can not recommend Kelly Jeep Chrysler enough. we've been going through Hell with one of the…read moredefective 4xe Jeep Wranglers. Jeep corporate was no help. Stelantis was no help. it was the dealer - who had no legal obligation - that actually helped us the most. this went on for over four months and the people at Kelly Jeep Chrysler were super supporting. Brian Kelly hired the right staff. From general manager Andrew on down to service manager Dave. They really care about their customers. We've been loyal Kelly customers for decades and over this past 4-5 months we learned that the loyalty goes both ways. They've earned all our future business as well

The photo I attached is the perfect representation of the customer service at Kelly Jeep. Two…read moreoversized computer screens completely block Trevor from view, making it nearly impossible to have a normal, face-to-face interaction. That setup mirrors the overall experience here -- impersonal, unengaged, and lacking basic customer care. Unlike Joseph A.'s 1-star review from about a month ago, I CAN believe I'm writing this. Kelly Jeep has some of the most disappointing customer service I've experienced. Based on the number of negative reviews here on Yelp, it genuinely feels like customer concerns are treated with complete disregard.. Two weeks ago, I brought my car in for a full diagnosis and paid a $100 deductible to have my screen and windshield gear replaced. I was told the parts needed to be ordered and that I would be notified when they arrived. After a week and a half with no update, I had to call them only to find out the screen had arrived, but the wrong part had been ordered. Not only was this frustrating, but the fact that I had to chase down this information myself speaks volumes about their lack of communication. I was told I'd be contacted when the correct part came in. Days passed -- nothing. I called again and was met with vague answers and no real clarity. I requested a callback from Reese, and I was told he'd reach out, but he never did. After waiting even longer, I went in person. When I spoke to Reese and explained the situation, his response was dismissive and unprofessional. He asked, "What's your issue? All the parts are in stock," in a tone that felt condescending and completely disconnected from everything I had just explained. I ended up scheduling an appointment for the following week--the earliest availability they had. Two days later, I returned for a separate appointment to replace my front tires. I asked Trevor if they could install the screen and windshield gear during that visit so I wouldn't have to come back again. Trevor was unable to provide even basic clarity on the status of my vehicle. He told me the radio wasn't in stock--directly contradicting prior information--and could not answer straightforward questions without deflecting responsibility. Repeatedly saying that Reese "might" know more is not acceptable. At a minimum, staff should be equipped to provide accurate, consistent information or take ownership of finding it. Equally frustrating was the front desk experience. The reception staff came across as disengaged and unhelpful, showing little interest in understanding or resolving the issue. Instead of facilitating communication, I was repeatedly redirected to other departments often without answers creating an unnecessarily difficult and inefficient process. Additionally, when I asked Reese for the cost of my tires, he initially quoted me the wrong price. When I asked him to double-check, he appeared irritated, only to later realize he was off by $40. He must think money grows on trees. That level of inaccuracy when discussing pricing is unacceptable. To make matters worse, I was later told that the radio had actually arrived but was sent back after sitting there for nearly two weeks--without anyone ever notifying me. This is not just poor communication; it reflects a complete breakdown in internal processes. At its core, the issue here is a severe lack of coordination between departments. There appears to be no reliable system for sharing information or keeping customers informed, resulting in confusion, wasted time, and an extremely frustrating experience. To Brian from Kelly Jeep: if you see this, please don't respond with a generic, automated reply. This situation requires accountability, not a template response. If necessary, I am fully prepared to take this experience to other platforms like TikTok and tell people about the unacceptable level of service at this location. This isn't the first issue i've experienced with you guys.

I did not buy a car from the dealership. I was trying to buy a car that just came in on a trade…read more Well the dealership figured out if they were going to keep it or not. Kristen was in contact with me over the time during the discussion of keeping the car. She was very helpful and kept in touch. Thank you

The harassment from them is unreal. The amount of text, calls and fake bookings I get is not…read morenormal. I spoke with someone once to get some information and after that the text and calls don't stop even after I asked them to stop. I've had multiple appointments booked without my permission on days and times I've never agreed on. The only reason this gets a 2 star is because Ben in the Service department is amazing!

I can not even begin to say enough wonderful things about Flagship Lynnfield!…read more I come from a family that has been in the car business for years. Today on a whim, I decided to go to Flagship Lynnfield to check out a car that I just couldn't get my mind off of. Upon arrival, I was greeted by Karl. He was upfront, down to earth and real. He didn't know my background, he thought I was just another customer. Karl bent over backwards to help me and make sure that I was satisfied and happy. Honestly, it may have been him who sold me the car. For real. A car dealers daughter in law. Along with the amazing Ken Julian, I got my dream car. If you're a family member of anyone in the used car world you would know that it's almost impossible. But, THAT IS how good the deals are at Flagship Lynnfield. I'm so happy to have found my dream car and this team. I will never again go anywhere else. You have my trust and business for life!! Thanks to Karl, Ken and even Nathan (in service) for an amazing car and deal!

My experience with this dealership was deeply disappointing and surprisingly unprofessional. I flew…read morein from NJ after confirming details with the salesperson, Dumitru M., and keeping him fully updated regarding unavoidable flight delays caused by the government shutdown and TSA disruptions. Upon arrival, instead of a simple acknowledgment or professionalism, I was met with a condescending remark: "Did you guys fly Spirit? Why were you so late?" An unexpected (and frankly inappropriate) greeting from someone representing a Mercedes-Benz dealership. The issues continued during the transaction. Despite arriving with my own secured financing, I was given vague explanations as to why it could not be used, coupled with pressure to accept the dealership's significantly higher-rate (2% points higher) financing. This alone was disappointing, but the situation escalated when I was informed that I would not be able to take the car home because they "could not issue temporary plates." This is an astounding failure, especially considering I had flown in for the sole purpose of purchasing and driving the vehicle home. A few weeks later, the vehicle was still not ready to be delivered, I emailed my rescission to them, and walked into my local dealership (no flight needed), purchased and drove off same day with my newer model year Mercedes. A sublime experience - with none of the obstacles or unprofessionalism encountered here. In hindsight, MB of Lynnfield's inability to deliver the vehicle spared me from what would likely have been ongoing frustration. To be clear, several staff members were courteous and professional - including Kevin, Nick, Ibe, Gil, and Michelle. However, the experience was overshadowed by the conduct and handling displayed by Mr. Dumitru M., which fell far below the standards expected of the Mercedes-Benz brand. I hope the dealership takes this feedback seriously, as customer service of this caliber is unacceptable and unworthy of the badge it represents. TL; DR: My experience with this dealership - and specifically Dumitru M. - was incredibly disappointing. Communication was dismissive, promises were broken, and follow-ups ignored. What should've been simple became an exhausting ordeal marked by poor transparency and zero accountability. I even flew in from out of state for their shenanigans. Nothing about this place is Mercedes-Benz-esque. Save your time and go elsewhere.

Great place to buy., haven't needed their service yet hopefully I won't…read more Nice sales staff

My recent experience with Herb Chambers Cadillac of Lynnfield service was nothing short of…read moreunacceptable. To start, they simply do not answer their phone. Repeated calls go unanswered, and when you finally reach someone, it feels like you've won the lottery. The service department appears chronically understaffed -- every visit, there has been no more than one individual working the counter, creating long lines and unnecessary delays. When I called to schedule service for a legitimate Cadillac issue, I made it very clear that I would require a loaner vehicle, as the repair would likely involve diagnostics and an extended stay. I was told the soonest available appointment was nearly a month out. I accepted it. On the day of service, I waited in line for a full hour just to get inside -- again, only one person working. Then came the real shock: I was informed that there was no record of my reserved loaner vehicle. None. Despite stressing its necessity at booking. The "solution" offered? Come back in three to four months or drive to Warwick if I wanted to rent a vehicle there. That is beyond unreasonable. For a premium brand like Cadillac, this level of disorganization and disregard for a customer's time is unacceptable. Communication failures, booking errors through their centralized intake system, understaffing, and zero accountability make for a frustrating and frankly embarrassing service experience. If you value your time and expect service that matches the price of your vehicle, consider going elsewhere. I've had a far more professional and organized experience with Colonial Cadillac of Woburn, where they actually respect their customers' schedules. Cadillac is a luxury brand. The service experience here feels anything but.

Garen, the owner, is an incredibly nice guy who is also clearly very experienced and knowledgeable…read moreabout cars. He took the time to guide me through everything when I was at his dealership and was super patient. I really like his taste in cars too.

Purchased the Ford Explorer Platinum, after a test drive, and overview of this SUV. The vehicle was…read moreclean inside and out, and drove flawlessly. The dealer completed all the paperwork, applications, New plates, Registrations, insurance and inspection. This saved me a ton of time. I'm an HVAC technician, and I didn't have any time to run a round during this cold week. I was more than satisfied purchasing this SUV from Garen, at Northeast Auto Gallery. I already drove 500 miles on this SUV, the weekend after I purchased it, and couldn't be happier. I picked the right dealer and the right SUV. I recommend you to check out Northeast Auto Gallery, Wakefield, Ma. Professional service from start to finish.

October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

Great buying experience. Went in for a test drive with designs to buy the same car online in…read moreanother market. Note to self: why bother when you can get a great deal locally. Phil McCabe and the Route 128 Honda team were excellent. Phil is very knowledgeable and friendly. No pressure from anyone. Highly recommended. Ask for Phil.

TLDR: If this dealership tells you that you need an expensive catalytic converter, GET A SECOND…read moreOPINION. I am sorry to write a negative public review of this dealership, but I can't get anyone to help with a SERIOUS SERVICE ISSUE. I've called twice and emailed twice in the last TWO WEEKS, and the service manager and general manager are never able to speak with me or contact me. I spent $2300 in October '25 on a catalytic converter on the advice of the service department. In January '26, my check engine light came back on, giving the same catalytic converter code. They said it must have been a bad part and replaced it. It's now April '26, and my light is back on for the third time and giving the same catalytic converter code. At this point, I'VE SPENT $2300 AND TAKEN TWO DAYS OFF OF WORK, THE PROBLEM IS NOT FIXED, AND I CAN'T GET ANYONE TO SPEAK WITH ME ABOUT IT. I bought the car at this dealership and I've had all major service done there for many years now. This is how they treat a loyal customer, apparently. I DO NOT recommend this dealership and I'd advise staying FAR AWAY. If the service manager or general manager will PLEASE return my call and remedy this situation, I'll be glad to amend my review with updated information. UPDATE, May '26: I was finally connected with the service manager, who supervised another examination of my car, and they found a small exhaust leak in the flex pipe near the catalytic converter. The good news- they appear to have fixed it. The bad news- there is still a 50/50 chance that I paid for a catalytic converter that I didn't need. The service manager claims that the leak was caused by them removing the original converter, and that the original converter was bad. It's my opinion that because they failed to find the leak in January, they could have also failed to find the same leak in October, and therefore the leak could have been the original problem, not the catalytic converter (an exhaust leak CAN cause a catalytic converter code to show). Given that uncertainty, I suggested a PARTIAL refund. The service manager was not open to this. He said he'd talk to the dealership owner about it, and I never heard back about that, so I can only assume that that conversation never happened. In addition, I now hear a CLUNKING SOUND under the car, which wasn't there before my last visit when they worked on the exhaust. I contacted the service manager directly about that, and, you guessed it, I never heard back. I don't like posting negative reviews because you never know when a person or business is just having a bad moment. But after being REPEATEDLY IGNORED and, in my opinion, refused even a partial refund for expensive work that was potentially not even needed, I feel a negative review is warranted. I've presented all of my concerns face to face with the service manager, so the dealership had every opportunity to remedy this situation and they sadly, CHOSE NOT TO.

First off it took a while almost 2 hours to appraise my 2011 Chevy Cruze. But I am satisfied as…read morethey honored my online offer and once they looked it over (it was busy today) I was able to sign off on everything, they made it super easy to do. Thank you Nieko A for your assistance!

I just arrived home after a smooth, fairly quick visit (with my parents) to sell one of their cars…read more I was skeptical even though I had heard good reports from friends. I filled information out a day in advance and was given an online quote that was emailed to me. I booked a time to go today and the whole process took between 30-45 minutes and we left with a check for the amount I had received in the email the day before. I wouldn't hesitate to go to CarMax in Peabody, MA again. We worked with Roland and he was terrific to me and my parents and explained everything.

The finance thug attitude was terrible and tried to hard sell the car service plan to us. When we…read moresaid we don't need it, he became very rude and questioned us why we don't buy the service plan and said something like you may die...

Extremely disappointed with Liberty Mazda…read more Negotiated online with Jim and agreed the selling price for a 2015 Toyota Tacoma Truck. The Truck displayed a sticker stating (and according to salesman Pete) the Truck had been serviced by their own Service department. After spending 5 hours of my day and $112.00 having a pre-purchase inspection done at Woburn Toyota, I was given a report listing $4514.00 of service work that was needed. Woburn Toyota service department take a video of the inspection for their customers to see. The video showed that the cabin filter was covered with leaves and dirt, the air filter also filthy, the axle boots split/leaking and a possible leak in the cooling system, the coolant reservoir was below the minimum level. The two most expensive items were the steering rack and axle needed to be replaced. Salesman Pete promised me he would get back to me about them having the repairs done, but never did, he also stated that the owners will most likely sell the truck at auction rather than do the repairs. Buyers Beware!

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I've been car hunting for months with mixed results and about to give up and then called Steven at…read moreDesi's. In our conversation I felt more comfortable than any other "cold call" to a car dealer and checked out Desi's Dealership. He had the car I was looking for at a great price. Even though he's 45 minutes from the house it was well worth the trip. When I test drove the car I had two minor issues that he addressed (brakes + loose feeling steering.) When I took delivery everything felt right. I'm happy with my vehicle and the way he handled things. He went above and beyond through the whole transaction. I would highly recommend Desi's (Steven) to anyone shopping for a used car in the greater Boston area.