This was one of the worst luxury retail experiences I've ever had. I came in to ask about the pink Bonbon collection, hoping to purchase the baby pink diamond sandals as a graduation gift. The manager on duty--Sia (not sure of the spelling, pronounced See-yah)--was shockingly rude and condescending from the start. She belittled me for even asking about the collection, saying, "That's been gone for a while," and followed it up with, "It was sent to the outlets 3 weeks ago--I couldn't even check if you wanted me to. You should've come sooner." I'm sorry, but I don't work at Tory Burch--I was just asking a simple question. She then brought me to the back and showed me other Miller-style sandals with studs, but her attitude was so off-putting. When I tried on a size 10 (knowing it would be snug--I already own a black pair and wear a 10.5 due to my wider feet), she commented, "You don't want too much room or else it'll look like a boat." That felt like a jab at my body size, intentional or not. Then she glanced at my current sandals and muttered "hmm" under her breath--did she think they were fake? I bought them at the outlet less than a month ago. Eventually, she brought out a size 11, which fit perfectly. But by then, the damage was done. Her tone, attitude, and judgmental demeanor completely ruined the experience. And to top it off, she knew she was being rude because she offered us champagne--clearly trying to smooth over the tension. We declined. The only bright spot was the younger woman at the front with soft brown hair--she was kind, professional, and tried to explain the Bonbon collection to me before being cut off by Sia. I left feeling humiliated and disappointed. I'll be purchasing online or at literally any other Tory Burch location from now on. I would never recommend this store. read more

Amazing everyone there were very helpful tip n finding out bday girl her gift . I found what she loved ! Value for leather Tory Burch it is what it is we bought it. lol Very pretty And after hubby and I were treated to some lovely chit chat and bubbly read more

Tory Burch - Purchased the bigger one the small one you can hardly fit a phone unfortunately but overall so cute - Women's Clothing Near Me - Las Vegas, Nevada

Went in to Tory Burch to check out a bag in the window. The store has such a cozy, home like feeling. Jada helped me today and she was amazing. So sweet, knowledgeable and not pushy. She took her time and I will definitely be back. read more

This was my first experience (and purchase) at a Tory Burch store. I know I looked so out of place and wouldn't have blamed the staff for turning away from me. Instead I got the exact opposite. Everyone, from the greeter, to Trish (my sales person), to the additional staff members making sure I was comfortable and paying me compliments for my choice, it was an experience I will never forget. Trish approached me as I browsed in such a warm, friendly way and knew EXACTLY what I was looking for before I even finished describing it. The young lady who I ran into outside the store was just as friendly inside, and it extended to my boyfriend as well. I'll definitely be back to THIS location for my next purchase. More stores should be staffed with quality sales people like this one is. They get you what you want and aren't pushy or rude. read more

Tory Burch - Fleming Matte Black - Women's Clothing Near Me - Las Vegas, Nevada

My wife and I are locals and we have never been treated so poorly. It was like they were judging as soon as we walked in. Asked for a tote handbag that is clearly in stock on the website and somehow they don't have any. We have spent thousands of dollars and no more will be spent here. read more

5 stars to the sales associate, Italya that assisted me with my purchases. She was knowledgeable, patient and very friendly. 0 stars to their policy of price adjustment. 2 days after I made my purchase, one of the bags that I bought went on sale at Nordstrom. I called the boutique and they would not adjust like other designer stores do. I should have known better and made my purchase at Nordstrom. You really can't compare the overall customer service you receive at Nordstrom. I will never shop at Tory Burch boutiques again! Nordstrom is the way to go! read more

I needed to write an update because although it's only been a couple months since my last review, so much has changed! I was here earlier this month on another window shopping trip when I decided to buy a purse that my mom has been obsessing, as a birthday present. Given my prior experience, I wasn't sure if I was going to make my purchase here, however, that's when I met Paul. He was so nice and very patient while I was discussing the present with my siblings and making my decision. It was a completely different experience and a wonderful one! I shared my appreciation for his fabulous service and made sure to take a business card. Fast forward two weeks and although my mom had said she wanted this particular purse (several times!), she decided she didn't want it anymore - it was larger than she needed. So, I brought her to the boutique to return the purse and search for a new one. Paul was there and it was a pleasure shopping with him again. Not only did he remember me, he remembered our conversation! As we were shopping, he informed me about a client-only Pre-Sale Fall event that started the following day and he ensured that we'd be able to take advantage of the event's promotion. We ended up choosing a purse and keyring for my mom, sandals and earrings for me, and I picked up a gift for a friend. Over the next couple weeks, I picked up my purchases as they became available (a couple items needed to be ordered). I love my new earrings and sandals and my mom loves her gifts as well! I even received $50 off as a birthday gift, so I picked up their lipstick case. So awesome! The selection here is still limited, especially compared to the boutique at Forum Shops, but with a fabulous SA like Paul, I don't have to worry about in-store availability. He makes it so easy to locate what you want and making sure it gets to you as quickly as possible without inconveniencing you. He is a real asset to this team and if it wasn't for him, I wouldn't have continued shopping here. Paul receives my highest recommendation! read more

Shoutout to Frank for being so extraordinarily helpful in finding my item. Excellent customer service! Of course I love this beautiful boutique, I always make sure I drop by the store whenever I'm in Vegas. read more

3 days ago I Bought $3k items for my wife birthday gifts. 3 bags 4 wallets. I was happy about the quick service. I was asking them to pick the new items however they gave me some bad items with total 6 scratches on the leathers. My wife is made and Party been ruined. I went Las Vegas for CES now I returned to LA. No idea what should I do. Should I drive back to get refund? read more

I got here at 7:30pm and I am just now leaving (8:45pm). It took them one hour to make a simple shoe return. They didn't give me the tax back so I asked them to change it, the sales associate Paul was very rude and insisted the amount was correct. I work in finance, I think I know how much I get back on my card. He then said that he had to call web services and that it would take more time. Such horrible customer service I am really disappointed because I love the brand Tory Burch. Their online customer service is excellent but they need new managers at this location. I don't have the time to spend more than an hour at a store to make one return (with receipt in hand). read more

Service here was awesome. Whoever was helping us (didn't get her name unfortunately!) was really attentive and kept bringing purse suggestions for someone in our group who was looking to buy. The kicker - we were offered nice, cold drinks to sip on while we were shopping - including Corona. What! read more

Went into Tory already knowing what I was looking for, very friendly staff, great service and they had my sandal. See you again soon ! read more

Tory Burch - Women's Clothing Near Me - Las Vegas, Nevada

I have a new love and its name is TORY BURCH. The store is amazing and not over priced, like I thought it would be. I will definitely be buying me a course, some boots a wallet, hell maybe the whole damn store. Very friendly staff, very accommodating. read more

Best service ever!!! Dwayne helped me plus others in the shop. While all we will exemplary Dwayne went above and beyond to show me various coordinating accesories. I was feeling a little under the weather from a cold and Dwayne even brought me water. Ended up getting a card holder for my husband, a bag and pumps for me...amazing service!!! Love vegas read more

Bought a late Christmas gift for my sister and the salesperson Geraldine left a very bad taste and soured our shopping experience. I told her exactly the bag I wanted, wrote up my address and gave her my credit card to process. 20 minutes passed and I asked several sales associates and her to pls process our sale so that we can head to airport for our flight to lax. Ms. Geraldine preached to us like a parent talks to a four year old kid on why we shouldn't be at the store but instead be at the airport 3 hours early!!! All we got was a sour face and a very diluted apology...) this store is not getting my business. read more

My husband wanted me to look for something cute from Tory Burch so I decided to give it a try at the grand canal shops. When I entered the store, the blond associate with glasses was on her iPhone not greeting any customers. I looked through the store and finally found a crossover purse I wanted to buy. There were 30% off holiday signs on almost every shelf for items over $250. The purse was $298. When I approached the saleswoman to purchase it, I asked about the sale. She said there were exclusions and the purse I had was excluded. When asked how one would know which was on sale or not, she replied "I know... I work here. I'll show you. She pulled out a few stapled papers out from a drawer and pointed to a purse saying "see.. that's the one you have." I asked if there were other people that worked there so they could help me and all she said was yes. On that note, I left the store with a distaste for her poor customer service and an experience that makes me want to avoid Tory Burch altogether. Yes there are "cute"things there but with service like that, I'd rather keep my $298. If I could give zero stars, I would. read more

Great customer service!! Julie helped me throughout my entire shopping trip here and gave me suggestions when I couldn't decide. They have a great selection of handbags and accessories. This is now my favorite Tory Burch store. read more

Just came in to browse and saw a cute wristlet that was on sale. The sales lady was super nice and helpful, told us that there was a promo going on. She went to the back and got me a brand new wristlet that was still wrapped in plastic and told me to sign up for their email thing. She also wished me a happy birthday! lol read more

I've gone to this location of Tory Burch, the last two times I've been in Vegas. The staff has been super helpful each time, I've been. I like this location better that the one at Caesar's, because the Palazzo seems less hectic. Last time, they offered my group mimosa's at 10 am, which is probably why I bought more than I had planned on buying. read more

Thank you Diane for finding me that cute pair of flip flops in my size and for the ice cold corona too. The customer service you gave-superb!!! Next time I visit Vegas I will visit you as well :) The Palazzo shops are right up my alley yeahhhhh! read more

I wish there was a zero star rating because this store is the worst possible place you can buy something first of all I bought a wallet and I brought it back and I told them if they had a new one they said yeah and the they brought some used damage item without the papers or the plastic I told that this was not new one just a used one and then I went to different location and the damn same thing happened again and they are so rude I recommending that no one ever comes. read more

Awesome customer service...much better than store at Caesars....staff very friendly and helpful.

I was expecting to see a larger shoe selection, but maybe they had all the new styles there. Staff was very helpful and the store was very nice. I always enjoy shopping at the Palazzo! read more

The customer service here is awesome. I visited this location to purchase a logo clutch to match both my black and tan pair of Calista boots. They didn't waste any time showing me the 5 ways I can wear the purse. Freakin awesome!!! read more

Wonderful customer service. Great selection. Hector was so helpful and friendly. If I lived in Vegas this would definitely be my go to Tory Burch store. read more

Akira Saito and Brittany are by far the best in customer service! They are amazing! Never met a manager and staff with such a great approach on dealing with a concerned customer! What a Great team! Thank you Akira and Brittany! Because of you.. I Will definitely give Tory burch repeat business! read more

Thank you so much Ms. Diane for helping me out. You are SUPERB in your customer service skills. I recommend to all to go this location. I went to outlet (north) but so crowded. Here the staff are very accommodating and they have all the thing I want online. Same promotional discount as in their website. I will definitely stop by when I go to Vegas again. Thank you again Ms. Diane!!! read more

Walked into a Tory Burch store for the first time and was welcomed! I have tiny feet and tried on about 8 different pairs! My sales associate had no problem trying to help me and asked me if I wanted a drink while shopping in! I landed up buying a different pair than I thought I wanted and she shipped them to NC for free for me so I wouldn't have to take on the plane! read more

This is the third time I've walked in to the store with the intent to purchase and left empty handed. No greeting, no acknowledgement of presence in the store. Picked up and looked at a few items (shoes, purse and clothes). Would have bought at least 2 shoes and a purse but the sales people were too involved in their personal conversation to help. I shop a lot in the canal shops but sadly probably won't return to Tory Burch again. read more

Walked in 15 minutes before closing, and was helped right away. The store was empty, greeted as soon as an SA saw us, asked if we knew what we were looking for and went straight to the shoes. I didn't catch the names of the ladies there, it was a manager and a new SA. Súper patient, nice and helpful. No rush at all, tried on multiple pairs of shoes. Ended up leaving with 2. Great location, right next to our room elevators in palazzo. read more