Went here on 4/5/24 to pick up an online order. I got there prematurely before the store got…read morenotified. Thank you Nicole for your help pulling my order and getting me out the store quick nonetheless.

Abundant location with a huge space at the Harbor Center in Parole. Lots of selections and the…read moremusic was rocking. My parents went here (87 years old) and they had a great experience because an associate approached them and asked if they needed help. They bought new shoes too. Thank you for taking cake for them.

Quite possibly my favorite Sperry store! The location is a fun spot in general, with all the shops…read moreand food around it. They have a great selection, and their staff is really helpful. Isaac assisted me, and he was incredibly helpful--one of the most knowledgeable Sperry salespeople I've ever met! Would recommend!

Great, friendly and knowledgeable staff, store always clean and fully stocked... sad to see them…read moreclose :(..... :(

Walked into Helly Hansen with no expectations and no idea what I needed for my hiking trip…read more Thankfully a worker named Cathy helped me through the whole process. She was very knowledgeable and made sure I had everything I needed for a rainy season in Canada. She even recommended a few hiking spots!! Would recommend anyone who shops there to ask for Cathy.

Sat sept 21,24 10:45 Am. would give negative stars if…read morepossible. service rep openly insulted customer with ageist micro aggression stating, " a LOT of old ladies pick the white jacket." The customers' face which previously was delighted by the white jacket (and how CUTE she looked in it,) simply crumbled. She and her entire family fled the store, losing a sale. My husband and I left without purchasing 2 pair of boots and a pair of pants on principle because we are "old" But guess what? Old People Can afford to ski and sail. So educate your sales people not to insult customers.

I ordered online from Charm City Run and had an excellent experience. Customer service responded…read morevery quickly to my questions and was extremely helpful throughout the process. My order arrived fast and everything was exactly as expected. It's refreshing to deal with a company that truly values their online customers. Very happy with my purchase and would absolutely order from them again!

The BEST customer service I've ever had. I've been in dire need of some new shoes for work. George…read morecame to my rescue ! He was knowledgeable, patient, and highly attentive. He measured my feet, made several recommendations, and provided feedback while I tried each on. He even had me jump on the treadmill to see how they felt in action! Thanks to all of George's expertise, I left with the most comfortable shoes I've ever owned ! Cannot recommend this place more if you need new shoes.

A True Annapolis Gem -- Exceptional Service for Athletes & Active Adults…read more I'm new to Annapolis, and discovering local gems like this means so much to me. Marty, the owner of Fleet Fleet Annapolis, offered one of the best customer service experiences I've had anywhere. Her shop was full, yet she treated me like I was the most important client, taking the time to understand how I move and what my body truly needs. I observed her other staff being attentive to other customers as well. As a former marathon runner and as The Mind-Body Connector™, I support athletes and aging athletes in improving movement, alignment, and overall wellness. Marty's expertise in gait, body mechanics, and injury prevention genuinely impressed me. Her knowledge beautifully complements the mind-body and movement work I offer my clients. If you're in the Annapolis area and want personalized care, expertly curated shoes, and a community-focused owner, go see Marty. She's a true asset to Annapolis, and I'm grateful to have found her shop so early in my journey here. -- Linda Hobbs, LCSW-C, E-RYT The Mind-Body Connector™ Mind-body awareness * Movement * Wellness Contact: 410-710-0355 www.lindahobbslcsw.com

Randomly picked this spot out of convenience in between errands in Annapolis and it worked out…read morereally well. Got my feet and stride assessed, got shoe recommendations according to my requests, and all without being pushed into anything. Ty was very professional and even offered some training advice, which have found some running store employees to be really stingy with if you aren't paying for coaching. Prices competitive with the actual shoe brand's website and even Amazon.

Dakota was super helpful and informative for my first time buying Red Wings. Got me fitted up with…read morea nice pair of boots!

I had the pleasure of working with Pete - it was the true customer service experience. Normally I'm…read moreonline shopper but buying some for life boots you really gotta go in for the experience. I was given expert advice based on my needs, (this was after I told them money was no object because my company was paying for them). Pushed me for the best set, explained what I should be looking for and such. Cannot recommend enough

An elderly woman behind the counter already made up her mind not to take any items from me when I…read moreapproached her. She said to bring in the items I had from the car. When I did, she barely looked at the large picture I brought in and immediately said, "No!" Then she inspected the brand new 2 piece items in the bag, never worn! Just 1 set of the 6 sets I had in the bag, which she didn't bother to check. She asked if they were from Shein; I replied, "yes" so she said, "no! we can't take that!'. I showed her an almost new tote bag from Amazon. Same answer without inspecting it. Such dismissive attitude; the chilly air outside was "refreshing". No doubt if I was there to purchase something her attitude would be very different. I have been a customer there for many years and have enjoyed my purchases, including handbags which they sell upstairs! Today was a terrible experience for me...

All merchandise is inspected and great condition. Lot of high end merchandise to choose from.read more

I saw the signs for this place and thought to give it a try for a couple of pair of inexpensive…read moreshoes. Shoes need full soles - they put on a heel and even that was poor work. Work expensive for what he did. If you see the sign, keep driving!

I called to inquire about luggage repair. The owner confirmed the provide the service so I went to…read moretake my damaged large hardshell suitcase with missing wheel + base . She called me 2 weeks later to inform unable to locate piece. I went to pickup my luggage. Better luck next time.

Great customer service and attention to detail.I had a problem with a new piece of luggage and they…read morerepaired it .