As I type, I am currently on hold waiting for a manager. Is this a tactic to keep people away from solving actual issues only the manager has authority to solve? I am unsure. The original issue was this: Purchased dress and needed it hemmed. Seamstress was not willing to give me the hem I wanted (front, touching floor and back a a bit longer) so I settled on the same hem all around. I wore heels for the measurements. As I put on the dress for the event I was attending, I noticed it seemed a bit short. Then I put on my shoes (same ones from fitting) and as suspected, the dress floods 3+inches off the ground. The seamstress will not listen to what you want. She will hem it to whatever length SHE sees fit. Now I am stuck with a dress I cannot wear and I am out almost $100 dollars. (Dress+hem) Thanks Annie. Currently still on hold. 30+ minutes and counting. read more

In an attempt to return ill-fitting shoes I purchased in January I ventured to my local store. I've procrastinated returning the two pairs and was past the 60 day deadline by a little more than a week. After reading my packing slip I knew it wasn't guaranteed but the order could possibly be returned as an exception. Nope. The associate tried and was prevented from entering the transaction (she even flipped the screen around so I could see). I offered to take store credit but was turned down. I ended up checking out the shoe section before I left and found the same pair I wanted to return/exchange in the shelves! Nordstrom has always treated me well in the past but it seems their focus on excellent customer service is longer a priority. They've indefinitely lost my business. read more

Beside giving this yelp review . I also escalated this encounter with Nordstrom customer service. I hope they reply because i forgot to mention the name of the employee. read more

Great bargains. Need to try on before buying. Easy returns love the fanciest things to wear

Such a nice destination shopping place! Ok, it's not huge, but honestly full of stuff, really lots of selection, especially if you have enough time to look through everything. Not the most friendly customer service on the Earth :))) but acceptable. Always worth a visit though, considering the very good brands sold for a fraction of the original price tag. read more

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I've been shopping at this store for more than 20 years and it is currently in the worst condition I can recall. Finding an associate is purely impossible and the aisles in the shoe section are riddled with abandoned goods. It's difficult to navigate carts throughout and even though the store is pretty empty customers are forced to shimmy pass one another to get around all of the "barricades" and "detours". We won't bother talking about the disaster zone aka the restroom. The management really needs to pay more attention to this location, it is really going downhill fast. read more

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I'm not sure why I keep coming here. It's probably because my wife get her bargains here. The store has a smaller section catered to men, but the turn of the goods does not seem to move frequently. Ive been here several months later and some of the same stuff is still there, for good reason I suppose. Don't get me wrong, occasionally they have superb finds on some men's item's that are priced quite nicely, but IMHO it's not worth the hunt to keep coming in to find it, especially if you are not a "shopper". I would rather pay more to get exactly what I want, quicker , and with better service at the mother store. In addition, be advised that not all of their product was ever at the mother store. They have products specificially produced for the RACK which has never hit the original store. One of the keys is to look at the labels, and see if it was a markdown label from the original store, or a specific Nordstrom Rack label. In addition, there might also be quality differences in specific Nordstrom Rack labeled products. Of course, they are not the only outlet or discount outlet that does this, as they all do this as a best practice. read more

I'm here for the latest installment of fitting a monkey suit on the frame of an eight hundred pound gorilla. SURPRISE! surprise! (in the voice of gomer pyle). one fitted. suits' marked down prices ranged from $799(freeman something) to $219. luckily, the former didn't quite fit and the latter was almost perfect. as usual, i got into the wrong line when trying to pay. seems they only have a single line that feeds into the various cashiers. my bad! Bonus: free $20 gift certificate upon opening a credit card account when spending $100+. bonus points add up to additional gift certificates. so addictive! read more

I go here for one reason only. I love to say to the cashier, "Nice rack." and then mutter "...um yeah. Really nice." I don't understand why Nordstrom couldn't hire a couple of more employees to straighten the place up. Bottom line, I do find some things here but half the time I get depressed and leave before I buy anything. It's just hard to believe that Nordys could get out-merchandised by Ross. read more

How charming. I think they let the high-school-aged temp employees choose the music. What a cacophony. Plus, add in the crowding, the shoving, and the general downmarket-ness of it all and it's enough to really put a crimp in your day. I know someone who works in the East Palo Alto Nordstrom Rack and even she says this San Leandro location is a hellhole. Next time, I'll spend the extra $5 on gas and head out to EPA! read more

Selection of clothes and shoes is alright. I do wish they had more club outfits but hey I often find new work clothes here. I love their shoe section. So many goodies for a deal! But this positive is store-wide... SO, clean up your store and attitude. Today was the most disgusting experience I've had. (I've added photos) the bathroom had blood on the floor, the box where us ladies use for aunt flow related garbage was overflowing. Clearly this restroom isn't looked after often. This is a sincere concern for me if you work here :( please clean up after yourselves and for your customers. The restroom shouldn't be this gross. read more

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This review is mainly for the Manager of this location today being completely rude and inconsiderate. The lines here grew ridiculously long and they're short staffed. Took a long while to move 6 customers ahead of me. And the line behind me wrapped around the back end of the store. But what triggered this experience was the mistake Nordstrom Rack had made and the Manager who was behind the counter who assisted the cashier who was ringing me up. There was a clearance deal for boots that was going on giving an additional 40% off. I found a pair of brown Cole Hahn mid tops that happened to be on clearance listed red tag for $59.xx. And just to confirm the eligibility of the 40% off, I went on the Nordstrom rack website and found the same pair in black on clearance which showed it was eligible for the 40% off deal. The exact same brown pair online was not on clearance so therefore it 40% wasn't offered online. HOWEVER, I'm in store and I have in my hand a brown pair of "boots" that according to their own website is considered a "boot" and eligible for the 40% off. And to make sure this was not a one pair deal, there was another pair of the same shoe on clearance on the rack also so the possibility of a sticker error or swapped sticker should not be the case. The nice cashier rang up the shoe, it showed up as normal price and not on clearance even though she rang up the red tag with the ONLY barcode on the shoe. Without question, she immediately adjusted the price to match the red tag, thank you, but the next question was if the 40% off would apply. The cashier wasn't sure so she asked the manager next to her who was helping another customer. And without looking at the barcode or anything she responded "no, it's not a boot" and continued to ring up her customer. I then showed my cashier the Nordstrom rack website to state that indeed it was a boot as according to the sale. Cashier brought my phone with the website to show her, and her response was, "I already told you, no" without any further explanation than "it would ring up if it was eligible." BUT here's the thing, it rang up wrong in the first (regular price, ringing up the red clearance sticker) place so maybe it's make sense on why it didn't ring up to trigger the sale? But without even trying to figure out the situation, she just continued to brush it off. The cashier knowing the confusion in pricing, asked if I still want the shoe. I responded, not at the regular price, so unsure what she should do next, she looked over to the manager and the manager responded "he said he don't want it" Wow, I'm shocked at the rude customer service I'm receiving at this place. The cashier was patient and understanding but the manager is absolutely not. With facts and evidence shown to her face, she continued to brush it off with an attitude. Never did I believe my race played a role but given the increase of discrimination against Asian Americans lately I can only wonder if my race was a reason behind the rudeness of this African American Manager. read more

Nordstrom Rack - Same shoe, different color, eligible for the "boot" 40% off deal. - Women's Clothing Near Me - San Leandro, California

I used to live in San Leandro and believe me when I tell you that the best thing about it was its proximity to Oakland and its central location between the San Mateo and Bay Bridges--bridges that took me to places far away from San Leandro. There were few places that kept me in the ole' hood: La Pinata, the Ann Taylor Outlet, and the Nordstrom Rack. The 4 stars are a reflection of my many finds--Kate Spade purses and shades, 7 jeans, Kenneth Cole watches, a Burberry clutch, Cole Haan purse, Franco Sarto boots. Actually, now that I think about it, the 5 stars go to me for my tenacity and keen reconnoissance skills and - 1 star for me being such a brand whore. read more

If I debate on certain clothes, then it wasn't meant to be. Prices are cheap, but don't jump the gun to buy it. If I don't find a good deal today, then I will tomorrow! That's usually how Nordstrom Racks are. Especially great deals with shoes, men's slacks, and dress shirts. Minus one star for the long line, but it goes pretty fast! read more

LOVE LOVE LOVED!!! This Nordstrom Rack. The one I have in Chicago, is nothing compared to this. This store is exactly like the commercial where they actually have the clothes and shoes that you see in advertisements. Plus they have a lot of the name brands you would see in a regular Nordstroms store. They have bcbg (my Favorite) and other big name brands read more

Shoes!!! Shoes and more shoes and more shoes!!! Not unlike a shark's insatiable appetite for food so is my craving for shoes. Wearing a size 11 W often limits my choices to either Nordstrom or Payless. The ideal compromise is Nordstrom Rack when occasionally I can find Nordstrom quality at a near Payless price. I saddled up in the Joanna-mobile and drove to the nearest Nordstrom Rack in San Leandro. The San Leandro outlet mall also has Bath & Body Works, Old Navy, La Salsa and Quizno's. Ironically, there was a Shoe Pavilion right next door to Nordstrom Rack. Although free parking was at a premium that (and probably every) Saturday. Parking drama did not deter me from my mission of finding footwear. Never before had I seen so many shoes in my size. Heck with that, never before had I seen so many shoes that were way too big for me! No other rack, or full size Nordstrom store had the amount or variety! Unfortunately, I suspect I may have figured out why. I suspect a substantial percentage were returns. I love Nordstrom. I love their return policy but I think this is where a lot of them wound up. As such, one must search thoroughly to find the Jewel in the Nile. This is true at pretty much any rack. Why do they earn four stars? The staff is remarkably polite. That is not true of most rack stores. I was addressed as "ma'am", I was assisted with finding shoes (not just at the little counter), clothes and furniture. Check it out. read more

Very disappointed..after 3 long months waiting for my order..they lost it I called them they said cannot find my order and they told me to call nordstrom and when i called Nordstrom they told me to call nordstrom rack which like a ping pong and put me on hold for 50 min I wont order anymore to this 2 store. Bad experience.. read more

This an extremely unprofessional and unpleasant store to shop in. I came to return an item I purchased from Nordstrom.com. One of the items was shipped without a return sticker so the lady said she couldn't return my item. I got the impression she thought I had taken them. I provided my email and phone number in which she was able to locate my order via my email. After she located my order she stated she couldn't accept my return because it had been over 30 days. Her face was extremely disgruntled the whole entire time. She had her nose turned up. She was rude from the moment she saw me approach the register. As I and my children were walking away from the register to exit the store I heard the lady who had assisted me which was a black lady with a ponytail on the top of her head start talking about to her co worker. They all began to engage in the conversation laughing and talking about me. All of the registers were filled with customers so the customers heard her as well. First off why talk about me? I don't know you, you don't me. You didn't return the items that's fine move on. We don't know each other personally. Very unprofessional. Will not return to this store. I was able to return my items at another store with no hassle. read more

Nordstrom Rack is my sister's joint. Whenever I set foot through the doors, I become indecisive in deciding which way to go first because there's nothing but round racks as far as the eye can see. There's no logical path to navigate through the forest of items. I do like that they have Harajuku Lovers cosmetic bags. And I usually seem to find boots I like there. But realistically-speaking, the prices aren't that drastically marked down. I've seen better deals elsewhere. However, NR does have more designer stuff...if that matters to you at all. read more

I love the fact that I always find some great deals everytime I come to this store. Sometimes I spend more than what I budget myself to spend. They have great selections. I love it when season is changing and they are trying to get rid of the old stuff. Must bring snacks for your own sakes! Water is a must! or you might just pass out! hahaha There's so much to look at. My only problem with this store is ............sometimes it gets too busy that I see clothes all over the floor and shoes off the racks, which makes it harder to find what I'm looking for. I always enjoy this shop however because of the amazing customer service. Everyone is very helpful! read more

Elvin was exceptional! He is a retail kind reader! I forgot my Nordstrom card and he showed me how to access my card through text, he asked if I wanted to use my notes before I knew I want to and made the entire experience easy breezy and enjoyable. Thank you Elvin! Keep up the good work! read more

Great place to pick up discount clothes and shoes. Lot of employees around in case you need help.

This Nordstrom rack is pretty nice with a great selection in SHOES. The only reason I'm giving his Rack a 3 is because it is TORN APART during the day. If you get here early enough, things are usually in its place and there aren't small piles of clothes everywhere...towards the end of the day, I'm pretty sure the Sales Associates are like..eff it, and just give up on go-back and straightening. I've been pretty successful in finding great deals on shoes here (when I can find the other one..) since smaller sizes are a bit harder to find. The clothing has some great deals, but the smaller sizes get snatched up FAST. Love how you can get Trina Turk and Tahari brands here!! Great for work clothes and NAME BRAND JEANS. :) My boyfriend ALWAYS comes out with better deals than I do. $60 Rock and Republic jeans..and $30 Burberry polos. WTH. Maybe its the men's section..maybe its just him. :\ Anyhoo..nice little plaza with nightmare-ish parking on weekends. Try to go early if you can!! read more

Messy store, and the miscommunication between the employees at the register are evident. I'm an employee at another rack, and I was doing a return the standard way - items unworn, with a receipt and the price tags attached. I have a nordies debit, but the money takes way too long to get back to my account when it goes back to that card. Word of advice - always get your refunds bs k to your bank debit. The money goes back into your account instantly. Anyway, the cashier I dealt with did not know what to do, then asked the others around her what to do. She was cool, but she made the return process hard on herself - I'm an employee myself and told her what to do. Anyway, not returning. This store is too small, cluttered, and there isn't a large enough selection imo read more

Gotta be honest - LOVE me some Rack city. Even though I live in SF, this location has been my go to for years, for a few main reasons: MAJOR discounts (up to 60% on designer brands) Easy access (big parking lot) Lots of fitting rooms Right next to the NIKE Factory Store (always a must) Only downside is the line, which is always brutal, especially on weekends. But the line moves fast because they've got the checkout process down to a tee, so don't sweat it. Location: OK, San Leandro is far. But do you want the sales prices or not? OK then, so sack up, hop in the car, and make the trek. It's worth it. Plus you can hit In-N-Out on the way back to the city. What's not to love? UPDATE 8/7: On the way home today I saw they just opened up a new Rack City in downtown SF on Market and 5th. Be sure to check it out! read more

Nordstrom Rack - #RackCity store front - Women's Clothing Near Me - San Leandro, California

First time here and I loved the express check out idea. So fast and quick. Also the associate who helped with the express check out was so nice. read more

What is the point of having a return counter for it to constantly be closed? This store has the worst selection out of all the Bay Area locations. read more

Five stars all the way!! Lots of really nice finds here. Men you are always complaining you don't have enough merchandise for you and you feel neglected. Well come to this branch and you will be like us- in retail heaven! I noticed that the men have a lot of the dress shirts in the fitted style and in assorted colors. I almost wished I was a guy. Lol! Clean store and their staff is very helpful and available to answer questions. Their venue is great. lots of parking. read more

Came in for some toddler shoes and I left with that and some toys. And wow they had a lot of options for clothes & shoes which I will definitely go back and look at when I am prepared to shop around without kids! :) this review is about the length of time in line. So the line built up..as I was getting to the front this cashier and manager (yes there were 2) just stood there at one of the registers and just talked to a customer about their personal life and what school/extra activities their kids are attending....I'm almost positive she was a manager if she was able to just stand next to a cashier and chat with a customer friend. I should've asked the sweet girl who rang me up about her cause she was clearly doing her job and getting the line to move. Crazy how you can just stand there and chat with no sense of urgency to ring others up while there is a long line... read more

The worst service I ever experienced with the manager wasn't able to return my item,which I wasn't happy how the item I purchased falling apart and couldn't return it Chantay is the worst person to have managing a store. I will never go back to that store at the Marina. read more

I am so sorry I don't remember the young mans name correctly, but I think it was Darien or something similar ! He was so extremely helpful! I had a horrible blood sugar drop and he was the best! Please give him a raise ! read more

Oh Nortie Rack, I think this is my first experiance coming in here in many years, but I was not disappointed! Your racks of clothes and ghetto fab people do indeed scare me, but I cannot resist your shoe selection. My boyfriend with big feet (no pun intended) was thrilled to find a huge selection of size 15 shoes available that were specifically on display just for that weekend, score! We walked out of there with 3 pairs for him and 2 for me! read more

This store is clean well organized and has a great selection!!! the prices are great and the selections on shoes are really crazy! great customer service with a smile, happy employees provide quality service which produce happy customer... super fast friendly service but the lines are long but when you do get to check out the service is A+ which makes up for the long lines. read more

This place is always crazy busy. I've found a few good things here but the store just looks dingy (don't know how to explain it) and the racks aren't too organized. They employees are nice but there is always a long line to buy stuff. I do enjoy coming here but parking is a nightmare so I try to come here when they are not busy. read more

This is the BEST rack in the bay area. I always find good stuff here and its bigger than most. Some of the other stores are smaller & more junky. read more

Stay away from this place if you value your time. Stopped by this place on a sun morning w the lady and she had to wait about 20 mins to pay for her items. The line was about 20 deep and there were three cashiers that were taking forever to complete a transaction. Whoever manages this store needs keep some serious training. read more

Nordstrom Rack - Women's Clothing Near Me - San Leandro, California

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Encountered an extremely RUDE sales associate last Saturday at 2pm in the women's section. I was simply walking up to a clothing rack, and the sales associate was apparently disgruntled that I walked in front of her. She scoffed and said something very rude. She was African American, had brown shoulder length hair, bangs, and glasses. Makes me never want to come back to this store again if management lets their employees get away with making rude remarks to customers. Fortunately the cashier I told my concerns to was understanding and said she'd let someone know. I hope she did because I'd feel uncomfortable ever coming back to this store again with the sales associate's pathetic attitude. read more

I always find such great pieces in this store... of course great quality, unique and great prices... always my go to for a great pair of jeans or shoes... also a great selection of evening wear... customer service is always great, fast friendly service and even though the lines can be long they love pretty fast... they also provide check out at multiple spots throughout the store for fast and easy check out... love this location!.... OH parking will be a pain in the butt... but if you are familiar with this plaza that's nothing new and it's worth the hassle in my opinion.... read more

In terms of clothes and good finds, this store is a hit and miss. If you have the time to look through everything then it is definitely worth it. In terms of customer service, this store is a DISASTER. I have had several instances where I have had troubles at the register because they cannot figure out my return. Recently, I had items shipped to me for Christmas and then went in store to return the items that were shipped after Christmas...to my surprise they told me that my items had already been returned and they asked me for my I.D. and if I was even who I was saying I was. They called security and the guard stood next to my register while I continued to show my shipping confirmations and receipts. All in all, they kept the items and asked me to leave and call customer service if I wanted help. In the end, I was given a refund and told I would be contacted by managers from this store by the district manager over the phone. NEVER HAPPENED. Turns out the woman who was helping me at the register had already returned my items but there was an error in printing my receipt. When she called manager to help, that's when they told me I couldn't be given a refund because these items were already returned...by the other woman. I will definitely never go back to this store nor do I recommend it to anyone else. read more

Tried to look for some Donald J Pliner sandals, but, they didn't have it. Ended up buying 2 shoes for my baby boy!