S/o Mase and Geo for the amazing customer service and great conversation! Came in for some sweatshirts and left with sneakers and a few pieces!! Copped some 12's for the toe! Amazing sneaker collection and Alwyas love their product!! Great value and usually can find everything you need. Love that we have a store here in Vegas! read more

Need to hire better staff or train them better. Called earlier today inquiring about a particular shirt being in stock. Dude who answered the phone was pretty stern on not needing a sku number. He just wanted to know what the shirt was called and he said they didn't have that shirt in stock. I questioned him and asked if he knew what shirt I was talking about and he was adamant on knowing which one and said again it wasn't in stock in a rude tone. I showed up literally two hours later because I had a feeling he was lying and sure enough there it was on the shelf. You guys must not want any buisness. Seems like it's a pretty easy job since there was two guys just sitting there when I got in. It's not that hard to look up a product with a sku number read more

The raffles are trash. They only wanna message you 5 times a day and sell u shelf sitters. But anything exclusive gets back doored. Never won a raffle in 5 years. And I was a good customer. But they're under investigation for outsourcing. Contact the federal trade commission and report them. I did. Because my kids deserve a fair chance too. read more

Bad customer service. Every time I fly in to Las Vegas and come and visit this store, it's always the same. Workers are more concerned about you messing up and unfolding their tshirts then having the customer take a look at the designs. Worker told me to put back the shirts exactly the way it was. Will not be going back to this location again read more

On July 10th, I picked up my parcel from Staples and opened it in my car. At first, I didn't notice that one item from my order was missing. I discarded the parcel packaging right away. Later, when I got home, I suddenly realized that I had ordered three items, not two. I immediately contacted customer service to report the issue. Beth S. responded to my inquiry and asked me to provide a photo of the packing slip. Unfortunately, as I had already discarded the packaging, I was unable to do so. I explained this to her and suggested that she check with the shipping department or the delivery company to verify the parcel's weight or other relevant details. However, instead of trying to help solve the issue, her responses felt dismissive and accusatory. I felt that I was being judged rather than assisted. As an international student, this is my first time encountering such a situation, and I expected support and guidance from your customer service--not added stress. I respectfully request that someone from your team investigate this issue properly and help resolve it. As a paying customer, I believe I deserve fair and respectful treatment. read more

Bad customer service. Guy told us to "stop unfolding shirts." We purchased the shirts and left but it seems the employees here don't care to work or sell. Super rude. read more

I drove all the way from LA just to stop by this store, arriving with 7 minutes to spare before closing. Instead of letting me grab a simple T-shirt (nothing complicated, just a quick purchase), the man at the door told me the store was already closed With a big attitude ,Really disappointing experience -- especially after making the trip for nothing. read more

cool store probably a money laundering spot cause idk how they still open with sorry ass custome service I was looking at they shirts had some one breathing over my shoulder complain and bitching about shirts i was trying to look at. last time I'll be there. I probably made more money selling labubus that day then that store no one was there lol read more

Cool staff they always got something that's fly and when I'm in Vegas it's a must I stop by!

This chapter store is awful. I love undefeated as a brand - it is one of my favorites and I have been a customer since 2012. The Phoenix store is one of the most pleasant shopping experiences I consistently have. I recently relocated to Las Vegas, and was extremely excited to check out their location. I have been here 3x now. Tonight I got here at 6:50 (they close at 7) to buy a specific pair of new balances I know they have in stock. A size 9. I just need to check out with that one shoe. To my dismay the door was already locked ten minutes early despite calling the store ahead of time and verifying they closed at 7:00pm tonight. I drove 35 minutes out to make the purchase, this big dude is blocking the door and shakes his head mouthing "closed" through the door. I tell him I just need one shoe and point at my watch he just shakes his head. The other two times I have been here they have been rude and unfriendly, despite coming for specific reasons (buying the undefeated G Shock, buying a pair of Jordan air ships). The Phoenix location and staff is great, I absolutely love undefeated as a brand. This Las Vegas location needs to hire new employees and get a new manager, customer service is subpar and they are not friendly whatsoever. Closing early is also BS. read more

Great Store ! With on trend hip hoppy merchandise. The staff is "out to lunch" tho. Thanks for the awesome Converses I guess I will check on you guys from time to eternity read more

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Shipping time is a big opportunity. There are so many other companies offering cheaper/free shipping from cali that won't even take as long as these guys do. Waiting on product to get picked up for further processing almost two weeks with paid shipping for such brand is pathetic. read more

The workers here are VERY RUDE and seem to not want to help and when you ask them for size they look at you like you are bothering them! I WAS a loyal undefeated customer but after this experience I will NEVER shop at the LV location! The big guy with glasses and face tattoos is the rudest worker there!!! read more

This Las Vegas undefeated is super good service Yesterday I just walk in they are super nice to serve me Let me try couple hoodie n always smile to me all three employees is super cool n fashion n fun They are super friendly not like another undefeated Store employee like very mean when u guys in Vegas must come here good service every year I must coming back super highly recommended never regret read more

Love this store & the staff is friendly and helpful, I'll be visiting Undefeated again in the near future.

Great staff! Central-ish location. Easy parking! (Imagine that!?) They have what I want!

Big Corey & Pat hold it down at this Undftd store in Las Vegas. Good people. I always try to stop by & catch up with them whenever I'm in town. Located next to Stussy LV and across the street from Hard Rock Hotel & Casino. They have a decent amount of shoes. Jordans, Nike SBs, Vans, Adidas and your typical limited collabos Undefeated is famous for. Good sized section of shoes on sale. Definitely more than the other 3 Undftd stores in the Los Angeles area. In fact i found a pair of houndstooth Vans Sk8-Hi's here after giving up on finding them in LA. It had been months after it was sold out and I copped them at the Vegas location on sale for $65. Come up! I was so stoked to find those shoes there I called my friends at the Undftd Silver Lake store from the parking lot to tell them what I found. They were pleasantly surprised cause it had been sold out for a while and they never got my size to begin with. They've got some apparel, hats and accessories too. Shirts are legit. Always clean 5 Strikes style. Check em out... Tell the boys I sent you. I'll be back to Vegas soon... read more

Having been a long time fan...It was my 1st time setting foot in an actual UNDFTD. Located in an unassuming strip mall right across the street from the Hard Rock...This place is tres kool (unlike the sweltering triple-digit heat outside the store). Black paint coats the walls with a larger-than-life mural of James Worthy on one side. At the back of the store glows a mesmerizing UNDFTD strike logo. The store carries a ton of shoes and clothing brands like Rogue Status in addition to their own label. Nice overall selection. The crew that runs the store are all super nice...Chris helped indulge the tourist in me and even assumed the role of photographer. An embroidered UNDFTD tee and a limited-edition Play Dirty hat helped me mark this momentous visit...Don't worry though...I'll be back 4 more...mos def! read more

Undefeated - Shoe Stores Near Me - Las Vegas, Nevada

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Three employees no others customers in the store and not one could say hello. Went to look at the case and they couldn't be bothered to move the merchandise covering the register display case. No thanks. read more

Great selection. BUT they are staffed with snobby fucks. The lady who helped me once a few months ago was good and worthy of a five star review. But today, the two guys working we're straight up rude. There was only one person besides me in the store. But they acted like they were too busy to help or even answer questions. If you guys really hate customers and working there, then quit. Bcuz I quit shopping there. You give UNDFTD a bad rep. Undefeated - FIX THIS SITUATION! read more

Came here for a couple of shirts! They had a nice set up and had in stock what I wanted! The workers however were not too friendly! The lady working seemed as if she did not want to be there! I will however come again based on the amazing products from this brand ! read more

Undefeated - Outside - Shoe Stores Near Me - Las Vegas, Nevada

The manager dogs you when you ask for anything and ignores you, doesn't ever answer your questions just has his employees help you out, the Asian guy is the best. Every time I go he says hi and ask if I need anything, other than that everyone else ignores you. But like I said the manager is the worst always has a big ass face no matter what time of day it. read more

Came in today for the Adidas ZX Colab with Neighborhood, really dope shoes. Staff seemed like they had indigestion. Miss the days of Pat, Justin and Devon. Service matters more than ever! read more

My usual spot to swing by every time I'm in town. It's definitely bigger than the one on Fairfax. They've got a much better selection compared to the one in Fairfax and the dudes who hold down the place are always cool and don't come off snobby. I never really understood the brands that hire their homies to represent the brand at the store with their snobby attitudes. So glad this place isn't like that. read more

Well if you don't look like a streetwear clown then you can be sure that you will be treated as if you're in the way at this store. Looks at all these reviews about how bad the employees are. They have done nothing about it because a lot of the people that warranted these bad reviews are still there! Most of the workers seem to be in complete misery behind the counter. If you go to other sneaker shops in Vegas the people are actually nice. Feature has great employees and so does Urban Necessities and Mag Park. Go to those stores because this one is a complete joke of a place. Want any hard to get sneakers for your sons and daughters? Good luck getting them here. They give out the hard to get stuff by declining people their raffle wins (Undefeated's way of releasing popular sneakers) and then giving them to their friends right out the backdoor. Undefeated implemented the raffle system to try and stop employees from giving them to friends on the first-come-first-serve basis. Now the employees there just deny those who won raffles and still backdoor them. I've managed stores that release hard to get items and employees trying to get them to friends or partners for a few extra bucks was a real problem. Undefeated mgmt doesn't even care about this. Don't give them your business unless the current staff is replaced. The employees that work there now are the worst there is. read more

Undefeated is probably my favorite spot to go to for tshirts and hoodies. They got the best material in the market, does not fade nor shrink. Wide selection of shoes and also some exclusive shoe releases. Some cool accessories and great customer service. read more

Undefeated always has some new kix or new gear to wear. Two weeks ago, the had pacman trainers and if i only knew I wanted em. This place is close to the strip! read more

Horrible customer service. No greeting when you walk in. The guy working just sat there and stared at us. I been to other boutiques and they don't act like their to good to help you. Shout out to feature, these guys should go take some notes. Do not shop here. The owners need to check their staff read more

Went there yesterday, decent selection, but the staff just stare at you, don't welcome you into the store. Not an inviting store to shop at. The homeless guy with his pants around his knees outside the front door wasn't great either. Think I'll stick to copping gear online instead. Love Undefeated, just not this location. LA spots are much better. Guys, you're in Vegas, you're not the only cool apparel shop...act like you want to help customers when they walk in read more

Honestly a laughable "boutique". Walked into a completely empty store, didnt even get a hello, 2 minutes later 2 black dudes walk in and get greeted because apparently I cant be spoken to because Im not street enough for the employees. That was first impression. A bad one. Secondly their selection is a joke.. literally nothing exclusive. Only reason they are in business is because they are one of the few Vegas shoe shops that get in store drops. Avoid at all costs unless its drop day.. save your time and give your money to businesses that actually appreciate their customers. read more

Same trend for this store as everyone else it seems. Walked in to make a purchase but was greeted with beaten brows and a look instead by the two workers present. Minimal items on shelves and generally was a shocking experience as I had high hopes and expectations for this brand / store read more

We haven't had something like this in Vegas for a while. My boyfriend is beside himself and when we walked up for the opening to a line that people had been waiting in line all night for we were scared. This is the place in town for the newest shoes, They have a really good account with Nike so they get all the new things that other larger stores sometimes don't get. Be prepared to wait in line if there is something being released that day!! read more

Undefeated - Shoe Stores Near Me - Las Vegas, Nevada

This place can really go f*ck themselves. This is the 2nd time this year I've won a pair of shoes in a contest and every time I've went to go claim the shoes they have some excuse why I can't get them. Today the excuse is that I needed to be there at 11:00 AM on the dot when the email said anywhere from 11-2. I showed up at 11:02 and they said I was too late. Every time I've went in there to shop they're snobby asshole who think they're better than me. You work at a shoe store, you're not that great. I don't care this is one of a kind store, they're never getting my business again. read more

If you're a teacher, or anyone with a day job, exclude yourself from raffles or customer service. Pick up times are only 10 and 11am during weekdays and I've reached out multiple times I've been told there are no exceptions. read more

Pat and Justin were the epitome of customer service. But that was years ago. These guys that work there today literally stands by the counter on their phones doing absolutely nothing. And this is a recurring theme for these employees. Idk how they're still working there. Literally no customer service at all and no knowledge of any of their product/sneakers. Embarrassing for the brand.... read more

How do you even have a store with that kind of customer service ? I buy Hella stuff like bape , off white , and other brands . I'll probably never pay for anything from that store . They put a bad reputation for the Brands name . How about a smile ? Or Hey you looking for something ? God forbid you ask for a size they take 10 min to get it and they look at you with disgust haha . Instead of being mad and walking out I laughed at that and smoked a blunt in the parking lot . Y'all are weak and need to go to a seminar for customer service. Good luck to that store read more

Been coming here ever since I moved to Vegas. This was the first place I was introduced to get all my SBs and Jordans back in '09. Ever since then, nothing was the same. Typical boutique vibes where no one greets, and no customer service skills, but I feel like this is a place where they don't care what other people have to review on their store because they know people will still come in on release days. Only came here to purchase some exclusive Nikes since this place was the only one in town that got them (s/o to them for having a Tier 0 account). Unless you know the employees here, don't expect a premium visit. Know what you want, then it's quick in, quick out. read more

You look like this or know someone who looks like this? http://www.flickr.com/photos/mchasesteely/2077657056/ You know what the Air Yeezy's are? You know when the Pacquiao trainers dropped? You wear a New Era fitted cap with the sticker still on it? You wear plaid shirts and teenagers tell you they like how you dress? Then come to Undefeated, this is the spot for you. Even if you're like me and you didn't answer yes to any of the questions above, you will probably find some nice gear here. I mean they even have re-useable enviroment friendly bags that they give you for your purchase. I met someone standing in line. Yeah there was a line to get in the day I came. She was there to buy a case for her iPhone. So they sell more than those hard to find kicks, clothes and hats. BTW .. it's off the strip right across from Hard Rock Hotel next to a Johnny Rockets. read more

I'm beginning to think that Undefeated is more show than substance. They have some cute brands and some decent retros, but you can tell that their inventory is very limited. The store has a boutique feel so don't expect racks and racks of gear. Don't expect to find strapped Blazer Lows either. You'll find whatever retro AJ's came out that year, but you won't find hard to find pieces. If you're serious about AJ's, then the only place to shop is Flight Club. Prove me wrong... read more

First moment from when you walk in the doors, no greeting. No "what's up or hey how's it going can I help you?" Complete silence. When I asked for help on something, the staff wouldn't barley even make eye contact. Very disrespectful and disappointed. Seems like none of the staff wanted to be there... don't take it out on your customers. One of the employees wasn't even wearing a mask properly. Seems that no one gives a crap. Bad vibes. read more