Website says temp closed meaning weekends , so I went there on a Monday at 9:30 as they open at…read more8 but no one was there . I called them to ask where the closed and they ask me to come back at 10 . I came back at 10:30 door still locked no one there so I called and was told they will be there in ten minutes was in traffic and stopped to get something to eat.. Needless to say I didn't take my shoes there to scare I wouldn't get them back as needed.. Terrible customer service ..

I have to agree with a previous review... It's very unprofessional to not adhere to posted business…read morehours. I've driven out here twice in 24 hours to patronize this business -once from Gaithersburg, another time from District Heights, both during the posted business hours- and neither time has this business been open. What's the point of doing great work if you aren't open when your customers need you, and when you claim to be open? Smh...

Presented two pairs of shoes to be repaired. He examined them, told me what had to be done and sent…read moreme on my way. The turnaround was reasonable and so was the price. My shoes looked great. I will be returning again if needed.

If you expect basic courtesy, this is not the place. I went to Manuel's to ask about repairing a…read moreleather pocketbook and was cut off mid-sentence with a blunt "no." There was no attempt to understand my request, offer alternatives, or even communicate respectfully. The interaction felt dismissive and unprofessional. Based on my experience, customer service is clearly not a priority here. I won't be returning.

I went in to put taps on my shoes. The woman who greeted me was very nice. Took my order and I had…read moremy shoes back two hours later. Price was not crazy.

Took a pair of denim boots - looked at them and said could t be repaired. Took to Hilltop shoe…read morerepair and they fixed! Don't recommend.

I'm very happy with the quality and the customer service from Cobbler's Bench/Stern Shoe Repair. I…read morebrought in a pair of heels for a repair , and Julian was friendly and helpful when I dropped them off. A few days later , I got a call that the shoes were ready to be picked up. When I arrived and gave my ticket , Julian brought the shoes over and took them out the bag so I could inspect the work that was done. I was very pleased, and will certainly be back the next time I need repairs.

Great service! My louboutins were repaired in time for my anniversary event. I came into the…read morebusiness distressed and my shoes were fixed within hours. I really appreciate them. Helped me tremendously!

A good old fashioned shoe repair shop! Not only do they do great work at reasonable prices, but…read morethey have all the accessories you need: shoe polish and creams, brushes, etc.

Great service. Brought 3 pair of heels for lift replacement. Turnaround was quick, service was…read morefriendly. We definitely be back.

I needed to have stepsavers put on the tips of my shoes I stopped by several times but they were…read morenot available so I ended up coming back and bringing a pair of boots that needed to be restored that are my favorite I had them for at least 10 years and I hadn't worn them because the hill was messed up. The leather on the heal was dented and nicked up and so I just haven't worn them and i did not want to get rid of them. I decided to bring them in to see if they could be restored and low and behold the gentleman behind the counter told me that he could replace the leather on the heels and Shine the boots up and restore them. They look amazing when I pick them up I couldn't belive how nice they looked. I was also able when I came back to get the step savers for the tips of my new shoes.The shoes are pointy and when I'm walking it was scraping off the front of the shoe where the tip was so I wanted to add step Savers to preserve the tips of the shoes. The prices were very reasonable he didn't overcharge me in fact he charged me a few dollars less than what he originally told me when I came in to get the tips put on the shoes. This will definitely be my go-to place in the future when I need shoes repaired or restored. There are not many cobblers in the area so when I found this one I was happy. Definitely if you're looking for someone to restore repair fix your shoes and I believe they fix other things. While picking up my shoes a gentleman came in with a suitcase and he wanted some straps replaced on it and they were able to do that as well. So definitely check them out if you're looking for a cobbler.

The two kind men who are always working there were absolutely amazing!! They were so kind and…read moreaffordable. I took in two pairs of boots to be re-soled and they did it for such a good price! It took them exactly 1 week to do everything and I went back exactly a week later, like they told me to do, and without even texting or calling the boots were ready and fixed! The work was seamless and they returned the boots in amazing shape and care. I will definitely be returning. I definitely recommend.

I love this place. I took my friend shoes there that another shop majorly messed up. The owner took…read moreone look at those shoes and immediate took them to the back and performed and miraculously transformed them to new. I am so happy and can't wait to return the shoes to my friend. I will definitely bring all my shoes that need repair here.

Customer service is horrible. Quality of repair is poor. The person running the store blame…read morecustomer for bringing in a repairable item. This is why we come to you is to fix our beloved belongings.

I brought a couple pair of older walking shoes to be spiffed up and an hour later I picked them up…read more They looked almost new. Only $20 a pair, a very reasonable price.

The craftsmanship for the repair is subpar and lack attention to detail and cobblers sloppiness…read more Was quoted 2 weeks but it took 8 weeks for repair. I had to visit 6 times and cobbler kept quoting a few more hours which took several weeks later.

The soles of my hiking boots fell off after 30+ years :-) and they glued the soles back on! $40 -…read moreso much cheaper than a new pair of boots, and I don't have to break in new shoes. They did a really nice job.

THESE PEOPLE ARE RACIST, WHEN ARE WE GOING TO STOP ALLOWING THEM TO COME INTO OUR COMMUNITY AND DO…read moreTHIS ISH TO US??? Hence my review... I came back to the establishment after about a year or so hiatus and I was surprised to see that they had changed ownership. There USED TO BE a Hispanic guy that ran the spot a while back when I lived in the area, and he is the reason that I chose to drive almost an hour to a cobbler that I could trust. Yeah, I live about a little over an hour away now... He had the Best Customer service that anyone could ask for hands down. Sadly, these NEW folks who happen to be ASIAN are extremely rude( especially the male!!!!) and in my opinion,gouging the community. As I stood at the counter handing off my items I watched and listened to him be extremely condescending to a customer and it made me want to turn around, and walk out but I didn't. I had already driven an hour.... I spent $70 to get taps put on three pairs of shoes and to get a buckle fixed on a laptop bag that I cherish. The shoes came back scuffed...the same way I gave it to them! They didn't even bother to wipe the mud off... i've visited quite a bit of cobbler in my day and when you spend that amount of money, the least they'll do is shine your shoe... Nasty attitude, overpriced, taking advantage of our community as usual... we've got to do better folks. We could never go into ANNANDALE and pull some ish like this

I called to inquire about luggage repair. The owner confirmed the provide the service so I went to…read moretake my damaged large hardshell suitcase with missing wheel + base . She called me 2 weeks later to inform unable to locate piece. I went to pickup my luggage. Better luck next time.

Great customer service and attention to detail.I had a problem with a new piece of luggage and they…read morerepaired it .