Moved long distance from IL to AZ. Didn't realize how important the accuracy and level of detail is NEEDED. Their inventory list was sloppy and I felt it but didn't say anything. It has now haunted me.
As they were unloading in AZ I couldn't believe how many big ticket items were not cared for and damaged. Leg off expensive console, totally bent marble coffee table (unusable now), expensive brand new leather auto recliner scraped up, 10 piece top brand iron patio set all scratch up, full length mirrors broken.... list goes on. I could name the items that showed up UNDAMAGED. So many "missing" items it could make you go crazy. Oh and bill was $3k over estimate.
You would think the Corporate Office, in IN, would care about their customers wanting repeat business. Well they DONT give a damn about your experience or your belongings. Trust is key with any mover. DO NOT TRUST NORTH AMERICAN VANLINES. No corporate office to back up any local mover. Very sad in today's world. The CEO/President will not talk to their upset customers again very sad. They go silent. Horrible business. In business myself, I could NEVER imagine treating my customer like this.
Yes I paid for insurance - what a joke. Claims will barely pay anything. Working with claims is HORRIFIC. Horrible communication, inaccurate claims etc... Bridget Kelly is President's assistant, again horrible communication. She is not reliable and total gatekeeper.
They clearly don't care about their reputation and the executives will not engage which I think is sad. Overalll.... DO NOT USE! Thought I was safe with a large van line. Moving now to possible law suit. This is not acceptable business practice. UNACCEPTABLE BUSINESS PRACTICE!
All of my furniture was under 4 years old. NO "white glove" service, no floor coverings on floors at either location. Damage to IL home moving out and to AZ home moving in. This company / industry MUST change. read more