Solid selection of quality merchandise. I wish that the customer service was as quality as the merchandise. I've been searching for a good few weeks on the perfect pair of boots this season and after many online reviews, I found a pair of boots that fit my needs that just happened to be in stock at this Nordstrom location. I found them, and eagerly looked for a salesperson to help me locate my size. Sadly, this took about 10 minutes. I actually wandered around the shoe section for 10 minutes because there was no salesperson to be found. I ended up standing in line at the register and asking someone there to grab my size. The woman who "assisted" me was short, not at all attentive, and acted as if she wanted to be anywhere but helping me find boots. After bringing me the color and size I requested, she disappeared again. I sat disgruntled because I wanted to make the purchase and yet again... another 10ish minutes go by and this woman is nowhere to be found. Additionally, there is no one at the register. All I wanted to do was make a damn purchase. Just as I was ready to saw screw it and just order the boots online, the salesperson reappeared. It shouldn't be that difficult, Nordstrom shoe department. Get your act together. I will NOT be back spending money there and allowing some slug of a salesperson to receive credit for a sale that she did absolutely nothing for. It was by far one of the most frustrating shopping experiences that I've ever had there. read more

Nordstrom is notably nicer than other department stores. From the layout, to the dressing rooms, they go all out. The sales people are great, and the overall customer service is top notch. If you have a Nordstrom card all alterations are free (in the sense that you are reimbursed on a giftcard). But if you purchase anything from the store (a dress, a suit), they will steam/press it at any time for you. I recently purchased a dress and there was a snag on it, so they shipped me a brand new one to my house at no cost. read more

This is my favorite nordstrom. I visited this location with my friend specifically looking for a present for my aunt, i knew exactly what i wanted in the women's jewelry department. The sales associate, Leslie Black was there to assist us. She showed us different variations of the product and gave us her own input on how it should be styled. She was extremely helpful. At checkout i even asked if she make the bag "cute" lol. She put tissue paper and added a nice silver bow. Thanks for all your efforts. I was an extremely satisfied customer and my aunt as well! I then visted the mens department and picked up a few items on my own, the other assoicates were friendly as well. I love the atmosphere here amongst other department stores where i feel hawked at, i like to go at my own pace and not feel pressured to make a purchase. Always a great experience. Will be returning here again. :) read more

Scored most of my Halloween costume there today! Elizabeth helped me find a beautiful white dress that was just right for me to be an Angel Awesome shoe selection, too. read more

I love this store. It's as good as it gets. I always have had great service, no hassle with returns etc and just a overall good experience. It's classy and cool. My family always loves getting a Nordstrom box to open at the Holiday's. Thank you. Carolann -west depford,nj read more

I can't say enough great things about the amazing customer service at this store. It's price for sure, but their is something great about dealing with a well trained team read more

Honestly pretty rude service considering Nordstrom is suppose to be the best regarding customer service. I purchased several (expensive) items for my mother and while paying I asked the woman if she could put them in boxes. She said yes then walked to another customer and started to assist them. She continued to assist them, running around getting them clothes. Meanwhile, I'm waiting at the register with my clothes in a pile waiting for her to box them. I told her "you know what you're actually pretty rude. I was here first and you should be boxing my items, not helping everyone else around you." I took the clothes and went to a different register to have them wrapped. They did so immediately and apologized for the previous woman's behavior. Very kind. I don't know what the issue was. Maybe she just didn't feel like wrapping them? She seemed annoyed when I asked for the clothes to be individually wrapped. Stay clear of the older blonde woman working in the higher end women's clothing section! read more

Always top notch service. They go above and beyond to meet your retail needs. I use online service a lot and living in the city, delivery always fast. read more

I brought my new Hickey Freeman suit jacket to a local dry-cleaning shop to get the sleeves shortened by about an inch. When the work was completed, it was obvious that the alterations had been done improperly. For example, the sleeve vents were folded together and sewn shut, narrowing the sleeve openings and leaving a large section of the lining "bunched up" near the middle of each sleeve. Also, the buttons were sewn through the linings. I then decided to bring my suit to the men's shop at Nordstrom, where they inspected the alterations. After confirming that the alterations were done improperly, they proposed redoing the work. They re-opened the sleeve vents and re-stitched the buttons and linings. They also corrected a problem with the sleeve lengths, which differed by a quarter inch from left arm to right arm. The sleeves now fit as intended; and the vents, buttons and linings now look as they were intended to look when the garment left the Hickey Freeman factory. Kudos to the nice folks at Nordstrom for salvaging my new suit. They have earned a customer! read more

Yes it is one of the smaller Nordies but the inventory SUCKS! They don't have any designer like what's the point ? And the little brands they DO have it's barely a selection read more

I had a very unpleasant encounter with Angela, the cosmetics manager in Cherry Hill NJ, who was very rude to me quite unlike any other Nordstrom employee I have experienced. read more

I'm so disappointed in this store. I love Nordstrom 's and the service I have received here in the shoe department has been unacceptable. The lady who had waited on my boyfriend for the purchase of my Christmas gift was rude and the size was small so we came to exchange. Jovanna was rude and very unhappy. Did not greet us with a smile or seem like she wanted to help. She tended to multiple other customers instead of finishing one quick transaction. read more

The best to ever do it . Hands down. Nordstrom is the perfect combination of customer service and quality. No wonder why the company is doing so well. The customer service is amazing... love it read more

i admit im a nordie addict. its bad when an employee states that they nearly see you there every week. lol.....great service. employees are always helpful and go out of their way to make sure you have a good shopping experience. can't beat the return policy here either. i frequent their shoe, handbag, and cosmetics counter. the chanel cosmetic rep lady was great. the ladies in the handbag dept are always awesome. read more

I really enjoy the lingerie department. The girls that work in that department are knowledgeable and very helpful.

This location isn't bad but it's smaller than the King of Prussia store so you're not going to find the same selection as you would there. Salespeople are helpful and tailors provide free basic alterations. However, I've had problems with the tailors here on several occasions. They also botched a Hart Schaffner Marx made to measure suit that I paid somewhere in the neighborhood of $1,500 for. Instead of taking responsibility, the tailor blamed the problem on me. He accused me of eating too much from the time they measured me to the time the suit arrived! This was ridiculous given the coat was so small I couldn't even get my arms into it without busting the seams. Also, the associate helping me had never measured anyone before and this was his first made to measure sale. I had to get the store manager involved to redo it because they wouldn't. It took months to redo and it's still not right. The coat is now way too big with too much fabric in the chest. At this point, it is what it is. I've been very satisfied with everything else I've bought here over the years but I'd suggest that you take a pass on their made to measure program. If you're going to get any other clothing tailored here, insist on Yon (I'm not exactly sure how to spell his name but the pronunciation is correct). Otherwise, I would suggest using a tailor you're familiar with and just paying the extra to have it done correctly. read more

I love Nordstroms! First of all, this Cherry Hill location is super! The store is beautiful,clean and has the best staff ever! Today I took a designer handbag back that I bought this past July. The strap was slowly pulling away. They replaced it with a brand new bag right away,no problems at all. They even asked if I wanted to try something new. But I love that bag. I know that Nordstrom can be more expensive than discount stores, but if I'm buying higher end things,this is the place to buy. I like discount stores too, but the quality and service at Nordstroms is in a league of its own! read more

Pros: Great modern styles, helpful and friendly staff, complimentary alterations for cardmembers Cons: Lost garment (x2), disorganized communication between departments Nordstrom is my standby for stylish casual as well as weekend wear. I recently ordered a gown online that required altering, so I decided to take advantage of the 'free' alterations (up to $100) for cardholders (you will be sent a Nordstrom note for the same amount to spend at a later date). At the Cherry Hill store, I had two sets of alterations done, working with Margarita (the Alterations dept manager) and later Anna. Overall, both women did a fantastic job on the dress. With Margarita, I did find that I had to be direct/firm with some changes I wanted - ie when she first saw me in the dress she mentioned it fit perfectly (it fit well, but not perfectly, which is why I was there). I noted that I wanted the extra fabric near the small of my back and bodice taken in (and pinched the dress to show her where it was loose). I asked for a corsellette I had purchased to be sewn into the dress which they would not do, as it would alter the dress construction and I guess there is too much risk for the design to be compromised so be aware that there are some limitations, even on basic alterations. She suggested either taking it to a local tailor to have it sewn in, or she could just put a few stitches in the top of each cup to attach to the dress, which is what I opted for after she assured me it should hold with the dress. When I called to see if the dress was ready, it was lost for a few hours. I originally called alterations and gave my ticket number; they told me the dress was not there but it was ready for pickup and waiting in the Individualist department where I had the alteration measurements taken. When I drove out to the store, the dress could not be located. After some time, it turns out it was still in alterations. They sent the dress back and I tried it on, most of the alterations were perfect, but the sewing of the bra cup led to puckering in the bodice. The next woman from alterations suggested sewing in bra snaps to loop around the back part of the bra, however, it extended about 6" which is too wide for that treatment. Instead she offered to put in some flexible boning in the bodice and cup areas, and take in some extra fabric in the front of the bodice that I had originally asked Margarita about that she said was fine. Anna even recommended a better brand for a foundation strapless bra which was also affordable. When I came back the second time to pick up the gown, it was misplaced again (!) but located within 25 minutes. Not really sure how this system can be improved but losing a dress twice is something I was surprised to experience at a higher end department store. Props to Matthew in Individualist who repeatedly checked in to make sure I was being helped while I waited, offered me bottled water, then took the initiative to help look and was the one who found the dress... hanging on the outside of a dressing room door. (Not really sure how this was missed for 25 minutes) and Lisa who had followed protocol, signed out the dress, told her colleagues I was coming to pick it up, and packed it in a new zippered garment bag when I checked out (she was on lunch break when I arrived to get the MIA dress) The final alterations done by Anna were perfection, I was impressed with the boning and the dress fit like it was made for me. Margarita was good, but Anna was excellent and went above and beyond. I'm excited to take advantage of the complimentary tailoring in the future. read more

I usually go to the one at Freehold Raceway mall and the service there is the best. While at Cherry Hill I wanted to get a new perfume and no one not one sales person came up to help. I walked around the counters for 3 laps while the women stood and talked to each other. They could not be bothered by me. It was snowing so I had on winter boots very expensive pair, north face vest, sweatshirt under the vest and Adidas pants with a toque hat. I guess I was not dressed to their ideal customer but may I remind them you are in a service industry. I make a very comfortable living and so does my husband. I was willing to spend some money but the service workers could not be bothered. After my third round I left and bought what I wanted at Macys. This is for those in customer service dont you dare think you are better than your customers but that is the vibe I got. Nordstrom at Cherry Hill will never get my business. read more

Bought my mother of the bride dress here. They were very helpful when I couldn't get it in the Freehold location. CH Nordstroms was great with a very friendly staff...Shoes and make up too. read more

Nice Burberry section for Women's clothes. Café is ok. Sales associates are mostly rude and inconsiderate.