a cover for selling something else!! Please Beware!!!

my husband and I have had great service and experience with Mini of Peabody. Luis in sales have…read morehelped us for 9 years thru my 3 mini cars. l absolutely love my mini!! I love Luis a little bit too! He was always there to find us what we needed. Also the young.fellow Freddie was patient to get things started on my radio and my phone. The service department is also great and accommodating. I love that I can get my inspection sticker when I get my regular service done.Nothing but good things to say about my Sales guy Luis and Mini of Peabody! Thank you Nina and Alex Talalayevsky.

Predatory practices and property damage. Stay far away…read more brought my 2015 MINI Cooper Countryman here--a rare, low-mileage, garage-find vehicle in pristine, museum-quality condition--expecting professional service. Instead, I received damaged property and a blatant attempt at financial extortion. First, when picking up my vehicle, I discovered the dealership staff had covered the exterior paint in deep scratches. Under the legal standard of bailment, a service center has a strict duty of care to return a vehicle in the exact condition it was received. This establishment completely breached that duty. Second, they pulled a highly deceptive tactic with their loaner vehicle. Staff verbally assured me the vehicle had "no damage" and rushed me through the paperwork. I drove exactly three minutes down the road to an empty parking lot, inspected it, and found a scratch. When I immediately notified them, the service manager's response was, "We're gonna have to see how much that costs," clearly attempting to stick me with pre-existing damage. This is a textbook unfair and deceptive business practice. I am already documenting a formal complaint under Massachusetts G.L. Chapter 93A, escalations to MINI Corporate USA, and a report to the Massachusetts Attorney General's Consumer Advocacy and Response Division. Do not trust this service department. They will damage your asset, lie about their loaner vehicles, and try to force you to pay for their negligence. Absolutely unacceptable.

I went to Ira Subaru to purchase my first car! Walking in on a Saturday, I didn't expect to be…read moreassisted right away. But right when I walked in, Rich was there with a smile, ready to help me! Rich noted down my car needs and budget. Right away he understood what I wanted and showed me a few cars. I didn't feel pressured throughout the process. I expected to feel stressed, but the Subaru team made me feel comfortable. Thank you everyone for your help. I will definitely be recommending Rich to my family and friends. Thank you Rich! The experience was wonderful all around. The renovated property is beautiful. I love the updated lounge area, very comfortable!

I took my Subaru here for an oil change as I received a postcard for a great price ($29.99) for a…read morefull synthetic oil change and filter. During inspection, they found a recall that needed to be performed. And about $6000 in other service that made it sound dangerous to drive the vehicle if I didn't get it done-so much so they refused to do the recall unless I did the other services. Some symptoms mysteriously occurred only while it was in the shop. They did eventually honor the price on the card for the oil change-after I had to request it a second time. I'm unlikely to return.

I highly recommend Desi's Used Cars and its venerable owner Desi, a/k/a Steven D. I'm lovin' my…read more"new" ride that I bought on 6/8/15. It's a 2001 Ford F150 - built Ford-tough! It's14 years old, but it rides almost like new. It was a low-mileage, one-owner trade-in from a local dealership, and Desi snagged it. Buying a used vehicle is a major purchase and risky proposition. Who doesn't approach it with some trepidation? Take heart, Desi is not your stereotypical used-car dealer/shark. There was absolutely no pressure. He was helpful and considerate. I can't tell you the price he charged me. Other dealers would stone him. He could have reaped a much higher profit, I'm sure, as internet inquiries came in while I scrambled to raise cash. But Desi didn't back-out of the deal. He kept his word. Full disclosure: this review is completely independent, and no compensation was received except a sweetheart-deal on a 2001 Ford F150 XLT, extended cab, 4.6L V8, automatic, 4X4, off-road, tow pkg, 17" alloy wheels, full power, kold AC, lux upholstery, privacy glass, sleek two-tone black and silver. I got mine - from Desi! Buy Low, Sell Low: Desi lends new meaning to the term "low rider."

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

Came here for my first service appointment and was greeted by a kind guy who helped me with my…read moreservice experience. It was swift and easy and I loved that they had a little cafe to sit at, get some work done and enjoy some complimentary coffee (complete with a barista)! The service was fast and they didn't try to sell me on any additional (and usually unnecessary) services which was my fear. The oil change also was less than what I had anticipated, so all-in-all, a good experience. Looks like I have my go-to service spot moving forward.

This is my go to for parts and service, I would recommend this dealership over any of the ones…read moreowned by herb chambers they will blow your car up n make every excuse and not take responsibility for their work but this place is by far one of the best dealerships in Mass

Cris Duran is extremely helpful, knowledgeable and a kind sales person. I highly recommend Cris and…read moreAcura of Peabody. Five star service.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.

Dear Management and Team,I am writing this letter to formally express my appreciation for the…read moreexceptional service your team provided for my vehicle. I recently brought my car in to have the lower control arms replaced, and I could not be happier with the entire experience.From start to finish, your team demonstrated complete honesty and transparency. I deeply appreciated that the technicians took the time to show me exactly what needed to be replaced before doing the work. Finding a shop that is this trustworthy is rare, and it gave me complete peace of mind.On top of the honest communication, the pricing was excellent and highly competitive. The quality of the workmanship and the outstanding customer service truly exceeded my expectations.You have earned a loyal customer, and I will absolutely be returning to your shop for all of my future vehicle maintenance and repairs. Thank you all for your hard work and dedication to great service.

Ask for a estimate to put air conditioner in my 69 GTO normally it's around between 25 and 3500 at…read morethe most. They want a 13,000 f****** stupid ​​​​​​​​