The photo I attached is the perfect representation of the customer service at Kelly Jeep. Two…read moreoversized computer screens completely block Trevor from view, making it nearly impossible to have a normal, face-to-face interaction. That setup mirrors the overall experience here -- impersonal, unengaged, and lacking basic customer care. Unlike Joseph A.'s 1-star review from about a month ago, I CAN believe I'm writing this. Kelly Jeep has some of the most disappointing customer service I've experienced. Based on the number of negative reviews here on Yelp, it genuinely feels like customer concerns are treated with complete disregard.. Two weeks ago, I brought my car in for a full diagnosis and paid a $100 deductible to have my screen and windshield gear replaced. I was told the parts needed to be ordered and that I would be notified when they arrived. After a week and a half with no update, I had to call them only to find out the screen had arrived, but the wrong part had been ordered. Not only was this frustrating, but the fact that I had to chase down this information myself speaks volumes about their lack of communication. I was told I'd be contacted when the correct part came in. Days passed -- nothing. I called again and was met with vague answers and no real clarity. I requested a callback from Reese, and I was told he'd reach out, but he never did. After waiting even longer, I went in person. When I spoke to Reese and explained the situation, his response was dismissive and unprofessional. He asked, "What's your issue? All the parts are in stock," in a tone that felt condescending and completely disconnected from everything I had just explained. I ended up scheduling an appointment for the following week--the earliest availability they had. Two days later, I returned for a separate appointment to replace my front tires. I asked Trevor if they could install the screen and windshield gear during that visit so I wouldn't have to come back again. Trevor was unable to provide even basic clarity on the status of my vehicle. He told me the radio wasn't in stock--directly contradicting prior information--and could not answer straightforward questions without deflecting responsibility. Repeatedly saying that Reese "might" know more is not acceptable. At a minimum, staff should be equipped to provide accurate, consistent information or take ownership of finding it. Equally frustrating was the front desk experience. The reception staff came across as disengaged and unhelpful, showing little interest in understanding or resolving the issue. Instead of facilitating communication, I was repeatedly redirected to other departments often without answers creating an unnecessarily difficult and inefficient process. Additionally, when I asked Reese for the cost of my tires, he initially quoted me the wrong price. When I asked him to double-check, he appeared irritated, only to later realize he was off by $40. He must think money grows on trees. That level of inaccuracy when discussing pricing is unacceptable. To make matters worse, I was later told that the radio had actually arrived but was sent back after sitting there for nearly two weeks--without anyone ever notifying me. This is not just poor communication; it reflects a complete breakdown in internal processes. At its core, the issue here is a severe lack of coordination between departments. There appears to be no reliable system for sharing information or keeping customers informed, resulting in confusion, wasted time, and an extremely frustrating experience. To Brian from Kelly Jeep: if you see this, please don't respond with a generic, automated reply. This situation requires accountability, not a template response. If necessary, I am fully prepared to take this experience to other platforms like TikTok and tell people about the unacceptable level of service at this location. This isn't the first issue i've experienced with you guys.

can not recommend Kelly Jeep Chrysler enough. we've been going through Hell with one of the…read moredefective 4xe Jeep Wranglers. Jeep corporate was no help. Stelantis was no help. it was the dealer - who had no legal obligation - that actually helped us the most. this went on for over four months and the people at Kelly Jeep Chrysler were super supporting. Brian Kelly hired the right staff. From general manager Andrew on down to service manager Dave. They really care about their customers. We've been loyal Kelly customers for decades and over this past 4-5 months we learned that the loyalty goes both ways. They've earned all our future business as well

The harassment from them is unreal. The amount of text, calls and fake bookings I get is not…read morenormal. I spoke with someone once to get some information and after that the text and calls don't stop even after I asked them to stop. I've had multiple appointments booked without my permission on days and times I've never agreed on. The only reason this gets a 2 star is because Ben in the Service department is amazing!

My wife recently got into an accident in our '20 Pathfinder…read more While waiting to find out if it would be totaled, we decided to start the search for a replacement. Had a good experience with Chris the salesperson. Put a deposit down to hold a '25 Pathfinder while we waited to hear from insurance. During that time I found a better deal at another Nissan on a Pathfinder in a preferred color with an amazing drivetrain warranty. Once we got confirmation that the old car was totaled, I called Chris to inform him of my choice to purchase the other vehicle. He told me he'd call back with his boss. When he did, I expressed gratitude for his time and help. I said we felt bad because Chris is a great guy. We just found a deal that we couldn't pass up since we were told during our visit here that '25 Pathfinders were flying out the door. The call got a bit awkward and the "Regional manager" said "If you felt bad then why didn't you call him." And then they hung up. Not ideal circumstances and I understand they wouldn't be happy but I'd expect better decorum. Previously thought I'd keep them in mind the next time we needed a car but now I'm not so sure.

I can not even begin to say enough wonderful things about Flagship Lynnfield!…read more I come from a family that has been in the car business for years. Today on a whim, I decided to go to Flagship Lynnfield to check out a car that I just couldn't get my mind off of. Upon arrival, I was greeted by Karl. He was upfront, down to earth and real. He didn't know my background, he thought I was just another customer. Karl bent over backwards to help me and make sure that I was satisfied and happy. Honestly, it may have been him who sold me the car. For real. A car dealers daughter in law. Along with the amazing Ken Julian, I got my dream car. If you're a family member of anyone in the used car world you would know that it's almost impossible. But, THAT IS how good the deals are at Flagship Lynnfield. I'm so happy to have found my dream car and this team. I will never again go anywhere else. You have my trust and business for life!! Thanks to Karl, Ken and even Nathan (in service) for an amazing car and deal!

I came from out of state to look at a car because it had the features/options I was searching for…read moreand closest one to me but it was a 7hr drive. After test drive I went in to do the financing. All during the process I kept telling the dealer that I have loan approval with my companies credit union and that the rate was really good. I told them the rate they said they were very competitive and could probably beat that rate. I did a credit app and was handed over to the finance guy who would ultimately become the deal breaker for me. Right away this guy has me down at astronomical loan rate I asked what did my credit come back as this is extremely, way higher than the rate I told them I already had with my company's credit union. He said we shouldn't use that because they can't hold the car and that it could be sold at anytime while we wait for the check. Then he said just refinance. This is the part that pissed me off. He said you can just refinance right away, but it would help me if you waited 6 months first; but you could do whatever you want. Irritating. Also trying to sell all these warranties I could care less for. I had to walk away from this guy; I told the original salesman that I was going to back out. The salesman, finance guy, and manager had a huddle meeting. Came back to me trying to persuade me to use their lien holder. The finance guy and salesguy were upset with eachother. The salesguy told me that this guy has had problems in the past with other customers, this wasn't the first time. So far very unprofessional stuff happening to me at this dealership. I stood my ground I just wanted to use my company's credit union because the loan came with benefits for me and they couldn't match the rate. Finally we decided we'd go with my lienholder and a purchase agreement was drafted and sent to my company's credit union. I got in my car and prepared for my long trip home, the finance guy called me and made one last attempt offering me a rate lower than the rates he said he couldn't go lower than before. This is all smoke and mirrors just constantly lying to me like its ok and common for people to be deceitful. I said its too late at this point, the rate wasn't lower than the rate I had anyway and that I had to start driving I was behind schedule. He sat silent for like 30secs then said ok bye. The next morning I am home now and got the most predictable text message in the world that somebody came and bought the car last night and thanks/nice to meet you/blah blah. These guys are deceitful. They just want to cash in on the financing of the car they sell to you so if you have good credit avoid this place they don't want customers like you. Financing guys name is Benjamin - Enjoy. Oh and when we first pulled up someone from the service shop, an older gentlemen with grey hair was smoking weed right in front of the service garage entrance. My son kept asking what the smell was.

Great place to buy., haven't needed their service yet hopefully I won't…read more Nice sales staff

I left my vehicle for a service, for the day, never completed the service…read more When I received my vehicle back, I was missing a Lulu Lemon order, and a pair of Mau Jim sunglasses were missing from my console. They were rude and hung up on me when I called about the incident and the invoice for over $300 for an oil change. Stay out of this place, terrible service from sales through service.

Garen, the owner, is an incredibly nice guy who is also clearly very experienced and knowledgeable…read moreabout cars. He took the time to guide me through everything when I was at his dealership and was super patient. I really like his taste in cars too.

Purchased the Ford Explorer Platinum, after a test drive, and overview of this SUV. The vehicle was…read moreclean inside and out, and drove flawlessly. The dealer completed all the paperwork, applications, New plates, Registrations, insurance and inspection. This saved me a ton of time. I'm an HVAC technician, and I didn't have any time to run a round during this cold week. I was more than satisfied purchasing this SUV from Garen, at Northeast Auto Gallery. I already drove 500 miles on this SUV, the weekend after I purchased it, and couldn't be happier. I picked the right dealer and the right SUV. I recommend you to check out Northeast Auto Gallery, Wakefield, Ma. Professional service from start to finish.

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

WAXOYL installer, I was their 1st customer after they became an authorized Waxoyl installer, VERY…read moreIMPRESSED with the product and the Professional care I received, im ready for Winter, No Rust!

Great buying experience. Went in for a test drive with designs to buy the same car online in…read moreanother market. Note to self: why bother when you can get a great deal locally. Phil McCabe and the Route 128 Honda team were excellent. Phil is very knowledgeable and friendly. No pressure from anyone. Highly recommended. Ask for Phil.

Update to my previous review, May 2026: Just visited an auto repair shop that a friend of mine has…read moretrusted for many years. They let me know that the catalytic converter installed by Rte 128 Honda does not have a HEAT SHIELD, which can MELT the surrounding parts. There is also a MISSING BOLT. Honestly, Rte 128 Honda service is not only a rip-off, and not only did they not stand by their work and refund this loyal customer when they may have misdiagnosed the problem which cost me a LOT OF MONEY, but the work they did was SUB-STANDARD and I now have to pay to have it fixed. I hope I can at least save someone else from having a bad experience like I have!

So I was convinced this wouldn't work. Just wanted to sell…read moremy car - not buy one. Didn't want the Craigslist hassle. Didn't want dealer hassle. Went online, got a quote from CarMax (shade over Blue Book value), showed up, greeted, car whisked away, tested, hour later I had a check for exact amount quoted and a bag with my plates in it. Easy. I did walk the lot while my car was being looked at. Tempting. But the money is needed elsewhere. I have seen the future. It's CarMax.

Waited an hour to be told our car isn't worth nearly as much as it was estimated at. Don't waste…read moreyour time going here

Extremely disappointed with Liberty Mazda…read more Negotiated online with Jim and agreed the selling price for a 2015 Toyota Tacoma Truck. The Truck displayed a sticker stating (and according to salesman Pete) the Truck had been serviced by their own Service department. After spending 5 hours of my day and $112.00 having a pre-purchase inspection done at Woburn Toyota, I was given a report listing $4514.00 of service work that was needed. Woburn Toyota service department take a video of the inspection for their customers to see. The video showed that the cabin filter was covered with leaves and dirt, the air filter also filthy, the axle boots split/leaking and a possible leak in the cooling system, the coolant reservoir was below the minimum level. The two most expensive items were the steering rack and axle needed to be replaced. Salesman Pete promised me he would get back to me about them having the repairs done, but never did, he also stated that the owners will most likely sell the truck at auction rather than do the repairs. Buyers Beware!

The finance thug attitude was terrible and tried to hard sell the car service plan to us. When we…read moresaid we don't need it, he became very rude and questioned us why we don't buy the service plan and said something like you may die...

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I've been car hunting for months with mixed results and about to give up and then called Steven at…read moreDesi's. In our conversation I felt more comfortable than any other "cold call" to a car dealer and checked out Desi's Dealership. He had the car I was looking for at a great price. Even though he's 45 minutes from the house it was well worth the trip. When I test drove the car I had two minor issues that he addressed (brakes + loose feeling steering.) When I took delivery everything felt right. I'm happy with my vehicle and the way he handled things. He went above and beyond through the whole transaction. I would highly recommend Desi's (Steven) to anyone shopping for a used car in the greater Boston area.