Went to this store location, to browse and to find a pair of men's jeans in the men's department, for a friend of mine. I have to admit, the store wasn't busy on a weekday afternoon. As I went through the men's department, I was immediately greeted by an enthusiastic sales associate, King! The selection of merch is somewhat decent. King was amazing and super helpful and friendly in assisting me in finding the right sizes for my friend. Although, we didn't find the right size, I was immediately impressed with King, in his assistance. I highly recommend him! I LOVE the men's dressing room area.... They have a luxurious sofa and huge big-screen TV in the waiting area of the dressing rooms. How come the women's dressing rooms don't have this!!?? Lol! As for the prices, this is, after all, "Needless Markup." The service, selection, and quality on certain exclusive brands they carry, in my opinion, explains why Neimans is still existing, today! I don't know how long they will remain, but this well-maintained and friendly store location has given me another chance to create a lasting positive memory within me. Highly recommended! Thank you, King, for going above and beyond in excellent customer service! And there you have it..... read more

They didn't have the shoes I wanted. Boo. So, we walked around and I found an amazing selection of David Yurman. The store in BH doesn't carry any DY. I had on a few bracelets and the bf said that mine didn't look like the ones in the case. They didn't, they were dull. Melissa told me to take them off and right away, took them to the back to clean them. Great customer service. I didn't even buy anything... yet. I'm definitely going to go back next time and see Melissa for another new David Yurman piece. read more

Needed a collard shirt to go with some shoes and pants I already had for an event later and ended up browsing here. I was helped by one of the employees whose name I had sadly forgotten, but they were working in the men's department and got me everything I needed and they were extremely helpful and picked out a few pieces for me to try on. I ended up going with one of their suggestions and was happy with my shirt. The overall experience was really nice, and they're more than willing to help you! read more

Are you looking for the extraordinary and unique high end shopping experience? Let your wings soar and stop in. Tis the season for all things superior here at Neiman Marcus. Are you looking for the best of all things beauty? Come and be among your favorite brands that you did not expect to ever find except online . Here's a few of my favorites: Guerlain, La Mer, Sisley, Chantecaille, Givenchy; and these are just a few. Come in and see all your favorites. What's your favorite high end brand, they are all here in one place. At each and every turn luxury and the newest of styles exist. While most are just wishing they could spend here it's a beautiful place to wonder through, especially at Christmas time. Who does not need a Chanel chess set? Now with everyone trying to find the perfect gift this year let's see what sort of special treasured treats we can give and receive too! As we continue on our journey of life we are given the quest of seeking out what we want. Whether we can have it or not depends entirely on you! Set your dreams high and soar into the sky, you will achieve whatever you set your mind too. As the wheel of the calendar turns, the holidays seem to be behind us. All that is happening can be found here at Neiman Marcus with the latest and greatest of all things. Be one with the times, and step out steady and splendid. I enjoy the NM cafe for lunch on occasion, but window shopping through the cosmetics department. Find your favorite products and newest brands. Be mindful not to loose yourself while wandering. Escape and be even more fabulous and free! Here we go! read more

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STORY TIME: It was Saturday, an off day for me, and just wanted to shop by vibes just to feel something and I suddenly realized I wanted a new MFK Fragrance. Went over to Neiman Marcus because I already built a clientele with the workers there before (I forgot their names I'm bad at them but it was this lady with gorgeous curly hair and these two buff men) I love them so much because they walk you through the selections like they're worth a thousand dollars it was such an experience with them, there were a few times where I didn't need anything but have purchased anyway because they made me feel good. Alas, they're not there I don't know if they're fired or if it's their off day too. One lady recognized me but she's over the initio fragrances (Really good ones if you're thinking of buying a new one) but then again, my eyes were fixated on MFK. Why the 1-star, you ask? Here is the problem: It was a middle-aged leaning old, maybe a Filipina, lady that was on the counter typing on her phone. I came up, said "Hi" politely and asked to smell the oud satin mood by MFK. She completely didn't even looked at my eye, didn't respond back, and just grabbed the perfume, sprayed it once on the tester and gave it to me, no words no nothing and went back to typing on her phone. I almost lost my shit. With how amazing the previous salespeople mentioned above, this lady just completely ignored me and made me feel like I shouldn't be there to shop or the brand is "too good" for me. I'm not a crazy person or else I would've cussed her out on the spot with that treatment but then again, I took my money to Nordstrom and they immediately gave me the treatment that I got from Neiman before TEN FOLD. Immediately bought a full size of MFK Oud Satin Mood. Neiman could've had that sale, I'm an easy catch, but since we want to act like bitches, y'all aren't getting it. I'm not being entitled but if I am going to spend $400 and above for a small bottle of perfume that I absolutely will love, the least you could do is look me in the eye and talk to me. Hope they fix it.... or not. I don't care anymore. I'm taking my money to Nordstrom. read more

This is the exact letter I wrote to your customer service email, just in case they don't acknowledge my email. I want to share my recent experiences with your customer service, both online and in-store. First, I used your online chat to ask about a coupon promotion this month. The representative was rude and ended the chat before I could finish my question. Next, I visited one of your stores in Las Vegas to ask a sales associate about the coupon. As a new email subscriber, I know I get 15% off my first purchase. I wanted to know if I could combine this with a special offer of $200 off for spending $1,000 or more. The associate was unhelpful and told me the coupon was only for online purchases. She seemed annoyed and walked away, which made me feel humiliated and disappointed. I understand there are coupon policies, but I expected better assistance, especially since I was ready to buy a Burberry bag. read more

Plenty to parking. Very clean store. Great inventory. Helpful staff. Something for everyone. Never a bad experience...... read more

Sip n shop Stopped in for an event in the cosmetic section. The team was hospitable, the beverage and epicure was delightful. This was a new experience to share with my daughter and was right at home. We bought an ornament to be etched or engraved, received a complimentary ornament for attending and left with bags in hand. Fancy but worth every penny. read more

I won a gift card to get a facial. So started there and Natasha gave me a lovely facial. Skin is looking tighter and cleaner. Less red. Nice woman and enjoyed a lot. I bought some cosmetics at Lancome with gift card. (Cultural Diversity Fundraiser). Next took Marty to the men's department. A First for him. He got 2 shirts. Joe was so patient and wonderful the way he helped a man who doesn't do well in shopping for clothes. He really went all out and thank you. Next on to their cafe. Well that was a surprise. Great view of the Sphere, very charming, bar and tables. My salad was devine and Marty had a Shrimp Louie we actually took home both salads as too much for us to eat. Got a lovely popover with it. Sharon was very gracious, the waitress. All in all what a great day and shopping experience at Neiman Marcus on Las Vegas Blvd. Such nice service and such a pretty store. read more

Had a day all to myself so I decided to go shop for new foundation and get it some inspiration for my husband's birthday. I found a few possible ideas for him and some delightful candles for the house. What I found that will keep me coming back indefinitely was the CHANEL makeup counter woman Jewel! She is amazing! She is very professional, helpful, a great cosmetologist, and I found out came from the same neighborhood my husband and his sisters did! She helped me find some beautiful shades that are now my new favorites and even told me I can order a fragrance my husband loves that I didn't see in store. I HIGHLY recommend her for anyone looking for fragrance or makeup. She has a customer for life with me! her! read more

Neiman Marcus - CHANEL foundation B60, mascara, lip color, blush and eyeshadow - Shoe Stores Near Me - Las Vegas, Nevada

Went to this location to buy my girlfriend to buy louboutin after christmas here. The staff didnt engage us, made a face like we shouldnt be there so we left. Went to ceasers down the street where we were treated much better. Wont spend my money on poor service. read more

Unfortunately, I have no desire to return to this store and will continue visiting other locations in different states. I was invited to a "Sip and Shop" event in the beauty department, which turned out to be rather underwhelming. When I arrived at the store, the valet informed me that it was full--even though I could clearly see at least 10-12 open parking spots. When I mentioned I was there for the event, the valet attendant told me to "hurry up and find a parking space in the back," so I ended up parking my own car in the valet area. Once inside, my mother and I were treated poorly, despite attending specifically for the event and making a few purchases. I can provide more details, but overall, it was a disappointing and disheartening experience. read more

On this day at needless markups .....I mean Neiman Marcus. We were looking for some designer shoes . It was a cross between Fendi and Chanel. The Fendi looked good but the Chanel was the first pair of comfortable Chanel Tennies I've ever put on. The Chanel was $200 more and well worth it because of the comfort. Remember Chanel does one season and then it's over. Which was A good reason to get the Chanel. That's all I kept thinking in my head as we walked away . Oh well put the black Chanel Tennies on a wish list read more

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Terrible return policy, they are firm on 30 days despite unworn in perfect condition, current selling item AND being an "InCircle" member, which apparently means nothing. I requested a return 14 days after arrival. More importantly- they are up charging. Shoe sticker shows $395 yet Neiman Marcus charged me $450 each pair. I've spent tens of thousands at Neiman, seems unreasonable not to make any exceptions. Stay away! Do NOT buy from Neiman Marcus. Stick with Bloomingdales, Saks or Nordstroms read more

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On Feb 1 2025, after being brushed off by a Sales Associate, I was very fortunate to meet Hector Montalvo. I'm so thankful Hector was available to answer a few quick questions I had for my very dear friend that asked me to stop by Neiman Marcus to see if Agraria her favorite fragrance was available. Hector kindly, patiently, and quickly gave me the info and resources I needed to give to my girlfriend, then I had to go while I was still on my lunch break and still needed to eat, as I too also work at Fashion Show. I relayed the info to my girlfriend, she is a very loyal guest at Neiman s and she was also very appreciative of Hectors great customer service. She is looking forward to order her favorite fragrance with Hector. Please recognize Hector for his time and excellent customer service. read more

Hector is amazing! Extremely friendly and personable. Makes your shopping experience great. I can't wait to come back and shop with hector again! read more

Late post for my shopping trip on May 21, 2022. I just had lunch at Mariposa and decided to wander downstairs and check out their bags. I walked up to the burberry section, put my shopping bag down and proceeded to take a look at the new burberry check e-canvas tote bag. A saleswoman approached me and asked if I needed assistance and I told her, that I was just browsing. She walked about 10 feet away at the edge of the floor area and stood there. I guessed that she wanted to be nearby just in case I needed assistance, although come to think of it, she didn't say to let her know if I did need assistance. A security guard came over and stood next to her and they exchanged a few words, then just stood there looking over the area. I guess they thought I was either a shoplifter or couldn't afford the burberry bag. In any case, I picked up my shopping bags and was walking out the store a little put off as this is not the first time it happened to me, albeit it was a different Neiman Marcus. A very friendly saleswoman in the fragrance area asked if i needed any help and I told her I was looking for a new scent. She was amazing and with the help of another saleswoman, they helped me with my purchase of Nishane's Hundred Silent Ways. Unfortunately, I got their business card(s) but I can't seem to find it and their name is on the sales receipt. In any case, 3 stars for the 2 wonderful women who assisted my in the fragrance department and minus 2 stars for the women in the handbag section and the security guard who made me feel as if I was on the FBI's most wanted list. Seriously, this was a perfect example of one should not judge a book by its cover. I'm sure NM has over head security cameras and I understand the need for floor security, but they should be a little more discreet. Their actions just lost NM a bag sale :-( UPDATE: Just found the beauty ambassador's business card. Much mahalo to Julie Fulton. You were great. Thank you. read more

What a horrible experience I had today. I purchased something online and wanted to exchange it for the same item in a smaller size. Because I bought it online they have a whole bunch of policies they have to follow that made me wait for over 45 minutes to find out I could not do a straight exchange but repurchase the same product. It was an absolute circus and I ended up just taking the refund instead of the original exchange because they overcomplicated the whole situation. I'd much rather shop at Nordstrom, again it's not the employees faults but they could of easily been more accommodating as again all I wanted was an even exchange for the same exact item in a smaller size, I will never give them my business again and this is why Neimans is a sinking ship. It ruined my afternoon waiting 45 minutes for them to print out proof of my return. Thanks for wasting my time read more

The worst Neiman sales women I've ever experienced. As soon as you walk in near perfumes/shoe section the workers are all on you like hawks, pressuring you and asking questions when you haven't even gotten a chance to look at anything, they start giving fake compliments. I felt so uncomfortable and pressured to buy something when I came in to the store that was my intention but the way these perfume sales women were I wanted to leave immediately. I've never felt this uncomfortable in a neimans but this locations employees are DESPERATE for a sale, giving fake compliments just so you can buy something. Weird experience. read more

This location, like every other NM location, is excellent. A bit smaller than the one I grew up going to (Bev Hills location), but still has everything I need. Just FYI, the hours shown here on Yelp is wrong. They're NOT open till 8PM; they close at 6PM (as does Saks Fifth). Thought I'd post this so others don't suffer the same fate we did last night when we got there at 6:15PM and was greeted by the sad sad sight of a closed NM. read more

We all deserve to treat ourself from time to time. This is the place to do it. I been eyeing a certain YSL clutch, and with much surprise I saw it available at Neiman Marcus! I came in on a Wednesday afternoon not too much after 12:30p, so not many shoppers were in store. I was greeted kindly almost immediately and treated properly, given suggestions, even though I knew what I wanted. I appreciate them trying to give me a nice experience even though this was an in and out trip, lol. After my purchase I felt completely satisfied and have already planned on how many ways to wear this stunning piece, including as a crossbody. Thank you Neiman's for having my YSL bag! Will be back! read more

Neiman Marcus - Shoe Stores Near Me - Las Vegas, Nevada

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Poor, Poor customer service and horrible experience! We have ordered a merchandise online and went there to pick it up. When we placed the order, the merchandise we ordered was supposed to come with two free gifts (the same experience did not just happen one time, have also happened twice previously). After we picked up the item, opened while we were still in the vehicle (curbside pickup). There was no gift inside! We called back and spoke with the same person who brought down the item, first he called, 'now, what did you order? Cause I can't even find your name in my system.' How on earth did he find the order if he couldn't even the name in the system! When he finally found it, he told us to go up to the store to pick up the gifts...we said, we are not dressed for going in the store. Besides, if we wanted to go up to the store, we wouldn't have order curbside pickup, will we? Then he said, oh, there is no gift, we are all out of it! If you are all out of the gift, you should have indicated it as customers are ordering the merchandise, or he should have found an alternative way to compensate the customer. Instead, he said..'Well, we may have it in two or three days, if you guys want to come back to pick them up.' Top of all that, he barely wanted to apologize! I have informed him all these will be reported. Today, I received an email from Neiman stating that we have already picked up the merchandise, as well as the two free gifts that we did not. Therefore, I called and asked to speak with the manager..they said the manager is off today, and they have found another person for me to speak to..once he picked up my called, immediately, he has given me the extremely inpatient attitude already (tone of voice), and after I told me the incident, he kept saying it was not their responsibility for online purchases, and that they have no access for free gifts. First of all, as a customer, it isn't our obligation to figure out who has the responsibility or access to what. We placed an order with Neiman Marcus; we picked the purchase up from said store. By law, they are responsible. Besides, if that is what they offer 'gifts with purchase', in which they did not delivery, it's 'false appetizing'! When I addressed him that all these will be reported to the Corp. Office, he told me to 'go ahead'! read more

I recently had an exasperating experience with Neiman Marcus in Las Vegas to the point where I will never spend another dollar there in my life after being a long time customer of their store and I will make sure anyone I know steers clear too. Borderline fraudulent behavior going on over there from the management level down. My how times have changed! After buying 12 pairs of designer shoes in a whirlwind shopping adventure, my overall satisfaction has been far from what I expected. The initial service at the store left much to be desired. There were several instances where communication was lacking, and promises to address my concerns went unfulfilled. Despite my attempts to rectify the situation, I was met with unresponsiveness from the staff. My primary concern revolves around a pair of shoes that I never received, even though I paid for them. Despite my best efforts to resolve this issue, it has persisted for over a month without a resolution in sight. In my communications with Neiman Marcus, I highlighted the importance of addressing the matter promptly, as any customer would expect. Unfortunately, I have yet to receive a credit or the shoes that I paid for. The website says that they are sold out now, so I probably will not receive the shoes I wanted to buy due to their employees dropping the ball. I'm left with little options but was hoping I could get someone who works for Neiman Marcus' attention that still cares about keeping their customers happy. That hope is dwindling. Perhaps they have switched over to employing AI customer service bots over there. It's baffling! I just want the shoes or the money that I paid for the shoes back. I don't see what's difficult about this. Are they hoping to run me out of energy so I no longer seek the refund I am due? I'll tell you what, I've got better things I could do with my time than having to hound your employees to do their friggin job. What has surprised me even more during my quest for resolution to this matter was the lack of a coherent response in my efforts to escalate the issue. My concerns seemed to have been passed back to the same staff members who have shown themselves to be incapable of addressing the situation effectively, as if somehow this is supposed to yield me different results? Talk about madness! While I believe that mistakes can occur, it's the company's response that truly matters. It's essential for any business to value their customers and take their concerns seriously. I had expected a much higher level of service from a retailer of Neiman Marcus' reputation and caliber. Especially when I am in the 2% of clientele that the CEO, Geoffroy van Raemdonck, claims he is looking to get more of. I spent almost 30% of his desired clientele's yearly spend in 30 minutes. So why is it that Susanna Barnard is not even concerned with losing my business permanently? I urge Neiman Marcus to reconsider their approach to handling customer issues and to provide a more effective resolution process. As a long-time customer, I believe that clear communication, accountability, and a genuine commitment to customer satisfaction are crucial for maintaining a positive reputation. At this point, I would not be surprised to hear that they are going under. They have lost all attention and focus over there and you can't get anyone on the phone, nor do they return your call. They are unapologetic about their mistakes as well. Arrogant... Beyond rude!!! I hope that my experience serves as constructive feedback and encourages improvements in Neiman Marcus' customer service processes because as it stands, I can get better customer service at Target. Why would I spend that much money to get treated worse? No thank you! There are no shortage of places I can spend my money. As the recession deepens, without customer service to differentiate themselves from the MANY companies that supply the exact same products, they got nothing. Did you hear that? I think Chapter 11 is calling. Better let you go take that... Peace out! read more

We went shopping for shoes at Neimans. The selection was fabulous and so was the service. It was a Saturday afternoon/evening. The store closes at 6pm. They let you know they were closing by turning off the lights. We were still trying on shoes and the store went dark. We quickly finished as it was abundantly clear our presence was no longer welcome. We paid several thousand dollars and walked out by flashlight. Shame on you Neiman Marcus Fashion Show! You can do better! If you want a luxury experience while shopping for luxury brands, this store has lost its luster. My suggestion it might be better to shop across the street at Wynn or any other hotel on the strip with designer stores who remembers how to give good service! read more

Middle of the day. Closed. No sign or any explanation. Seems like maybe stores in this part of the mall are out of business. Should really have signage, so shoppers know what is going on and whether we should ever come back. Pretty big anchor to just close during business hours without even a note on the steel gate. read more

The worst customer service so far. I went to get a gift for my friend the employee was only concerned about her sale. After I made a decision what I will get for my friend I wanted to get something for my self aswell. The sales person suggested a perfume and she informed me that they are out of tester so I trusted her judgement and got it thinking if I don't like it I will be able to exchange or return however that was not the case nor the communication I received from the sales person. When I went back they informed me with a rude tone that I won't be able to return & that I should've known the manger was unqualified for her position. I asked for corporate contact she gave me customer service number. I would highly suggest for people to go somewhere they are respected and wanted. Manger name was ( Maria Acevedo-Wilson & sales person was jasmine I would not recommend anyone to be assisted by them if you are seeking a good customer service I would definitely go somewhere else! read more

Great service but absolutely terrible return policy. With or without receipt no refund, no returns or exchanges after 30 days. Had box, tags and etc... refused to be flexible read more

First time here! It wont be my last! Yummy food great service and great view off the strip! Oh! Ill be back! read more

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I love shopping at neiman Marcus in San Francisco but when I want something from creed I go to my good friend Gigi! Who moved to las Vegas:( :( Gigi is the best she always makes me always wants to come back and she's the only one I'd purchased from in that store ! Thank you Gigi read more

Great Shopping when in Vegas. Lovely lunch room. Helpful staff with each purchase. Ready to shop

I wanted to thank Brando for his great customer service while at Neiman's beauty counter. He was a pleasure to work with and knowledgeable on the products. Thank you ! read more

This has to be one of the best experiences I've ever had! Taisha Lopez was kind and Inviting from the moment we stepped into her section. She was kind and quick. I will definitely be a returning loyal customer. And to add to my experience at the location the MCM purse I purchased as a gift was amazing. Thank you! read more

AMAZIIIINNNNG!!!!!!!! I came here in a desperate frenzy 2 hours before my 5 day real estate convention with nothing but a tank top, a pair of shorts and running shoes. Right away JEFF approached me and absolutely SAVED THE WEEK!!!!!!!! Within ONE hour I walked out with 7 shirts, 7 matching pairs of socks, a pair of shoes, underwear, belt - the whole 9 yards all while Berta came to the rescue and hemmed my pants in the meantime :))) I am BEYOND impressed and will forever be a lifelong customer. Thank you SO SO SO MUCH!!!!!!! read more

Neiman Marcus - Shoe Stores Near Me - Las Vegas, Nevada

Always nice to get away from the madness that is the Las Vegas strip and fashion show mall. Dead silent and quiet in here so it's great for a serene drink and bite to eat. Never have been disappointed or dissatisfied with my service and food. Drinks are great but libations are not my go to. I can highly recommend the salmon tacos, they are delicious! read more

The fat lady with grey short hair and a huge belly has the worst attitude. I'm at Neiman's at 3:00 pm. She keeps refusing to help me return and she keeps stopping other salesmen to do returning for me. She is unethical and rude. She should be fired. I will never shop at Neiman anymore in the future because of her bad attitude. We purchased thousands of dollars in Neiman gift cards and we won't buy them anymore. Bad service attitude and so many uneducated salespeople here in the store. The only good one is a male. The short hair fat lady who served me today mentally abuses me. She said very harsh words to me and made me mad so I find other people to help me. I think they thought of themselves are customers. I don't know why they find those rude people to do work here. We also won't buy any more Neiman stocks. I just got enough of it. read more

Neiman Marcus - Store - Shoe Stores Near Me - Las Vegas, Nevada

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We stopped in Neiman Marcus today after visiting Santa who is inside the mall just outside the store. We went in the children's department to look around and of course my kids found some fun toy cars to put on their "wish list". I found some beautiful Prada and Gucci bags to put on my "wish list". The NM Cafe is modern yet casual restaurant adjacent to the toy area complete with balcony and full bar to enjoy views of the strip. Kids menu and gluten free menu here. will have to try it out on my next visit but my loyalty has always been to Nordies Cafe. Friendly and warm service by all sales associates on this visit. Looking forward to coming back to see if a new line of Parfum by Ramon Monegal of Spain is here. It can be found on the website but ran out of time to seek out samples. Love a store where you can find all of your luxurious brands that are hard to find elsewhere. I'll be back! read more

Neiman Marcus - Cafe! - Shoe Stores Near Me - Las Vegas, Nevada

Our local Neiman Marcus is a really nice one. I window shop here often but I rarely actually spend money on anything (okay, maybe a Balenciaga handbag every two years or so). Since I mostly shop in the handbag department here, that's where I'll focus my review. This location is very nicely laid out and the employees have always treated me friendly and with the utmost courtesy. I was browsing the Balenciaga and Bottega Veneta sections just last week while wearing a pair of jeans, Chuck Taylor sneakers, a Captain America comic book t-shirt and a sweater from Wal-Mart, and still I was treated like a valued customer. I've never been given the "snobby treatment" here, and I really appreciate that. The salespeople never treat you like you can't afford something in their store (I can't say that about the nearby Saks). The designer handbag section is divided into little mini stores by brand, making it super easy to shop by designer. The sales associates are pretty well educated on their products (now, they aren't as well versed as the sales associates at the Balenciaga store at Crystals, but they can answer basic questions). Returns here are also a breeze. Nice, clean and spacious restrooms. Overall a really nice Neiman Marcus. read more

Neiman Marcus - Exterior of the mall. - Shoe Stores Near Me - Las Vegas, Nevada

I came to buy myself my first luxury bag as a birthday present to myself. The sales person Ariana gave me so much attitude when I first came in until I bought something and all of a sudden she was so friendly and happy towards me. But when I actually got the bag she gave me one with some kind of pain marks on the handle. She obviously didn't care about the product she gave out. So when I brought it back up to her all I got was attitude back. She obviously did not care what it meant for me to buy this bag. Will definitely shop from that sales person again. All they want is sales and doesn't even care for their clientele. read more

Neiman Marcus - Some kind of discoloration on my brand "new" bag - Shoe Stores Near Me - Las Vegas, Nevada

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Irish Hanson is an absolute gem, and Neiman Marcus is lucky to have her! Her warm demeanor and knowledgeable customer service are on par with the best service I have ever received! She remembered me from 5 years ago when she helped me purchase gifts for my bridal party. I felt seen and important and that is something I will never forget. During my visit a couple of weeks ago, she was patient and recommended several fragrance options until I found the one that I liked. She didn't pressure me and was very informative. Thank you Irish! read more

I would like to share a wonderful end to a very stressful experience that happened to me a few days ago. My wife and I went to the store a few days ago to pick up a couple of fragrances. From the initial moment we step foot into the store, we were showered by great customer service from everyone at the store. We had in Malor Alcantara the best and most attentive fragrance representative that we have ever met!! Overall we had a great time and walk out of there so happy with our purchases. Unfortunately, while unboxing my cologne, I had an accident and dropped the bottle onto the floor. Needless to say, the bottle broke into pieces while I stood there feeling helpless about it. Needless to say, I was overwhelmed by a mixture of different feelings..mostly blaming my self for what had happened!! Well, a few day later, I made the decision to share the experience with Mrs. Alcantara. Other than the desire to share this experience with Ms Alcantara so that in turn, she would share this experience with other customers, There was no alternative motive behind my decision other than to share my experience. What happened next still has me at a loss for words. After sharing my experience with Ms. Alcantara by text, she came by a few minutes later to say, I have escalated your experience to my department manager, and she has made the decision to replaced your damaged fragrance at no cost!! Needless to say, their kindness, understanding and decision to go above and beyond to offered a solution to something they had no fault what so ever, clearly exemplifies their commitment to a GREAT CUSTOMER SERVICE EXPERIENCE. We will forever be filled with gratitude and respect for going above and beyond. Thank you so much Jessica Charleston for the kindness of your heart. You're truly a wonderful leader! Kindest Regards, read more