I purchased two leather jackets (Schott and John Varvatos) online, and unfortunately neither fit. When I went to return them at the store, the experience was extremely disappointing. Because the original credit card I used had been closed, I was told I would only be issued a gift card. What was frustrating, however, was the inconsistency in how this was handled. The manager initially told me she needed to get authorization, and I waited approximately 10 minutes for a return call--only to be told a gift card was the only option. When I asked to escalate the matter, two additional staff members came over. One of them was notably rude, while the other, James, was more professional and apologetic. I was told this was standard store policy, which raised a simple question: if this is truly a fixed policy, why was authorization needed in the first place? The situation felt inconsistent and, frankly, left me questioning whether customers are being treated equally. I've been a loyal Nordstrom customer for over 30 years and have never experienced this level of service. Nordstrom has long been known for its exceptional customer care, which makes this experience particularly disappointing. I sincerely hope this is an isolated issue at this location and that steps are taken to ensure the level of service aligns with the company's longstanding reputation. read more

I hadn't been to nordstrom in so long. I always thought this was the place to go if you want something really special. I was struggling finding what I wanted in other stores, and finally had a chance to go here and they had a much better selection than other places in the formal wear category. Despite the better selection over other stores, I was surprised that the items although nice weren't as maybe fancy as they used to be. Maybe there's an area I missed in the store. I had an amazing person help me in my dressing room in the house of cb area. She was so helpful getting me in and out of dresses, and just had a great positive energy. I ended up finally finding a dress for my reunion. One thing that to note, is that it's frustrating the amount of scent pumped in the air. My hair was saturated with it, and the clothes I bought had to be aired out in my sunroom for a week. I think a lot of stores need to realize after shopping we dont need to smell like a mix of all the stores we enter. Nor do we want our clothes to smell like them. Chemicals that last that long are so toxic, and they should aim at healthier practices. Also their long dresses are all made for models. I didnt see any petite sized formal dresses for shorties like myself. I needed to get my dress altered. I do know they have an alterations department, however I have a seamstress close to home that is more in my budget. read more

Nordstrom Fashion Show - The dress I picked for my high school reunion. Im short so I did need to get it hemmed. - Department Stores Near Me - Las Vegas, Nevada

Updating my review: Listening to: GO BB - by Jourdan Jade (streaming on all platforms now) while trying on this Chanel-inspired outfit from Nordstroms! Whenever they receive Chanel-inspired like clothing I always wonder how their products will fit me! I know they run small, but this one made me feel like a MILLI! Ha ha, check out the entire video & song on my TikTok: @loren2foreign! Today, customer service was super nice along with customers giving compliments of the product being "cute".. parking was scarce tho! Holiday fever! Happy new years btw! read more

Nordstrom Fashion Show - Listening to: GO BB - by Jourdan Jade while trying on a nice outfit at nordstroms - Department Stores Near Me - Las Vegas, Nevada

Big fan of Nordstrom and usually have positive experiences at the Fashion Show location but today seemed kind of off. I browsed around the store as I normally do, earlier in the day, after about 10 minutes realized that I was greeted by no one that passed by me or offered to start a fitting room. I lugged all my dresses around, still shopping, for another few minutes or so still with no acknowledgement from staff. Maybe policy has changed or maybe guests now see themselves to fitting rooms without assistance..not sure. I really appreciate a positive customer experience when spending money and if not greeted until I approach a register with all my items, I absolutely won't be spending my money there. Luckily there are few other stores in this mall whose customer experience and service is usually great. FWIW, they have their annual sale going on right now and signs all over advertising such. I think in the past they give out coupons too? read more

I was sweetly greeted by Ms. Toni & Ms. Natalie.I I got a few gorgeous pieces from here! They have some nice fall selection clothing for women. I decided to have it shipped directly to my house & I got my package within 2 days! Free shipping as well! It was well packaged to with care and proper protection for the items! So excited for these new pieces! read more

Nordstrom Fashion Show - Department Stores Near Me - Las Vegas, Nevada

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Quality/Quantity - My daughter went shopping, but I wanted to check out Jeannie's (Italian cuisine) since we were here. I was told the restaurant is a hidden treasure and I look forward to visiting them on my next LV trip in a few months. My daughter did not buy anything, I mean I did not buy my daughter anything, lol. When shopping here, she usually buys her nice evening formal wear. And I already over bought when we went to the LV outlets... Atmosphere - Consistent. 3 floors, see picture of the directory. Service - N/A. Price - Above average, but that is expected with this brand for the quality and service. Owner Comment - Congrats on your success since 1901, which started out as a shoe store! 1963 - Added apparel when they acquired Best Apparel of Seattle. 1971 - Company went public. 1973 - Nordstrom Rack launched. read more

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This review is strictly for the men's department. I used to shop at Nordstrom often and even worked there years ago so I know the level of service the company is famous for. Let's just say... times have changed. I understand this store has a smaller inventory compared to other locations, and that's fine the selection is decent for what it is. But the real issue is the customer service, or rather, the mystery of it. Nordstrom built its reputation on exceptional service, but here it feels like it's gone into hiding. I've been here multiple times, anywhere from a quick browse to a full-on shopping mission, and not once have I been greeted or offered help. I usually end up flagging someone down like I'm trying to get a cab in the rain. It's a bit disappointing to see, especially from a brand that used to set the gold standard for service. Now it feels more like "help yourself and good luck." Hopefully management can bring back that classic Nordstrom touch the one that made people excited to shop there in the first place. read more

I love Nordstrom, but when I go with my kids (who are well behaved), I'm invisible, and when I'm alone, the sales people are like sharks.

Great customer service in shoe dept. 2 girls waited on us... super helpful. Great prices on some Nikes during Black Friday. Highly recommend. Great selection and service. read more

Nordstrom Fashion Show - Department Stores Near Me - Las Vegas, Nevada

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Went to the men's clothing department, the other day. There's a superstar sales associate in that department, and his name is Keith!!! I purchased a pair of jeans and 2 belts. Keith went far and beyond to assist me in finding the right merchandise! Excellent customer service! Because of the outstanding service I received, I will definitely return and have Keith help me again, in the future! The department was clean, neatly arranged and organized, and very easy to find any kind of item I would ever need. The selection wasn't bad, either. Highly recommended! Thanks, Keith! read more

Had a wonderful experience with the expertise and customer service of Brittany. She guided me through many ideas of what works with me. Her suggestions were spot on and open my eyes to new possibilities. If you are looking for some clothing guidance, go and ask for Brittany! She is amazing! read more

I received my order on time and it was the quality I was expecting. The picture was as good as advertised. I was very impressed and I will use this store again in the future. read more

My go to! I checked in at Valley parking because it is my secret and today they were having technical issues. The was a handicap vehicle broke in the valet parking pass-through area. The valley parks were so accommodating for the people that have been sitting in line waiting to get their vehicle parked.. read more

I was just walking around trying to decide on a fragrance as I have purchased so many in the past! This store didn't have what I wanted; Maison Francis Kurkdjian Paris(Oud); so I looked around! This is when I came into contact with the humble and enthusiastic Yasmin. She was helpful without being pushy! She was very courteous and helpful in allowing me to sample various Tom Ford scents as I finally decided to purchase an old fav; Tom Ford Vetiver! What impressed me even more was the fact that after my purchase; she made me feel extra special because she provided me samples, etc! This made my day because she made me feel extra special and happy to spend my hard earned money! Thanks again and in the future; when in town; I will definitely be back when I need something else. Just wanted to give a shout-out to her! Thanks for assisting me! read more

Nordstrom Fashion Show - Vetiver! Nice smell... - Department Stores Near Me - Las Vegas, Nevada

Nice good quality stuff there selling here good friendly customers service and cleaned here read more

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This is my favorite Nordstrom location to shop at, specifically the beauty department. The girls and staff are SUPERB from beauty consultations to the customer service. I enjoyed the beauty event hosted today with the complimentary champagne mixed drinks, cute snacks, and the cherry on top.... My personalized etched makeup!!! read more

Nordstrom Fashion Show - Department Stores Near Me - Las Vegas, Nevada

I don't shop at Nordstrom often. On a shopping trip out, I stopped by Nordstrom at the Fashion show mall in Las Vegas to look for a dinner reception dress. It wasn't too busy on a Saturday morning when it opened at 10:00 A.M. The Nordstrom at the Fashion Show Mall in Las Vegas opened in October, 1981. It has a wide range of apparel and accessories. There are an extensive collection of clothing and a variety of styles. Operating hours vary depending on the season and day. You can check the Fashion Show mall at their website to confirm hours for Nordstrom. The dresses were exquisite at Nordstrom. One of the team members, Fay, was extremely helpful! She was able to get a fitting room for us with no problem. The fitting rooms at Nordstrom are outstanding. The rooms are relatively large, with a chair and mirrors. I ended up buying two formal dresses for the dinner reception. This location is at the I15/Spring Mountain, inside the Fashion Show Mall. Parking is free and there are ample amount of spots available! read more

Nordstrom Fashion Show - Department Stores Near Me - Las Vegas, Nevada

Nordstrom is a nice shopping alternative in a shopping mall convenient to a lot of hotels on the Las Vegas strip. All in all, a decent enough experience. read more

Nordstrom Fashion Show - Department Stores Near Me - Las Vegas, Nevada

Here to return 2 fur coats I purchased on line. Was sent around between 3 different counters at the first and second floor, finally got assisted at the second floor, but the staff told me she couldn't process it and sent me to the third floor again. So far, not good experience already as the staff are very cold and seem not willing to work. Eventually made it to the third floor and finally, the only nice and beautiful young lady, KERI, who is very attentive and professional to figure out the staff at the second floor made the mistake. KERI had the manager RUSNA to come up from the first floor to fix the errors. Shout out to the manager, RUSNA, who is so patiently getting to the bottom of the error and fix all the wrongful return and charges. She definitely needs a raise. Simple return but wasted a lot of ppl's time. Might not come back TBH read more

We were visiting from the Tucson area. Very beautiful mall. So many lovely shops. Also has really good seating stops. My husband has to rest every 15 minutes while walking and it was helpful to have seating for him. read more

I was hoping to find a Ralph Lauren suit here, but the section is mainly sports wear. I did find it at another store, but was unable to get the alterations done there. With my Nordy alterations benefits, I'm having the work done here. Sally, a lovely tailor, took my measurements carefully and marked my suit. She said it would be done next week. I have two pairs of Homme Plissé Issey Miyake pleated trousers that need hemming. She said bring them in. So far, it's 5 stars service! read more

Nordstrom Fashion Show - Having alterations by Sally, a master tailor! - Department Stores Near Me - Las Vegas, Nevada

I came here while in town for a conference and was in desperate need of new bras after being pregnant and nursing for the past three years. The angels from heaven sent Yenny to help me find a bra that fit me right. She knew my size by instantly looking at me and was spot on, it was wild. I think she brought me 20-25 bras to try on to see what I liked and didn't like. I had only planned on only buying one but ended with buying two and threw away my sad lil fitting target bra in the trash while walking away a brand new girly. Yenny was so patient and helpful. I needed a good fitting bra and learned so much for how to fit the bra and adjust it on my body. Such a great experience. Thank you so much Yenny :) I wish I could give you more stars!! read more

Went to return a baby car seat I got a few days ago. The cashier denied me and wouldn't give me her name when I asked her but she works in the "customer service area" She called "Stephen" the store manager. To deny my return cause box was open. He claimed it said on the box, which was not but warranty info. Second he showed me a car seat they don't take back on website but it was not even the car seat I was returning. I decided not to argue abt it any further abt it since they were not helpful. I do think they should let customers know which actual items are not refundable when purchased and open. Not lie abt it when returning either and pull up misinformation. Especially a person with a title manager. read more

I've shopped here as a local & tourist. It's one of my favorite Nordstrom locations with a great selection of merchandise. I went holiday shopping & received excellent customer service from the cosmetics department. I told them what I was looking for & my budget and it was a pleasant shopping experience. All of the staff were friendly & helpful, thank you so much. Special thanks to Victorio for assisting me. You can find him at Tom Ford in Nordstrom. He was so sweet & calm while applying a sample foundation & concealer to match me. My friend shopping with me complimented that it was the perfect shade & Victorio did this quickly (5/10 min) since he's also a professional makeup artist who also works in LA. He also found several holiday gifts to expedite my shopping since I came at closing. I finished shopping in 30-45 min. The cosmetics team is great & it seems they help each other to find products the customer is looking for. I can count 3-4 other salespeople that greeted me, asked if I needed help & would let me know other products/prices. I was worried I wouldn't finish shopping since I only had an hour, but I'm impressed with this department. Victorio also packed me bags, boxes & tissues for gift wrapping into a tom ford bag. Appreciate the little things, especially on Xmas Eve & coming in near closing time. THANK YOU! read more

I'm a Nordy's girl and love shopping here...it is a breath of fresh air from its competitors...The location of this store is awesome...now just need to pack this store location with lots of goodies and products ;-) read more

Went to the shoe dept and asked for Chanel but she was not working that day. John helped me and he was just as awesome! There were so many employees just walking around talking amongst themselves but not John. If you had a shoe in your hand or was anywhere near him, he offered to help. He brought me soooo many shoes that fit the needs I was looking for and at no time did he seem irritated. He spent time prepping the shoes that were laced but did leave me to try the shoes on comfortably myself. I think he can read the vibe of someone wants to be hovered over or not. I ended up buying 3 pairs instead of 1 that I was looking for. I have difficult feet needs and he brought so many perfect shoes in different styles that I could not pass them up. The shoe dept was also clean and organized. read more

Nordstrom located at the Fashion Valley mall is large updated and has all the newest fashion selection of dresses. This is one of the best Nordstroms if you need a dress. I found plenty of items to try in but it did take awhile to find anyone working the floor. Once I found someone they were friendly and helpful. The dressing Rooms and store is clean making this one of my favorite Nordstroms. read more

Nordstrom Fashion Show - Outside Nordstrom - Department Stores Near Me - Las Vegas, Nevada

Malayna the manager is amazing! She is so kind helpful and tentative to your needs. She goes out of her way to make sure we are helped. THANK YOU!! read more

This was easily the least efficient staff I've ever encountered at a Nordstrom Rack. I originally asked for help locating an item, but the employees seemed far too uninterested in actually doing their jobs which is understandable, so I placed an online pickup order instead for the item. After waiting hours for it to be marked as ready, I showed up only to find out, unsurprisingly, that nothing had been done. According to the manager, the pickup team hadn't even bothered to pull the item. 0 stars if possible, you'll find a better ran crew in Ross or Burlington. read more

Probably should close this location. No options plus $5 to park to find out no options. Save yourself time, traffic and money. Pass

Haven't been to Nordstrom at the Fashion Show Mall in several years but went there today. Still as beautiful and clean as we remembered. We specifically came here to check out Robert Barakett men's shirts and I want to post this to praise Mark who assisted us. Thank you for being so kind, friendly and helpful! Mark's service reminded us of the quality of service that for decades has made Nordstrom special and stand out from other department stores. read more

5+ stars for Christopher with Bobbi Brown. I highly recommend Chris! His customer was beyond my expectations. I left feeling so relieved. Chris helped me find the products for my skin. Thank you so much! I look forward to coming back read more

Kirk in the men's department is the reason my husband (who hates to shop) shops at Nordstrom's. He makes it so easy for him, taking perfect measurements, selecting the best fit so his suit, shirts, ties, belts are on point. Kirk truly loves what he does. Always a great experience. read more

Yikes! I've never seen this before. But the shoes were worn and stretched out. The straps had been removed. And there were scratches on what was supposed to a pair of 1,200 Louboutin shoes. It's not funny, but at the same time it is. Only because this has to be a joke. I've never seen such trash delivered from a company. Anyway, I'll never order "high end" shoes from Nordstrom again. The manager scheduled to have them picked up. I will be getting my money back. No receipt in the box. read more

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I bought a fancy T-shirt, that I really like. It's just a basic t, nothing on it - $70 later, its a "goodlife brand" t that's really nice. The people here were friendly, eveyrone was helpful. Highly recommend the store. The prices are high, so keep that in mind. read more

I used to shop at nordie as a child before school as a before school shopping trip spent thousands of dollars went to that Ebar and ate at Ruscellos and have a grand old time. Well I don't know what's up with it now because this was a horrible experience of course I work bank hours so I took my family for a Christmas shopping trip and first place where I'm gonna head up is gonna be the E bar well there was 2 short Hispanic women, young girls I think she had braces or something on her face and it was about 30 minutes before closing and she refused to do a frappe. My Brother was so excited as a teenager the first time to get a Nordstrom storm or protein smoothie whatever he was gonna get and she refused looked me in the eye then was like "I'm not making that right now." I said OK he got something else. I also asked for ice cup. She didn't give it to me and she didn't even ask if I still wanted it. She had a bad attitude the whole time then this was 12/29 then I went upstairs to get some costumes in the women's section and Audrey was very odd. She is on something because she was very fast, I purchased something and I didn't get the purchase and then when I went back for it it has threads coming loose (probably from when I saw her yanking it off the hanger ) so I'm gonna have to return it. read more

5 stars fir Brianne A. in Beauty. Instant hello. I knew what I wanted, and Brianne A. went right to the shelves to pull the shampoo. Asked if I wanted conditioner - I did. Rang me up and sent me packing. I love that kind of service. Thoughtful, efficient. Exactly what you want from Nordstrom, a little bit of fanciness. read more

I called ahead to see if they could do Tux measurements. They told me they did and I need to come down so I could get fitted for an upcoming wedding party. I have been a lifelong customer both here and occasionally at Nordstrom Rack. 20+ years. I got down to this location and they told me they couldn't do measurements unless I was buying one of their suits. I said I was willing to pay for the measurements and the wedding party already had a tux place everyone was required to provide their measurements for. They said they couldn't help me. I will not be returning. Go to Men's Wearhouse or literally anywhere but here. Waste of time. read more

Very friendly employee offered to start a dressing room for me. Lots of beautiful clothes to choose from! I bought a Sanctuary top for $109 but they also had some Farm Rio shirts I liked and Alice + Olivia orange jeans. read more

Nordstrom Fashion Show - Sanctuary top - Department Stores Near Me - Las Vegas, Nevada

Very friendly staff and very helpful too. We bought cologne but for my perfume I had to go to Dillard s because they don't carry givenchy. read more

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