I have purchased many bags here. Also purchased wallets, coin purses, sunglasses, perfume, makeup, keychains, jewelry, clothing, shoes..you name it, i've purchased it here. The sales associates are either very aggressive or they ignore you. I understand you want to make the sale but DAMN they follow you around and ask if you need help a gazillion times if you get the shark-ey ones. It makes me feel uncomfortable going in alone. Then, if you don't purchase anything, they give you a certain look as you're leaving the store and i'm sure they talk a bunch of crap about you when you leave...caught them doing it before. Too bad, because I purchase a lot from you guys so maybe sometimes when I go in, I don't want anything since i've seen the selection. Sucks, because I love the merch here and i'm in Vegas quite often for work and shopping. While some of the sales associates are awesome, the rest either stand around and ignore you and the others are so crazy that it goes above good service and it's just scary...that I feel overwhelmed and end up buying stuff elsewhere. I bought my last two bags and jackets at Rag and Bone and All Saints because their service was overall better. I am all about great customer service and the right vibe when shopping. Prob will go back since I love the merchandise, but I have to brace myself before going here. I have worked in retail and management over 10 years, so I know the fine line between being overpowering vs. helpful. The ones that ignore you and talk smack about you, well, they shouldn't work there. There's so many great sales associates that could potentially work at Marc Jacobs outlet vs. some of the snotty employees that currently work there that think you're a waste of their time unless you purchase something. read more