The harassment from them is unreal. The amount of text, calls and fake bookings I get is not…read morenormal. I spoke with someone once to get some information and after that the text and calls don't stop even after I asked them to stop. I've had multiple appointments booked without my permission on days and times I've never agreed on. The only reason this gets a 2 star is because Ben in the Service department is amazing!

My wife recently got into an accident in our '20 Pathfinder…read more While waiting to find out if it would be totaled, we decided to start the search for a replacement. Had a good experience with Chris the salesperson. Put a deposit down to hold a '25 Pathfinder while we waited to hear from insurance. During that time I found a better deal at another Nissan on a Pathfinder in a preferred color with an amazing drivetrain warranty. Once we got confirmation that the old car was totaled, I called Chris to inform him of my choice to purchase the other vehicle. He told me he'd call back with his boss. When he did, I expressed gratitude for his time and help. I said we felt bad because Chris is a great guy. We just found a deal that we couldn't pass up since we were told during our visit here that '25 Pathfinders were flying out the door. The call got a bit awkward and the "Regional manager" said "If you felt bad then why didn't you call him." And then they hung up. Not ideal circumstances and I understand they wouldn't be happy but I'd expect better decorum. Previously thought I'd keep them in mind the next time we needed a car but now I'm not so sure.

I can not even begin to say enough wonderful things about Flagship Lynnfield!…read more I come from a family that has been in the car business for years. Today on a whim, I decided to go to Flagship Lynnfield to check out a car that I just couldn't get my mind off of. Upon arrival, I was greeted by Karl. He was upfront, down to earth and real. He didn't know my background, he thought I was just another customer. Karl bent over backwards to help me and make sure that I was satisfied and happy. Honestly, it may have been him who sold me the car. For real. A car dealers daughter in law. Along with the amazing Ken Julian, I got my dream car. If you're a family member of anyone in the used car world you would know that it's almost impossible. But, THAT IS how good the deals are at Flagship Lynnfield. I'm so happy to have found my dream car and this team. I will never again go anywhere else. You have my trust and business for life!! Thanks to Karl, Ken and even Nathan (in service) for an amazing car and deal!

Paid for the service that morning and 2 hrs later the mailing came to get $250 off. They would not…read morehonor the coupon that you needed to present at time of payment. For a software update that was unavoidable. Told it was "unfortunate" .

Great place to buy., haven't needed their service yet hopefully I won't…read more Nice sales staff

Absolutely the worse service. Brought my vehicle in for service to get the ac diagnosis and backup…read morecarmera not working. They charged$199 per diagnostics that's should have been a red flag. Had to leave vehicle there for two days. They did services without my consent. Had to call numerous times to get update. I refused service and the manager still charged me for additional diagnostics without my consent. Shady practices he was rude and argumentative. I will never return to get any service done with them. Ended up taking my business elsewhere. They stride on customer satisfaction they should retrain their staff to not speak to a paying customer. Avoid this place at all cost!!

Garen, the owner, is an incredibly nice guy who is also clearly very experienced and knowledgeable…read moreabout cars. He took the time to guide me through everything when I was at his dealership and was super patient. I really like his taste in cars too.

Purchased the Ford Explorer Platinum, after a test drive, and overview of this SUV. The vehicle was…read moreclean inside and out, and drove flawlessly. The dealer completed all the paperwork, applications, New plates, Registrations, insurance and inspection. This saved me a ton of time. I'm an HVAC technician, and I didn't have any time to run a round during this cold week. I was more than satisfied purchasing this SUV from Garen, at Northeast Auto Gallery. I already drove 500 miles on this SUV, the weekend after I purchased it, and couldn't be happier. I picked the right dealer and the right SUV. I recommend you to check out Northeast Auto Gallery, Wakefield, Ma. Professional service from start to finish.

October 1, 2015 Let…read moreme preface this review by saying that, in general, I never write these things. Usually, the service or item I receive is what I expect and there is really nothing worth taking time to share. That IS NOT the case this time! Let me explain; I needed a car to replace the aging one my daughter was driving. After multiple internet searches, I found what we were looking for listed on line at Bill's Auto Sales. I called and spoke with Tony, he assured me that the car was available and, as I was unable to get there until the next day, I should call there again in the morning and speak to Glen so he would know when to expect me. I did just that, and Glen offered that he would hold the car for me while I made the hour and half drive to check it out. When I did arrive, both the car and Glen were there and he gave my daughter and me a free hand in looking it over. It was just as described on their website. He was very open, giving me the Carfax and in telling me the short comings of the vehicle they had found, as well as, how those items would be addressed. After a test drive we were able to settle on a price and a deposit. Due to my schedule we made arrangements to pick up the car the following week, giving Bill's Auto time to make the agreed upon repairs and get the paper work in line. During that week, Glenn messaged me a number of times regarding the progress on both. These guys really communicate well! We indeed picked up the car as planned, took a test drive and agreed that the repairs were complete. Bill's Auto took care of the registration transfer and we were off. My daughter loves the car! So here's what my take away is.. Bill's Auto Sales and in particular, Glen provide an excellent environment for purchasing a car. I found them to be accommodating, friendly, and excellent communicators but above all else they were honest. In discussing the vehicle ..no excuses were made, no stories made up. Buying a car is a big purchase and is never without some amount of compromise working with someone you can trust is key in getting the best deal.. these are your guys. I highly recommend Bill's Auto Sales

Great place to buy a used vehicle. No pressure, very helpful and thorough. Discovered a few issues…read moreafter my purchase and they took care of them, no problem. I would buy from them again, no question

Great buying experience. Went in for a test drive with designs to buy the same car online in…read moreanother market. Note to self: why bother when you can get a great deal locally. Phil McCabe and the Route 128 Honda team were excellent. Phil is very knowledgeable and friendly. No pressure from anyone. Highly recommended. Ask for Phil.

Update to my previous review, May 2026: Just visited an auto repair shop that a friend of mine has…read moretrusted for many years. They let me know that the catalytic converter installed by Rte 128 Honda does not have a HEAT SHIELD, which can MELT the surrounding parts. There is also a MISSING BOLT. Honestly, Rte 128 Honda service is not only a rip-off, and not only did they not stand by their work and refund this loyal customer when they may have misdiagnosed the problem which cost me a LOT OF MONEY, but the work they did was SUB-STANDARD and I now have to pay to have it fixed. I hope I can at least save someone else from having a bad experience like I have!

So I was convinced this wouldn't work. Just wanted to sell…read moremy car - not buy one. Didn't want the Craigslist hassle. Didn't want dealer hassle. Went online, got a quote from CarMax (shade over Blue Book value), showed up, greeted, car whisked away, tested, hour later I had a check for exact amount quoted and a bag with my plates in it. Easy. I did walk the lot while my car was being looked at. Tempting. But the money is needed elsewhere. I have seen the future. It's CarMax.

First off it took a while almost 2 hours to appraise my 2011 Chevy Cruze. But I am satisfied as…read morethey honored my online offer and once they looked it over (it was busy today) I was able to sign off on everything, they made it super easy to do. Thank you Nieko A for your assistance!

Extremely disappointed with Liberty Mazda…read more Negotiated online with Jim and agreed the selling price for a 2015 Toyota Tacoma Truck. The Truck displayed a sticker stating (and according to salesman Pete) the Truck had been serviced by their own Service department. After spending 5 hours of my day and $112.00 having a pre-purchase inspection done at Woburn Toyota, I was given a report listing $4514.00 of service work that was needed. Woburn Toyota service department take a video of the inspection for their customers to see. The video showed that the cabin filter was covered with leaves and dirt, the air filter also filthy, the axle boots split/leaking and a possible leak in the cooling system, the coolant reservoir was below the minimum level. The two most expensive items were the steering rack and axle needed to be replaced. Salesman Pete promised me he would get back to me about them having the repairs done, but never did, he also stated that the owners will most likely sell the truck at auction rather than do the repairs. Buyers Beware!

The finance thug attitude was terrible and tried to hard sell the car service plan to us. When we…read moresaid we don't need it, he became very rude and questioned us why we don't buy the service plan and said something like you may die...