Visited LV few weeks ago and went shopping to the Fashion Show Mall. I love going to their ZARA! I had a great experience again! So much fun shopping with girlfriends! Everybody was so helpful! Even the manager was hands on and advised on some shoes! I love shopping places where you can feel that people love what the sell! Even the line was worth the wait! Definitely coming back when I'm next time in Vegas! read more

Service is non existent, staff is extremely rude. The security guards are friendlier than the actual employees walking around. The staff primarily walks around with go-backs and gives you a dirty glare. Don't try asking for help or a size at this location. The Forum location is better and more suited for actual customer service. read more

Ashanti's go! I go get not shop. When I have an item in mind, I set out to make the outfit around it and hope for the best. I learned the clothes get rotated in and off the floor not necessarily sold out. She found my item in my size and gave a few extra pointers. The dress was perfect for what I needed and I can wear it multiple ways. The item was so worth the cost and the material was great quality. Keep it up. Excellent customer care read more

I was in Las Vegas and stopped by thier Fashion Show location. I purchased some children's shorts. When I got home. I washed them with a load of other clothing. The dye from the shorts stained everything. I've tried cusyomer service and nothing can or will be done. I have been told I need to go back to where I purchased the item for any help. Which I've informed them there is no location near me. A national chain store and this is the customer service?!! read more

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Went to Zara's in Chicago, ( Michigan AVe). Wife purchased two small items and had sent to our home in KS. Upon arriving home the two items showed up along with two beautiful long winter coats and a scarf. Tried to contact Zara to no avail. They weren't charged to account so now my wife is the proud owner of these garments. We did our best to return them, but when you don't get customer service to return your messages, time to move on! read more

Nothing to compare with Europe If I was the director and manager, I will train these people about customers service Being nice Being professional Being on point read more

Beautiful zara...Always something new. I only wish it was priced as is in Spain . I started to be a fan in 1980...and the value is amazing, know what to by label wise, I try to buy only Zara Woman ( made in portugal) or ( spain) read more

Went there on 12/16/25 around 1pm. Got a nice coat and when we walked out the detector went off. I walked back to the security and asked if a security tag is still on or if he wants to check my bag. The young, African American security said "no, it's ok. It goes off all the time." I took his word for it. Tried to put the coat on today and guess what. The security tag is still on it. So if you go here and the detector goes off, check all clothes before leaving! read more

Inventory was good. Problem I had was employees standing around directing everyone to self check out while they just stood around.

I can understand why so many customers are purchasing online versus in person. Zara is lacking in this area, and management does not care. Store manager at time Alan Fashion Show Mall Zara is our place to go when we know exactly what we want. So there is no looking around too long or any need for customer service, but when it is needed, it's usually good. Imagine this. Wife is looking at a dress, needs a specific size and the only available one is on a mannequin. Looked around for help and there was noone. Not a biggie. We've taken mannequin clothes before here, so I did. Unfortunately it was still a little big so I put it back on. Out of nowhere an associate walks up to us and says pervadom "You know your not suppose to take the clothes off the mannequin. That is not allowed. You guys should not do that." This while I am putting the dress back on and apologizing, then hear "Don't do that again" as the associate walks away. Hoping to address the associates approach and professionalism, we asked the greeter associate which later we found out was the security, for an MOD. We were told that he/she was on lunch, so we told security we will wait or come back. With that said, we decided to come back into the store to get a name and just address it with a call. What happens - We walk back inside the store and straight to the cash register. The associate that told us about the mannequin is now talking to security. Again no biggie. Steer clear of drama and go to an associate that is not going to judge us. While standing in line, the security asks us if we are purchasing anything. This is when wife tells him we are just wanting to get a name of the on duty manager. At this time 2 other customers are venting to us about their experience, so we're making good by not escalating and staying in our lane. This is when the security goes to the desk and this is when we overhear him telling the cashier that we were harassing and name calling the associate earlier with the mannequin. We get called to a register and this is when another associate actually took her time to look for management for us when asked. This is someone concerned for us, but as we following the associate, security is persistent in kicking us out, telling us to leave the store. If there was any escalation, it was because now we are being treated as if we took something, and I felt a way about that. This is when harassment from the security became evident. Let me tell you something, when somone deliberately makes accusations about other people to justify thier actions and then creates an escalation to get sided by other people by saying we are at fault, my integrity meter explodes. Just lies. The worse part of the experience is, when we finally got a chance to speak to the manager, Alan, his solution was "Unfortunately there are witnesses saying you escalated the situation" which when they watch thier surveillance video, we talked only to 3 employees and the only 2 that had a problem with us, was the security and mannequin associate. We just wanted coaching for her and the security as to how to approach customers. We live in a service state. If you can not handle it, you're in the wrong business. Conclusion - Get the shopping experience with the right attitude. Stores are open for the customers experience. One bad Apple can ruin it for the lot. The joke of it all, mall security had better respect for us than the store did. read more

I bought couple stuff and I used the 100 dollar gift card to pay for half of the total, after couple days I return one of my dresses because it didn't fit me and the cashier she refunded to the visa gift card by mistake which I throw that card away when I used it. When I talked to the manager she said I can't help you here and you have to call the customer service. I called them and they said the can't do anything about it. So I lost my money and nobody helped me with that matter. Worst customer service and employee.i have the receipt too. read more

This particular Zara in the fashion show mall is really rough, one whole floor of sale/clearance and everything was thrown everywhere, upstairs it was a lot neater but seriously have you all never heard of zoning? read more

The new self check out at Zara is a complete mess. The employees are very rude. This store does not deserve customers. The store does not deserve to make profits. This is not how you run a store in a high in city, such as Las Vegas. read more

Decent prices, but it's packed with people who have no intention to refold or rehang the clothes they inspect, the kind of jabronis who leave their cart in a parking space or leave their pubic lint in a public dryer. So, this fast fashion gets messy and disorganized fast. To quote Morrissey, every day is like Black Friday. read more

This Zara location's customer service is horrendous. The staff stands around laughing and joking, but when you ask for help it's as if you've gone and interrupted "their vibe." Rude and unhelpful is the actual vibe here. The staff is a direct reflection of management and must do a better job at this location. Do yourselves a favor and shop online instead of walking into this store. read more

Worst customer service EVER!!!! I received warmer welcome and customer service at TARGET....that tells you something!!! WE WILL HEAR BACK FROM ZARA CORPORATE OFFICE IN NY SHORTLY!! Can't wait to send those girls at cashiers back to training school! read more

Let me preface this review by saying that I LOVE Zara and think their clothing is fantastic. The Fashion Show Mall location in Vegas is not it. I have had a very poor experience every time I've been in there. The girls that work there are nasty and rude. I will never shop at that location again. Unfortunately, it is the only Zara in Vegas, so I do all my online returns there. Avoid it if you can. read more

Great service and selection Got a new sweater All the staff we very friendly I'll go back for sure read more

I was at Zara store, been there too many times. I live the clothes and my husband too. Today I went to exchange some clothes that I brought 1 day ago a shirt too small for my husband and we carry the new shirt and the cashier ask me did you wear this? My answer was why do you think that I wear? My answer was no she was soo upset that told you are been disrespectful I m not take care of you and desapear. I ask to the next cashier was is her name and protecting her she said no name. You was very rude. Me? In wich way? Somebody comes to take care of me. Really? read more

We returned to Zara - this time to pick up my ship-to-store order. My first visit was at night, just before closing and we had a great experience. I thought maybe our experience was so good because it was close to closing and few shoppers, so I was interested to see how the experience would be, mid-day on a weekend prior to Christmas. The store was extremely busy. The line was so long, it stretched back into the clothing displays. Luckily, we didnt have to wait in that line because the order was already paid for. As with last time, we had no problem finding an employee, who came right ovee, took oir information, got our box from the back and we were out od there in approximately 4 minutes flat. Another 5 star experience! Good job, Zara! Nice employees, prompt service, excellent packaging of my fragrance purchase. Nothing was damaged. It was all in perfect condition, with nothing crushed, crinkled, smudged, cracked or leaking. I will absolutely be doing this again! read more

Zara - Zara Red Temptation (INCREDIBLY hard to find) and Zara Red Vanilla, which both smell DIVINE. - Women's Clothing Near Me - Las Vegas, Nevada

Hoy día fuí a la tienda y una vendedora me salió enojada debería dejar su mal comportamiento en casa , el cliente es lo primero . Al hecho que mis hijos estaban asombradas de como me trató. No me dieron ganas de comprar y menos de regresar a esa tienda . read more

The service is terrible. When I ask for the clothes I'm looking for, staff tell me maybe somewhere and walk away

While I'm up here waiting to check out the lady Asian manager is out here unprofessionally talking to other employees about what they did wrong on the floor! I'm a business owner and these talks can be done in the back not in front of customers and especially not having customers wait while she chews another employee out. Unprofessional!!! read more

Very bad customer service and rude management I came in today just browsing , was able to find a pair of pants and a shirt . As I get to the counter a lady with green hair is laughing and looked me up and down and says "we don't do holds , you can take those items off the counter"and I'm like what? I'm ready to pay I'm not doing a hold , then she rolls her eyes at me and rudely does same hand movements to her co worker and said "their ready go checkout them out and do ur job" and I was like are u serious that's how ur talking to ur employee and she just brushed it off like it was nothing , very unprofessional and she definitely needs to not be in retail. read more

Overrated . Felt like i was inside a wanna be fancy rainbow . clothes everywhere . cheap material . low quality . Unorganized . wont be returning read more

I really love Zara clothing! But shopping at this location is terrible!!!! Worst costumer service! You ask for help they seem annoyed or don't help at all. Also this recent time I went in was bugs in the clothes in the little girls department and the dressing rooms were really dirty. read more

The store is somewhat messy so I mostly shop online but I stop in for the occasional return. I love fashion so I will continue to shop at Zara but I will say, the service is hit or miss. Most of the time the employees seem very unhappy to be there. I get it, it's retail but please don't take it out on the customers. However, I will say today I had a great experiences & a friendly human who had such nice hair that I paid him a compliment. I hope this is a sign of improvement! read more

If I could give negative 100 stars, I would. BELIEVE the negative reviews. I should have before deciding to try my luck. NO LUCK and NO $&@ given apparently by the company. Had a rude lil Asian girl with fake lashes at the register come back to tell me manager said no to my request for an exchange. Understandable about their policy since it was an online order but it's ALL ABOUT DELIVERY. Her delivery was rude AF. I went back to speak to manager and literally SAME RUDE SNOTTY ATTITUDE. I confirmed with this manager that I'd have to describe her and the girl at the register physically then to complain to corporate. She was an unattractive Filipina with fake lashes. Apparently they don't give names out for "personal reasons"... BS. A kind sales rep named Marie helped me out prior to exchange attempt. Called corporate. No help either.. Thanks Zara for 8 years of my loyal consumption. You just lost a loyal customer. read more

This is a review is based on a return experience at the fashion show location. I ordered a light blue suit jacket with matching pants online on Zara's website. The suit jacket arrived damaged (seams were already ripped apart - it looked used and not new) so I looked up various ways to return - although time consuming, bringing back to a local store location was an option. I decided to go to fashion show mall to secure a return/exchange as I liked the jacket and just wanted a new one that didn't have the seams already ripped. The process for their returns are a refund for the old purchase, and a new charge for the replacement, which I wasn't aware. I was caught off guard when the cashier asked for a total amount I owed when I was expecting the next steps for the exchange. Not only was I surprised but what I found distasteful was the shipping charge along with the "exchange". The male cashier was polite and advised that the exchange would require a shipping fee ($5-$6) since it didn't reach the $50.00 minimum by 10 cents (jacket was $49.90 pre tax). You would think a refund for an unsatisfied product would not require additional shipping fees. Speaking with the store manager named Mary, Zara is unable to waive a $5-$6 shipping fee for valid exchanges. It was difficult to wrap my head around this as an exchange should not warrant additional fees. At the end of the day, it's honestly not an issue with the price of shipping - it's just the principle of a customer with damaged item(s) asking for an equal exchange instead of spending more for what they originally paid and asked for in order to receive what was requested. Mary didn't have a business card and also did not want to give out her full name and said it was due to company policy which was mind boggling. She was professional, however, she definitely did not show empathy to my concern or issue - so I left the store with disappointment and no suit jacket replacement. One star for the fact I left upset without an exchange or a solution I was happy with. An extra star for the sole fact I do like Zara clothes. Disclaimer for online shopping at Zara: Any exchanges for damages items does not result in a seamless process and can also potentially incur unexpected shipping fees. read more

They don't check ID for card purchases! My purse was stolen They used my card at Zara first for $66 and when they realized they didn't check ID they tried to charge $2,000!! How can you NOT check ID for such a large purchase. It was a debit card too. They didn't know my pin so just straight up let them run it for credit. Thank god my bank flagged the $2,000 purchase. read more

Zara - Women's Clothing Near Me - Las Vegas, Nevada

Absolutely rude people, not acceptable not accommodating to spouse who are waiting for the better half to make and try cloths. Inconsiderate and on top cheap cloths for the price. Needless to say we left about a $400 purchase due to this attitude and walked out. Their loss. read more

I love ZARA and will be forever a fan. Located in Fashion Show Mall on the strip. I went back over the weekend and found some fabulous jeans...but still the found the staff like Night of the Living Dead. Zombies! Smile People! They just look so miserable:( Much better selection of trendier fashion very much in the vibe. Many Europeans here on this day, not surprising since they all take Holiday in August-wish Americans took a month off maybe we could see better customer service:) read more

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Update your store hours!! I drove all the way from SW and now I'm stuck here with my baby to wait till they open! They said they can't make an exception even though it's their FAULT not to update their store hours!! Why are you f***ing up your customers?? Look in the photo I'm here at 10:07am Yelp says the store is opened. Google doesn't even have store hours. There are 6 more customers waiting to be opened now at 10:12am! read more

Zara - No store hours?? - Women's Clothing Near Me - Las Vegas, Nevada

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I been going to this zara for years unfortunately this the only one we have out here in vegas. Lately since i been going here the customer service here is horrible. If u need someone to help find anything dont bother asking they wont help you. If u want to speak with a manager they wont help you either and are very rude and condescending. I never knew management n employees can snap at you back so unprofessional. Lines are ridiculous and fitting room lines ridiculous too. wish there was another zara i can go in my town. read more

This location just recently opened and the staff are pretty much still learning their jobs. There are tons of clothes and multiple floors. The fitting rooms are seriously slow. The store itself can be seen from the strip and is easily accessible by foot if stating at the Wynn or Encore or Trump. Prices are cheaper than Top Shop and the quality looks a little better. Worth a visit if you're in town! read more

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I purchased one item and I paid the final price $49,78 and I returned the item, they said the returned fee will be $4,28 (with tax), but when they refunded me they just gave me back $39,06 and they said "it was the item price". How come you try to find an excuse to keep $5? Worse customer service ever! read more

Zara - Women's Clothing Near Me - Las Vegas, Nevada

Unfortunately a ZERO stars rating is not available here because they've clearly earned that. My daughter waited in and absurdly long line at this location only to be denied the dress purchase she waited in line to make. They said this item is out of season and they refused to sell it to her. No amount of discussion with even the store manager Kit resulted in any satisfaction. The manager can't override and make the sale?! RIDICULOUS! Take your business elsewhere. read more

Super hard access... Sales are so rude... very junk cloths.. not recommended at all .. westing time.. read more

Zara - Rode - Women's Clothing Near Me - Las Vegas, Nevada

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Love all Zara store. However, this is a large Zara and they have a big assortment of clothing. They have a lot of sizes too. The staff is nice and helpful. And with Covid they only allow a certain amount of customers in the store. I only gave 4 stars because of the long lines. They do not have enough registers open which is due to Covid. But, a mobile checkout or maybe a register station would be helpful for faster checkout. read more

If I didn't see the service and how the store was run first hand I wouldn't have believed it ... it's a case study in how NOT to run retail and treat employees and employees treating customers. My wife needed to update her wardrobe and ended up spending about $700 here ... in spite of employees telling her they couldn't set up a dressing room, or hold clothes because management would yell at them. I asked initially where I could hang 20 or so outfits I helped my wife with and first they said they couldn't ... so I simply found a rack. Not more than five minutes later someone took the clothes from the rack and put them back on the floor LOL ... I asked - "So I should just stand here and hold the clothes?" ... and the response was, "Yeah. Management yells at us if we do anything else." LOL like actually help the customers. Crazy. One other floor person actually whispered to my wife as if he were in prison, "Management harasses me and I can't really help you even though I want to." Fin'g CRAZY. Who ever runs this dump in the equally rough Fashion Show ought to be fired. Obviously little or no retail training, service training, customer training. I get it. Retail SUCKS! It's hard and customers like me are a pain in the a-- -- ONLY because we're parting with hard earned dollars -- PAYING YOU for the privilege of it -- and want some sort of decent attitude for pushing crappy clothing made by slave labor somewhere. Instead -- head to White House / Black Market -- everyone there was happy, talktative, offered great service, suggestions and upsells -- and got an extra $500 or so from my wife she would have dropped to Zara. Plus the cost of NEVER going back AND a crappy review. Well done ZARA MANAGEMENT ... LOL ... WELL DONE! read more