Words cannot describe the disappointment and utter disgust I have for this poorly run, unprofessional boutique. It is absolutely terrible. To start out, I would like to say that 1.) If I could give this "business" a -10 out of 100, I would. 2.) I would rather not go to prom at all than EVER give Jan (the owner) a penny of my hard-earned money. To start out, I have a disability/hormonal problem where I have large breasts that will not stop growing. I have back issues because of it, and they don't fit in most of my clothes, making me often times humiliated and upset. Needless to say, I need a bigger dress size to accomodate my large bust. Already being extremely embarrassed and ashamed about my issue, you could most certainly count on Jan, the owner, to make me feel even worse. I found the dress of my dreams there with the help of an EXTREMELY friendly (but pushy) salesgirl. The bust didn't fit, and I would need 2 sizes bigger. I kept trying on gowns and I found a gown that I tried on 2 weeks prior in a different shop in the same size. The zipper got caught (not my fault, it was like that) and it was a HUGE deal because it would not come off (the dress was poor quality). My salesgirl couldn't get it off so started grabbing more people to aid her, and even though she meant no harm, I soon had several salesgirls staring at me more exposed than I feel comfortable in the dressing room all concerned about what to do. Needless to say, I was already feeling pretty disgusted about myself. I was humiliated. So, they all made a big deal and said they needed to get Jan (*dun dun dun DUN*) so here she comes. She is rude and in a bad mood, not even saying hello but rather just busting into my room (what if I wasn't fully clothed?) which bothers me because I am VERY modest which is a value Jan clearly does not respect, based on how she presents herself. I should have expected this because she was rude the second I walked into the shop. She was loud and noisy and it seemed to me she wanted an audience to embarrass me about my size, and with my mother in the room, I kindly asked her to quiet down because I am conservative and shy and don't want the whole store knowing about my embarrassing issue. Jan got very defensive and angered at this and told me (in a stern voice that was condescending, rude, and harsh) that the whole store "CANNOT" hear her and that "they could care less quite honestly". I told her that I just didn't appreciate my problem being an issue the whole store knows about again, because it is embarrassing to me, and that I don't think Jan understands. She told she "SHE DOES" understand, in a stern voice, yelling. She got the zipper off with a razor, and the dress dropped, leaving me exposed, and Jan quickly ran out of the room without saying anything. I believe she was angry she wasn't getting the sale as well - it was CLEAR that's all she cared about - money! Certainly not customer service. My mother and I were livid and dumbfounded at the insanity of this lady. I told my mother she could go in the car since she was pretty mad and I went to go talk to Jan after I got the style numbers written down of the dresses. I am not going to lie and say I was nice to Jan because when she saw me approaching she was clearly angry and I asked to speak in private. She said yes and stood there in the middle of the store, so I suggested a place where there weren't a lot of people (Jan likes an audience). This is when I got rude in our own room almost in tears telling her how much she embarrassed me and hurt my feelings. She could not care AT ALL, and kept interrupting me, getting in my face almost and raising her voice, saying "LET ME TALK". I told her that she does not remember what it is like to have insecurities. I began crying and I told her about my breast issue. She got mad, had no sympathy for her actions, and STERNLY told me to leave the store after I told her that I thought this was a very unprofessional business. DO NOT TAKE ANYONE HERE. I am beyond upset and hurt still at her actions and words towards me when I was about to spend $410 on a dress at her shop (which I could have gotten $40 cheaper online). Jan is unprofessional, nasty, and needs an awakening. Don't waste your time getting an overpriced gown here when you can get it cheaper at a place where the money wont go to a rude saleswoman. I understand a bad day, but there is never a reason to talk to a teen girl with insecurities like this, let alone ANY customer in general. **ALSO, I called the store and complained. The person just kept giving excuses for Jan, saying "they will talk to someone about it" which I know wasn't the truth because Jan is the owner. They were kind though (everyone but Jan) and I could feel he/she may have been sorry. read more
