I'm very happy with the quality and the customer service from Cobbler's Bench/Stern Shoe Repair. I…read morebrought in a pair of heels for a repair , and Julian was friendly and helpful when I dropped them off. A few days later , I got a call that the shoes were ready to be picked up. When I arrived and gave my ticket , Julian brought the shoes over and took them out the bag so I could inspect the work that was done. I was very pleased, and will certainly be back the next time I need repairs.

Great service! My louboutins were repaired in time for my anniversary event. I came into the…read morebusiness distressed and my shoes were fixed within hours. I really appreciate them. Helped me tremendously!

A good old fashioned shoe repair shop! Not only do they do great work at reasonable prices, but…read morethey have all the accessories you need: shoe polish and creams, brushes, etc.

Great service. Brought 3 pair of heels for lift replacement. Turnaround was quick, service was…read morefriendly. We definitely be back.

This once great place really disappointed. 35 bucks for breading masquerading as crabcakes is a…read moredeal breaker. Stick with sandwiches from this place. Cutting corners on what was their best offering is a teltale sign they're cutting across the board.

I brought in a pair of shoes that had a minor flaw to them. Although I was hoping to get them…read moreperfect, Farrell was honest with me and explained the drawbacks of trying to repair the shoe as it was. To me, a great business will not try to get money at all costs but rather care about their customers and their satisfaction. Although I didn't get my shoes fixed, I know where I'm taking other shoes and purses for refurbishing! Thank you Farrell!

Took a pair of shoes here for repair. Quality job but they are pricey. My shoes looked like new…read morewhen I picked them up so it was worth it.

Do not purchase shoe repair services from Victoria Shoe located at 83 Kettering Drive, Upper…read moreMarlboro Md. from this store. He is not worthy of your business. Pass the word! (Enclosed is my experience with this business). When I entered this store on March 26, 2026, for services rendered, I was told that I would have to pay in full ($40.00) repair fee before I could have my shoes resoled and it would take a week to repair. I paid the requested shoe repair payment with my American Express card. When I returned to pick up my shoes on April 4, 2026, I forgot that I had prepaid the $40.00 requested repair fee to the owner and paid another $40.00 in cash at the time to picked up my shoes. I wasn't given a payment receipt at the time for the second payment. When I returned home, I remembered that I had already paid for the shoe repair services via American Express as requested a week before the shoes where resoled. I immediately returned to the store. Before I could enter the store, he saw me before I could open the door and locked it. It was near closing time. It was the weekend, so I returned on Tuesday April 2, 2026, with my shoes in my hands and told second him of my repair payment for services rendered. He wouldn't repay me the $40.00 and asked me for receipt that he didn't give me. Lesson learned: Always pay with a credit card and get a receipt. This store is not worthy of your business. Pass the word.

I went in to put taps on my shoes. The woman who greeted me was very nice. Took my order and I had…read moremy shoes back two hours later. Price was not crazy.

Took a pair of denim boots - looked at them and said could t be repaired. Took to Hilltop shoe…read morerepair and they fixed! Don't recommend.

I have been going to Marlow Shoe Repair for over 30 years. I find the staff to be friendly and…read moreprofessional. I purchase a lot of shoes and need to have heel plates on them as well as other services. There is always a line of customers because the service at this shop is top notch and not overly expensive. I travel 15 miles to Marlow Shoe Repair and will go to them forever.

Customer service is horrible. Quality of repair is poor. The person running the store blame…read morecustomer for bringing in a repairable item. This is why we come to you is to fix our beloved belongings.

Great place and very kind. I had a designer wallet that needed to be repaired. Everyone there is…read morevert knowledgeable and easy to talk to. Genuinely kind. I will be back!

Brought in several pairs of boots and pumps for stiletto heel tip replacement and the workmanship…read moreitself appears fairly solid and completed on time. However, I want to flag a pricing issue for others. Before bringing in the items, I called and was quoted approximately $7-$10 per pair. At drop-off, the pricing presented was $22-$30 per pair. I raised the discrepancy immediately, but was told the prior quote was incorrect and no adjustment or accommodation was offered. I proceeded given the number of items already in hand, but followed up again afterward and was not able to reach a resolution. If you plan to use this shop, I would strongly recommend confirming pricing in writing before proceeding, particularly for multiple items. Sharing this so others can make informed decisions.

Presented two pairs of shoes to be repaired. He examined them, told me what had to be done and sent…read moreme on my way. The turnaround was reasonable and so was the price. My shoes looked great. I will be returning again if needed.

If you expect basic courtesy, this is not the place. I went to Manuel's to ask about repairing a…read moreleather pocketbook and was cut off mid-sentence with a blunt "no." There was no attempt to understand my request, offer alternatives, or even communicate respectfully. The interaction felt dismissive and unprofessional. Based on my experience, customer service is clearly not a priority here. I won't be returning.

I called to inquire about luggage repair. The owner confirmed the provide the service so I went to…read moretake my damaged large hardshell suitcase with missing wheel + base . She called me 2 weeks later to inform unable to locate piece. I went to pickup my luggage. Better luck next time.

Great customer service and attention to detail.I had a problem with a new piece of luggage and they…read morerepaired it .