Yesterday, I spent several hours in the Mall, both Christmas shopping and shopping for an upcoming…read moretrip to over seas, in which I will need linen, light-weight summer outfits. I spent time, and purchased items in each of my favorite stores where customer service is consistently top notch: Neiman Marcus, Zara, Free People, Ecco etc.
I started my shopping day, in Neiman Marcus where the moment I came up the escalator headed to the pick up perfume, at least 5 different sales people greeted me, and even walked with me over to the Jo Malone station, waited with me until the appropriate sales person arrived, and helped me look for the specific scent I desired. A sales person also called on their cell phone, to find out where the sales person was that I needed. She stayed and chatted with me until the Jo Malone representative showed up. This same kind of attention to detail and excellent customer service was offered in each of the other stores I shopped at as well.
Unfortunately, this was not the case at Anthropologie@Fashion Show Mall. I was ignored when I first walked in the store by several sales people who were in the front of the store. And I heard and noticed sales other shoppers, who came in the store after me, receiving a warm "welcome in" greeting. I walked in big circles around the store for 20 minutes slowly, and still not one sales person came over and asked if I needed help!
I finally ended up at the very back of the store near the stock room and dressing room, where a man who looked like he was stocking the shelves, noticed me on his way to take a rack of clothes to the discounted section. He kindly asked if I wanted to have a look at the clothes before he took them over. We chatted briefly because at that point I was so relieved someone finally acknowledged me in the store.
Exhausted by the entire experience, I was ready to leave, when I noticed a man with a turquoise and silver necklace on, walk all the way from the cash register, cutting directly across my path as if I was invisible, to let the gentleman shelving the sales items know, when to take a break.
He then walked past me a second time, ignoring me, however he acknowledged and warmly greeted another female shopper nearby.
I decided to stop him, and ask if he was the manager. He said he was one of them.
I pointed out how badly I felt being in the store for over 20 minutes and ignored, and then worse than actually being overlooked in the store, he said, with the nastiest most patronizing and condescending tone, "Ooooh My"! No apology, still no greeting, nor any inquiries as to what I might be shopping for! I told him what a major problem it was for the store to greet some customers, and ignore others.
He continued to make condescending remarks as if making fun of me. I simply walked away, and before I headed out of the store, I made certain to remark to another one of the "so-called" managers how I was ignored. She was a bit more sympathetic, however by then it was too late.
Long story short, if you are a POC, don't bother shopping at Anthropologie@Fashion Show Mall, Las Vegas. They have horrible customer service!!!
Spend your money elsewhere, where the sales team cares about the shopping needs of all people.
I purchased items from every other store simply because of good customer service.
