Dear Alo Corporate Team, I would love to share a wonderful customer service experience I recently had with Harrant. When multiple locations were unfortunately out of my size online and at the downtown summerlin location. Harrant took the time to truly assist me rather than letting the experience end there. He was thoughtful, knowledgeable, and attentive in helping me identify the correct size as well as the ideal color schematic for me. His attention to detail and genuine desire to help made all the difference. What stood out most was how seamless and elevated the entire experience felt. Harrant's professionalism, product knowledge, and willingness to go the extra mile turned what could have been a frustrating situation into a very positive and memorable one. He is a fantastic representative of the Alo brand, and his service left me feeling confident, well cared for, and excited to continue shopping with you. With sincere appreciation, Tyson Charles Bunker read more

Why all the kvetching when this store is a beautiful privilege to shop in? The employees are happy to help you shop for the perfect size and style. I love the new fall colors and want to buy all the brown and gold outfits! They have a wonderful cosmetics line that includes candles too! read more

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Super friendly staff helped me with everything I needed and more all three times I came in over the five days I was visiting Las Vegas lol

Absolutely the worst customer service...I called in regard to making an exchange of a gift I received. I was told "no problem" for store credit. I Drive all the way to the strip (if your local, this sucks) only to make my way to the store and be told that an exchange was not possible without a phone number, email or gift receipt. The employee who helped me was condescending and made me feel like I was trying to get away with something. I will never shop Alo after this. I also understand as why stores are closing at a rapid pace. read more

ALO - The gifts I received that were not able to be exchanged for anything else in the store - Men's Clothing Near Me - Las Vegas, Nevada

Horrible customer service, no greeting, no one helps you even when you're standing there and asking for help. They all just stare at you, very rude and not helpful at all. I will not be shopping here anymore. Prices aren't worth it either. Take your money to lululemon instead read more

Everyone was so friendly here. They are so helpful and found whatever I needed. Idk why people leave a bad review lol. They have a great selection here, I will definitely be coming back to this location. read more

Worse customer service ever!! I returned my items for exchange they received it and never gave me the store credit I tried calling each time was on hold for 2-hours and ended up hanging up It's now been one month and I still do not have my store credit absolutely worse worse customer service not to mention everything is over priced and does not feel that great I regret buying from them never ever again :( read more

Worst customer service ! I get we all have things going on and I been there myself as working in retail but never have I took it out on a customer. They made my whole experience horrible and triggered anxiety since the two ladies at the front were my first encounter one of them had long blond hair with eyelash extensions the other one dark hair. Because of them I couldn't even enjoy my experience there didn't buy anything left went to aritizia and skims WAY better service. Will never be returning to this location of alo or honestly buying from alo they gave me the biggest ICK. read more

The staff at this location was super sweet the first time we went in, but yesterday, the staff was very unhelpful, standoffish and snobby! We dropped alot of money, and I'm a huge Alo fan, but the vibe was weird. Probably will continue to shop online after that experience. read more

ABSOLUTE WORST CUSTOMER SERVICE. None of the employees even slightly care who walks through the door. Found two shirts that I wanted and inquired about the trainer discount, they wouldn't honor it and told me to go sign up online. Asked about a veteran discount and they don't do that either. Asked the manager for any bit of assistance and he literally did not care whether I became a customer or not. You are going to fail with treating a new potential customer this way. I'll take my business elsewhere. Your loss. Will never come here or purchase from here. Absolutely terrible! read more

Absolutely horrible customer service! From the moment you walk in, ( there's an employee standing in the front to " greet ppl " ) they don't even greet you. They are literally just staring at you. I got what I needed went to the cashier no hi how are you? Literally crickets. I gave her my payment in cash and she didn't even count my change back .. I counted it my damn self in front of her. Nor say thank you or have a great day. Mind you an employee at Aritzia warned me they won't help you. They didn't lie at all. If I wasn't buying a gift for my friend, I would not shop here or give these ppl my hard working money. read more

This is to whom it may concern, I went to a vip event Sunday at the Forum Shops I had a bad experience. It wasn't anything what I thought it would be. The girls working there were condescending and rude. I was greeted by a person at the door she scan my pass and told me where to find the new color. I told her I had an exchange she told me to give it to the lady at the register. She seemed nice and said okay would you like to keep looking I stated sure. I picked out a couple of items and asked if they had the green splendor bra in a large I heard the girl talking to another associate laughing and saying yeah she needs a largeeee. Not sure what that meant. She then came to me and told me we don't have that color at all. I went to fitting room to try a couple of the items. I looked through the new color rack the beige color I was asked by 2 different if I needed help I asked for a beige skirt in a medium. Also a bra in large. She brought me the large bra. The bra fit beautifully. I was finished trying on clothes I came out to ask about the skirt and she said oh yeah I forgot!! I heard her assisting another Caucasian lady the whole time and she was bringing her sizes. How are you introducing a new color and not have all the sizes in stock it makes no sense. As an invite only event it seems like I was invited to be ridiculed. It was only myself and another person at store and let's just say one was white and myself am not. All the attention went to the white person. I had to kindly remind the lady twice to check for the medium skirt. In retrospect had I known my customer experience was going to be this discriminating I never would of came and kept my business at Lululemon. Which is what I'm going to do and recommend to friends and family. read more

Very kind and attentive service by all, especially Shawn today. Extremely organized and great looking store. Keep up the amazing work. read more

Shawn was the sweetest sales associate!!! Made my first experience at the store amazing!! I'll definitely be returning!! :)

0 Stars! None of the staff knows how to say hi or thank you or bye. Nobody said hi to us nor came to help us. Incredibly stuck up children staff didn't buy anything coz they're poor in customer service read more

We were there the other day, and Sarah was very helpful. She brought out plenty of inventory for us to try on and look at, and was courteous as well as patient with us as we took our time. The shoes we ultimately decided on were a great fit. Also, the hand lotion was the best; very silky and soft. read more

Love having a local Las Vegas Alo store that I can go to in person! The staff was very welcoming and attentive. Shawn gave me AMAZING service! I was interested in trying out the ALO sneakers for the first time. The pink ones were sold out online and he found 1 available at another store. They arrived at 5 days later and they are super comfortable! I dint want to take them off and ready to get another pair! Thank you So much Shawn...will be back soon! read more

All the girls were so kind and sweet! I wandered in with my mom, sisters boyfriend, and sister and everyone was so helpful. The clothes were super high quality and cute, something for everyone. read more

Visited this store to find some socks. Wasn't sure which socks to get as the sizes on the packages weren't exactly clear as to their actual length. So we asked one of the men working the counter to explain the difference. Long story short, his information led us to buy the wrong pair. When the socks were tried on, they were not the size the salesman said they'd be. So we took them back and asked to exchange them for the right size. They refused to exchange them, even though it was the salesman's fault that the wrong pair was purchased. At $18.00 a pair, after a 30% discount, I can't recommend this store to anyone who wants to be treated fairly. With ripoff prices like those and employees unwilling to put the customer first, I highly recommend that you find your yoga gear at another store. read more

Visited the store last night looking for some shoes. Ended up trying on the Alo Classic Black and White. I have issues with plantar fasciitis, and the shoes feel heavenly. Sarah helped me, and she was very helpful and patient. She was very knowledgeable about the different products. I also ended up purchasing the softest long-sleeve tee. Living in Vegas, my hands are chronically dry, and the restorative hand cream was rich and absorbed quickly into my skin. I purchased two of them, one for my purse and one for my sister. I was pleased with my purchases and with the service. Highly recommend. read more