Was in the area on 5/19/18 and suggested to a friend let's stop in to get something to eat. My friend had never been here and I told them that I had been here many years ago for dinner in which the food was good, listened to a good live band and we had sat in the back. We walk in and there was a young man at the front desk but he walked away when we were waiting to be seated. It wasn't crowded in there at all. There was a group of about 8 for a birthday celebration, and two other tables with about 3-4 people at each table. We waited and no one came to help us. We finally caught the gentleman that had been at the front desk and asked "do we seat ourselves" and he directed a young lady to seat us. The booth she seated us in had a dirty tablecloth. She told us to sit and she would change the tablecloth and I told her I was not sitting at a dirty table and was shocked that she would have customers sit at a table that's not clean. She took the tablecloth away and brought a fresh tablecloth.
We order breakfast as it's served until 4 p.m. We notice that the prices are pretty expensive. We both ordered the french toast. Tiffany was our waitress. Tiffany had an attitude the entire time she dealt with us. She didn't want to seat us, she didn't want to place us at a clean booth and when we finally got our food (breakfast food shouldn't take that long), she never came back to check on us - clearly she didn't care.
We were both shocked when our orders were placed in front of us. For $12, they gave us eggs, meat, potatoes and french toast but the french toast was only one regular piece of bread that was cut in 2 (my photo is proof)! I've never been served french toast at ANY establishment with less than 4 pieces and for that price? A rip-off. I had wanted to ask Tiffany about it but I had already decided that based off this, the nasty fly that was on the window across from me in the booth and the horrible customer service, that it wasn't even worth inquiring about because I knew wouldn't be coming back. The food was very bland which was a let down. I couldn't finish my food and was disappointed as I was the one that suggested the place to my friend. It was so funny, we had to find Tiffany to ask for our check. When she brought it, she asked me "Would you like a take-out container"? I replied "definitely not".
I noticed that the table in front of us with three friendly women were having problems also. They complained to the male waiter how they weren't even asked if they wanted their coffee refilled, they ordered asian chicken wings and informed us that they had to send them back because they just didn't taste good. Before we left, the table asked us how our experience was because they could clearly sense we were not satisfied just like they weren't. One of the women also had been here before but a long time ago and shared that she couldn't believe how bad the experience had been so far for them. We left them there and knew it wasn't just us that had a bad experience that day.
I noticed that many Yelp reviews also express that the prices are too high for the food you get and that the food could taste better. I guess the establishment doesn't believe that the customer is always right. When I mentioned on Facebook that I went here, many other friends shared similar stories with regard to the bad service and/or the food.
Take heed people, if you want the seafood gumbo, the cost is $27! NOT!! I tried to support my own, bad experience here, lesson learned. Goodbye forever Norman's Bistro! read more