The craftsmanship for the repair is subpar and lack attention to detail and cobblers sloppiness…read more Was quoted 2 weeks but it took 8 weeks for repair. I had to visit 6 times and cobbler kept quoting a few more hours which took several weeks later.

Dropped 4 pair of shoes of on Saturday. Was told to pick up on Wednesday , came on Thursday. None…read morewere ready. Told me It would be 45 minutes. My mistake is that I should have asked what was done already. He changed the taps on all 4 pair of shoes in 45 mins. The issue is they all didn't need new taps, they were on for other reason. When i advised him of this, got an attitude and gave me a partial refund for the some other work that was not completed. In all I paid $65 for taps on 4 pair of shoes. Grossly ovoverpriced. Shoe glue smelled my car up.

Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

I have to agree with a previous review... It's very unprofessional to not adhere to posted business…read morehours. I've driven out here twice in 24 hours to patronize this business -once from Gaithersburg, another time from District Heights, both during the posted business hours- and neither time has this business been open. What's the point of doing great work if you aren't open when your customers need you, and when you claim to be open? Smh...

Presented two pairs of shoes to be repaired. He examined them, told me what had to be done and sent…read moreme on my way. The turnaround was reasonable and so was the price. My shoes looked great. I will be returning again if needed.

First of all, they do not speak or understand English! I brought in two pairs of shoes. One was a…read moredress pump that had some dents/nicks in the heel. I pointed them out and asked if they could fix it OR put a new heel on. For $20 he dabbed some dye in the dents! The other pair were sandals that needed new insoles. Instead he glued down the old ones for $15. I have shoe glue at home and could have done this myself! Will not use this shop again!

I love this place. I took my friend shoes there that another shop majorly messed up. The owner took…read moreone look at those shoes and immediate took them to the back and performed and miraculously transformed them to new. I am so happy and can't wait to return the shoes to my friend. I will definitely bring all my shoes that need repair here.

Unfortunately, Marlow Shoe Repair is not the same place I remember from a few years ago…read more I brought in eight pairs of tennis shoes to be cleaned and was told they would be ready in seven days. I returned after nine days, but they needed more time. There had been no communication that he was struggling to clean some of the shoes or that additional time was needed. When I returned 14 days after the original drop-off, he told me he needed five more minutes. I ended up waiting another 30 minutes before receiving my shoes, and they were still only partially cleaned. The sides of the soles had been cleaned halfway, and the bottoms had not been cleaned at all. When I pointed out the remaining dirt, the cobbler became very argumentative and took no responsibility for the poor communication, repeated delays, or incomplete work. He used a paper towel to remove some of the dirt while simultaneously insisting that it could not be removed--which made no sense because I could see it coming off as he wiped. Having to haggle with a professional about whether a visibly dirty shoe is actually dirty is unreasonable. He offered a small discount, but considering the two-week delay, lack of communication, extended wait at pickup, and condition of the shoes, the discount should have been much more substantial. I understand that some stains may be difficult to remove, but customers should be informed when there is a problem or when more time is needed. Based on this experience, I would proceed with caution.

I have shopped Clark Shoes for over 20 years. Might be a good thing that this Annapolis Mall…read morelocation is closing. Anastasia was rude to not just myself but also another customer. She was very dismissive when telling a man why she couldn't sell a shoe. For me, I tried on a shoe, liked it, saw that it was $69.00 and since everything was 40% off, I decided to purchase. The price didn't seem right for 40% off so I looked at the receipt before leaving. I was right. The shoe rang up 40% off $74.99, not $69.99 like the sticker showed. She scanned it and said 'that sticker is wrong'. I look and the sticker and my receipt read the same shoe, as does her scanner. She then says that their scanner/reader had been having a trouble for a month and they were not able to scan all the shoes in the store..... WHAT, GIRL???? That makes no sense. She goes on to say she is unable to remove the stickers from a shoe..... WHAT????? Oh and she said I was like the third person to say something about the incorrect price. Now you are really unbelievable. So you KNOWINGLY are leaving stickers on shoe with the incorrect price, ringing them up and YOU KNOW ALL SALES ARE FINAL so you think there's nothing to be done. I said that's fine. I'll contact Corporate anecdotes Ms. Anastasia says 'you can do that' as if to she don't care what I do and continues to be occupied by her phone. I'd also add she handed a bag to a guy in my face, nearly hitting me and neither of them said excuse me as if passing ANYTHING in someone's face is acceptable behavior. If this store is offering to relocate employees, save your money and DON'T take Anastasia with you. She has terrible customer service skills and if it's one thing I do not tolerate is poor customer service when spending my hard earned money.

We went in here on a Friday night to look at what they had for slippers. They were having a 50% off…read moreslipper sale. We both found some that we liked. The worker was very pleasant and helpful in finding something that fit each of us. Clark's shoes, overall, are always very comfortable. We feel like we got a bargain with their sale going on.

I had a small job to repair patio furniture that could not be used. No one else would touch it. I…read moredrove by Shaw Welding prepared for a refusal and a very pleasant young man said "we can do that easily and sent me into the office". There an equally pleasant woman agreed and said leave it and come by tomorrow. It was done the next day at a price so cheap I paid extra because of the value of the repair to me. These are good people!!!

Great experience. They were very busy yet fit in my project in a timely manner with an excellent…read moreresult that exceeded my expectations. Very reasonable price. Very nice office staff. I was impressed by the scope of work that they were handling.

Got to the mall at 10:05am. The store was closed waited an hour and no one showed up.read more

I made a trip to Aldo on Friday, January 27th to return a pair of shoes. I had to drive almost 40…read moreminutes or more to the Annapolis Mall. Unfortunately when I arrived at the store, I saw a hand written note that said the store was suppose to reopen that morning at 10am. I arrived a little after 10am and the store was still not open. My wife and I walked around the mall to give more time for the store to open. A hour or so later we came back to the store and it was still not open. I was told by a nearby vendor that is wasn't the first time a hand written note have been left on the door. I know things happen but being closed during normal business hours is unacceptable and unprofessional. My biggest disappointment was to hear that this wasn't an isolated event.

they do wonderful work, fast, professional, and at a very fair price! I recommend them highly for…read morefurniture cushions. they are knowledgable and able to adapt to my requests!

beautiful work! my ethan allen chair & ottoman looks like it came directly from the store. i had…read morethe original fabric & enough to recover both. i am so pleased with the professional results. a huge thank you to mike's wonderful work & sandy's detail to assure all was completed to my satisfaction. highly recommended. they will not disappoint. thank you once again to all @ sandy's coverings.